Workplace & Office Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering. This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb's culture to life. This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected. This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings. The Difference You Will Make: As an Office Manager, you help bring Airbnb's culture to life through exceptional execution and service. You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected. Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience. A Typical Day: Support the Office Experience * Help ensure the office is welcoming, organized, and operationally ready each day. * Serve as a visible and approachable presence for employees, visitors, and guests. * Support day-to-day workplace experience programs and services. * Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed. * Help maintain hospitality standards across office spaces, meeting rooms, and shared environments. Coordinate Office Operations * Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities. * Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution. * Monitor workplace conditions and employee feedback. * Track office requests, operational issues, and follow-up actions. * Identify opportunities for improvement and communicate recommendations to regional leader and global ops team. * Maintain office documentation, communications, and operational processes. * Support implementation of office standards and playbooks. * Support office utilization reporting. Leadership & Administrative Support * Serve as a trusted admin partner to the Country Manager. * Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager. * Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings. * Serve as a local resource for employees and leaders navigating office services and resources. This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support. Support Gatherings & Connection * Coordinate logistics for local gatherings, leadership visits, and employee engagement activities. * Support gatherings, leadership visits and employee engagement activities across the region as needed. * Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments. * Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively. * Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs. Build Strong Relationships * Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners. * Support a culture of hospitality, responsiveness, and service. * Gather employee feedback and share insights to improve the office experience. * Help foster an environment where employees feel welcomed, informed, and connected. Your Expertise: * 5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields. * Strong organizational and project coordination skills. * Experience coordinating meetings, events, leadership visits, or workplace programs. * Excellent communication and interpersonal skills. * Strong attention to detail and follow-through. * Ability to manage multiple priorities and work effectively in a fast-paced environment. * Hospitality mindset with a passion for creating positive experiences. * Strong problem-solving skills and sound judgment. * Experience partnering with vendors and cross-functional stakeholders is preferred. * Full professional proficiency in English. Your Location: This position needs to be based in the London office 5 days a week. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. United Kingdom Annual Pay Range £57,000—£67,000 GBP

Office Manager (12 month FTC - Mat Cover) ClearScore is looking for a highly organised, proactive and detail-oriented Office Manager, with 3 years + experience in an equivalent role, to support the day-to-day operations of our London office. Working as part of a fast-paced and collaborative Admin Team, you will play a key role in ensuring the office operates smoothly, efficiently and to a consistently high standard for employees, visitors and stakeholders. This is a hands-on role that combines operational delivery with longer-term improvements to the workplace experience. You will be responsible for managing a wide range of operational priorities across facilities, health & safety, workplace experience, office coordination and supplier management, often balancing reactive issues with proactive planning in a busy hybrid working environment. We’re looking for someone who is calm under pressure, highly organised, solutions-focused and confident managing competing priorities independently. Strong operational judgement, attention to detail and communication skills are essential. This is a facilities-heavy role, so previous experience in this area is essential. The role is fully office-based and requires onsite attendance Monday-Friday.   What you will be doing: * Take ownership of the day-to-day running of the London office, ensuring the environment is operationally effective, well maintained and supports a positive employee experience * Manage multiple operational priorities simultaneously, making informed decisions and maintaining a calm, organised approach in a fast-paced environment * Support effective use of office space in a hybrid working environment, including desk planning, office moves, layout coordination and space optimisation * Manage office facilities and building-related operations in partnership with landlords, contractors and internal teams * Coordinate supplier and contractor activity, including obtaining quotations, scheduling works, resolving issues and ensuring minimal disruption to the business * Build and maintain strong working relationships with suppliers, building management and stakeholders across the business * Oversee office maintenance issues and repair works, including occasional out-of-hours or weekend coordination where required * Lead office health & safety processes and compliance requirements, including regular reviews, workplace checks and coordination of relevant training (e.g. first aid and fire marshal training) * Maintain high operational standards across meeting rooms, kitchens and communal areas, including readiness checks, restocking and coordination for key meetings and events * Manage office supplies, equipment and stock levels, including items supporting both office and home working * Coordinate onboarding and offboarding processes relating to office operations, including access management, ID card printing and desk/equipment setup * Work closely with IT and other internal teams to support smooth operational delivery across the office environment * Support clear and timely communication to employees regarding office updates, operational changes and workplace processes * Help plan and deliver company events and celebrations, supporting the wider Admin Team on larger projects and office-wide activities * Champion a positive, inclusive and well-run office environment that reflects ClearScore’s culture and ways of working * Manage incoming deliveries, post and visitor coordination, including reception responsibilities and external guest management * Implement and continuously improve office processes, systems and ways of working to support operational efficiency and scalability * Provide ad hoc operational and administrative support to the business as required   Skills we'd love you to have * Have at least 3 years’ office management experience * Experience in facilities management * Have strong organisational and planning skills with the ability to prioritise, and manage expectations of all stakeholders effectively * Have strong use of initiative and the ability to problem solve * Have strong experience of building relationships with internal and external stakeholders * Be extremely reliable and efficient * Be hardworking and proactive with a positive can-do attitude * Hold strong communication skills (verbal and written) and attention to detail * Be confident with multi-tasking and working to tight deadlines * Be willing to continue developing and take on more responsibilities * Ability to work independently and take ownership of operational issues from start to finish * Experience supporting office operations in a fast-paced or high-growth environment is advantageous Why ClearScore? ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions. Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth. If you feel like this could be the place for you, apply and our Talent team will be happy to share more. Benefits: * 25 paid holidays and a “duvet day” on your birthday * Hybrid Work Environment * Private health and dental cover - including mental health support through Bupa  * GP office visits * Life assurance scheme * Up to 6% matched pension * Regular Lunch and Learns with guest speakers * Dog-friendly office * Daily breakfast and free snacks * Access to discounts via Cobens Extras  * Free sports and social clubs * Continued investment into learning and development  * Leadership-led training * In-house psychotherapist * Financial coach to help you plan and achieve your goals * No clock-watching culture * Generous maternity and paternity plans * Culture and inclusion representatives * Transparent pay structure and a career growth plan   Equal Opportunities ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs. Our Hybrid Model   We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity. * Levels 1-5: Minimum 2 days per week in-office * Level 6 and above: Minimum 3 days per week in-office We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities. What This Means for You: * Flexibility to manage your work and life * Dedicated in-office days for team building and collaborative projects *  Office facilities (with plants!) designed for productive interactions * Clear expectations and support for maintaining our hybrid schedule We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work! Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.     Inclusion Policy We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.