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OVERVIEW Balltec designs, manufactures and tests high integrity mechanical connectors for critical applications in the global renewable energy and oil and gas sectors. The engineering team creates technical solutions for the transfer of load in moorings, lifting components and subsea cable connections. As a member company of Venterra Group, Balltec is working at the forefront of the global energy transition, supplying engineering solutions to the offshore wind and the emerging floating wind markets. As a company, Balltec is targeting significant growth to provide even more effective support for our clients in this industry. The Mechatronics Design Engineer will work alongside other engineers and internal company personnel to engineer final design solutions, develop conceptual designs, support existing products and perform testing/analysis of new and existing products. KEY RESPONSIBILITIES * Lead the design of electro-mechanical assemblies as part of multi-disciplinary engineering teams. * Act as the technical authority and design/specify control systems for electro-hydraulic tools, including PLCs, embedded controllers, I/O, sensors, actuators, and HMIs. * Produce and maintain key system documentation: 3D models, manufacturing drawings and design calculations (P&IDs, schematics, control narratives, FDS, interface specs, I/O lists, and test procedures). * Integrate and configure sensors and communication protocols (e.g., Ethernet/IP, Profinet, Modbus, CAN). * Oversee and support factory and site acceptance testing (FAT/SAT), commissioning, troubleshooting, and optimisation of control systems. * Deliver operator training, manuals, and after-sales support as required. * Collaborate with other departments (Mechanical Design, Production, QA, Sales) to ensure effective communication, manufacturability, and reliability. * Contribute to R&D activities, technical solutions for bids, and continuous product improvement. * Ensure compliance with company policies, quality, and HSE procedures. EDUCATION & EXPERIENCE * Degree or HND in Mechatronics, Control, Electrical/Electronic Engineering, or equivalent experience. * At least 5–8 years’ experience in electro-mechanical or industrial control systems, preferably with electro-hydraulic integration. * Experience of basic controls system programming, ladder logic and sensor integration. * Experience in mechanical design and verification (preferred). * Hands-on commissioning experience (FAT/SAT), with willingness to travel for abroad for such work. * Strong IT, written, and verbal communication skills. * Full UK driving license (preferred, not required). REQUIRED SKILLS * Extensive experience in the design of electro-mechanical assemblies. * Experience of PLC integration and basic PLC programming. * Experience in the design and verification of mechanical components. * Excellent communications skills – must interface successfully with other engineers, non-technical personnel and with customers to define and implement solutions. * Demonstrated initiative in solving challenging problems. Right to Work: At this time, we are onlu able to consider applocants who are authorised to work in the UK without the requirement for a visa.. OTHER BENEFITS * 38 hour working week (averaged over 2 weeks) with alternate Fridays or every Friday afternoon off. * 8% company pension contribution. * Cycle to work scheme * 5 weeks holiday plus bank holidays * Company events * Internal job grade 3 - 6 At Venterra: At Venterra, we are committed to inclusion and diversity in everything we do. We take inclusion and diversity seriously. We know that getting this right is critical for us to live our organisation’s values. We are always trying to improve our way of working to be more inclusive and equal. We are an equal opportunity employer. Our vision is for Venterra to be a place where people of all ethnicities feel welcomed to work.
