
Smartsheet · Bangalore
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting ...
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most
ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual
tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and
big thinking. That is magic at work, and it’s what we show up for every day.
Automation is the key to creating highly reliable and secure large-scale software systems. Are you someone who engineers solutions
to problems rather than simply fixing the same thing over and over again? Can you protect Smartsheet against attackers?
We are looking for a Senior DevSecOps Engineer to join our global Security Operations team. In this critical role, you will be a
leader in maturing our security and reliability posture by treating both as software engineering challenges. You will engineer and
operate a highly reliable, scalable, and defensible production environment, directly impacting our ability to deliver a
world-class service to our customers 24/7. This is a unique opportunity to blend deep expertise in Site Reliability Engineering
(SRE) and modern Security Operations, working at the intersection of infrastructure, automation, and security to build a platform
that is resilient and secure by design.
infrastructure in our multi-cloud environment (primarily AWS) using Infrastructure as Code (IaC) principles with tools like
Terraform, Kubernetes, and Helm.
You will build the tools and workflows that allow us to respond to threats at machine speed.
(SAST, DAST, SCA) to provide developers with fast, actionable feedback.
practices for container security from the registry to runtime, including knowledge of hardening requirements such as CIS
Benchmarks or DISA STIG.
blameless post-mortems to engineer preventative solutions.
FedRAMP, SOC 2, and ISO 27001.
culture of operational excellence and security ownership across the organization.
Engineering, DevOps, or Security Engineering.
security services.
automation and custom tooling.
environments.
Nice to Have
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom
to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know
that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites
you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is
our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK,
Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without
regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled
status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
#LI-Remote
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a highly technical Sr. Manager to lead our India-based Service Desk and IT Automation operations. This is a hands-on, working manager role — you will be personally executing technical work (scripting, automation builds, escalated ticket resolution) and leading a team, not just overseeing one. If you're looking for a purely strategic or delegation-only leadership role, this isn't it. You will manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering — driving the technical maturity of our global support infrastructure through automation, scripting, deep systems integration, and increasingly, AI-augmented workflows (e.g. intelligent ticket triage, SOC alert summarisation, AI-assisted knowledge base drafting). This role reports directly to the Director of End User Systems, with close, cooperative partnership with US-based Desktop Support managers. YOU WILL IT Automation & Architecture * Support the IT automation function, driving initiatives that reduce repetitive work and scale operations efficiently * Identify repetitive Tier 1 tasks and drive end-to-end automation from identification through build, testing, and measurement * Evaluate and build AI-augmented automation where it reduces toil — e.g. intelligent ticket triage, SOC alert summarisation, AI-assisted knowledge base drafting * Mentor team on automation best practices and review technical designs before deployment Team Leadership & Execution * Manage India-based Service Desk team with daily coordination with US managers * Ensure clear direction, track progress, remove blockers, and escalate capacity constraints to the Director * Monitor team performance against SLAs, quality standards, and service desk metrics * Lead new employee onboarding sessions Hands-On Technical Contribution * Resolve tickets across hardware, software, network, and user access; handle overflow and critical issues * Perform desktop administration: software deployment, system configuration, user provisioning, and hardware lifecycle management * Create and maintain knowledge base articles and process documentation Security & People Development * Oversee Tier 1 SOC operations: triage, alert response, and adherence to incident response playbooks * Coach, mentor, and support career growth for India-based engineers; hire and develop top technical talent YOU HAVE Experience * 8+ years in IT engineering or Service Desk operations, including hands-on automation engineering (scripting, API integrations, or workflow orchestration) * 4+ years managing or leading technical support teams in matrixed or distributed organizations * Proven track record delivering cross-functional projects with technical ambiguity Technical Skills * Deep proficiency in PowerShell or Python; experience building scalable IT automation workflows * Strong hands-on experience with Freshservice (or similar ITSM), including workflow orchestration and API integrations * Experience integrating AI/LLM capabilities into IT workflows via API, SDK, or prompt engineering — not limited to using vendor AI toggles (e.g. Freshservice Freddy) out of the box * Experience with Active Directory, M365, Jamf, and endpoint management via Intune and/or Jamf * Working knowledge of EDR platforms, firewalls, and incident response; familiarity with ITIL or equivalent frameworks Work Style * Excellent English communication skills; self-motivated with strong follow-through * Comfortable balancing hands-on technical work with management in a US-directed, India-based structure * Flexible to accommodate daily cross-timezone coordination (India ↔ US) * Degree in Computer Science, Engineering, or equivalent practical experience Note: This role requires daily coordination with US-based teams and flexibility in working hours to accommodate cross-timezone collaboration. Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Staff Software Development Engineer to join our team. This is a Hybrid (Bangalore, India) role, reporting to the Sr Manager of Engineering, Cyber Security and Data Protection in the Cyber Security and Data Protection Engineering department. You will build quality into products that secure mobile devices, applications, and data for millions of users who rely on our service for comprehensive protection and data security. Our team develops innovative solutions across web filtering, policy enforcement, next-gen firewalls, and CASB, utilizing real-time analytics to provide unmatched visibility through a state-of-the-art NOC. What you’ll do (Role Expectations) * Validate complex features by designing, implementing, and executing comprehensive automated test cases * Develop and maintain scalable automation frameworks and internal tools to streamline the entire software testing lifecycle * Lead scalability, stress, and performance testing initiatives to identify bottlenecks and propose architectural solutions * Collaborate with cross-functional teams and interact with customers to simulate real-world scenarios for product validation * Evaluate and implement cloud security measures while identifying continuous improvement areas across the development process Who You Are (Success Profile) * You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain * 5+ years of experience as a Software Development Engineer in Test (SDET) with strong object-oriented design and coding skills * Proficiency in Python programming and a strong grasp of operating systems, TCP/IP, and Linux * Experience debugging HTTP/HTTPS requests using tools like Fiddler or Wireshark and working with network security protocols * Practical experience validating RESTful APIs and performing performance testing within AWS or Azure environments What Will Make You Stand Out (Preferred Qualifications) * Experience developing or implementing AI-driven test automation frameworks, leveraging machine learning for intelligent log analysis, or utilizing AI tools to optimize test case generation and predictive defect detection * Experience validating Data Leak Prevention (DLP), Advanced Threat Protection, or Malware Detection technologies * Hands-on experience with CASB cloud applications, performance benchmarking of Windows or MacOS end machine applications, and mobile test automation for iOS and Android platforms #LI-Hybrid #LI-PM5 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Description Summary This role supports and works collaboratively with business analysts, team leads and development team. A contributor in developing scalable and resilient hybrid and Cloud-based data solutions supporting critical financial market clearing and risk activities; collaborate with other developers, architects and product owners to support enterprise transformation into a data-driven organization. The Specialist, Application Developer will be a team player and work well with business, technical and non-technical professionals in a project environment. Responsibilities Support the application development of big data application for business requirements in agreed architecture framework and Agile environment • Thoroughly analyzes requirements, develops, tests, and documents software quality to ensure proper implementation • Follows agreed upon SDLC procedures to ensure that all information system products and services meet: both explicit and implicit quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is properly represented • • Performs application and project risk analysis and recommends quality improvements • Assists Production Support by providing advice on system functionality and fixes as required Communicates in a clear and concise manner all time delays or defects in the software immediately to appropriate team members and management • • Experience with resolving security vulnerabilities Supervisory Responsibilities • None Qualifications & Experience • [Required] 5+ year of experience in building high speed, data-centric solutions • [Required] Java 5+ years experience [Required] Experience with high speed distributed computing frameworks like FLINK, Apache Spark, Kafka Streams, etc • [Required] Experience with distributed message brokers Kafka, RabbitMQ, ActiveMQ, Amazon Kinesis, etc. Kafka • [Required] Experience with cloud technologies and migrations. Experience preferred with AWS foundational services like VPCs, Security groups, EC2, RDS, S3 ACLs, KMS, AWS CLI and IAM etc • [Required] Experience developing and delivering technical solutions using public cloud service providers like Amazon, Google • [Required] Experience writing unit and integration tests with testing frameworks like Junit, Citrus • [Required] Experience working with various types of databases like Relational, NoSQL, Object-based, Graph • • [Required] Experience following Git workflows [Required] Working knowledge of DevOps tools. Eg Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc • [Required] Familiarity with monitoring related tools and frameworks like Splunk, ElasticSearch, Prometheus, AppDynamics • Job Description Job Profile: Associate Principal, Software Engineering: Java 06:08 PM 02/25/2026 Page 2 of 2 Technical Skills & Background • [Required] Java-based software development experience [Required] Fluent in object-oriented design, industry best practices, software patterns, and architecture principles • [Required] Strong testing experience which includes developing test plans, automated test cases, and working with test frameworks • • [Required] Deep understanding of performance issues and multi-threaded development [Required] Experience working with two or more of the following: web/mobile application development, Unix/Linux environments, event-driven systems, transaction processing systems, distributed and parallel systems, large software system development, security software development, public-cloud platforms • [Required] Hands-on experience with Java version 8 onwards, Spring, SpringBoot, Microservices, REST API • Should be able to provide testing and production support and take ownership • Should be good at troubleshooting and bug fixes in production environment Certifications • [Preferred] OCP Java SE 8 Programmer Certification • [Preferred] AWS Certified Solutions Architect – Associate Level Education & Training • [Required] BS degree in Computer Science, similar technical field required