Workspace

The Role… This is an exciting time to be joining our Soho Support customer service team. We are a global function, supporting members with all their needs, from application enquiries, restaurant reservations, bedroom bookings and Soho Home retail enquiries. Soho Support Coordinator Member Services serves as the first point of contact to members looking to visit our Houses in UK cities. The role is fast-paced and diverse, tasks can range from booking restaurant reservations to providing membership invoices, discussing private hire opportunities in our houses, and going the extra mile arranging special occasions. Key responsibilities… * Act as a warm, professional, and knowledgeable first point of contact for Soho House members, delivering exceptional service via telephone and email. * Respond to all member queries in a timely and efficient manner, consistently meeting or exceeding departmental SLAs and personal performance KPIs. * Deliver a proactive, solutions-focused service to a diverse global membership, anticipating needs and enhancing the overall member experience. * Manage a variety of requests including membership administration, club and restaurant enquiries, and general support across our Houses in UK cities. * Take ownership of member queries from initial contact through to resolution, ensuring a seamless and personalised experience. * Collaborate effectively with internal teams and support departments to resolve issues and continuously improve service delivery. * Identify opportunities to improve processes and member experience through initiative and feedback.  What We’re Looking For… * A genuine passion for luxury hospitality and delivering elevated, personalised customer experiences. * Self-motivated and solution driven, with the ability to absorb training materials quickly and demonstrate initiative  * A natural communicator with a polished and professional telephone manner, alongside excellent written communication skills. * Highly organised with exceptional attention to detail and the ability to multitask in a fast-paced environment. * Proactive and resourceful, with a strong sense of ownership and the confidence to take initiative in problem-solving. * Results-driven, with a clear understanding of working towards and achieving individual and team KPIs. * Adaptable, resilient, and motivated, with a strong desire to learn, grow, and progress within the business. * Discreet and trustworthy, with a clear understanding of the importance of handling confidential member information. Your experience… Required * Experience working within a luxury hospitality, premium service, or high-end customer-focused environment. * Proven ability to meet or exceed personal and departmental KPIs and SLAs. * Experience using Salesforce or a similar CRM system. * Strong experience working in a fast-paced, target-driven team environment. * Excellent verbal and written communication skills in fluent English. * Solid understanding of GDPR and the importance of data protection. Preferred * Experience with OpenTable or similar reservation systems. * Experience working within a membership-based or loyalty-driven environment. * Previous experience supporting international customers or working across multiple regions. * Experience working in a remote or hybrid environment. Additional information… * This is an entry-level position with a hybrid working pattern. Employees must be able to attend shifts at our Support Office 1-2 days a week. * While a dedicated home office is not required, you must have access to a quiet, private workspace free from distractions during working hours. * A strong and reliable internet connection is essential to perform effectively in this role. * This role requires working 40 hours per week across a 7-day operation, with varied shifts scheduled as 8:00 am–5:00 pm, 9:30am-6:30pm, or 11:00 am–8:00 pm. * All necessary equipment, including a laptop and headset, will be provided by Soho House. Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Soho Friends Membership - House Membership After 1 Years Service. * 50% off Food & Drink, 7 days a week * Weekly Pay * Life Assurance * Birthday Day Off * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy * Season Ticket Loan * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Systems Administrator - Platform Migration & Merge Specialist Location: Basingstoke (hybrid) Job Type: Fixed Term Contract (Until 31st March 2027) Salary: £50k - 80k (Pro Rated for period of hire June26-Mar27) Reporting To: The IT Director Key Responsibilities: Google Workspace to M365 and M365 to M365 Migrations Role Overview Reporting to the IT Director, this role provides the technical leadership and hands-on delivery required to continue a multi-phase collaboration platform consolidation programme across the group. The programme is migrating several business units onto a single Microsoft 365 tenant, retiring legacy Google Workspace and standalone Microsoft 365 environments along the way. You will be responsible for overseeing in-flight migrations, planning and executing future migrations, and decommissioning environments that have already been transitioned. The work spans Microsoft 365 tenant-to-tenant migrations, Google Workspace to Microsoft 365 migrations, and the coexistence, cutover and stabilisation activities that surround them. Key Responsibilities Migration Delivery * Take ownership of in-flight and upcoming platform migrations, including both Microsoft 365 to Microsoft 365 (tenant consolidation) and