OVERVIEW: As a Retail Operations Team Member at Gymshark's newly opened flagship store on Bond Street, New York City you'll be a true brand ambassador, embodying our culture and values in every interaction. Passionate about fitness and the Gymshark brand, you'll provide customers with expert product knowledge and exceptional service, ensuring they have an inspiring and empowering shopping experience. You’ll actively contribute to store operations, maintain a vibrant store environment, and work alongside your team. PAY RANGE - The range is between $18.50-$20.00. The base pay offered is based on market, experience, and skills WHAT YOU'LL BE DOING: * Be a role model in product expertise, operational best practices, and brand representation, while training and sharing knowledge with the wider team. * Assist in stock management, deliveries, and replenishment to ensure the store is always ready to serve customers and capitalise on sales opportunities. * Ensure the safety and well-being of both customers and team members, adhering to health, safety, and loss prevention protocols at all times. * Maintain a clean, organised, and welcoming space, addressing customer needs quickly and efficiently to uphold a seamless shopping experience. * Deliver an exceptional customer experience by welcoming every community member with enthusiasm, ensuring they feel valued and inspired. * Feedback and contribute to a culture of continuous learning, both individually and as part of the team. * Embody Gymshark's culture and values in every interaction, passionately representing the brand and fostering a positive, inclusive community experience. WHAT YOU'LL NEED: * Retail Customer Service Excellence: Proven recent experience of working in a fast-paced retail store with the ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience. * Product Handling & Stock Management: Experience of assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed. * Problem Solving: Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions. * Adaptability: Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands. * Attention to Detail: Experience of ensuring the store is tidy, products are well-organised, and stock is accurately managed to create a welcoming shopping environment. * Team Collaboration: Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service. * Communication Skills: Clear, friendly, and effective communication with customers and team members to build rapport and share product information. * Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store. * Positive Attitude & Enthusiasm: Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration * Willingness to Learn about product, systems, processes, customer journey and our community. * Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness * Commitment to working where and when the retail teams need you on weekends and bank holidays * Full eligibility to work in the US * Ability to lift up to 50lb BELONGING AT GYMSHARK. Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About Honor Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor's growing portfolio includes its consumer care brand, Home Instead, Inc., the world's leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role At Honor, compliance is a competitive advantage—not a gatekeeper. As we expand into new markets, grow our services, and evolve our operating model, our ability to translate complex regulatory requirements into efficient, scalable operations directly enables that growth. We are seeking a Director of Compliance Operations to transform our compliance operations into a proactive function that actively enables Honor’s growth and operational efficiency. Reporting to the VP of Trust & Safety, the Director of Compliance Operations will lead a team of compliance and operations professionals, set the strategic direction for the function, and own day-to-day execution of compliance across the Honor platform. This is a deeply cross-functional role that combines strategy and execution, with regulatory complexity and operational pragmatism, and with people leadership and hands-on problem solving. Success isn't measured simply by maintaining compliance—it's measured by building durable operational systems that make compliance easier, more scalable, and more effective as the business grows. The ideal candidate brings experience working at the intersection of technology and operations—someone who has successfully partnered with Product and Engineering to build tech-enabled solutions, knows how to make a compelling business case for technical investment, and can translate operational requirements into clear product specifications. Strong generalist instincts, sharp analytical skills, and the ability to see the forest and the trees are essential. About the Team The Compliance Operations team enables Honor's growth by transforming regulatory requirements into scalable operational practices. We partner across Regulatory, Product, Operations, Trust & Safety, Training, Market Leadership, and our Home Instead network to ensure Honor can confidently expand into new markets while maintaining the highest standards of quality, safety, and compliance. As Director of Compliance Operations at Honor, you will: * Set the strategic direction for the Compliance Operations function—defining how Honor manages compliance across employment law and home care licensing as we grow into new markets and expand our service offerings. * Continuously assess for compliance risk and for opportunities to simplify, streamline, or eliminate operational friction in how we meet regulatory requirements. * Own day-to-day compliance execution across all markets, personally stepping in to resolve complex issues while building durable systems and protocols so issues don’t recur. * Partner with Product and Engineering to build tech-first, automated solutions that reduce manual compliance effort