Staff Product Designer

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you As a Staff Product Designer at Teya, you’ll be in the driver’s seat of some of our most impactful product bets. You’ll join a cross‑functional squad and take full ownership of how our products look, feel and work – from that first spark of an idea all the way to something merchants love using every day. You’ll dive into messy, real‑world problems faced by small and medium businesses, turn them into clear opportunities, and then design simple, elegant experiences that make a tangible difference to how they run and grow their business. One month you might be rethinking a critical onboarding journey; the next, you’re shaping new features that unlock entirely new value for our merchants. You’ll work side‑by‑side with Product, Engineering, Data and Operations, influencing strategy as much as execution. You’ll be the person in the room who champions the user, pushes the quality bar higher, and isn’t afraid to challenge how things are done when there’s a better way. If you love owning problems end‑to‑end, obsess over craft and usability, and get energy from shipping meaningful work in a fast‑moving environment, this role is for you. YOUR MISSION * Own end‑to‑end design for key product areas – from discovery and problem framing, through to UX/UI design, prototyping, and working with engineering on high‑quality delivery. * Turn messy, ambiguous requirements into clear, actionable flows, wireframes and interfaces that balance user needs, business goals and technical constraints. * Simplify complex user journeys and internal processes, making our products easier to understand, faster to use, and more delightful for our merchants. * Partner with Product, Engineering, Data and Operations to define problems, prioritise opportunities and shape roadmaps, acting as a bridge between teams throughout the product lifecycle. * Apply a mix of qualitative and quantitative insights (user interviews, usability testing, product analytics, experiments) to inform your decisions and iterate on your designs. * Create clear, well‑structured design artefacts (user flows, wireframes, UI designs, prototypes, design specs) that help drive alignment and execution. * Contribute to and help evolve our design system and standards, ensuring consistency and quality across surfaces and platforms. EXPERIENCE AND SKILLS * Solid experience 5+ years as a Product Designer / UX/UI Designer, including end‑to‑end ownership of complex product work (from discovery to shipped features). in a Neo Bank or FinTech Company. * Strong interaction and visual design skills, with a portfolio that demonstrates clear thinking, high‑quality execution and measurable impact on product outcomes. * Proven experience simplifying complex user journeys or requirements, and turning them into intuitive, easy‑to‑use experiences. * Comfortable navigating ambiguity: you can clarify goals, frame problems, propose options and move teams forward, even when not everything is defined upfront. * Experience working in cross‑functional product teams (Product, Engineering, Data, Operations), with strong communication and stakeholder‑management skills. * Ability to influence and collaborate with engineers, acting as a partner in trade‑offs, technical discussions and delivery planning. * Proficiency with modern design and prototyping tools (e.g. Figma) and familiarity with design systems. THE PERKS * We trust you, so we offer flexible working hours, as long it suits both you and your team; * Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps; * Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support; * Cycle-to-Work Scheme; * Health and Life Insurance; * Pension Scheme; * 25 days of Annual Leave (+ Bank Holidays); * Office snacks every day; * Friendly, comfortable and informal office environment in Central London. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

WHY FACULTY? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. ABOUT FRONTIER Frontier is building the system for running high-stakes decisions at the organisations that run critical parts of the economy — hospitals, life sciences companies, manufacturers. Frontier is an Intelligent Decision System that combines enterprise data, AI, simulation, optimisation, and human judgement to support the full decision loop — from understanding a situation, to evaluating options, to taking action and learning from the outcome. We don’t believe in AI that thinks for people. We believe in AI that helps people think - humans and agents working together inside a decision system. Done well, people operate with more speed, more evidence, and more confidence than they ever could alone. We're starting with clinical development decisions in life sciences — one of the highest-stakes, highest-complexity decision environments there is — and architecting to scale from there. Frontier is a product of Faculty, an AI company that's been working with some of the world's most consequential organisations since 2014.. ABOUT DESIGN AT FRONTIER We’re a small team, growing deliberately - we’d rather have five designers who trust each other than fifteen who don't. We're tightly integrated with engineering. We prototype in code. We co-own the design system with developers. We're actively exploring what agentic-augmented design work looks like in practice, not in think pieces — and we're honest when we don't have the answer yet. We’re active in shaping the product culture at Frontier; putting people first, raising the quality bar and ensuring a coherent experience. You’ll be part of shaping that culture. ABOUT THE ROLE You'll be one of the most senior designers on Frontier, shaping a product that's still early enough that the decisions you make will define how it works for years. Day to day, you'll be designing the surfaces where people and agents collaborate on real clinical decisions — how evidence gets surfaced, how recommendations get explained, how humans push back, how teams learn. This is hard, unsolved design work. The existing patterns for AI interfaces mostly come from consumer chat products; they don't transfer cleanly to environments where the cost of a bad decision is measured in years of research or patient outcomes. You'll be expected to work end-to-end: from framing the problem with product and engineering, through prototyping in code and design canvases, through shipping. You'll help set the craft bar for the team, mentor the designers around you, and push back when something isn't good enough yet. WHAT YOU'LL WORK ON * Designing the core interaction patterns for how humans and agents collaborate inside a decision loop. * Making dense, analytical information legible for expert users who need to trust it, challenge it, and act on it. * Shaping the shared design language and system that lets a small team move quickly without the product fragmenting. * Partnering with engineering from day one of any problem, not from handoff. * Raising the bar for craft — through your own work, through critique, and through the standards you hold the team to. WE THINK YOU'LL DO WELL HERE IF * You've shipped complex software for expert users, in a domain where getting it wrong has real consequences. * You design end-to-end and care about the pixels as much as the strategy. * You've done serious work on AI or other non-deterministic systems and have opinions about what works and what doesn't. * You're comfortable prototyping in code, or motivated to get there. * You're direct, kind, and can hold a clear point of view without needing to be the loudest in the room. * You want the people who use your product to have better working lives because of it. YOU MIGHT NOT ENJOY THIS ROLE IF * You want to work on a mature product with established patterns. Frontier is early, and the ambiguity is real. * You prefer to work handoff-style, away from engineers. * You're looking for a role where design sets direction in isolation from product and engineering. We work as one team. INTERVIEW PROCESS 1. Intro call with our talent team (30 min) 2. Conversation with Duncan, VP of Design (60 min) 3. Portfolio and case study deep-dive (90 min) 4. Final conversation with a cross-functional leader (60 min) OUR RECRUITMENT ETHOS We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: * Unlimited Annual Leave Policy * Private healthcare and dental * Enhanced parental leave * Family-Friendly Flexibility & Flexible working * Sanctus Coaching * Hybrid Working If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.