Google Workspace Enterprise to Microsoft 365 transitions. * Design and execute migration approaches for mail, calendars, contacts, files, chat and identity, using the Microsoft Migration Toolset (Exchange Online migration, SharePoint and OneDrive migration tooling) and complementary third-party tooling where appropriate. * Manage coexistence periods where dual systems operate in parallel, including mail flow configuration, calendar interop, free/busy visibility, and delta synchronisation. * Plan and execute cutover activities including domain MX changes, primary SMTP swaps, UPN transitions, and the controlled retirement of source environments. * Write and maintain PowerShell scripts that interact with Exchange Online, Microsoft Graph, Entra ID and SharePoint for bulk operations, validation, reporting and automation. Discovery and Analysis * Develop a thorough understanding of source environments before migration, including users, groups, mail, files, shared drives, calendar resources, chat, third-party integrations and operational workflows. * Use Google Admin tools, GAM, Microsoft Graph, PowerShell, Microsoft Migration Manager and other appropriate tooling to query, analyse and report on source data. * Identify migration risks, edge cases and dependencies, including shared mailboxes, delegations, calendar resource booking, SaaS authentication dependencies, and cross-document references such as Google Sheets IMPORTRANGE. * Document findings and recommend approaches to address them. Identity, Licensing and Coexistence * Plan and implement identity strategies that accommodate Entra ID, Google federation and the broader SaaS application landscape during transitions. * Manage licensing transitions across Microsoft 365 and Google Workspace, including Cloud Identity downgrades for retained identity-only accounts. * Maintain mail flow integrity across domains during coexistence, including accepted domain types, forwarding configurations, primary SMTP and alias management. Tenant Decommissioning * Oversee the controlled decommissioning of source environments after successful migration, covering data retention, identity downgrade, licence release and tenant retirement. * Coordinate retention of legacy native content as a safety net where required. * Manage SaaS application transitions from legacy identity providers to Entra ID single sign-on. Stakeholder Engagement and Proposal Support * Provide the technical analysis and detailed planning required by the IT Director and CTO to build migration proposals for leadership approval. * Communicate progress, risks and decisions through Steering Committee forums. * Translate technical detail for non-technical audiences in user communications, change management materials and service desk guidance. Post-Migration Support * Provide hypercare support during and after migration cutovers. * Engage directly with senior stakeholders and VIP users to triage and resolve complex issues. * Iterate on the support model based on real-world feedback and post-migration metrics. What We're Looking For Essential * Strong administrative expertise in Microsoft Entra ID, Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Teams) and Google Workspace Enterprise. * Proven experience delivering tenant-to-tenant Microsoft 365 migrations and Google Workspace to Microsoft 365 migrations. * Strong PowerShell skills, including writing scripts that interact with Microsoft Graph, Exchange Online and Entra ID for import, export, validation and automation tasks. * Hands-on experience with the Microsoft Migration Toolset (Exchange Online migration, SharePoint Migration Manager, OneDrive migration) and Google Workspace administration tools including GAM. * Practical understanding of mail flow during migration: accepted domain types, MX cutover, forwarding, primary SMTP and alias strategies, and calendar interop configuration. * Experience decommissioning Google Workspace and Microsoft 365 tenants in a controlled way, including identity-only downgrades to preserve SaaS authentication where needed. * Ability to communicate complex technical concepts to both technical and non-technical stakeholders. * Strong analytical and problem-solving skills, with the patience to work through edge cases methodically. * A proactive, solution-oriented mindset and the ability to manage multiple migration workstreams simultaneously. Desirable * Familiarity with third-party cloud migration tooling such as Movebot, CloudM or BitTitan. * Experience administering Atlassian (Confluence, Jira) and Slack, including merging or consolidating instances. * Experience with Intune and Kandji device management during platform transitions. * Awareness of Microsoft Purview sensitivity labelling and DLP, and the impact these have on migration tooling and post-migration document workflows. * Power Platform familiarity for rebuilding migrated automations. Rewards & Benefits * Annual Leave: 25 days + 8 public holidays * Enhanced Pension Scheme: 5% matching * Flexible Working: Hybrid model (2 days in the office per week) * Wellness: Complimentary Unmind app, onsite gym (Basingstoke) * Exclusive Perks: Access to sporting events and tickets, Sony Group Company discounts Equal Opportunity Employer Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential. Apply Today! This is a fantastic opportunity to join Hawk-Eye Innovations and make a significant impact in sports technology. If you're looking for a role where you can solve real-world problems at scale, we’d love to hear from you!