Sr. Manager, IT Service Desk & Automation (Hybrid, Bangalore)

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role  We are looking for a Sr. Manager, Business Applications Support to join our team. This is a hybrid capacity based in Bangalore role, reporting to the Director, Business Applications Support in the IT Digital Employee Experience department. This is a strategic leadership position at the intersection of technology, business operations, and transformation, where you will lead a high-performing team of 10 professionals supporting Zscaler's Revenue and GTM technology stack. You will be at the forefront of Zscaler's agentic AI transformation journey across Salesforce and connected platforms, while playing a pivotal role in our Salesforce CPQ / Revenue Cloud. What you’ll do (Role Expectations) * Lead the agentic automation roadmap for Sales, Channel, and Revenue Operations workflows in Salesforce, replacing manual, ticket-driven operations with intelligent, automated solutions * Lead the evaluation, execution, and potential migration from Salesforce CPQ to Revenue Cloud by partnering with Sales Operations, Finance, and IT Architecture teams * Coordinate cross-functional teams (Deal Desk, BSA, Dev) to oversee complex programs, platform transformations, acquisition integrations, and continuous CPQ process improvements * Manage, mentor, and develop a team of 10 Business Applications Support professionals, fostering a culture of ownership, accountability, and clear career growth pathways * Act as a key partner to Sales, Channel, and Revenue Operations leadership to align IT capabilities with business priorities through structured governance and executive reviews Who You Are (Success Profile) * You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain * 10–14 years of experience in Business Applications, CRM Operations, or IT Business Systems, including 5+ years of directly managing teams in technology or operations environments * Deep hands-on experience with Salesforce (Sales Cloud) alongside strong experience in Salesforce CPQ and/or Revenue Cloud migration and implementation * Solid technical experience working with Validation Rules, Workflows, Lightning Flows, Process Builders, Object Management, Security Models, FLS, Reports, and Dashboards * Demonstrated experience driving self-service, automation, or agentic AI initiatives, paired with a proven track record of owning complex, cross-functional programs end-to-end What Will Make You Stand Out (Preferred Qualifications) * Deep expertise architecting and implementing agentic AI workflows and conversational AI strategies utilizing advanced enterprise tools like Salesforce Agentforce and Einstein to eliminate operational friction * Experience handling Contract Lifecycle Management (CLM) or advanced Revenue Cloud features such as usage-based billing and dynamic revenue orchestration * Prior experience supporting GTM or Revenue Operations inside a high-growth SaaS or technology company, complemented by active Salesforce certifications #LI-Hybrid #LI-NT1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers. With over $3B in annual retail sales, fairlife’s portfolio of delicious, lactose-free, real dairy products includes: fairlife® ultra-filtered milk; Core Power® High Protein Shakes, a sports nutrition drink to support post-workout recovery; fairlife® nutrition plan™, a nutrition shake to support the journey to better health. A wholly owned subsidiary of The Coca-Cola company, fairlife, LLC has been recognized by both Fast Company and Nielsen for its industry leading innovation. To learn more about fairlife and its complete line of products, please visit fairlife.com [http://www.fairlife.com]. job purpose: The Sr. Infrastructure Engineer will focus on Microsoft & Endpoint and will own the development, governance, standardization, and administration of fairlife's endpoint devices, Microsoft’s endpoint focused solutions, and all software/services focused on endpoint administration. Reporting directly to the Director of IT, this role centralizes foundational Microsoft technologies (Intune, Active Directory/Entra ID, Teams, Exchange Online, etc.) to ensure consistent, secure, and efficient device management and user productivity across all sites. This position supports fairlife's growth by enabling rapid onboarding, focused support/admin roles and reducing risks. This is a high-impact role in a dynamic environment—perfect for someone passionate about Microsoft and their cloud technologies, automation, and building reliable systems in a fast-paced environment.   