Fulfilment Executive

FULFILMENT EXECUTIVE Location: Mumbai, India Department: Logistics Experience: 1–2 Years ABOUT NIVODA Nivoda is a young and energetic global team headquartered in London, with offices in Mumbai, New York, Hong Kong, Amsterdam, Melbourne, and Dubai. We are a fast-growing B2B marketplace transforming how the global jewellery industry operates. Through our online platform, we connect buyers and sellers of diamonds and jewellery, providing the most transparent, efficient, and cost-effective way to source and trade within the industry. Nivoda's growth has been exponential, with over 250% sales growth in the past 12 months and our team expanding from 30 to more than 450 employees globally over the past 3 years. We are a team of ambitious thinkers, problem solvers, and go-getters working together to build the future of the jewellery supply chain. ROLE OVERVIEW We are seeking a detail-oriented and proactive Fulfilment Executive to manage and coordinate import shipments in India, with a focus on return shipment follow-up. The role involves handling international inbound shipments, coordinating with overseas offices, logistics partners, and customs agencies to ensure timely clearance and delivery while maintaining compliance with import regulations. The ideal candidate has experience in international logistics, strong customs coordination skills, and the ability to work effectively with global teams in a fast-paced environment. KEY RESPONSIBILITIES Import Shipment Management • Coordinate and monitor all inbound international shipments to India and ROW. • Track shipments from origin until final delivery to designated locations. • Ensure timely updates on shipment status to internal stakeholders. • Coordinate pickup, transportation, and delivery schedules with freight forwarders, courier partners, and warehouses. • Resolve shipment delays and operational issues proactively. Customs Clearance & Documentation • Prepare, verify, and maintain all import documentation required for customs clearance. • Coordinate with customs brokers, CHA, freight forwarders, and internal compliance teams for smooth import clearance. • Handle customs-related queries, inspections, and documentation discrepancies. • Ensure compliance with Customs and other applicable import regulations. • Liaise with finance and operations teams regarding import duties, taxes, and clearance documentation. Cross-Functional Coordination • Work closely with APAC, EMEA, and US offices to coordinate supplier shipments into India. • Collaborate with Operations, Customer Support, Finance, and ROW Hub Office teams for shipment planning and exception handling. • Ensure seamless communication between international suppliers and internal teams. Process Management • Monitor return shipment transit timelines, clearance turnaround, and delivery performance. • Identify process improvement opportunities to enhance logistics efficiency and reduce delays. REQUIREMENTS • 1–2 years of experience in international logistics, import operations, or customs coordination. • Working knowledge of customs clearance processes and import documentation. • Strong attention to detail and ability to follow compliance processes carefully. • Comfortable coordinating with cross-functional and cross-country teams (APAC, EMEA, US). • Good written and verbal communication skills. • Proactive, organised, and able to resolve operational issues independently in a fast-paced environment. • Strong computer proficiency, including working knowledge of MS Excel. • Comfort working with operational/ERP platforms. WHAT WE OFFER • A dynamic work environment in a rapidly growing global company. • Exposure to an international team and cross-border operations. • Opportunities to learn, grow, and build operational expertise. • A collaborative and supportive company culture. • Unlimited paid leave policy.

ABOUT THE ROLE We are looking for an experienced logistics and operations professional to join our Mumbai team. You will play a key role in Nivoda's India fulfillment operations — managing inbound and outbound shipments, coordinating with suppliers, and ensuring our stock of diamonds and gemstones is handled with the highest standards of accuracy, security, and efficiency. ABOUT US Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewelry industry. We are bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition. WHAT YOU'LL DO * Manage inbound and outbound shipments to and from India, including documentation, carrier coordination, and exception handling. * Coordinate with suppliers across Mumbai and Surat for timely drop-offs and collections. * Own end-to-end fulfilment for Nivoda Express — managing the full order lifecycle from QC to final dispatch & returns. * Take complete ownership of Nivoda's physical stock of diamonds and gemstones, including inventory audits and reconciliations. * Handle returns, damaged goods, and shipment exceptions with precision and proper documentation. * Generate monthly and quarterly operational reports covering shipment volumes, collection performance, and carrier KPIs. * Own the creation, maintenance, and continuous improvement of SOPs across the fulfilment function — ensuring processes are clear, current, and consistently followed. * Contribute to Business Requirements Documents (BRDs), identify operational gaps, and lead process improvement initiatives that raise the bar for efficiency and accuracy across the fulfilment team. BASIC QUALIFICATIONS * 3–4 years of experience in logistics, supply chain, or operations. * Strong data analysis skills with the ability to generate clear, structured reports. * Excellent command of Excel — pivot tables, VLOOKUPs, etc. * Strong written and verbal communication skills. * Ability to thrive in a fast-paced environment while prioritising high-value shipments and tasks with precision. * Exceptional attention to detail, ensuring every item is handled with care and exacting standards. * High level of professionalism, discretion, and integrity when managing valuable assets. * Alignment with Nivoda's company values, culture, and commitment to excellence. PREFERRED QUALIFICATIONS * Experience in the diamond, gemstone, or jewellery industry. * Familiarity with customs regulations, export/import documentation, or duty compliance. * Experience writing SOPs or BRDs in a cross-functional environment. * Exposure to BI or reporting tools (ThoughtSpot, Trevor, or similar). * Prior experience managing carrier relationships (FedEx, Brinks, or similar). * Familiarity with AI tools (e.g. Claude) to support reporting, documentation, and process improvement workflows.