
F2 · New York City
THE ROLE: As AI Deployment Strategist, you’ll work across customer success, sales, and engineering to ensure technical clarity and execution—before, during, an...
As AI Deployment Strategist, you’ll work across customer success, sales, and engineering to ensure technical clarity and
execution—before, during, and after the sale of our cutting-edge F2 product. You’ll become the AI prompting authority for the
business, forming the technical backbone of the go-to-market motion.
You’re a versatile operator who can translate between engineers and customers. You know how to handle enterprise buyers, explain
complex systems clearly, and work cross-functionally to deliver high-impact outcomes.
technical audiences
flexibility to work remotely at least 1 day per week.
We're seeking a driven, entrepreneurial AI Strategist to join a newly formed team bringing Asana Service Management to IT and service teams. This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, directly with our enterprise customers to design, deploy, and scale AI workflows that transform their business operations. This role is a unique hybrid: part Customer Success Manager, part implementation consultant, and part product strategist, partnering with a dedicated Account Executive and cross-functional teammates to build repeatable implementation and success motions that will scale across Asana's customer base & field organization. You will be an extended part of the product General Manager's team, helping bring customer feedback to the product team and shape how the product, demos, and technical positioning evolve. Equipped with deep product knowledge and an AI-forward mindset, you will serve as a strategic thought partner and trusted advisor. Unlike a traditional relationship-focused CSM, your primary mission is to accelerate time to first value by guiding customers through complex technical implementation planning, configuration, and migration. You will be responsible for identifying deployment risks early, driving immediate adoption, and converting your hands-on execution into a reusable playbook that will scale our team and empower future customers. This role is ideal for someone who understands the IT buyer, thrives in ambiguity, loves building from the ground up, and is energized by the chance to help define a new market motion at Asana. This role can either be fully remote depending on which US state you live in, or based in our New York City office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve * Accelerate Time to First Value: Lead customer engagements from post-sale ideation through immediate delivery, ensuring rapid deployment and measurable initial business outcomes. * Implementation Planning & Execution: Develop a deep understanding of IT and service management workflows, to bring customers high-value AI use cases, relevant success metrics, and structured onboarding paths. * Configuration & Migration Guidance: Provide tactical, hands-on guidance to help customers configure their environments and seamlessly migrate legacy workflows or data into our AI platform. * Risk Mitigation & Deployment Governance: Proactively identify technical, process, and adoption risks during deployment; implement mitigation strategies to prevent project stalls. * Build the Playbook: Document best practices, technical configurations, and change management frameworks to build a comprehensive, reusable playbook for future hires and scaling customers. * Drive Change Management: Help customers navigate the people, process, and technology shifts required to move from basic tool adoption to genuine, AI-enabled productivity. * Product Feedback Loop: Surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy * Collaborate with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomes About you * 3+ Years of Experience: Demonstrated success in a technical Customer Success, Implementation, Technical Account Management, or Management Consulting role. * Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day * AI Adoption & Consulting Expertise: Experience helping customers evaluate, adopt, or scale AI/ML tools in their workflows, with a strong ability to translate AI capabilities into executive storytelling and ROI framing. * Change Management for Tech Transitions: Proven ability to guide complex organizations through process and behavioral shifts, specifically as technology and AI capabilities evolve. * Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences * Technical & Data Acumen: Highly data literate; comfortable working with usage data, analytics, and data integration patterns. Familiarity with AI/ML concepts, Python, or SQL is a major plus. * Comfort operating in early-stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real time * Strategic Communication: Seamlessly navigate between deep technical conversations with developers and ROI-focused presentations with C-level executives. * Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $133,000 - $151,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: * Mental health, wellness & fitness benefits * Career coaching & support * Inclusive family building benefits * Long-term savings or retirement plans * In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.