responsibilities:  · Design, maintain, and automate workstation/laptop builds and imaging using modern tools (Microsoft Intune, Windows Autopilot, MDT, SCCM). · Manage device enrollment, configuration profiles, compliance policies, app deployment/protection, and patching across Windows, iOS, Android, and Mac devices. · Oversee endpoint security baselines, conditional access, and integration with Microsoft Defender for Endpoint. Design and oversee core M365 tenant configurations: licensing, security/compliance policies, and identity management (Entra ID/Azure AD integration). · Design and oversee Microsoft Teams: policies, channels, guest access, meetings/calling, and app integrations. · Design and oversee Exchange Online: mailbox management, distribution groups, email flow rules, anti-spam/quarantine, and transport rules. · Own core AD/Entra ID governance: user provisioning/deprovisioning automation, group policies, delegated rights models, and synchronization. · Implement and maintain least-privilege access (RBAC) for support teams and end-users. · Develop and maintain PowerShell scripts, Microsoft Graph API workflows, and automation for provisioning, reporting, and remediation for endpoints. · Monitor endpoint health, performance, and compliance; troubleshoot issues and drive proactive improvements. · Partner with the larger Infrastructure Team to provide escalation support, delegated access (e.g., Intune Help Desk roles), and self-service tools. · Partner with Network team on endpoint-network integration (e.g., Wi-Fi profiles, VPN configs). · Document processes, create runbooks, and train teams on new standards. · Ensure endpoint and collaboration configs meet security best practices and regulatory needs (e.g., food safety compliance, data protection). · Participate in audits, vulnerability remediation, and incident response for managed devices/tenants.   skills/qualifications required:  · Bachelor's degree in Computer Science, Information Technology or related field, or equivalent experience. · 4+ years of hands-on experience administering Microsoft 365, Intune, Entra ID/Azure AD, Teams, SCCM, and Exchange Online in an enterprise environment. · Experience with endpoint management in multi-site or manufacturing settings preferred. · Deep expertise in Microsoft Intune and SCCM (device management, compliance, Autopilot). · Strong knowledge of M365 admin center, PowerShell, Microsoft Graph API, and RBAC/conditional access. · Proficiency in Active Directory/Entra ID, Exchange Online, Teams administration. · Familiarity with endpoint security tools (Defender, BitLocker, etc.). · Experience with automation/scripting and modern deployment strategies.   how fairlife nourishes you: At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work. · Comprehensive medical, dental, and vision coverage, effective day one! · Supplemental health plans (hospital indemnity, accident, and critical illness insurance) · Paid Time Off to recharge and support work-life balance · Paid parental leave & adoption assistance (up to $10,000) · Parental support & family care benefits, including childcare resources and lactation support · 401(k) to support retirement planning with up to 9% in employer match · Wellness reimbursement (up to $500 for qualified wellbeing expenses) · Employee Assistance Program (EAP) for emotional wellbeing and work-life support · Company-paid life insurance and short-term disability · Employer HSA funding (for HDHP participants) · Tuition reimbursement (up to $10,000) and student loan repayment ($200/month) · Learning & development programs to unlock your full potential · Rewards & recognition, matching gifts, free product, and Business Resource Groups fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day.   position location: Chicago, IL reports to: Director, Infrastructure & Services travel requirements: 25% salary range: $115,000 - $135,000 exempt/nonexempt: Exempt #LI-BB1 *Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Base pay range: $115,000—$135,000 USD fairlife, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All qualified applicants and employees will be given equal opportunity. Selection decisions are based on job-related factors. In addition to its nondiscrimination commitment, the Company will also provide reasonable accommodation of qualified individuals with known disabilities unless doing so would impose an undue hardship on the Company. If you have a disability and would like to request accommodation in order to apply for a position with us, please email careers@fairlife.com [careers@fairlife.com]. For Recruitment Agencies At fairlife, we manage the majority of our hiring internally through our dedicated Talent Acquisition team, which is actively engaged in direct candidate sourcing. Most of our roles are filled through applications submitted via our careers site or through direct outreach by our team. As our recruitment is primarily handled in-house, we work only occasionally with external agencies, and only those on our existing, pre-approved vendor list. At this time, we are not reviewing or expanding that list. Unsolicited resumes or submissions from external agencies not authorized by our Talent Acquisition team will be considered direct candidate applications. As such, fairlife will not assume responsibility for any placement fees associated with these submissions.