Office Manager - 12 month FTC

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. The role Customers are at the heart of everything we do at Octopus Electric Vehicles. We are constantly seeking new ways to improve our customer experience, and we are looking for someone to play a pivotal role in shaping how we do that. Our customer journey generates a huge amount of data – from the interactions we have with them (calls, emails, complaints etc.), to the actions we take to get them into the EV of their dreams.  This data is currently collected and cleaned in our data platform (managed by our Data Team). We need someone who can help us use that data thoughtfully and effectively to create meaningful, actionable insight on what is really happening for our customers and our teams. Someone who can turn fragmented operational data into meaningful insight. And, most importantly, someone who can help make that insight operational: embedded into how teams work, how leaders make decisions, and how the business improves. This is a role for someone who can move fast, think clearly, operate with precision, and help us turn data into better customer outcomes.   London based (minimum 3 days a week in office) and 1 or 2 trips to Brighton a month.

THE ESSENTIALS  THE BENEFITS: 25 holiday days per year;  Role: Head of People 4 ‘Me Days’ per year (take a Me Day – focus on you); Team social events and trips; Platform: HSPG Wellness allowance of £70 per month to be used for gym, classes, physio or other wellness costs; Status: Full time, permanent Private healthcare with Vitality; Mintago financial platform; Base: London. We work 4 days in the office, 1 WFH Drive Electric salary sacrifice; Enhanced maternity, paternity and parental leave; Start: ASAP Employee referral scheme: £2,000 towards a getaway of your choice   Working arrangement: We typically work 4 days in the office, 1 day from home.  Hours: 37.5 hours per week. Start: ASAP HSPG: A social impact real estate company Our mission is simple: Building partnerships, creating homes, developing communities. There is a critical lack of affordable housing across the UK, affecting the most vulnerable people in our community. We build long-term partnerships with Local Authorities to acquire and manage demand-driven social and affordable housing across various tenures, as per the image below. Across HSPG’s Living Sector platforms, we are actively acquiring 2,500 high-quality homes from national housebuilders and developers by the end of 2025. These properties are managed by our experienced team, grouped into portfolios, and funded by our institutional investment partners. HSPG aims to positively impacts our residents’ lives, while providing long-term, sustainable returns for our investment partners.  ---------------------------------------------------------------------------------------------------------------------------------- Core Behaviours: ---------------------------------------------------------------------------------------------------------------------------------- Accountability You are accountable for: * End-to-end recruitment and talent attraction. * Onboarding and employee experience. * People processes, systems and operational delivery. * Supporting performance management processes. * Internal events and people initiatives. * Full employee lifecycle, from attraction through to development and retention. You are not accountable for: * Final sign-off on hiring decisions. * Ownership of core behaviours or company-wide strategy. * Senior leadership development at Director level and above. Core mission:  Your core mission is to own and execute the full employee lifecycle at HSPG, ensuring we attract, hire, develop and retain high-performing individuals. You are responsible for building and running the systems, processes and experiences that underpin our people function, from hiring and onboarding through to development, retention and performance support. This is a hands-on, execution-focused role. You take ownership of the detail, follow-through and delivery across all people-related processes, ensuring nothing is dropped, delayed or inconsistent. You work closely with the Managing Director, taking significant operational load off their plate, while ensuring that standards remain high and the essence of what makes HSPG special is protected as we scale. You are not a recruiter. You are a people operator who builds and runs the systems that make great teams perform. Make it your mission to make it fun. ---------------------------------------------------------------------------------------------------------------------------------- Obsess:  You obsess over: * Hiring quality and pace: attracting and securing high-calibre individuals quickly, without compromising on standards. * Employee experience: ensuring every touchpoint, from first interaction to onboarding and beyond, is intentional, high-quality and aligned with who we are. * Retention and development: understanding what drives performance and engagement, and continuously improving how we support and develop our people. * Moments that matter: infusing ‘different’, ‘special’ and/or memorable moments in people’s day, life and job. The finer details matter, here.   ---------------------------------------------------------------------------------------------------------------------------------- Excel:  You excel at: * Execution: taking ownership of work and delivering it to a high standard without needing heavy direction. * Emotional intelligence: building strong relationships, understanding what drives people and supporting them to perform at their best. * Leadership: supporting and developing Heads of level to improve performance, clarity and accountability. * Communication: clear, direct and effective communication across all levels of the business. ---------------------------------------------------------------------------------------------------------------------------------- Specific experience:  * 5+ years experience in a people role * Proven experience in a generalist people role, owning multiple aspects of the employee lifecycle, beyond recruitment. * Strong experience in hiring and talent attraction, combined with broader responsibility across onboarding, development and people processes. * Experience building and improving people processes and systems in a growing business. * This role is not suited to candidates with a purely agency or recruitment-only background ----------------------------------------------------------------------------------------------------------------------------------   90-day wins Early traction and strategic control. * Strong relationships built across the whole business, with clear understanding of people, roles and priorities. * Current hiring and people processes mapped, with clear improvements identified and implemented for active headhunting, not only inbound applicants. * Full ownership of recruitment across key roles, with improved speed, structure and communication. * A clear and structured onboarding experience in place, including defined first day, first week and first month plans, with strong input from line managers. * Initial framework in place for goal setting, development conversations and regular and consistent check-ins across teams. 12-month impact outcomes Material impact and results within first 12 months. * Time to hire significantly reduced, while considering budget, with consistently strong hiring manager feedback on candidate quality. * A clear, well-run employee lifecycle in place, from hiring through to development and retention. * Improved leadership capability at Head of level through structured support and development. * Key people processes running smoothly without reliance on the Managing Director. * Clear and consistent approach to communication, development, goal setting and performance conversations across the business.