WHO WE ARE Enterprise teams still copy data between systems all day. Work gets stuck in emails, legacy UIs, and handoffs. That chaos is costly, slow, and risky. We're a fast-moving team on a mission to end it for good. Traction is strong and we're solving real problems for real customers—but to win, we need exceptional talent. We stay humble, do the work, and let results speak. WHAT WE ARE BUILDING We're building the AI operations platform for retail and CPG enterprises—a horizontal platform where AI agents execute end-to-end work across UIs and APIs with governance built in. Where copilots stop, Duvo finishes the job. Business users specify the outcome; agents plan, act, request approvals on exceptions, and learn with every run. We start with a retail wedge (category management, supply chain, finance ops) where ROI is obvious, then expand to adjacent functions and sectors. Velocity is our moat: ship fast, iterate faster, compound learning. THE ROLE You will own the customer's actual business transformation, not just the Duvo deployment. Most AI platforms get installed and then sit there. Your job is to make sure that doesn't happen. You act as a management consultant embedded in the customer's business. You work at C-level and board level, connecting Duvo's capabilities to outcomes that matter on an income statement: revenue growth, margin expansion, better return on deployed capital, fewer FTEs tied up in manual work. You're not selling software features. You're building the business case for operational change, getting buy-in from the people who control budget, and then making sure the change actually sticks. The other half of the job is change leadership. AI transforms processes, but it also disrupts how teams work, who does what, and what skills matter. You help the customer's organization adapt to that. You work with their leadership to redesign roles and workflows so people thrive with AI rather than resist it. When a category management team goes from spending 80% of their time on data entry to 80% on decisions, someone needs to help the organization make that transition real. That's you. Our AI Solutions Consultants build the automations. You operate above that, in the business context. While ASCs map processes in Clarity and build workflows, you're with the customer's COO defining which processes to transform first and why, reviewing whether the change is actually landing (are people using the new process? are the numbers moving?), and pushing for the next phase. You present proof packs to boards and exec teams. You're the reason a pilot turns into a company-wide rollout. Your unit of ownership: the customer's transformation roadmap and its business results. You own the strategic relationship with C-level stakeholders, the proof of outcomes, and the commercial conversation that follows. WHAT WE'RE LOOKING FOR These are non-negotiables—the things we'll specifically evaluate you on: * Real FMCG or retail experience. This is a hard requirement. You've worked inside or directly with retailers or CPG companies and you understand how category management, trade terms, supply chain, or finance ops actually run. When a category manager explains their weekly routine, you don't need a glossary. Our customers trust people who've been in their shoes, and no amount of smart questions compensates for not knowing the domain. * Big 4 or top-tier consulting background. Also a hard requirement. You've done transformation engagements at a firm like Deloitte, PwC, EY, KPMG, McKinsey, or Accenture. You know how to structure a business case, run a steering committee, and present to a board. You've learned the discipline of proving outcomes in currency, not sentiment. * C-level credibility. You can hold your own with COOs, CFOs, and board members. You lead strategic conversations, not just project updates. You tell executives what they need to hear, and you back it up with data and business logic. People listen to you because you've earned it through domain knowledge and track record, not because of your title. * Outcome measurement and proof. You know how to define a baseline, track the right metrics, and build a case for ROI that a CFO would actually forward. Our proof packs need to show concrete business impact (hours saved, error rates reduced, revenue recovered), not vague "the team feels more productive" stories. * Expansion mindset. You see the pilot as the beginning, not the end. After proving one workflow, you're already thinking about where else in the organization Duvo should go. You own the commercial conversation around expansion alongside the AE, framing it around outcomes delivered, not features available. YOU MIGHT ALSO * Have led transformation programs that touched multiple business units or geographies, not just a single team. * Have implemented or worked with automation platforms (RPA, workflow tools, or similar) and understand their strengths and limitations firsthand. * Have experience with change management in practice. Not the theory, but actually getting a 200-person team to adopt a new way of working. * Speak Czech, French, or a Nordic language. Helpful given our current market focus. THIS IS NOT FOR YOU IF * You want to build automations or get into the technical weeds. That's the ASC's job. You operate at the business level. * You see customer success as reactive support or account management. This is strategic consulting tied to revenue. * You need a fully defined role with established processes. We're creating this function, and you'll shape it as much as it shapes you. HOW WE WORK These are real tradeoffs we've made, not aspirations: * Initiative-driven. We organize around customer problems, not org charts. Problems surface through product feedback, competitive analysis, and direct