Customer Care Agent Deutschland (m/w/d)

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market. Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns. Team: The Customer Engagement Team at Raisin is a dynamic cross-functional unit shaping the design and experience of our core customer touchpoints across markets. As a key contributor in this team, you'll take ownership of foundational domains such as our Customer Portal Dashboard on both web and mobile, ensuring consistent, engaging, and scalable user experiences. You'll also help drive the evolution of our Email Service and champion the delivery of high-impact Transactional Emails that keep our users informed and engaged throughout their journey. Beyond technical excellence, you'll play a central role in people development — mentoring peers, fostering a collaborative engineering culture, and supporting individual growth. We value team health as much as platform quality, and your leadership will be instrumental in both. If you're passionate about building seamless cross-platform experiences and empowering those around you, the Customer Engagement Team at Raisin offers the ideal space for impactful leadership. Your Responsibilities * You are responsible for the full E2E delivery cycle: from requirements analysis, effort estimation, through design, implementation, QA, and delivery. * You nurture an inspiring environment with open communication and a culture of trust. * You proactively resolve impediments and mitigate risks for your team. * In case you need to escalate delivery and team risks, you do this in a timely fashion, with a well-articulated solution/mitigation plan. * You collaborate closely with your team’s Product Manager and Tech Lead. * You facilitate the team’s work on strategy and planning for the delivery. * Together with the Product Manager, you drive the OKR process for your team: communication of objectives, KR definition, team commitment, and pairing OKRs with individual target agreements for your engineers. * You recruit, hire, and onboard engineers into the team. * You develop both your engineers’ soft- and technical skill-sets according to the company’s goals and needs. * You craft agreements and individual development plans with every team member, aligned to the team's goals. * You uncover training opportunities as well as provide coaching for your team. * You recognize high performance and reward accomplishments. * You establish and keep strong performance standards for your direct reports Your Profile * You have a university degree in Computer Science, Engineering, Information Systems or related fields or equivalent practical experience. * You bring at least 1 year of leadership/people management experience. * You have strong hands-on experience (min. 5 years) as Frontend Engineer. Familiarity with Python, React Native, or PHP is considered a strong plus.  * You have a proven track record of using AI tools to increase productivity, with hands-on proficiency in AI coding agents like Cursor to streamline development and code generation. * You have proven experience working with UX/UI principles, collaborating closely with designers, and translating user-centered designs into high-quality web/mobile implementations. * You know how to manage software projects to a successful delivery in collaborative fashion. * You have up-to-date, in-depth knowledge of the software development lifecycle in a frontend-technology landscape. * You are comfortable with open code and architecture discussions. * Fluency in English; German-language skills are a plus but not mandatory. Join our mission, join our team – and grow with us! At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities. As part of our team, you will benefit from: * Employee Development Budget of €2,000 and four full training days per year. * Flexible working hours, home office and 30 vacation days. * A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%. * Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.  * Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month. * Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs. * Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office. * You are moving from another country or city to join us? We may support your relocation. Raisin Applicant Privacy Policy We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay. The role This is a full-cycle sales role with real ownership. You'll find, develop, and close strategic and mid-market accounts across DACH, from first conversation to signed contract. You'll sell into hotel groups, serviced apartment operators, and forward-thinking hospitality businesses that are ready to leave their old PMS behind. You'll work closely with our partner ecosystem to co-sell and accelerate deals, and you'll be a genuine voice for Apaleo in the market — building relationships that go beyond the transaction. What you'll be doing * Running the full sales cycle, prospecting, discovery, demo, negotiation, close * Owning and developing 30–40% of your own pipeline through outbound and network-driven activity * Selling to C-suite and operational decision-makers, helping them understand what a best-of-breed approach actually means in practice * Navigating complex buying processes that span HQ, Operations, IT, and Finance * Co-selling with Apaleo's ecosystem of app and implementation partners to accelerate deals and add customer value * Using tools like HubSpot, LinkedIn Sales Navigator, Modjo.ai, and Zoom to work smart and move fast What you bring * Proven B2B SaaS sales experience, you know how to run a deal and close it * Experience selling complex solutions to non-technical buyers, ideally in hospitality, travel, or an adjacent industry * Genuine curiosity about hospitality, you want to understand how the industry works, not just sell into it * The ability to navigate long, multi-stakeholder sales cycles without losing momentum * Fluency in German and English, this is non-negotiable for the DACH market, additional language a plus. * A self-starter mindset, you thrive with ownership and don't need hand-holding Culture & Growth * A Diverse & International Team - Work alongside passionate professionals from over 20 nationalities, bringing unique perspectives and experiences to shape the future of hospitality tech. * Growth & Development - As we scale, so do your opportunities. You'll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you can grow your skills, advance your career, and make a real impact. * Autonomy & Ownership - Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration. * Shape the Future of Hospitality Tech - Be part of a fast-growing scale-up transforming an entire industry. From day one, your work drives real impact — and you'll have the freedom to bring your ideas to life. * Competitive & Fair Compensation - Great work deserves great pay. Our salaries are benchmarked to ensure fairness across all roles and teams, and we recognise and reward performance. Perks & Lifestyle * Flexible & Remote Work - We focus on results, not clocking hours. Work from home, the office, or a hybrid setup — with the flexibility to adapt your schedule as long as it works for your role and team. * Free Public Transport - Travel across Germany with ease using our fully covered Deutschland Ticket. * Team Connection - Strong connections fuel great collaboration. We come together through team dinners, company meetups, Oktoberfest, Christmas parties, and offsite events. * 30 Days of Vacation - Fully disconnect, recharge, and come back inspired. * Personal Development Budget - Up to €1,000 per year to spend however you choose — books, courses, conferences. Your call. * Health & Wellbeing - Access hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership. CULTURE & GROWTH * A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech. * Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact. * Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration. * Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life. * Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution. PERKS & LIFESTYLE * Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business. * Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket. * Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events. * Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired. * Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership. How you make an impact joining Apaleo: Joining Apaleo means more than just taking on a role it’s about driving real change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide decisions, and help redefine the future of hospitality tech. At Apaleo, your voice matters, your ideas are valued, and your impact is tangible. Be part of a team where your work fuels progress, collaboration sparks innovation, and growth is a shared journey. We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.