
Luminovo · 🇺🇸 New York (hybrid)
🚀 YOUR ROLE Luminovo builds software that powers the electronics supply chain, and we're scaling our North American team. We're looking for a Solutions Engine...
Luminovo builds software that powers the electronics supply chain, and we're scaling our North American team. We're looking for a
Solutions Engineer to be the technical backbone of our go-to-market momentum.
You'll work at two critical moments in the customer journey. In pre-sales, you join calls with our Account Executives to run
technical demos and build credibility with electronics-industry experts. In onboarding, you own a new customer's first weeks:
configuration, training, and getting them to value fast.
What you'll do
Who you are
area
Why Luminovo
⚡️ Skills, knowledge, and expertise
Just so you know — we purposefully did not create a standard list of minimum qualifications for this role. We care much more about
your motivation and ability to help us accelerate technical progress than about your CV. (Why we banned requirements from our job
descriptions)
Work setup
Hybrid from one of our US hubs — New York City or Austin, TX — strongly preferred.
Travel
We meet regularly for team retreats and selected industry events, so expect occasional travel. We cover the costs.
🤓 Whom you'll be working with
Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar
electronics industry.
We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as
a society today. And we want to do our share in accelerating technological progress.
We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain.
To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as
Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million.
Our core principles: putting people first & building great things
As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin,
Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍
Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are
graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with
unconventional CVs. What matters most is their drive to build great things.
We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow,
and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what
they excel at.
See what employees and candidates have to say about Luminovo on kununu and Glassdoor.
🚀 YOUR ROLE Are you passionate about helping customers and teams get the most out of a powerful B2B platform? Do you enjoy turning complex product changes into clear, helpful content, and solving technical questions along the way? Then it’s an exciting time to join Luminovo. We’re scaling our product enablement function, both internally for our customer-facing teams and externally for our customers. As a Product Enablement Specialist, you’ll own and scale how product knowledge flows across Luminovo and out to our customers: from our Help Center and FinAI chatbot in Intercom, to the monthly product newsletter, to hands-on training in LumiAcademy. 🎯 PERFORMANCE OBJECTIVES To be successful in this role, you must excel in the following performance objectives: Customer support & experience * Own Intercom as DRI. Run our customer support in Intercom as the primary platform for an excellent customer experience, keeping first response time and time-to-close low. * Grow self-service. Continuously improve our FinAI chatbot and Help Center so customers can resolve questions on their own, and manage outbound messages (banners, pop-ups, product tours, newsfeed). Reporting & insights * Track the right KPIs. Run weekly analysis on outcome-driven metrics (first response time, time to close, chatbot resolution rate, conversation volume, CSAT) and surface insights for better decisions. Collaboration & gluework * Be the enablement hub. Serve as the binding force across Sales, CS, Marketing and Product, streamlining updates and driving feature adoption. * Partner with Product & Engineering. Maintain a reliable flow of product information and align early on upcoming releases and the actions they require. * Jump on customer calls when needed. Be comfortable joining video calls with customers when the situation calls for it. 🤓 WHOM YOU’LL BE WORKING WITH * The Product Enablement team (Fabian, Tine, and Ibrahim), who own Intercom, the Help Center, LumiAcademy and our product communication. * Our Product Managers and Engineers, to stay ahead of releases and translate them into clear enablement * Sales, Customer Success and Solution Engineers, whom you’ll enable with training and materials * Marketing & RevOps, to align on customer-facing product communication 🌐 LOCATION, TIME ZONE & TRAVEL * This is a remote role based in the USA or Canada. You'll work in Central Time (UTC-6) or further east — Eastern Time is great, but nothing further west (no Mountain, Pacific, or US West Coast). This keeps your day overlapping with US customers, so you can support them in real time, while still sharing enough working hours with the team in Germany to collaborate. * You should be happy to travel to the US from time to time for team and customer moments, including coworking weeks at our New York office. ⚡️ SKILLS, KNOWLEDGE, AND EXPERTISE Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here. We don't need you to be an expert in the electronics industry today. But you have to be willing to dive into it to understand our potential customers' unique situations and how our software tools can create value for them. ⚡️ ABOUT LUMINOVO Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry. We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress. We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain. To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million. Our core principles: putting people first & building great things As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍 Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things. We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at. See what employees and candidates have to say about Luminovo on kununu and Glassdoor.
CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients. Why us? 🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally. 🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead. 🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. 🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. 💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance. Role Mission: We are seeking an experienced Solutions Engineer to join our growing team. In this customer-facing role, you will work closely with CUBE's Powered By Enterprise Sales Directors and delivery teams to understand client needs and deliver compelling product demonstrations and proofs-of-concepts that address complex regulatory, compliance, and risk management challenges faced by financial institutions. You’ll act as a trusted advisor to prospective clients, helping bridge the gap between business needs and technical solutions. You’ll bring a deep understanding of the regulatory landscape and financial services operations, along with strong technical aptitude, to help our clients evaluate and adopt technology that streamlines compliance, reduces risk, and improves operational efficiency. Key Responsibilities: * Engage with prospects to understand their business case and requirements * Deliver engaging and bespoke product demonstrations to prospects, addressing technical and business value * Design and present proof-of-concept solutions tailored to client environments * Serve as technical expert and point of contact during the sales cycle * Partner with cross-functional teams such as product and engineering teams to relay customer feedback and iterations * Co-own (with Enterprise Sales Director) the RFP/RFI development and responses * Participate in industry events, webinars and customer workshops as needed * Stay up to date on financial services regulations technologies and emerging trends What we’re looking for: * 5+ experience in a Solutions, Pre-sales, Sales Engineering and Compliance Advisory/Consulting role with a focus in regulatory / compliance / risk products within Financial Services industry * Strong understanding of financial services workflows, regulatory landscape and industry-specific systems * Familiarity with RegTech tools and platforms used for compliance automation, surveillance, or risk management * Exceptional communication and presentation skills with both technical and non-technical audiences * Ability to lead discovery sessions that showcase value and ROI Interested? If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE. CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients. Why us? 🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally. 🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead. 🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. 🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. 💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance. Role Mission: We are seeking an experienced Solutions Engineer to join our growing team. In this customer-facing role, you will work closely with CUBE's Powered By Enterprise Sales Directors and delivery teams to understand client needs and deliver compelling product demonstrations and proofs-of-concepts that address complex regulatory, compliance, and risk management challenges faced by financial institutions. You’ll act as a trusted advisor to prospective clients, helping bridge the gap between business needs and technical solutions. You’ll bring a deep understanding of the regulatory landscape and financial services operations, along with strong technical aptitude, to help our clients evaluate and adopt technology that streamlines compliance, reduces risk, and improves operational efficiency. Key Responsibilities: * Engage with prospects to understand their business case and requirements * Deliver engaging and bespoke product demonstrations to prospects, addressing technical and business value * Design and present proof-of-concept solutions tailored to client environments * Serve as technical expert and point of contact during the sales cycle * Partner with cross-functional teams such as product and engineering teams to relay customer feedback and iterations * Co-own (with Enterprise Sales Director) the RFP/RFI development and responses * Participate in industry events, webinars and customer workshops as needed * Stay up to date on financial services regulations technologies and emerging trends What we’re looking for: * 5+ experience in a Solutions, Pre-sales, Sales Engineering and Compliance Advisory/Consulting role with a focus in regulatory / compliance / risk products within Financial Services industry * Strong understanding of financial services workflows, regulatory landscape and industry-specific systems * Familiarity with RegTech tools and platforms used for compliance automation, surveillance, or risk management * Exceptional communication and presentation skills with both technical and non-technical audiences * Ability to lead discovery sessions that showcase value and ROI Interested? If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE. CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.