Rider Onboarding Associate I2 - (6 Months FTC)

About the Team Deliveroo's Risk & Insurance team protects and strengthens our business by managing corporate insurance programmes and mitigating risk across programme management, claims operations, and risk assessment. We operate at the intersection of risk, legal, finance, and operations to support business growth across every market we enter. About the Role As an Insurance Manager, you'll lead risk management initiatives ensuring our insurance programmes align with business growth. You'll manage programme renewals, assess and mitigate risk across our business verticals, and collaborate cross-functionally to drive resilience as Deliveroo continues to scale internationally. This is an individual contributor role at the outset, with the expectation of building and leading a small team as the function grows. Reports to the Director of Risk & Insurance, based in London. What you'll be doing * Own and manage Deliveroo's international insurance programme including workers compensation, general liability, property, and specialty lines across all territories. * Lead annual renewal cycles: programme structuring, data preparation and submission, carrier and broker engagement, coverage benchmarking, and binding. * Review contracts and define insurance requirements for new verticals, products, and partnerships - assessing risk and setting coverage standards for new business initiatives. * Manage certificates of insurance (COIs) for events, partnerships, and external engagements. * Oversee vendor onboarding, NDAs, and insurance requirements for third-party relationships. * Build and maintain carrier relationships in the London market; represent Deliveroo and Wolt programmes directly with underwriters. * Produce clear risk reporting and programme analysis for senior leadership; process and interpret actuarial and renewal data. * Partner with legal, product, operations, and commercial teams to identify and quantify emerging risks as the business evolves. * Apply AI and analytical tools to risk modelling, coverage analysis, and programme benchmarking. Requirements Essential * Insurance industry experience - whether in broking, in-house risk management, or a combination. Broker background from a major firm preferred. * Experience reviewing insurance contracts, policy documents, and coverage terms - with the attention to detail to spot gaps and challenge language. * International market knowledge beyond the UK alone. * Commercially minded: able to translate complex insurance concepts for non-specialist stakeholders across legal, finance, and operations. * Strong document creation and presentation skills; able to build carrier decks and communicate programme position clearly. * Proficient with AI tools and data analysis. * Ability to work independently and take decisions without day-to-day oversight. Desirable * Experience with, or genuine understanding of, platform and gig economy business models and the associated risk profile. * CII qualification (Cert CII, Dip CII, or ACII) or equivalent professional accreditation. * People management experience, or demonstrable readiness to build and develop a small team. * Exposure to captive structures, self-insurance layers, or corporate programme design. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. #LI-ID1

Location: London or Manchester Working pattern: Hybrid (3 days in the office, 2 days at home) with shift patterns (including options across Monday–Sunday, with weekend rotations or fixed schedules depending on business needs) Languages: English required (French, Dutch, or Italian is a plus) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. We are looking for an experienced and motivated operations professional to join our Rider Onboarding Operations team. This is a bustling and vibrant team that plays a central role in helping applicants become riders — ensuring we maintain enough riders in the fleet to meet customer demand and supporting applicants who encounter issues during their application journey. WHAT YOU’LL BE DOING This is an exciting opportunity to join a fast-growing business and expand your operational capabilities. You will report directly to our Onboarding Team Lead and take ownership of the processes that drive applicants through the onboarding funnel — running audits, identifying inefficiencies, and implementing improvements to ensure everything runs as smoothly and efficiently as possible. Here’s what your day-to-day might look like: * Manage rider onboarding flows to ensure applicants move seamlessly through application pipelines to meet weekly hiring targets. * Support market expansion efforts by assisting with end-to-end launch operations, from initial application pages to hitting active rider targets. * Coordinate vendor operations by assigning daily tasks and performing weekly quality assurance checks to maintain high levels of productivity. * Drive fleet compliance by executing regulatory compliance sweeps to verify rider documentation and manage active pipelines. * Resolve compliance escalations from both internal and external stakeholders while continuously updating process and training documentation. * Mitigate fleet risk by proactively identifying, investigating, and escalating bottlenecks or compliance vulnerabilities with proposed solutions. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Exceptional communication skills with professional proficiency in written and spoken English. * Superb organizational skills and a high level of attention to detail when managing structured processes. * Strong collaborative mindset with a proven ability to work productively across teams in a fast-paced environment. * Adaptable problem-solving approach with the ability to maintain consistency, learn quickly, and escalate issues with proactive solutions. * Familiarity with digital tools such as Google Sheets and Salesforce, or a strong willingness and aptitude to learn them. * Multilingual capabilities in French, Dutch, or Italian are highly desirable but not required. WHY JOIN US? At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact. * 🔧 Make a visible impact every day: Your work directly improves outcomes for customers, riders and restaurant partners. * 🌱 Grow through ownership: Take responsibility for complex cases and help shape improvements to how we operate. * 🧠 Develop deep operational expertise: Work across teams and markets to build strong regulatory and service knowledge. * 🌎 Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine — our interview typically includes 3–4 stages.   OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!