Manager, Enterprise Restaurant Partnerships

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.  ABOUT THE ROLE: As Senior Data Engineer – Internal Platform, you will build and own the data infrastructure that powers Parloa's internal AI transformation. Today, business-critical data lives across dozens of disconnected tools with no unified way to access it — you'll change that by creating a single, self-serve access layer that gives AI agents and teams the business context they need to operate. Working closely with the AI Transformation Team and stakeholders across the non-engineering organization, you'll also define the KPIs and dashboards leadership uses to track AI adoption and impact. AREAS OF OWNERSHIP: * Data Platform Infrastructure: Own the Internal-facing Databricks workspace end-to-end: configuration, compute, access controls, and cost management. * Ingestion Pipelines: Build and maintain Airbyte pipelines that pull data from Salesforce, Gong, HRIS, finance systems, and other tools on automated schedules. * Data Modeling & Transformation: Implement the architecture that turns raw data into clean, trusted, analysis-ready datasets. * AI Data Enablement: Partner with the AI Transformation Team to ensure AI agents and LLM workflows get the right data in the right format. * AI Adoption Measurement: Define and build the KPIs and dashboards that track AI usage, proficiency, and business impact across the company. * Data Governance & Compliance: Own data classification, access policies, GDPR/DPA compliance, and pipeline monitoring. WHO YOU ARE: * Experience designing data layers that power AI/LLM-based applications and agentic workflows. * Proficiency in Python, SQL, ETL/ELT tools, and MLOps. * Knowledge of dimensional modeling and modern data warehouse technologies. * Ability to comprehend and execute on complex requirements and resolve performance issues. * Ability to articulate complex technical concepts to non-engineering audiences, making data architecture decisions and trade-offs understandable for leadership and cross-functional stakeholders. * Passion for staying updated and driving innovation in data engineering. * Ability to define and instrument Al adoption KPls: usage tracking, proficiency distribution, and business impact metrics. * Understanding of how Al tools consume data – context windows, retrieval patterns, embedding pipelines – and how to optimise data access for. OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

About the Role:  We are seeking a Revenue Operations Systems Analyst to join our Revenue Operations team to support our global sales organization through reliable systems, high-quality data, and efficient processes. In this role, you will administer and support our revenue technology stack, with Salesforce as the primary platform, while partnering with sales teams across our global offices to resolve system issues, improve processes, and ensure our tools enable teams to work effectively.  You will play a key role in maintaining the health of our revenue systems, ensuring data integrity, and delivering responsive operational support that allows our sales teams to focus on selling. As part of the Revenue Operations team, you will also contribute to ongoing enhancements across our technology stack to improve scalability and the overall user experience.  Key Responsibilities:  * Process Optimization: With feedback from the sales team and your own observation of trends, you will identify potential process improvements in our tech stack and processes to ensure our workflows are efficient and optimized for the rep experience  * Data Integrity: You will help drive strong Salesforce data accuracy and pipeline integrity by creating and monitoring hygiene reports   * Reporting & Analytics: You will assist in the development and maintenance of the rep reporting stack - ensuring sales has access to all the data needed to manage their territory, pipeline and performance  * Salesforce Administration: You will take on ad-hoc projects to learn Salesforce administration and grow into a key administrator of the platform  Requirements:  * Bachelor's degree in Business or other relevant field of study  * 3-5 years' experience with Salesforce with proven experience building and maintaining Salesforce dashboards and reports that support sales performance analysis and decision-making  * Experience providing Salesforce support to sales teams, including training and troubleshooting  * A proactive, service-oriented attitude, with a focus on making Salesforce and the rest of our tech stack an effective tool for sales reps  * Strong verbal and written English communication skills  * Willingness to work on-site in 4 days a week in Berlin, Germany What You’ll Gain:  * The opportunity to directly influence the effectiveness of a global sales organization by improving the systems, processes, and data that support revenue growth.   * Hands-on ownership of a modern revenue technology stack, with opportunities to expand your expertise across Salesforce and other go-to-market technologies.   * Exposure to a broad range of Revenue Operations initiatives, including systems administration, process improvement, reporting, automation, and cross-functional projects.   * A collaborative, supportive team that values continuous improvement, innovation, and professional growth.  Why is think-cell the right place for you?      At think-cell, we’re not just building innovative software – we’re empowering over 1.3 million business users across 35,000 companies, including the world’s top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over 210 people, united by a shared commitment to excellence and innovation.      Our proprietary technology sets the standard in business document creation, and we're in a dynamic, growing market with enormous potential. As we continue to lead the way in our industry, we’re looking for talented individuals who can help us shape the future of business productivity.      Our Values      At think-cell, our values are at the heart of everything we do. They guide how we work, collaborate, and create value for our customers. As part of our team, you will embody and help shape the following principles that define us:      * Forward Thinking: We are adaptable innovators – we embrace change, value progress, and challenge the status quo to find the best solutions.      * Ownership: We take pride in our work – we own our mistakes, learn from them, and go the extra mile to deliver exceptional results.      * Customer First: We are committed to our customers – we understand, prioritize, and deliver lasting value through meaningful solutions.      * Unified Team: We cultivate collaboration and value every voice – we prioritize integrity and respect, ensuring everyone feels heard, supported, and aligned in our shared mission.      * Strive for Excellence: We are driven by excellence – we set ambitious goals, pursue quality relentlessly, and foster growth through exceptional talent.      Join Our Journey       We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 220 people, committed to innovation and excellence.  think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!  #RevOps #RevenueOperations