and scale our operations—including building the business case for technical investment, defining requirements, and driving implementation. * Lead state licensing audits and audit-readiness programs end to end—identifying gaps proactively, developing remediation plans, and driving closure across internal and field partner teams. * Ensure operational readiness for new markets and service offerings. * Translate regulatory changes into clear, actionable operational requirements, ensuring Legal guidance becomes executable protocol across the business. * Build and develop a high-performing team of 5–10 compliance and operations professionals, setting clear expectations, developing team members, and creating a culture of accountability and continuous improvement. * Develop and own key compliance metrics and dashboards that give senior leadership clear visibility into risk, operational readiness, and efficiency across all markets. Leadership Principles we’ll assess in this role: * Balance Incremental and Radical Change: You operate on two tracks simultaneously. On one, you’re making targeted, practical improvements to close existing compliance gaps and strengthen day-to-day operations. On the other, you’re identifying the larger, system-level changes—in process, technology, or structure—that will make compliance fundamentally more efficient and scalable. You know which track a given problem belongs on, and you move both forward at once. * Tend to Be Right and Think Systemically: You make sound, well-informed decisions by balancing compliance risk against business and operational risk—and you’re comfortable holding both at once. When solutions exist on a spectrum, you find the middle ground that protects compliance without unnecessarily constraining growth or the client experience. You think across markets, teams, and the product ecosystem before you act, and your decisions hold up over time. * Get S*%t Done: You move quickly and with purpose. You bring enough pattern recognition from prior experience to identify what matters, act independently, and deliver results without waiting for a full roadmap. * Identify Problems: You don’t wait for problems to surface—you go looking for them. Through data, deep-dive operational audits, and close attention to what’s happening on the ground, you continuously identify compliance risk, operational risk caused by overly burdensome compliance requirements, and opportunities to improve efficiency. You find root causes, not just symptoms, and you own the solution through to implementation. Core Competencies * Technology & Operations Partnership: Proven experience working at the intersection of technology and operations. Knows how to translate ambiguous operational needs into clear product requirements and drive projects through to delivery. * Strategic Leadership: Thinks beyond current gaps to define what a mature, proactive compliance function looks like at Honor’s scale—and builds the roadmap to get there. * Team Development and Functional Leadership: Experienced people leader with a track record of developing individuals and building high-performing teams. * Cross-Functional Influence: Operates effectively across organizational boundaries. Navigates competing priorities, builds durable alignment, and drives execution across stakeholders at all levels. * Analytical Rigor: Brings exceptional analytical skills and experience working with large, imperfect data sets to extract meaningful insights. Uses data to identify risk, measure progress, and drive decisions. We’re looking for you to bring: * 8–10 years of experience in operations, product operations, or compliance roles within a technology-first or high-growth company—health tech, logistics, or distributed workforce environments are a strong fit. * Demonstrated experience working at the intersection of technology and operations, including partnering with Product and Engineering teams to define requirements and deliver solutions. * Track record of developing functional areas for scale — building the systems, processes, and team structures that enable the function to get ahead of problems rather than chase them. * Exceptional analytical skills with experience working with large, complex, or imperfect data sets; proficiency with data visualization tools and experience developing operational KPIs. * Strong cross-functional leadership and stakeholder management skills. * Demonstrated people management experience, including developing high-performing teams and managing through ambiguity and change. * Excellent written and verbal communication skills, including the ability to distill complex regulatory or operational topics for non-expert audiences and senior leadership. * Preferred: experience with employment law compliance, home care or healthcare regulation, state licensing, or multi-state regulatory environments. Compensation & Benefits The annual base salary range for this role is $176,400 - $196,000 . Individual compensation will be commensurate with the candidate’s experience and qualifications. Base pay is just one part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero-cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program and Employee Assistance Program. