Technical Support Manager med teamledaransvar!

Do you want to help shape information security across one of Scandinavia's leading EdTech companies? At IST, we develop digital solutions that support education and learning for millions of users across Scandinavia. As Information Security Manager, you will play a key role in protecting our information assets, driving compliance initiatives, and strengthening our security culture across the entire IST Group. While the role has a strong focus on our Danish operations and product portfolio, you will work on a Group level, collaborating with colleagues and stakeholders across multiple countries and business areas. This is an opportunity for someone who wants to combine strategic security leadership with hands-on security governance in a company with a meaningful societal mission. The role serves as an important bridge between customers, operations, development, and management when security-related issues occur. About the role As Information Security Manager, you will be responsible for developing, implementing, and maintaining IST's information security framework. You will work closely with product and development departments, customers, auditors, and external stakeholders to ensure that security is embedded throughout the business. You will act as a trusted advisor on information security matters, supporting both operational and strategic initiatives while continuously improving our security posture. These are the key responsibilities: Develop and maintain information security policies, standards, and procedures across the Group. Lead and coordinate information security governance activities. Drive compliance with relevant regulations and frameworks, including GDPR, NIS2, ISO 27001, ISAE 3000, and related requirements. Manage and coordinate security incidents, investigations, and corrective actions. Conduct risk assessments and support enterprise risk management activities. Collaborate with product development teams to embed privacy and security by design. Support audits, security reviews, and due diligence processes. Manage and maintain data processing agreements and security-related documentation. Drive security awareness initiatives and promote a strong security culture throughout the organization. Prepare reports and security metrics for management and key stakeholders. Your profile We believe you have the following competence profile to succeed in this role: A Bachelor’s degree within Information Security, Computer Science, IT, Law, Business, or a related field. Experience working with information security, cybersecurity, risk management and/or compliance. Experience with GDPR and information security governance, ISO 27001, NIS2, ISAE 3000, SOC reporting, or similar frameworks. Experience supporting audits, inspections, or compliance reviews. The ability to communicate complex security topics to both technical and non-technical audiences. Strong stakeholder management and collaboration skills. A proactive, self-driven, and structured working style. Relevant certifications such as ISO 27001, CISSP, CISM, CRISC, or similar are considered an advantage. Why join IST? At IST, you will become part of a company that has been developing digital solutions for the education sector for more than 40 years. We are approximately 400 employees across several countries, united by the ambition to create better opportunities for learning and education. What we offer: A meaningful role with significant influence on the Group's security agenda. The opportunity to work across multiple countries, products, and business areas. A collaborative and supportive international environment. Professional and personal development opportunities. A strong culture characterized by trust, openness, and teamwork. This is a full-time, permanent position. At IST, we apply an office-first policy, meaning we primarily work from the office as we believe physical presence fosters collaboration, innovation, and a strong team spirit. At the same time, we understand the importance of flexibility—if you live farther away, working from the office three days a week with the remaining time remote may be possible. In Scandinavia our offices are located in Stockholm, Växjö, Roskilde and Oslo. Apply Applications are reviewed continuously. For questions, contact Nanna Holm Thyboe, +45 20 72 60 34 or email: nanna.thyboe@ist.com For questions about the recruitment process, contact hr@ist.com Please note! Background check is part of the recruitment process. Welcome to apply!

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We are looking for an Incident & Operations Engineer II to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, providing critical support in resolving technical issues, and recommending as well as implementing long-term operational improvements. Additionally, you will play a key role in supporting our operator and provider partners to maintain high-quality service delivery. We tackle every challenge together as a team, sharing the workload no matter how complex it gets! With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. To help us maintain this high standard of service, your day-to-day responsibilities will include: Collaborate with internal teams to ensure smooth resolution of issues. Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems. Act as the incident commander, ensuring timely resolutions and minimizing system downtime. Monitor the health of our global infrastructure and ensure incidents are managed and escalated as needed. Document and track alerts and incidents for future improvements. Use insights from resolved incidents to drive ongoing system improvements and optimization to ensure smooth resolution of issues. REQUIREMENTS Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture! This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward. Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience). Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners. Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts. Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents. Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends. Location: Able to work onsite at our office in Kalmar, Sweden. In addition to the above, it is a strong advantage if you have: Hands-on experience with incident management and platform monitoring. Understanding of network fundamentals such as TCP/IP, DNS, HTTP/S, and BGP. Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues. Knowledge with UNIX and Linux systems. Practical knowledge of cloud infrastructure or containerization. Background in telecoms and wireless communication. Understanding of mobile communications standards like GSM and 4G. Ability to read and interpret code and scripts. Basic SQL skills Our corporate language is English, please submit your application in English OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!