Implementation Lead - Secondary Care

ACCURX IS SOLVING HEALTHCARE PRODUCTIVITY FOR THE NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that helps every patient get gold-standard, efficient, and joined-up care. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be. THAT SOUNDS COOL — WHAT DOES A CUSTOMER SUCCESS MANAGER HAVE TO DO WITH IT? Accurx works with 41 of the 42 NHS ICBs in primary care and is growing fast in secondary care. The relationships that make that possible — the trust, the renewals, the accounts that stay with us even when competitors come knocking on price — are owned by our Customer Success team. We’re hiring three CSMs to grow the team across both primary and secondary care. You’ll own a portfolio of enterprise NHS accounts end-to-end, from implementation through to renewal. In primary care, it’s about protecting and deepening relationships that are already strong. In secondary care, it’s about building them from scratch in a market where Accurx Scribe is winning big and growing fast. Either way, it’s about being the person NHS organisations trust — the one who knows their priorities, anticipates problems before they arise, and makes Accurx genuinely indispensable. THE CHALLENGES YOU’LL SOLVE AS A CUSTOMER SUCCESS MANAGER * Own your NHS accounts end-to-end. You’ll manage a portfolio of 5–11 ICB or Trust enterprise accounts — building relationships, driving adoption, leading renewals, and keeping Accurx sticky even when the NHS is in flux. You’re the person your customers call first. * Build trust where Accurx is new. In secondary care, we’re expanding quickly into a more complex environment. You’ll help NHS Trusts get real outcomes from Accurx Scribe — building processes that don’t yet exist and earning the kind of trust we’ve spent years building in primary care. * Be a connector, not just an account manager. You’ll work across marketing, implementation, transformation, commercial ops, and finance. The best CSMs here don’t just manage accounts — they bring the voice of the customer back into the business and make things better for the whole team. * Build the playbook as you go. The team is scaling and many of our processes are still being written. You’ll contribute to and shape how account management works at Accurx. What works gets codified; what doesn’t gets challenged. * Navigate the NHS with patience and precision. NHS organisations are under enormous pressure — restructuring, funding uncertainty, stakeholder churn. You’ll hold relationships through difficult periods and keep Accurx front of mind even when it’s not their immediate priority. YOU SHOULD APPLY IF... * You own relationships, not just accounts. You’ve worked in customer success, account management, or a relationship-heavy role and you know the difference between being a yes-person and being a trusted advisor. Accurx has no commission plan — success here is measured by trust, retention, and real outcomes. * You push back constructively. You don’t jump when a customer says jump. You ask why — more than once — and you find a better solution. You’re empathetic but not a pushover. * You’re comfortable building from scratch. Processes aren’t fully defined here. You’d rather create structure than wait for someone else to do it, and you’re okay if the first version isn’t perfect. * You’re curious about the NHS. Whether you’ve worked in or around it or you’re coming in fresh — you’re genuinely interested in how it works and patient enough to navigate its complexity. * You’re AI-native. You use AI tools to work smarter — automating the routine so you can spend more time on the things that actually need you. * You’re a natural connector. You’re as comfortable in a room with a clinical lead as you are with a Trust’s Head of Digital Transformation or a commercial director. You adapt your style and bring people with you. WHAT’S IN IT FOR ME? You’ll be joining an established but fast-growing Tech for Good movement, where we’re led by our Principles and our mission to Solve Healthcare Productivity. * £50,000 – £65,000 salary + share options up to £15,000 * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life * Flexible Working: We are an office-first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am–4pm * Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! Want to know more about the company or the hiring process? Check out our Careers page and Candidate hub. Find us across social media: Medium, LinkedIn, X, Instagram and YouTube. Diversity and Equal Opportunities: We are an equal opportunities employer and a pleasant and supportive place to work. We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, non-binary people, transgender people, people with disabilities, LGBTQIA+ community and individuals from Black and Minority Ethnic communities.

