Staff Product Designer

WHY FACULTY? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. ABOUT FRONTIER Frontier is building the system for running high-stakes decisions at the organisations that run critical parts of the economy — hospitals, life sciences companies, manufacturers. Frontier is an Intelligent Decision System that combines enterprise data, AI, simulation, optimisation, and human judgement to support the full decision loop — from understanding a situation, to evaluating options, to taking action and learning from the outcome. We don’t believe in AI that thinks for people. We believe in AI that helps people think - humans and agents working together inside a decision system. Done well, people operate with more speed, more evidence, and more confidence than they ever could alone. We're starting with clinical development decisions in life sciences — one of the highest-stakes, highest-complexity decision environments there is — and architecting to scale from there. Frontier is a product of Faculty, an AI company that's been working with some of the world's most consequential organisations since 2014.. ABOUT DESIGN AT FRONTIER We’re a small team, growing deliberately - we’d rather have five designers who trust each other than fifteen who don't. We're tightly integrated with engineering. We prototype in code. We co-own the design system with developers. We're actively exploring what agentic-augmented design work looks like in practice, not in think pieces — and we're honest when we don't have the answer yet. We’re active in shaping the product culture at Frontier; putting people first, raising the quality bar and ensuring a coherent experience. You’ll be part of shaping that culture. ABOUT THE ROLE You'll be one of the most senior designers on Frontier, shaping a product that's still early enough that the decisions you make will define how it works for years. Day to day, you'll be designing the surfaces where people and agents collaborate on real clinical decisions — how evidence gets surfaced, how recommendations get explained, how humans push back, how teams learn. This is hard, unsolved design work. The existing patterns for AI interfaces mostly come from consumer chat products; they don't transfer cleanly to environments where the cost of a bad decision is measured in years of research or patient outcomes. You'll be expected to work end-to-end: from framing the problem with product and engineering, through prototyping in code and design canvases, through shipping. You'll help set the craft bar for the team, mentor the designers around you, and push back when something isn't good enough yet. WHAT YOU'LL WORK ON * Designing the core interaction patterns for how humans and agents collaborate inside a decision loop. * Making dense, analytical information legible for expert users who need to trust it, challenge it, and act on it. * Shaping the shared design language and system that lets a small team move quickly without the product fragmenting. * Partnering with engineering from day one of any problem, not from handoff. * Raising the bar for craft — through your own work, through critique, and through the standards you hold the team to. WE THINK YOU'LL DO WELL HERE IF * You've shipped complex software for expert users, in a domain where getting it wrong has real consequences. * You design end-to-end and care about the pixels as much as the strategy. * You've done serious work on AI or other non-deterministic systems and have opinions about what works and what doesn't. * You're comfortable prototyping in code, or motivated to get there. * You're direct, kind, and can hold a clear point of view without needing to be the loudest in the room. * You want the people who use your product to have better working lives because of it. YOU MIGHT NOT ENJOY THIS ROLE IF * You want to work on a mature product with established patterns. Frontier is early, and the ambiguity is real. * You prefer to work handoff-style, away from engineers. * You're looking for a role where design sets direction in isolation from product and engineering. We work as one team. INTERVIEW PROCESS 1. Intro call with our talent team (30 min) 2. Conversation with Duncan, VP of Design (60 min) 3. Portfolio and case study deep-dive (90 min) 4. Final conversation with a cross-functional leader (60 min) OUR RECRUITMENT ETHOS We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: * Unlimited Annual Leave Policy * Private healthcare and dental * Enhanced parental leave * Family-Friendly Flexibility & Flexible working * Sanctus Coaching * Hybrid Working If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.

At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally. We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom & Booking.com to expand their international offerings more quickly and remain tax-compliant. Role Description We're looking for a Staff Product Designer to help shape the future of Fonoa's AI-native Tax Operating System. You'll design new AI-powered products and experiences, simplify complex tax workflows, and help define the future of our platform. You'll join an independent Design organization, working alongside a high-caliber team of designers, product managers, engineers, and tax managers. As one of our senior individual contributors, you'll have the opportunity to shape our products, influence a brand new design system from the ground up, and raise the quality bar across everything we build. This is a hands-on Staff IC role reporting to the Head of Design, with a strong focus on systems thinking, craft, and execution. What you'll do * Shape the next generation of Fonoa. Design new AI-powered products and experiences that become core parts of our Tax Operating System. * Own products end to end. Lead the design process from problem framing and research through interaction design, visual craft, prototyping, and launch. * Simplify complexity. Turn sophisticated tax, regulatory, and AI workflows into intuitive experiences that customers trust. * Think in systems. Design scalable foundations, contribute to our new design system, and create patterns that enable future products. * Partner across disciplines. Work closely with Product, Engineering, AI, Tax, and User Research to shape product direction, not just execute requirements. * Raise the quality bar. Champion exceptional craft, attention to detail, and thoughtful execution across everything we build. What we're looking for * Exceptional product craft. You care deeply about interaction design, visual quality, motion, and the details that make products feel effortless. * Strong systems thinking. You can design both individual experiences and the larger product architecture behind them. * Experience building design systems. You've created or significantly evolved systems that scale across products and teams. * Complex product experience. You've designed sophisticated B2B, enterprise, fintech, developer, or infrastructure products where simplifying complexity was central to your work. * AI curiosity. You're excited about designing AI-native experiences that solve real customer problems, not just adding AI for its own sake. * A strong portfolio. Your work demonstrates end-to-end ownership, clear thinking, and measurable impact, not just polished visuals. * Collaborative mindset. You communicate clearly, challenge ideas thoughtfully, and enjoy working closely with cross-functional teams. As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.