Operations & Process Improvement Intern - Financial Crime Ops

About Odin Odin is building the investment infrastructure for the future of private markets. We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to make it radically easier to raise and deploy capital, so that anyone, anywhere, can back the companies and ideas they believe in. Our first product is a full-stack platform for launching and running private investment firms - think Shopify for VC and PE. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits. We’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets, covering investments from pre-seed to series E. This includes household names like ElevenLabs, OpenAI, SpaceX, xAI, Anduril, etc. but also new companies creating everything from synthetic brains to small nuclear reactors. The Role Reporting to our Head of People & Talent, you will play a key role in how Odin runs its office, supports its team, and creates a high-quality experience for the people who interact with us, from employees and new joiners to candidates, founders, investors and wider ecosystem. This is primarily an office, operations, and events role. You’ll help make sure the office runs smoothly day to day, support the team with the practical things that help them do great work, and coordinate events that strengthen Odin’s presence in the startup and private markets ecosystem. It’s also a role with exposure to people operations, onboarding, and internal process improvement. Over time, there is scope to get involved in how we use AI to build smarter ways of working across the function. Your responsibilities will include: * External events and ecosystem activity: Support the logistics for Odin events with customers, founders, investors, and wider ecosystem. This could include booking venues, coordinating suppliers, managing guest lists, supporting comms, and helping with on-the-day set-up and pack-down. * People operations: Support the day-to-day running of our people processes, from expense management to keeping our HRIS and employee data accurate and up to date. * Office management: Keep the office running smoothly day to day. This includes managing supplies, liaising with building management, making sure the space is well-stocked and well-presented, and being the go-to person for practical on-site support. * Team experience: Help create a thoughtful and well-organised day-to-day experience for the team, from making sure the office works well to supporting the moments that help people feel informed, and able to do their best work. * Onboarding: Support a smooth, well-organised experience from offer acceptance to first day, including IT set-up, equipment, office preparation, and cross-functional coordination. * Broader People and Talent projects: Contribute across engagement, employer brand, operator network, and community-building initiatives as priorities shift. You’ll play a hands-on role in how we grow, nurture, and strengthen the communities around Odin About You We’re looking for someone exceptionally organised, resourceful, and proactive to help build a high-performance culture at Odin and support the events that define us in the founder and investor communities we serve. The job is demanding. There are more than a few things to do at any moment, and we need someone who can take ownership, move fast, and get the details right without being asked twice. Must-Have * You see the brand in every detail. Events, systems, swag, follow-up emails - they’re all just different ways that Odin shows up for the people who interact with it. * You have coordinated something logistically complex, whether professionally or otherwise. * You care about people experience. You notice when something could feel better for someone, whether that is an onboarding flow, an event, or a process, and you want to fix it. * You are energised by variety and by people. Whether you are setting up for an event or fixing a broken process, you show up with the same level of care and enthusiasm. * You handle a busy inbox without dropping things, juggle ten conversations in a morning, and can hold your own with a demanding founder or investor. * You stay calm under pressure, and are persuasive when it counts. If a supplier flakes the night before or the venue is double booked, you handle it. Nice to Have * Exposure to events or people operations * You have used AI tools in a hands-on way, building automations, workflows, or anything beyond basic prompting. * You are someone who can actively identify where LLMs and automation can improve how we work, and help build it. This could be workflows, people dashboards, onboarding automations, or internal tools. If you are someone obsessed with removing the most manual, time-consuming parts of running a people function, we want to hear from you. We know this role covers a lot of ground, and you may not tick every box. If you haven't had the chance to work with AI or LLMs yet but you are exceptionally organised, thrive in a varied role, and have experience organising events, managing logistics and supporting people, we would still love to hear from you. The Hiring Process 1. Initial Call: Meet with Imani, our Head of People & Talent, to discuss the role, your experience, and ensure alignment (20 mins) 2. Deep Dive Interview: An in-depth conversation with Imani to unpack your experience and motivations (1 hour) 3. Workshop: Spend time with Mary & Imani to assess how well you could do the role in practice (1 hour) 4. Final Interviews: Meet with Mary and Paddy, our Founders, for an in-depth discussion about our values and vision (2 hours) Salary The salary band for this role is £30,000 - £38000 + equity options. During the hiring process, we'll assess your experience and capabilities using our internal levelling framework to determine your starting salary. Working at Odin We’re a London-based team, and for this role being in the office makes a real difference. The speed and intensity we operate at make in-person collaboration crucial, and we expect at least three days per week in the office. Given the nature of the role and cadence of events, there will be periods occasional where you may be in person up to five days per week or required to flex hours to be available for events that could run during the evening or fall on the weekend. Benefits * Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support * Wellness: £1,000 annual budget for health, therapy or fitness * Parental Leave: Enhanced maternity, adoption, paternity and partner leave * Pension: 4% employer contribution with salary sacrifice options * Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total) * Work From Anywhere: Up to 6 weeks per year working from anywhere globally * Birthday Leave: An additional day of leave