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $176,400—$196,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Location: 1 day per month in our Poole office ABOUT WOODSTOCK LEGAL SERVICES: Woodstock Legal Services isn’t your typical law firm. We’re breaking the mold – ditching the jargon, delivering expert advice, and doing things differently in the legal world. We've gathered our wisdom from years of legal experience and paired it with a willingness to break the mold. At Woodstock, you’ll be part of a people-first culture where ideas are welcomed, collaboration is second nature, and your contribution really matters. We invest in our internal teams because we know they’re the engine that keeps everything running and we’re proud of the culture we’ve built together. About the Role This is an exciting opportunity for a proactive and commercially-minded Solicitor to join a fast paced team specialising in landlord and tenant and debt recovery matters. Managing your own caseload from instruction through to enforcement, you will ensure matters progress efficiently while maintaining a high standard of technical excellence. You’ll be trusted to take full ownership of your files, drive the team’s commercial success, and deliver a responsive, strategic service to our clients. This role offers the autonomy to manage a varied and complex caseload within a collaborative, performance-driven environment. As a valued member of the firm, you will benefit from: * Opportunities to lead client training sessions, spearhead process improvements through legal technology, and contribute directly to business development initiatives. * A collaborative and supportive team environment where expertise is shared and success is celebrated. * Genuine career progression opportunities as the team continues to expand, with a clear pathway for professional advancement. Responsibilities CASE MANAGEMENT & LEGAL STRATEGY * Autonomously manage a diverse caseload of possession matters (standard and complex/defended) and debt recovery instructions from inception to enforcement. * Act as the primary point of contact for clients, providing high-level strategic advice that balances legal risk with commercial objectives. * Draft complex pleadings, witness statements, and instructions to Counsel; represent clients at hearings where appropriate. * Supervise and mentor paralegals or junior fee-earners, ensuring the quality and accuracy of their output. * Ensure rigorous adherence to Civil Procedure Rules (CPR), court deadlines, and bespoke client Service Level Agreements (SLAs). COMMERCIAL PERFORMANCE & BUSINESS DEVELOPMENT * Consistently meet or exceed individual monthly billing and time-recording targets. * Take full accountability for the financial lifecycle of files, including proactive WIP management, disbursements, and debt recovery on unpaid invoices. * Identify and pursue business development opportunities to expand the firm’s landlord and tenant or debt recovery portfolio. * Contribute to the firm’s profitability by optimizing file-handling processes and ensuring cost-effective matter management. LEGISLATIVE LEADERSHIP & TECHNICAL EXPERTISE * Act as a Subject Matter Expert in Landlord and Tenant law, with a deep understanding of the Renters’ Rights Act and its practical implications for clients. * Lead internal knowledge-sharing sessions and provide technical guidance to the wider team on emerging legislative trends. * Ensure total compliance with SRA standards and internal risk management protocols. * Maintain a proactive approach to CPD, focusing on high-level technical mastery and strategic litigation tactics. WHAT YOU'LL BRING * Strong working knowledge of possession proceedings and notice requirements * Confidence handling a high-volume caseload with competing deadlines * Commercial awareness, with a focus on efficiency * Excellent attention to detail and drafting skills * A proactive, solutions-focused approach Interview Process * Introductory call with our Talent team * Case study exercise * Final Interview (Hiring Managers) * We offer! UK Benefits: ✈️ 33 days’ annual leave (25 + bank holidays) plus your birthday off 🎄 Extended Christmas holiday 💰 Pension contribution ☮️ Give back - support a good cause with a charity day each year ⛳️ Regular socials/team events
The Role… At Soho House, the Kitchen Porter plays a vital role in ensuring the smooth operation of the kitchen by cleaning and maintaining kitchenware including pots, pans, cutlery, crockery, and glassware. Your main responsibility is supporting hygiene and safety standards, managing waste disposal, and maintaining overall cleanliness and organisation in the kitchen and back-of-house areas. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (Option to add up to 2 additional dependents) * Dental Plan (option to add up to additional 2 dependents) * Birthday Day Off after 1 years continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Wash, rinse, and sanitise all kitchen items including pots, pans, dishes, utensils, and glassware in line with daily operational needs * Operate commercial dishwashing and cleaning equipment in accordance with manufacturer guidelines and safety protocols * Maintain cleanliness and organisation of kitchen workspaces and storage areas * Dispose of kitchen waste appropriately, ensuring bins are emptied and areas are kept clean and tidy throughout the shift * Adhere to all Food Safety and Health & Safety policies and practices in line with UK regulations (including HACCP) * Follow detailed cleaning schedules and standard operating procedures (SOPs) * Support the kitchen team by replenishing stock, reporting low supplies, and assisting where required during peak service times * Handle kitchen equipment and items carefully to minimise breakages and maintain inventory integrity * Replenish supplies such as toiletries, towels, and cleaning materials where required. * Safely handle and store cleaning chemicals and equipment. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... A successful Kitchen Porter for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. * Previous cleaning, housekeeping, or janitorial experience preferred. * Knowledge of cleaning methods, materials, and equipment. * Strong attention to detail and ability to work independently. * Reliability, discretion, and a professional attitude. * Flexibility to work all shifts, weekends, and holidays as required. * Ability to handle feedback to achieve member satisfaction * Ability to multitask and work in a fast-paced environment * Ability to understand and follow written and verbal instructions The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £14.50—£14.50 GBP