customer conversations then we prioritize, build, and ship weekly. * Customer-obsessed. We solve real problems, not hypothetical ones. Features that don't move customer metrics get cut. * Iterative by default. We ship small, learn fast, and never get attached to yesterday's code. This means things break sometimes — we fix forward. * AI-first leverage. We use AI to move faster and focus human time where it matters most. If a tool can do it, a person shouldn't. * Direct feedback. We give each other actionable feedback immediately. This can feel uncomfortable — we think that's worth it. * Autonomy with accountability. We trust people to make decisions and hold them to outcomes, not process. WHAT WE OFFER * Unlimited AI budget. We don't just allow AI tools — we strongly encourage them. Want to try a new tool? Buy it. Want to automate part of your workflow? Do it. * Autonomy to do your best work. Want to meet someone to learn from? Set it up. Want a mentor? Go get one. Want to fly out to talk to an important customer? Just ask. * A real AI product with real customers. You're not building demos or internal tools. Enterprise customers use what you ship, and their feedback drives what you build next. * A sharp, motivated team that values ownership and candor. * Competitive compensation with a meaningful equity component. You can trade salary for additional equity if you prefer more upside. HOW WE HIRE We respect your time and aim to move fast: 1. Hiring manager screen (online, 30 min). We'll talk about transformations you've led, how you manage customer relationships, and whether there's mutual fit. 2. Interview (Online, ~1 hour). We'll go deeper on stakeholder management, outcome measurement, and how you handle difficult customer situations. No trick questions — we want to see how you think about transformation. 3. Interview with CEO (online, 20min)
ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. THE ROLE We are hiring a Senior PMM, Pricing & Packaging to own how Legora prices and packages the Legora aOS platform — translating the depth of a vertical legal operating system into commercial structures that make sense to the buyers who evaluate it. Pricing is where positioning meets revenue. Legora isn't a seat-based horizontal tool being priced like one — it's an operating system with agents, workflows, and practice-specific capability that different buyers value differently. A GC evaluating in-house legal AI and a managing partner evaluating a firm-wide deployment aren't paying for the same thing, even when they're looking at the same platform. This role exists to make sure our pricing and packaging reflect that: capturing the value we create, staying legible to buyers and sales alike, and evolving as fast as the product does. The ideal candidate has spent the better part of a decade in pricing, packaging, or monetization-focused product marketing at high-growth enterprise SaaS or AI companies. They think in frameworks and are equally comfortable building a willingness-to-pay model and writing the one-pager that explains a new package to the field. They know how to partner with GTM, Finance, and Product without letting any one function pull pricing in a direction the market won't bear. What You’ll Do * Pricing strategy: Own Legora's pricing architecture across segments — in-house legal teams and law firms — ensuring price reflects value delivered. * Packaging architecture: Design and evolve how all Legora capabilities are bundled into packages that are easy for buyers to understand and easy for GTM to sell. * New product monetization: Define pricing and packaging for product lines as they launch, in lockstep with the teams building them. * Market & competitive intelligence: Collaborate with the competitive strategist on ongoing win-loss and competitive pricing analysis to keep our model sharp against how the market is evolving, particularly as AI-native pricing models mature. * Sales enablement: Build the guidance, talk tracks, battlecards, and deal-desk tools that help sales price and structure deals with confidence, including for non-standard or strategic deals. * Cross-functional alignment: Partner with Finance, Sales, RevOps, and Product leadership to land pricing changes without disrupting the pipeline or the field. * Buyer research: Run willingness-to-pay and value-perception research across in-house and law firm buyers to keep pricing grounded in how they actually make decisions. What You Bring * 6–8+ years in product marketing, pricing, or monetization roles, with substantial time owning pricing or packaging strategy at scale * Deep experience pricing AI, SaaS, or workflow products for enterprise or professional services buyers — legal a strong plus * Comfortable moving between quantitative rigor (pricing models, elasticity, willingness-to-pay) and clear, persuasive writing that sales and buyers can actually use * A track record of shipping pricing or packaging changes that held up commercially and organizationally, not just on a whiteboard * Demonstrated ability to partner with Finance and Sales leadership without losing sight of the buyer * Exceptional writing. You should be able to point to something you've written and defend every word * Operates with conviction in ambiguous environments and doesn't need a large support structure to produce great work * Based in or willing to relocate to Stockholm, London, or New York City What’s In It For You * Global collaboration: Partner with teams and clients across Europe, APAC, and North America. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: Union Square office designed for ambitious builders and company provided lunch daily. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options through Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.