Senior Data Engineer - Internal Platform

TOGETHER, WE SHAPE THE FUTURE OF HEALTHCARE We are looking for you as a Senior Operational Excellence Specialist to support our Operational Excellence team in Berlin.   As Senior Operational Excellence Specialist, you take on a central role in the further development, scaling, and continuous optimization of our operational processes in Customer Operations at Doctolib Germany. With a clear focus on Customer Care, you identify and implement both tactical and strategic improvements together with Customer Care, always with the goal of sustainably increasing our service quality and customer satisfaction. You work closely with management as well as relevant interfaces, use data-driven analyses and KPIs as the basis for well-founded decisions, and ensure transparent, impactful reporting. YOUR RESPONSIBILITIES * Performance monitoring and management: You develop tactical and strategic KPIs and set up automated dashboards to measure and manage Customer Operations performance * Process improvement: You analyze existing processes, uncover weaknesses and inefficiencies, and implement sustainable process improvements, including tooling and automation * AI-driven process design: You rethink Customer Operations workflows and design them with AI. You identify tasks with high automation potential, conceive the interplay between humans and AI agents as one system, and step by step elevate processes to a higher level of automation and quality * Budget planning: You create budget, cost, and capacity planning for Customer Care, manage it based on data, and specifically identify efficiency potential to ensure consistently high service quality with optimal use of resources * Data-driven decision-making: You ensure that operational decisions are made on the basis of sound analyses and clearly defined KPIs. You foster a culture of Operational Excellence across the entire team while always keeping the customer experience in focus * Collaboration & communication: You work closely with all relevant stakeholders and departments to think through and implement process improvements end to end. You present findings and recommendations clearly and appropriately tailored to stakeholders and management, always with an eye on adding value for the Customer Care area YOUR PROFILE Are you convinced that you bring exactly what this position needs? Then we encourage you to apply. Even if you don't meet every single requirement, you might still be exactly the right future Doctoliber for this or other positions!   To become part of our team, you bring the following: * 5+ years of experience in strategy consulting, business performance management, Operational Excellence roles (Sales, Account Management, Operations, Logistics), or similar roles * A proven track record of using data analysis to support business decisions and improve performance, ideally with a strong connection to Customer Care or Customer Operations * Experience leading cross-functional project teams and managing and organizing multiple parallel projects and initiatives * Strong analytical skills and the ability to synthesize complex data into clear, actionable insights * You handle AI tools and agents with confidence, you equip agents with the right context, manage their use responsibly, and assess the quality of their output with sound judgment; ideally, you already have some experience redesigning processes with AI * Excellent communication and presentation skills, with the ability to influence and engage stakeholders at all levels We would also be particularly interested in: * Knowledge of statistics as well as data analysis tools, methods, and software (e.g., MetaBase, Google Sheets); SQL is a plus * Experience with CRM and/or Customer Success tools such as Salesforce; a Lean Six Sigma certificate is a plus * Business-fluent English (minimum C1) as well as solid German skills (minimum B1) required WHAT WE OFFER YOU * A Deutschlandticket sponsored by Doctolib if you work from the office or in a hybrid model * 28 days of vacation + 1 additional day for each full calendar year of employment (up to a maximum of 30 days) * The option to work from abroad for 10 days per year * Supplementary company health insurance with individual additional benefits (including teeth cleaning and more) * A company pension scheme (bAV) with a 40% employer contribution (15% during the probationary period) * Participation in Doctolib's long-term employee share program, DoctoGrowth * The Doctolib Parent Care Program, which includes extra parental leave (1 month) and more * Free mental health and coaching sessions through an external partner * In addition to healthy snacks and a regular breakfast buffet, we offer meal vouchers * A subsidized sports program with our partner Urban Sports Club * For caregivers and employees with disabilities, an offer including more flexible working hours, additional medical leave, and psychological support THE INTERVIEW PROCESS * Interview with your TA Partner * Introductory meeting with our Head of Operational Excellence * Peer interview * Case study with the Director of Operations * Final interview * At least two reference checks by phone JOB DETAILS * Permanent contract * Full-time * Berlin * Hybrid working model (3 days in the office per week) * Starting immediately We pursue the vision of improving everyone's health. This is also reflected in our recruiting. We evaluate applications solely on the basis of qualifications and motivation. We do not tolerate discrimination. The more diverse our team and ideas are, the more our product will be able to improve the health of our users. That's why we invite you to apply, regardless of gender, religion, age, sexual orientation, ethnicity, or disability. To ensure equal opportunity, you can omit information such as photos, age, etc. from your application. Please let us know what accommodations we can make to support you in the best possible way. We look forward to digitalizing healthcare together with you! All information provided will be processed by Doctolib for application management purposes. For details on data processing, please click here. If you have any questions or wish to exercise your rights, please contact hr.dataprivacy(at)doctolib.com. #LI-MZ1

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market. Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns. Team The AFC Operations team is primarily responsible for transaction monitoring and the KYC process, including PEP and sanctions screening. The team ensures that all customer activities comply with applicable AML and regulatory requirements, identifying and escalating suspicious activities where necessary. Working in close collaboration with the Money Laundering Reporting Officer (MLRO), the team plays a key role in safeguarding the organization against financial crime risks. In addition, AFC Operations continuously reviews and improves internal processes to enhance efficiency, data quality and regulatory compliance standards. Your Responsibilities * Alert Management & Investigation: Review complex transaction monitoring alerts and conduct investigations into suspicious activities. You are responsible for the decision-making regarding Suspicious Activity Reports (SARs/Verdachtsmeldungen) and ensure that all filings and documentation meet regulatory requirements. * TM Framework & Detection Logic: You drive the conceptual development and optimisation of the bank's monitoring infrastructure. This involves refining detection scenarios, tuning threshold settings to minimise false positives, and ensuring that our monitoring rules keep pace with evolving criminal typologies. * Operational Monitoring Controls: You execute and oversee comprehensive monitoring activities and internal controls. Your focus is to ensure that the operational output of the TM unit consistently meets the highest quality and regulatory standards. * System Architecture & AFC Project Management: Drive the AFC-side of system deployments and feature updates. You are responsible for the seamless operational transition of new business activities into our monitoring ecosystem, ensuring that scalability and regulatory integrity go hand in hand. * Technical Outsourcing & Audit Management: Oversee AFC-related tool environments and service providers to ensure operational integrity. You act as a key subject matter expert during internal and external audits, facilitating a smooth examination process through diligent preparation and expertise   Your Profile * Academic Background: University degree in Law, Economics, Business Administration, or a related field. * Professional Experience: Extensive experience in Anti-Financial Crime (AFC) within the financial services industry. * Regulatory Expertise: In-depth knowledge of national and international regulatory frameworks (e.g., German GwG, KWG, and EU AML Directives). * Process Excellence: Proven experience in designing, documenting, and optimising AFC processes and frameworks. * Language Skills: Professional proficiency in English and excellent German skills are mandatory * Certifications: Relevant industry certifications, such as CAMS (Certified Anti-Money Laundering Specialist), are considered a plus. Raisin Applicant Privacy Policy We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.