Breakfast Chef - Shoreditch House, East London

📍LONDON/ HYBRID £30,000 - £32,000 + SHARES + SHARE OPTIONS + BENEFITS 💬 ACCURX IS WHERE CONVERSATIONS HAPPEN WITH AND ABOUT PATIENTS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time.   THE CHALLENGES YOU’LL SOLVE AS A CUSTOMER SUPPORT SPECIALIST * Resolving inbound queries: Manage a high volume of live chats and emails via Intercom with clarity, precision, and warmth. You will directly own your individual customer service scores, response times and quality * Technical triage & escalation: Act as a first-line contributor to incident response. You will triage inbound workflows and escalate bugs to our technical team * Project contribution: Support cycle-level initiatives, e.g. testing new AI tools or rolling out process changes, alongside the opportunity to own specific operational areas. * Becoming a subject matter expert: Master our platform inside out. You’ll handle backend operations and leverage AI tools to optimise your workflows. * Knowledge centre maintenance: Update our external Help Centre and internal macro libraries in real-time as you uncover gaps. * Cross-functional collaboration: Use frontline insights for our Product, Customer Success, and Go-To-Market (GTM) teams, running "buddy shifts" to share knowledge across the business. * Championing clinical excellence: Maintaining strict adherence to SLAs and the highest standards for data integrity, privacy, and safety. Rota: To support the NHS, we work on a rota including morning, evening, and weekend shifts (with time off in lieu for weekends). YOUR USER SUPPORT JOURNEY As an early starter, you will be heavily embedded on the frontline, focused on inbound ticketing queues. This is your training ground to learn the product inside out, master our systems, and deliver exceptional quality at volume. As you progress, your role expands into resource management, process optimisation, cross-functional feedback loops, and owning cycle projects, building the expertise to specialise in a product area. YOU SHOULD APPLY IF... * You are a problem solver: You love digging into a challenge, thinking on your feet, and finding creative workarounds.. * You are a strong communicator: You take pride in your written communication, translating complex technical fixes into simple, human language. * You stay composed under pressure: High-volume queues and rapid spikes in incidents energise you. You stay calm, kind, and focused when things move fast * You're motivated to Solve Healthcare Productivity: You're driven by our mission and a desire to do the best work of your life. * You are curious about AI: You want to, or already use, AI tools to speed up your personal workflows, practically apply them, and want to be somewhere you can actively implement your ideas You’ll be successful in this role if you have prior experience in a Customer Service (CS) role, Contact Centre, Helpdesk, or a clinical frontline setting. Having a proven track record of managing ticketing queues, navigating a CRM, and hitting performance SLAs will allow you to hit the ground running.   WHAT’S IN IT FOR ME? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to fix healthcare communication. * £30,000 - £32,000 salary + £7,500 default share options * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life * Flexible working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm * Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

ACCURX IS WHERE CONVERSATIONS HAPPEN WITH AND ABOUT PATIENTS IN THE NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be. THE CHALLENGES YOU’LL SOLVE AS AN IMPLEMENTATION LEAD As an Implementation Lead for Secondary Care, you will own the end-to-end implementation pipeline from initial tenders through to full contract conversion, ensuring effective resource allocation and driving rapid customer activation. You will be deeply analytical, tracking time to value and key activation metrics across all secondary care contracts to maximise customer outcomes and ROI. Your leadership will directly accelerate our scaling efforts, driving a massive real-world impact - one of these will be driving our target user activations for our AI note-taker, Accurx Scribe, by the end of Q3. * Scaling secondary care delivery: Overseeing the pipeline from won tenders and pilots into seamless, large-scale contract conversions across hospitals and care systems. * Driving critical user activations: Aligning the team to hit our high-impact target of 15,000 user activations on Accurx Scribe contracts by the end of Q3 * Optimising time to value: Obsessing over activation metrics and data quality to ensure our implementation playbooks and deployment activities are scalable and fit for purpose. * Leading and coaching a high-performing team: Managing and coaching your direct reports, setting a clear data-driven direction, and defining what excellence looks like in secondary care implementation. * Navigating cross-functional handovers: Structuring seamless collaboration and clear ownership boundaries between Business Development, Transformation, Implementation, and Customer Success. * Championing data and AI capability: Resolving data quality and visualisation issues to make insights highly meaningful for deployment owners, while introducing AI-driven approaches to elevate the team's operational maturity. YOU SHOULD APPLY IF... * You are intensely data-driven and possess an analytical mindset that prioritises metrics and measurable outcomes over basic activity tracking. * You have proven line management experience leading, coaching, and developing teams * You bring strong commercial acumen and business sense, developed within a SaaS or fast-paced, high-growth technology environment. * You bring a fresh perspective from outside the healthcare sector, and have the confidence to question traditional approaches and challenge the status quo. * You are an inspiring leader who is highly comfortable with ambiguity, navigating organisational change, and establishing order in a rapidly scaling team. * You have a strong comfort level with AI tools and are excited to demonstrate how to leverage AI capabilities to raise the team's efficiency. * You excel at cross-functional relationship building, particularly when managing complex project handovers and aligning diverse stakeholders. WHAT’S IN IT FOR ME? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to Solve Healthcare Productivity. * £70,000 - £90,000 salary + share options up to £30,000 * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life * Flexible Working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am-4pm * Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! Want to know more about the company or the hiring process? Check out our Careers page and Candidate hub. Find us across social media: Medium, LinkedIn, X, Instagram and YouTube.