The Role… At Soho House, a Spa Therapist you will deliver a premium, personalised experience to members and guests, offering a wide range of beauty and wellness treatments in a calm, luxurious environment. You will be responsible for performing treatments to the highest standard, recommending aftercare products, and contributing to the overall ambience and success of the spa and wellness areas. You will play a key role in upholding the club’s commitment to excellence, discretion, and member wellbeing. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Provide a range of high-quality beauty treatments, including facials, massages, waxing, nails, and other advanced therapies in line with training and qualifications. * Ensure all treatments are delivered with professionalism, care, and attention to detail. * Maintain exceptional levels of hygiene, cleanliness, and presentation in all treatment rooms and spa areas. * Tailor each treatment to the specific needs of members and guests, offering expert advice on skincare and wellness. * Promote and recommend retail products to enhance the guest experience and encourage aftercare. * Manage booking schedules efficiently, ensuring punctuality and smooth handovers. * Build strong relationships with members through excellent service, professionalism, and discretion. * Ensure all health, safety, and hygiene protocols are always followed. * Support the wider spa and wellness team with stock management, spa opening/closing procedures, and general operations. * Act as an ambassador for the wellness offering of the club, embodying the brand's values and service ethos. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... A successful Beauty Therapist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. * Minimum 2 years’ experience in a high-end spa, clinic, or luxury wellness environment * NVQ Level 3 or equivalent in Beauty Therapy (Level 4 desirable for advanced treatments - Deep Tissue Massage) * Strong knowledge of skincare brands, facial techniques, and massage therapies * Experience with luxury products and a client-focused approach * Impeccable grooming and communication skills * Discreet, professional, and calm under pressure * Comfortable working flexible shifts including evenings and weekends Physical Requirements: * Must be over the age of 18 * Must be able to seize, grasp, turn and hold objects by hand * Able to work on your feet for at least 8 hours * Occasionally kneel, bend, crouch and climb as required The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £14—£14 GBP
Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results Join Us, Concentric - "Your World Secured" We are currently looking to hire a Response Co-ordinator to join SPS Global's Corporate Team (A Concentric Company) in Hereford, England, United Kingdom. *This position requires working onsite from our Hereford, UK, Headquarters. Candidates must be able to work in the office. This is a part-time position, working 32 hours per week. JOB DESCRIPTION The Response Coordinator serves as a critical member of SPS Global’s Security Operations team, responsible for monitoring global events, managing incident response, supporting field operations, and ensuring the safety of personnel and assets worldwide. This position requires excellent situational awareness, communication skills, and the ability to coordinate logistics and response measures under pressure. Operating 24/7, the Response Coordinator supports real-time decision-making and acts as the first point of contact for incident reporting and escalation. RESPONSIBILITIES Threat Monitoring & Intelligence: * Continuously monitor open-source intelligence, commercial platforms, internal communication channels, and travel alerts to identify emerging threats or disruptions. * Assess the relevance and credibility of global incidents (e.g., civil unrest, terrorism, natural disasters, cyber threats) and escalate them in accordance with Standard Operating Procedures (SOPs). * Compile and disseminate timely threat assessments and situational reports to internal stakeholders and clients. Incident Management & Emergency Response: * Act as a central point of contact for reporting and coordinating responses to incidents affecting SPS personnel, clients, or operations. * Follow established response protocols to manage critical incidents, ensuring accurate documentation and communication throughout the event's lifecycle. * Liaise with security, operations, and client teams to coordinate safe travel, emergency support, or evacuations when needed. Operational Support: * Maintain oversight of employee and contractor travel, especially in high-risk areas. Ensure movements are tracked and risks are mitigated through pre-travel advisories and monitoring. * Support logistics such as travel bookings and accommodations outside of regular business hours. * Monitor and manage critical systems, including alarm platforms, GPS tracking, and communications systems, to ensure they are functional and escalate issues as necessary. Communication & Coordination: * Serve as the first point of contact for incoming calls, client concerns, and internal security issues. * Maintain close coordination with regional security teams, clients, and leadership to support continuity of operations. * Provide regular updates and intelligence briefings to leadership, clients, and operational teams. Administrative & Compliance: * Ensure all incidents and responses are accurately logged and documented in accordance with internal SOPs and regulatory standards. * Adhere to SPS Global’s operational, ethical, and compliance standards at all times. * Maintain a strong understanding of SPS operational procedures and contribute to the improvement of response protocols. REQUIRED QUALIFICATIONS * Prior experience working in a GSOC or similar operations