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.  Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the job At OpenTable, a part of Booking Holdings, Inc., we are seeking a highly organized and detail-focused Billing Operations Manager to oversee our global billing processes for over 60,000 restaurant partners. In this pivotal role, you will build scalable and accurate billing operations, solve complex financial challenges, and drive continuous improvement across our systems. You will lead a global team, spearhead the adoption of AI tools to automate workflows, and ensure strict adherence to SOX compliance and internal controls. By partnering cross-functionally and acting as a subject matter expert, you will play a crucial role in shaping the future of OpenTable's billing operations and driving long-term strategic success. This is a hybrid role; working from our London office [http://google.com/maps/place/OpenTable+UK/@51.5218696,-0.0862817,17z/data=!3m1!5s0x48761b57cf94ecaf:0x6d64ed3827c14232!4m6!3m5!1s0x48761caee4fcbb41:0x604c367155bc57bd!8m2!3d51.5218487!4d-0.0862622!16s%2Fg%2F11bzswx16r?entry=ttu&g_ep=EgoyMDI2MDQwOC4wIKXMDSoASAFQAw%3D%3D] twice a week. This position is also a fixed term contract, until October 2027.  Responsibilities * End-to-End Billing & Month-End Close: Own the global end-to-end billing operations process, ensuring accurate and complete invoicing, and managing month-end deliverables including accruals, reconciliations, and reporting inputs. * Global Team Leadership: Coach, manage, and recruit global team members, guiding career development and fostering an inclusive culture while monitoring critical service levels. * Cross-Functional Partnership & Hands-On Support: Act as the primary escalation point for complex billing disputes and provide hands-on support for high-profile or urgent billing activity during peak periods while partnering extensively with Commercial, Finance, Accounting, Engineering, and Risk & Compliance teams to resolve issues * Process Improvement & AI Integration: Drive automation, simplification, and process redesign initiatives, explicitly identifying AI opportunities and seamlessly integrating them to increase operational scalability and re-allocate team capacity toward complex, high-impact billing projects. * Compliance & Audit Management: Ensure stringent compliance with internal controls, SOX requirements, and data privacy policies, acting as a steward of financial data across standard and AI-enabled workflows and supporting audits and walkthroughs by preparing documentation, explaining processes, and ensuring timely completion of requests * Data Analysis & KPI Reporting: Analyze billing data, operational trends, and variances to identify risks; continuously publish KPI reports and strategic management updates for leadership. * Policy Management & Documentation: Maintain, improve, and enforce billing policies, procedures, and comprehensive documentation to support consistent accuracy and global scale. * Risk Mitigation & Issue Resolution: Use sound judgment to proactively identify and escalate risks early, effectively minimizing impacts on close timelines, customer experience, and financial integrity. * Global Operations Strategy: Operate effectively across a complex global environment, coordinating strategic resource distribution and workflow across multiple time zones and regions. Minimum Qualifications * 5+ years of relevant experience in billing operations, overseeing complex, high-volume processes with an emphasis on accuracy and control. * Proven track record of managing adherence to internal controls, SOX requirements, and compliance standards within a financial environment. * Experience coaching, managing, and developing a high-performing team while fostering a collaborative and inclusive culture. * Strong analytical skills with the ability to confidently leverage data, KPIs, and operational trends to identify risks and guide strategic decisions. * Experience operating effectively within a cross-regional environment, coordinating workflows across diverse geographical areas and time zones. * Demonstrated systems-oriented approach with proficiency in standard billing tools, reporting platforms, and complex operational processes. Preferred Qualifications * Proven capability to identify, test, and lead the adoption of AI tools or automation initiatives within financial operations, ensuring transparent ROI. * Advanced stakeholder management and communication skills to partner cross-functionally and effectively resolve non-standard billing disputes. * A strong process-improvement mindset with a documented history of simplifying workflows and increasing operational scalability. * Exceptional judgment and accountability when serving as an escalation point for high-profile, urgent, or highly complex billing scenarios.  Benefits and Perks 🌍 Flexibility & time off Generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset. 🧠 Health & wellbeing Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance. 📈 Growth & development We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources. ✨ Extra perks Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.