Senior Manager, Commercial Finance Operations

The Role.. The Senior Treasury Manager sits within the Group Finance Shared Service Centre in Milton Keynes and reports to the Group Financial Controller. The role is responsible for the compliance, control and day-to-day management of treasury activities across a complex multinational hospitality group, including group cash operations, bank account governance, banking mandates, treasury administration and consolidated treasury reporting. This role will ensure the Group maintains sufficient liquidity across UK and international entities, operates efficient banking structures, manages financial risk in line with approved treasury, tax and accounting policies, and maintains strong internal controls over banking access, payments and cash movements. The role provides excellent exposure across the business to local finance teams, tax, legal, FP&A, IT, internal audit, external auditors and banking partners. It will also lead and develop a small treasury team of 1-3 people while supporting process improvement, automation and standardisation across treasury activities. Key Responsibilities.. * Own the operational management of Group treasury activities, ensuring processes are controlled, documented, timely and compliant with Group policy.  * Lead global cash positioning, short term cash flow forecasting (rolling 13 weeks) and working capital visibility across all local and international entities. Support the Commercial Finance team on medium- and long-term cash flow forecasting and liquidity planning.  * Manage the bank account lifecycle, including account openings and closures, banking mandates, authorised signatory updates, KYC packs, bank documentation, online banking platforms and periodic user access reviews. * Maintain robust controls over payments, intercompany funding, cash pooling, sweeping, bank reconciliations and treasury-related master data.  * Act as a key relationship partner for all banking partners, supporting negotiation and renewal of banking services, facilities, fees and account structures.  * Identify, assess and manage foreign exchange, interest rate, counterparty and liquidity risks, supporting hedging strategies in line with approved tax, accounting and treasury policies.  * Manage external debt and facility administration, covenant compliance, interest schedules, guarantees, letters of credit, bank fees and other treasury instruments as required.  * Prepare consolidated treasury reporting for the Group Financial Controller, CFO and senior leadership, including cash, debt, short term (rolling 13 weeks) liquidity and forecast accuracy, FX exposures, bank accounts and key control metrics.  * Ensure compliance with treasury policies, delegated authority limits, regulatory requirements, internal control standards and audit requirements, including support for internal and external audit workstreams.  * Support transformation projects such as bank rationalisation, payment process improvement, payment factory/shared service activities, ERP/TMS implementations and treasury control enhancements.  * Own and update treasury policies, standard operating procedures, control matrices and bank-account governance documentation.  * Oversee treasury management systems and banking portals, including Kyriba or equivalent TMS, driving automation, standardisation, data quality and system optimisation.  * Partner with tax, legal, accounting and local finance teams on intercompany loans, dividends, funding flows and other corporate transactions.  * Manage, coach and develop a small treasury team of 1-3 people, setting clear objectives, reviewing performance and building treasury capability within the shared service centre.  * Other activities and projects as assigned by the Group Financial Controller or CFO. * Merchant acquiring and card payment acceptance: ownership of acquiring relationships, settlement and chargeback/fee management.  * Investment of surplus cash and interest income optimisation within policy  * Sanctions and AML screening over payments and counterparties, given the multinational payments base  * Treasury accounting under US GAAP and hedge accounting  * Board and Audit Committee treasury reporting Experience required.. * You will likely hold a relevant professional qualification such as ACT/MCT or ACA, or have equivalent corporate treasury experience gained in a multinational environment.  * Significant experience in corporate treasury, cash management or treasury operations within a fast-paced multi-site or multinational business; hospitality, retail, consumer services or shared service centre experience would be beneficial.  * Strong knowledge of liquidity management, cash pooling, banking products, bank account administration, banking mandates, FX hedging, interest rate risk, debt facilities, guarantees and treasury controls.  * Proven experience managing a complex portfolio of bank accounts, online banking platforms, KYC requirements, authorised signatories, user access controls and treasury compliance activities across multiple entities and currencies.  * Experience preparing treasury reporting for senior finance leadership, with the ability to explain cash, debt, risk and liquidity matters clearly to non-treasury stakeholders.  * Hands-on experience with treasury management systems, with Kyriba desirable, alongside advanced Microsoft Excel and ERP exposure such as Oracle, SAP or similar platforms.  * Demonstrable control and compliance mindset, with experience designing, operating and improving treasury processes, governance documentation and audit-ready controls.  * You will need to be confident in dealing with senior stakeholders, banks, auditors and cross-functional teams, with strong written and verbal communication skills.  * Previous experience managing or supervising a small team is desirable, with the ability to coach others, prioritise effectively and deliver to demanding deadlines.  * The successful candidate will be pragmatic, hands-on and resilient, with strong attention to detail, sound judgement and the ability to improve processes in a complex and evolving organisation.   Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Annual Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Weekly Pay * Life Assurance * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy on Fridays * Season Ticket Loan * Christmas Office Closure * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating. Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down. With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better. The job We're looking for a Senior Product Manager (Payments) to own the strategy and execution of Flo's payments and subscription platform across Web, iOS, and Android. This is a high-impact, high-visibility role at the intersection of monetisation, platform, and operations, working closely with the VP of Product (Revenue) to shape the payment foundation that will support Flo's next stage of global growth. You will work across Product, Engineering, Data, Finance, Legal/Compliance, Support, and commercial stakeholders to build payment experiences and platform capabilities that are reliable, scalable, compliant, and growth-oriented. Payments are a core part of Flo’s growth engine and a critical platform capability for the business. As we continue to scale globally, we need strong product leadership in this area to ensure our payment stack, subscription systems, and monetisation mechanics are robust, efficient, and ready for the next stage of growth. As Senior Product Manager, Payments Platform, you will play a central role in shaping that foundation. Your Experience Must have: * Significant product management experience, with strong exposure to payments, billing, subscriptions, or financial platform products * Deep understanding of online payment systems and subscription mechanics, ideally in a B2C subscription or consumer app environment * Experience with mobile subscription ecosystems, including Apple and Google billing environments * Experience with web payment providers and billing platforms such as Stripe, Adyen, Braintree, RevenueCat, or similar * Experience managing fraud and dispute processes, including chargeback mitigation and refund strategy * Strong grasp of key payments concepts such as: * Payment flows * SCA / 3DS * Tokenisation * Issuer declines * Retries and dunning * Refunds and disputes * Reconciliation * Subscription lifecycle and entitlement logic * Working knowledge of indirect tax compliance (VAT/GST) and how it intersects with subscription billing and multi-market operations * Experience working closely with engineers on platform or infrastructure-heavy product areas * Proven track record of delivering complex cross-functional initiatives in fast-paced environments * Strong analytical skills and ability to use data to diagnose performance issues, evaluate trade-offs, and drive decisions * Excellent stakeholder management, with the ability to work effectively across Product, Engineering, Data, Finance, Legal/Compliance, and Support * Ability to balance strategic thinking with hands-on execution and operational detail Nice to have: * Experience building in-house billing capabilities or implementing payment orchestration layers * Familiarity with tax determination platforms such as Avalara, TaxJar, or Vertex * Experience defining payment flows for external partner programmes (e.g. sponsored access, partner perks, third-party app stores) * Exposure to payment automation and AI applications in payments contexts (e.g. intelligent retry logic, decline prediction, dispute automation What you'll be doing You'll be responsible for: * Own the product roadmap for Flo’s payments and billing platform across Web, iOS, and Android * Define and improve the end-to-end subscription and billing journey, including: * Purchase and checkout flows * Entitlement and receipt validation * Renewals, retries, grace periods, cancellations, and refunds * Payment failure recovery and dunning * Partner with Engineering and Data to improve the performance and resilience of our payment stack, including: * Acceptance rate optimisation * Issuer decline analysis * SCA / 3DS flows * Tokenisation and retry logic * Payment method coverage and routing * Build the product capabilities, internal tooling, and automations required to support scalable and audit-friendly payment operations * Work closely with Finance and Operations teams to improve reconciliation, reporting accuracy, and process efficiency * Own the tax compliance product surface, working with Finance and Legal to ensure correct tax determination, indirect tax handling (VAT/GST), and compliance with marketplace facilitator obligations across our key markets * Identify and drive monetisation opportunities linked to the payments experience, such as checkout optimisation, refunds strategy, pricing mechanics, promos, and payment method expansion * Lead fraud and dispute management strategy, including chargeback reduction, fraud detection tooling, and refund policy optimisation * Establish clear frameworks for experimentation and decision-making, including A/B testing, KPI definitions, and performance dashboards * Align stakeholders across multiple teams and functions, balancing growth, reliability, compliance, and user experience * Act as the subject matter expert for payments and subscription platform topics within the product organisation #LI-Hybrid #LI-AJ1 Annual Salary Range (ranges may vary based on skills and experience) £92,000—£115,000 GBP How we work We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar. You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it.  What you'll get We support impact with meaningful reward. Here’s what that looks like: * Competitive salary and annual reviews * Opportunity to participate in Flo’s performance incentive scheme * Paid holiday, sick leave, and female health leave * Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents * Accelerated professional growth through world-changing work and learning support * In-person collaboration and work in a hybrid model, with 3 days per week spent in the office * 5-week fully paid sabbatical at 5-year Floversary * Flo Premium for friends & family, plus more health, pension and wellbeing perks Diversity, equity and inclusion Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants.