Senior Account Executive - FinTech

Client Director About you As a Client Director, you will join our Client Success team and play a crucial role in maintaining and growing a portfolio of some of our largest and high-growth clients. Reporting to the Head of Client Success, you’ll be a part of a fast-growing business that is challenging the market and doing things differently. You'll take ownership of a portfolio of ClearBank's Enterprise grade clients, committing to their success, and relentlessly work to remove barriers to adoption, both within their organisation and cross-functionally within ClearBank. You will be responsible for ensuring the success of our clients and driving revenue growth. And you’ll be joining one of the fastest-growing tech companies in the UK, according to Deloitte Fast 50. You will be: * Managing and maintaining a portfolio of Enterprise client relationships, ensuring their satisfaction and success with ClearBank's services. * Delivering a high-quality and positive client experience, building strong relationships and trust with your clients, working towards their strategic goals. * Achieving clear client retention and revenue growth goals by proactively identifying and capitalising on upselling and cross-selling opportunities, working towards an annual quota. * Collaborating closely with internal stakeholders, including Sales, Finance, Financial Crime, Legal, Marketing, and Customer Operations teams. * Representing and being an advocate for your clients within ClearBank, ensuring their needs and requirements are understood and addressed. * Conducting regular and quality engagement with your clients, maintaining a strong presence and providing ongoing support. * Managing a regular cadence of communication and conduct business reviews with clients What we are looking for * Previous experience in commercial/sales focused relationship management roles. * Proven track record of achieving client retention and revenue growth targets through upselling and cross-selling to existing clients. * Knowledge of the banking industry and financial products is required. * Strong communication and interpersonal skills, able to effectively engage with clients and internal stakeholders at all levels, including c-suite executives. * Excellent problem-solving skills, able to identify and overcome barriers to adoption and drive client success. * Ability to collaborate and work effectively across multiple teams, fostering a culture of teamwork and shared goals. * Strong organisational skills, able to manage multiple client relationships and prioritise tasks effectively. * Inquisitive and comfortable asking questions about clients' business goals, ideal state, and pain points. * Ability to analyse multiple problems, develop and drive solutions. * Confidence in working in the unknown, taking initiative, and designing processes when they don't yet exist. * Passion for technology and being part of a fast-growing company. * Good organisational skills and high attention to detail. * Proactive and resourceful, able to take ownership and drive results. About what we offer * At ClearBank we have a flexible working philosophy, empowering our employees to manage their time in a way which allows them to meet both work and personal commitments, in partnership with their line manager * Spacious and well-equipped new offices in London * 27 days annual leave per year, plus flexible bank holidays * Option to work abroad for up to 30 days in a 12-month rolling period * Regular company-wide socials * Take a couple of days per year to volunteer with your chosen charity to do something bigger than ClearBank * Private healthcare and discounted dental cover, with employee healthy living perks and discounts * Enhanced family-friendly leave * Plus, you’ll have the opportunity to join an innovative team that’s building a bank fit for the future! 🚀 ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients, financial institutions from fintech’s and crypto platforms, to banks and credit unions, use our API to power their banking infrastructure. But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information. A little bit more about us!  ClearBank is Where You Can belong:  At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:  * 42% of our senior management roles are held by women  * Our enhanced family leave policies * Launching our partnership with Code First Girls  * Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group  Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;  Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too);  First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.   Second Interview: This will be a competency-based interview with one or more members of our team. Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.   Offer: Congratulations! Get ready to transform banking forever!    Our commitment to you as a candidate:  We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.   We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.   We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!   Equal Opportunities ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.  ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.  As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.  The legal bit By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.

The Job in short  Backbase is a fast-growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are growing our Sales team and offer opportunities for ambitious, strategic Sales Executives who thrive in a client-facing advisory role. Meet the job You will carry your own sales quota within the North America sales team and deliver digital banking transformation opportunities with net-new customers, adding to a growing list of active Backbase customers. Based on your quota you will set objectives and plan accordingly to achieve targets. Backbase is expanding and there is no doubt that we have the best solution in our niche market. Being a Sr. Sales Executive at Backbase is an exciting and challenging role. This is an ideal position if you have 8-10+ years of successful sales with focus on building relationships and creating opportunities with new and existing customers. Your professional DNA is that of a highly influential advisor with a focus on enterprise SaaS software in Financial Services. This position offers you to work in a flexible, no-nonsense, informal and fast-paced working environment, enabling and empowering you to grow as a sales professional. In this position you will report directly to the Regional Vice President of Sales. Finally, you build close relationships with your customers to understand their business drivers and understand how to establish buy-in at all levels (sales management, delivery leads and senior/executive management). You will identify and qualify new enterprise software sales opportunities with Banking and Financial Service customers and effectively run a sales cycle to reach and exceed your goals. How about you Scope of the role will include: ● This is a quota carrying role in which you will identify and close opportunities for Backbase business primarily with net-new customer accounts and secondary opportunity to expand existing customer relationships; ● Managing and closing large software agreements ($1M+ ARR); ● Forecasting and managing net-new opportunities from identification to close; ● Leading customers to have value-focused digital banking strategies; ● Establishing a trusted advisor role with banking and financial institution customers; ● Aggregating and collecting requirements from customers and craft the business case for investments in digital banking transformation; ● Supporting Backbase's goal of building digital banking leadership; ● Other activities as required to fulfill the business objectives. In order to really own this role, we think you’ll need: ● Bachelor's degree or equivalent experience; ● 8-10+ years experience in a quota carrying role; ● Track record of exceeding quota; ● 5+ years experience in digital banking; ● Ability to reverse engineer business objectives to reach your goals; ● Eagerness to figure out tough problems for your customers. About Backbase Backbase creates the best digital banking solutions on the planet, enabling our clients to deliver superior online and mobile customer experiences. We are a global, young-spirited, diverse (45+ nationalities), fast-growing and leading fintech company. Agile is our middle name and we love pushing innovation in the digital banking world. We make it work. And we’re not done innovating just yet. Our 2,000+ employees work together on better and more advanced products. As we are in scaleup phase, we don’t believe in simply “doing our jobs”. We’ve always got room for new, creative talent to push us further. What will you bring to make us stronger? We are organized to support you. You will receive time to educate yourself and will work with some of the best specialists in the business. We are work and play. At Backbase, you can come as you are and say it like it is. Join us for a journey instead of a job!