center/call center would be advantageous. * This is a full-time position consisting of 8-hour shifts. * The shift system will consist of working either four Night shifts (11:00 pm - 7:00 am), four Morning shifts (7:00 am - 03.00 pm), or four Late shifts (3:00 pm - 11:00 pm), followed by four Rest Days. * Shifts will alternate from 4 x Night then 4 x Rest Days, 4 x Lates then 4 x Rest Days, and finally 4 x Early then 4 x Rest Days, with the sequence then repeating. * Must be able to legally work in the country where this position is located without visa sponsorship. PREFERRED QUALIFICATIONS * Minimum 2 years of experience in a Security Operations Center (GSOC), emergency response, intelligence analysis, military operations, or similar role. * Ability to assess and evaluate sensitive or high-pressure situations, making timely and sound decisions. * Skilled in researching, investigating, and synthesizing complex information from multiple sources to identify and assess potential threats. * Strong organizational and planning capabilities; able to manage multiple tasks and prioritize effectively in dynamic environments. * Excellent written and verbal communication skills, with the ability to clearly convey complex issues to diverse audiences. * Customer service mindset with a professional, solutions-oriented approach to client interactions. * High attention to detail and a commitment to accuracy and accountability. * Proficiency in IT is strongly preferred. * Strong interpersonal skills and professional demeanor when interacting with clients, stakeholders, and team members. COMPENSATION & BENEFITS * 20 Vacation Days plus Bank Holidays (8) * Personal Accident Insurance * Employee Assistance Program for personal needs * Enrollment into the pension scheme to which SPS contributes 3% of your salary * Credentity Protection - Eclipse Digital Protection by Concentric * Dedicated Security and Intelligence Training Programs for Professional Development * Coaching and Mentoring Opportunities Hereford, United Kingdom Pay Range £30,000—£30,000 GBP Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.
Logos is a movement supporting the development of the decentralised web. Logos technologies lay the foundations for a freer internet upon which communities can evolve into network states. Each protocol in the Logos stack seeks to empower its users while upholding civil liberties and fundamental freedoms. LOGOS MESSAGING TEAM The Logos Messaging team is focused on creating communication infrastructure for a freer internet — permissionless, interoperable, and based on user consent. We're building toward a world where anyone can reach anyone on a network that no single entity controls or can take away. We cannot afford to compromise on Privacy, and "Eventual Decentralisation" is not an option: Logos.co Right now we're deep in the hard problems: Bringing decentralised group messaging over MLS to all developers. This is frontier tech work — the protocols we're writing don't have established playbooks, and the tradeoffs we're navigating haven't all been mapped yet. This is where you come in. We're a small team seeking engineers who have a passion for decentralised chat and who've thought deeply about how these systems work, where they fail, and what it takes to get them right. You'll work directly on our SDK and contribute to the protocols underneath it, with real ownership over work that enables open communication. KEY RESPONSIBILITIES * Implement our messaging protocols in our reference SDK, translating protocol specs into reliable, production-quality Rust * Own the API design and developer experience of the SDK surface — abstractions, ergonomics, and developer-facing documentation * Contribute to messaging protocol specifications alongside the team * As a member of a small team, you'll wear many hats — picking up problems outside your immediate lane, learning as you go, and growing with the team * Write clear technical documentation and participate in async design discussions with collaborators across the project YOU WILL IDEALLY HAVE * Deep familiarity with real-world instant messaging systems - you've worked on, contributed to, or spent serious time understanding how systems like Signal, Matrix, XMPP, or similar are built, where they make tradeoffs, and where they struggle * Experience with decentralised computing - peer-to-peer systems, distributed networks, or decentralised application infrastructure * Comfort working directly with cryptographic primitives - signatures, ciphers, and key exchanges and an understanding of secure private messaging principles such as forward secrecy, post-compromise security, and key management * Solid Rust experience: comfortable writing reliable, maintainable code in a team setting * Previous experience with Web3, blockchains, open protocols, and the values that underpin them * A strong alignment to our principles: https://logos.co/manifesto/ BONUS POINTS * Experience with Post-Quantum Cryptography and its application to secure messaging * Experience with MLS (Message Layer Security / RFC 9420) or the OpenMLS library specifically * You've authored or contributed to an open specification * Familiarity with P2P transport layers such as Waku or libp2p * Experience working for an open source organisation * Comfortable working remotely and asynchronously Don't worry if you don't meet all of these criteria — we'd still love to hear from you if you think you'd be a great fit. Just explain why in your cover letter. HIRING PROCESS Interview with our Talent team Interview with Team Member (Technical Life Story) Interview with Team Lead / Pair Programming Session (Technical Discussion ) Interview with Program Lead (Culture Fit) COMPENSATION The expected compensation range for this role is negotiable, dependent on how we assess your skills and experience throughout our interview process. We are happy to pay in any mix of fiat/crypto.
Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease. A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario. Summary: The Associate Director, ERP Functional & Solution Architect, ICT role will be responsible for overseeing MS D365 Enterprise Resource Planning (ERP) within the organization. Crucial role in implementing ERP specific business process improvements and enhancements within the organization and ensuring the system's optimal performance and functionality. Perform the planning, design, configuration, customization, and implementation of MS D365/ERP modules and functionalities, ensuring seamless integration with existing systems, ensuring compliance with industry standards, security protocols, and regulatory requirements. The ERP Functional Architect, Associate Director, ICT role will also serve as a business process analyst aligned with enterprise (i.e., SCM, MFG, Quality) and Corporate Functions (i.e., Finance, HR, Legal, Compliance, Procurement) ensuring successful technical solution development and delivery. Essential Functions: The D365 ERP F&O Functional Architect is responsible for the end-to-end functional design, configuration, and optimization of Microsoft Dynamics 365 Finance & Operations to support business operations across Finance, Procurement, Supply Chain, Manufacturing, Quality, and related business functions. The architect will partner with business stakeholders, technical teams, and implementation partners to ensure that the solution is aligned with corporate strategy, compliant with GxP/GAMP 5 standards (where applicable), and scalable for future business growth. 1. Solution Architecture & Design • Lead the functional design and architecture of the D365 F&O solution across key modules (Finance, Supply Chain, Manufacturing, Procurement, Inventory, Quality, etc.). • Translate complex business requirements into clear, scalable, and compliant functional solutions. • Emphasizes proactive, holistic leadership in solution architecture. • Focuses on aligning solutions with business goals, value streams, and enterprise architecture governance. • Define data flows, integrations, and system interactions between D365 and other enterprise systems & interfaces (e.g., LIMS, MES, 3PL Partners, External Finance Systems, and Cloud systems). • Ensure alignment with Microsoft’s Dynamics 365 roadmap and best practices. 2. Implementation & Configuration • Perform and lead the setup, configuration, and deployment of D365 F&O modules. • End to end management of project/solution management by using tools like Azure Boards for planning and tracking work, Azure Repos for code versioning, and Azure Pipelines for automating build and deployment. Perform all activities from initial user stories and tasks to code, testing, and deployment through integrations with tools like Lifecycle Services (LCS). • Drive fit-gap analysis and functional documentation. Develop User/Functional Requirements, Functional/Technical Design, System/Business process architecture diagrams. • Collaborate with development/vendor/managed service teams to define functional specifications for enhancements, bug/fix, customizations, reports, and interfaces. Co-develop or individually develop code/configurations required and coordinate internal development and user acceptance testing of the solution. • Participate in system validation activities, including IQ/OQ/PQ documentation for regulated environments. 3. Governance & Compliance • Ensure the ERP system design complies with GAMP 5, SOX, and GxP regulatory requirements. • Develop and maintain master data governance, change management, and configuration control processes. • Support audits and inspections through proper documentation and traceability. • Develop current and future state roadmaps and architecture. • Assess and align system release plan with Microsoft Dynamics 365 roadmap 4. Stakeholder Collaboration • Partner with business process owners to define best practices, continuous improvement opportunities, and confirm desired solution to fix the support/bug-fix items raised. Support communities of practice and collaborative development methodology. • Work independently to perform required fix within the D365 framework. Test and confirm the developed fix with business process owners. • Work closely with IT, OT, and cloud teams to ensure integrated digital architecture. • Provide subject matter expertise and training for internal business process owners and super users. 