Sr. Enterprise Data & AI Architect

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is seeking a Sr. Director, GTM Systems, Process & Operations to lead our global GTM Systems function, reporting to the SVP of Revenue Strategy and Operations. This executive role governs and evolves our end-to-end GTM technology stack, data architecture, and revenue intelligence foundation — overseeing Quote-to-Cash, Core Sales Technology, and GTM Shared Services to maximize field performance and revenue velocity. As a key leader in Snowflake's AI-native RevOps evolution, you will inherit a highly capable team and push it further — ensuring Snowflake's own revenue operations are the best proof point for Snowflake's technology. Key Responsibilities * Platform Strategy & Architecture: Own the long-term roadmap for global GTM data and technology. Set architectural direction for the revenue intelligence platform — what gets built, governed, and retired. Maintain rigorous MDM, data hygiene, and release management in partnership with IT. * AI-Native Operations: Lead a team already at the forefront of AI adoption in GTM. Define how AI agents, automated workflows, and data pipelines replace manual data production — and shift the team's focus toward governance, architecture, and strategic advisory work. * Revenue Velocity: Standardize global sales workflows and streamline Quote-to-Cash to reduce cycle times and field friction. Ensure the GTM data layer is fast, reliable, and trusted enough for field leaders to act on without verification overhead. * Field Support: Provide strategic leadership for the Field Support organization, integrating specialized deal support with centralized operational execution to optimize field productivity and customer success. * Cross-Functional Leadership: Partner with IT, Sales, Product, Finance, Legal, and Partner Operations to scope and deliver complex GTM capabilities. Hold a platform position — setting the agenda for what the revenue data layer enables. * Team Leadership: Manage and grow a global team of Directors, Senior Managers, and specialists across QTC, Core Sales, and Shared Services. Drive the cultural and capability shifts required to lead — not follow — the pace of change. * Buy vs. Build Governance: Oversee procurement and integration of third-party technologies. Evaluate AI tooling critically, distinguishing genuine capability from hype. * Snowflake on Snowflake: Partner with Product and Data Engineering to embed Snowflake's AI and data capabilities directly into internal GTM workflows. This org is the reference architecture for enterprise revenue operations running on Snowflake. MINIMUM QUALIFICATIONS * 15+ years of professional experience, with 8+ years leading Sales Operations, GTM Systems, or Revenue Intelligence functions in a high-growth B2B SaaS or enterprise technology environment * Proven success managing global, multi-layered teams across system configuration, process design, and SLA-driven shared services operations * Deep expertise in the Salesforce ecosystem (SFDC, CPQ, CLM) and master data management platforms * Experience governing the integration between Salesforce and a cloud data warehouse (Snowflake, Databricks, or equivalent) as the analytical layer * Demonstrated ability to drive executive alignment through data, manage competing priorities, and communicate across technical and business audiences PREFERRED QUALIFICATIONS * Experience leading a GTM operations or revenue systems team through a transition from data delivery to AI-governed data architecture — not just introducing AI tools, but redesigning how the team's work is organized around them * Working knowledge of AI agent deployments in a revenue operations context, including LLM-based agent governance within CRM and data warehouse systems * Demonstrated ownership of metric definitions, data quality infrastructure, or a "single source of truth" initiative at a revenue data architecture level — serving multiple downstream consumers * Track record of leading organizational transformation through technology-driven change — sustaining momentum through ambiguity and retaining key talent during rapid evolution * Executive presence and credibility with peer VPs and SVPs — able to hold a platform position in cross-functional conversations without defaulting to compliance Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Sr. Technical Delivery Director role is part of the Snowflake Services Delivery Team. Our purpose is to accelerate customer adoption and drive customer business objectives. We do this through a portfolio of services, delivered by world class consultants that leverage our leading practices, methodologies and tools. The Services Sr Delivery Director leads our teams of Technical Consulting Managers and Solutions Architect teams that deliver on the Snowflake Service Delivery (SD) offerings to meet the customer business objectives/ goals. In this highly strategic and technical role, the Sr. Delivery Director will develop and maintain strategies and processes to deliver best-in-class consulting and implementation services to accelerate customer success on their Snowflake journey. RESPONSIBILITIES : Delivery Readiness * Hire, coach, and lead the Technical Delivery Team to meet customer goals while creating a culture of high performance, growth, and ownership * Maintain technical skills and knowledge of the team on latest features of Snowflake * Provide Technical guidance and oversight for Customer engagements as needed * Build and execute a strategic and actionable business plan that meets the Services Delivery regional objectives, including revenue and consumption targets * Create highly accurate financial forecasts as to revenue, utilization, backlog burndown, and hiring goals * Lead the Technical Delivery Team through large complex engagements, engaging at executive and sponsor levels both on the customer and partner sides, and acting as the escalation point of contact to facilitate collaboration, decision making, internal alignment, and customer buy-in on proposed solutions * Standardize delivery across team members and broader Services Delivery by reviewing proposals/estimates, conducting project reviews, and developing tools based on field input to maintain the highest levels of efficiency, quality, and process improvement * Drive high levels of customer satisfaction and delivery quality as measured through post engagement surveys Partnering with Sales & Others * Collaborate with Sales Account Teams, Services Delivery Sales Teams, Services Delivery Leadership, Resource Management Teams, and SI/ Partners to understand the customer and engagement needs, including business & technical challenges, key stakeholders, and delivering on the value of Snowflake * Work closely with Practice Directors and Resource Management to understand services sales pipeline and resource requirements to staff engagements * Work with Partner Account team to develop Partner strategies to scale services delivery and network with implementation partners to deliver with consistent quality * Partner with the Go to Market (GTM) team to identify opportunities for new service offerings aligned with customer needs and define the value position, scope of services, and collateral for new offerings to present to leadership * Support the GTM team by participating in key sales pursuits * Draft and review scope for custom Statements of Work and provide feedback to PS GTM team regarding gaps, issues, and risks * Drive the creation and standardization of repeatable Industry based solutions that can be used across similar customers within a Vertical. REQUIREMENTS : On Day One We Will Expect You To Have: * BA/BS in computer science, engineering, mathematics or related fields * Strong management consulting experience and skills * 15+ years of SD delivery experience, including expertise building and leading large teams (25+) and managing, leading, and/or delivering SD with accountability for financial targets (revenue, headcount, utilization, etc.) * Extensive knowledge of and experience with large-scale database technologies (e.g. Snowflake, Netezza, Exadata, Teradata, Greenplum, etc.) * Proven track record of building and leading highly technical teams * Ability to identity process improvement areas and prioritize areas of improvement and optimization * Experience identifying potential risks that could impact project timelines or deliverables * Executive stakeholder presence; internal and external * Experience managing cross-functional SD teams (e.g. consulting, implementation, trainers, project managers), and working with delivery partners on initiatives to improve quality, reliability, and repeatability of service * Ability to forecast and achieve or exceed delivery metrics (i.e., customer satisfaction, on-time delivery, utilization) * Ability to travel as needed KEY PERFORMANCE INDICATORS : * Hire to Headcount targets within given timeframes * Reduction of escalations and time to resolution * Snowflake consumption targets * Team utilization targets * Regional revenue targets * Engagement delivery quality * Effective management of Regional objectives Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com