ABOUT US Humaans is building the next generation of infrastructure for the workplace; software designed for companies that are scaling fast, operating globally, and pushing into new boundaries. What started as a system of record has evolved into a broader platform for operating people globally. With Athena, our agentic AI layer, Humaans moves beyond data management into intelligent orchestration, connecting workflows across HR, IT, Finance, and Operations so organisations can act faster and with greater confidence, redefining how work gets done. We work with ambitious teams across Europe and the US, from AI-native companies like Lovable, Poolside, Fyxer AI, and Tandem Health, to established, high-growth organisations scaling internationally and through acquisition, including Quantexa, Sellpy, Manychat, Gigs, Croud, and Threecolts. These teams don’t buy software for features,they buy leverage. The ability to run faster, cleaner, and with more control as complexity compounds. To date, we’ve raised $20m in venture funding from some of the most respected founders, operators, and funds in technology: Lachy Groom (Physical Intelligence), Stewart Butterfield (Slack), Tobias Lütke (Shopify), Dylan Field (Figma), Jeff Weiner (LinkedIn), Claire Johnson (Stripe), Oliver Jay (OpenAI), Jay Simmons (Bond) as well as Y Combinator, Moonfire, Frontline Ventures, Pathlight Ventures, and Exor. If you have massive ambition and want to work on a hard problem, with a small team that moves fast, at a moment when the category is genuinely up for grabs - this is it. OUR TECH STACK Our tech stack today consists of TypeScript, JavaScript, React, Node, Postgres and Redis. We use GitHub for code and continuous integration to deploy to Kubernetes on Google Cloud Platform. We have a public REST API and our browser client uses a realtime WebSocket API. We obsess over details and quality of the user facing features and their implementation. Yet we move fast by creating focus and leveraging high quality foundations. YOUR DAY TO DAY * Help us shape the product from definition to release * Build end to end features, fix bugs, improve infra, support customers * Write backend TypeScript in Node, Postgres, Redis, Kubernetes * Write frontend TypeScript in React * Expand our 3rd party integration marketplace * Contribute to our technical architecture planning * Support sales and marketing teams SKILLS * Multiple years of industry experience in a full stack web app development role (ideally in SaaS) * Great knowledge of TypeScript and an appreciation for the language * Appreciation for design and digital product craftsmanship * Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users This is an in-person role. Our team comes together in the office Monday through Thursday, while most of the team collaborates in person on Mondays, Tuesdays, and Thursdays. PACKAGE & BENEFITS Early stage startups can be messy – we know that. We're putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us. * Market-leading compensation that reflects your value * 25 days paid time off each year plus public holidays * Share Options with 5-year exercise window so you don’t feel pressure to exercise if you leave * Free Thursday lunches at HQ, quarterly team events, and company offsites. * Top tier private coverage for health, vision and dental care * A new MacBook and tools you need to do your best work * Enhanced parental leave with up to 16 weeks for primary and 4 weeks for secondary * Learning & development budget WHY JOIN HUMAANS TODAY? HR tech is having its AI moment and we’re positioned to own it. Humaans started as a next-gen HRIS taking on large incumbents in a massive market. We’ve since evolved into something even bigger: an AI platform that sits across workforce data and automates the operational layer of HR entirely; the natural progression of what we’ve been building toward. The product is highly differentiated. It’s built around a structured workforce data model that makes AI reliable in an HR context, something no one else has gotten right. Customers notice the difference immediately. We’re backed by Y Combinator, Lachy Groom, Moonfire, Frontline Ventures, and operators who’ve built some of the most consequential software companies of the last decade: the founders of Slack, Figma, and Shopify, and Asana’s former CRO and Head of OpenAI International. We’re a small team with an unapologetically high bar. It shows up in the product, in how we communicate, and in the standards we hold each other to. OUR COMMITMENT TO DIVERSITY At Humaans we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. PRIVACY NOTICE We care about your privacy. When you apply for a role at Humaans, we’ll collect and process your personal data as part of our recruitment process. This includes things like your CV, contact details, and any other information you choose to share. We may also contact you about future opportunities. You can ask us to delete your data at any time. For more details, see our Privacy Policy.