5. Project & Vendor Management • Support ERP implementation and upgrade projects through all phases — initiation, design, testing, go-live, and hypercare. • Manage and coordinate external implementation partners and vendors. • Define KPIs and monitor system performance, adoption, and ROI. Requirements: Education Bachelor’s degree or equivalent experience in computer science, information systems, engineering, supply chain, or related fields required. Microsoft D365 F&O Certification preferred. Experience • 8+ years of experience implementing or supporting Microsoft Dynamics AX / D365 F&O. • Proven expertise across multiple functional domains (Finance, Manufacturing, Supply Chain, Procurement). • Experience designing integrations between ERP and external systems (LIMS, MES, Payment interface with Bank, External Finance Systems, etc.). • Strong understanding of ERP data models, workflows, and reporting. • Strong understanding of functional and solution architecture of, and experience performing code and configuration updates within the following Dynamics 365 modules: o Finance: General ledger, Cash and bank management, Accounts payable, Accounts receivable. Budgeting, Fixed assets, Cost accounting, PR/PO process, Vendor Management, Cost Accounting and Management o SCM: Inventory management, Master planning, Procurement and sourcing, Product information management, Production control, Warehouse management, Cost accounting, Cost management, Asset management, including scheduled maintenance and repair tasks Technical Skills • Proficient in MS Office Suite. Experience with technology delivery applications across solutions such as (ERP, Manufacturing Execution Systems, Finance Systems, Control Tower). • Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert certification preferred. • Experience with emerging technologies (AI/ML, cloud, etc.) as relevant to ERP. Working Conditions: Requires up to 10 % domestic and international travel The anticipated salary for this position will be $165,000 to $190,000. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs. The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including: * 401K with company match * Annual Bonus Program (Sales Bonus for Sales Jobs) * Generous PTO and Holiday Schedule which includes Summer and Winter Shut-Downs, Sick Days and, Volunteer Days * Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision) * HSA & FSA Programs * Well-Being and Work/Life Programs * Life & Disability Insurance * Concierge Services * Long Term Incentive Program (subject to job level and performance) * Pet Insurance * Tuition Assistance * Employee Referral Awards The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law. When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center Dr. Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition.8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com. RECRUITMENT & STAFFING AGENCIES Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes. #LI-TT1 #Hybrid #Princeton
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the role: As an HR Associate, you will respond to a high-volume of Care Pro inquiries across the employee lifecycle, including employment status changes, payroll and benefits, records keeping, policies and process, and maintaining compliance with government labor laws and regulations. This is a highly operational role that will require you to draw from your foundational knowledge of HR best practices to resolve inquiries and issues while delivering exceptional service and adhering to employment laws and best practices. This role requires a hands-on approach in investigating and resolving Care Pro (CP) complaints, identifying trends, and driving improvements in HR processes. If you are a problem solver who thrives in a fast-paced environment, this could be the role for you! This is a remote position, with several openings available to support our various markets. The role follows a Tuesday - Saturday schedule, 8:30 a.m. to 5:00 p.m. Central Time Zone. Flexibility to occasionally respond during evenings or weekends may be required. As a Care Professional HR Associate at Honor you will: Manage HR Escalations & Issue Resolution * Engagement in the full lifecycle of CP complaints and HR-related escalations, from intake to resolution, ensuring timely and effective outcomes. * Act as a key escalation point for employee relations concerns, ensuring appropriate de-escalation and resolution. * Assist in resolving CP complaints and escalate complex issues to senior HR team members as needed. * Identify trends in CP concerns and flag opportunities for process improvements to leadership. Provide HR Support and Process Ownership * Manage high-volume ticket processing (~100 tickets weekly) while maintaining quality and responsiveness. * Ensure timely responses to HR inquiries via phone, email, and text within the standard 24-hour SLA, including thorough documentation. * Collaborate cross-functionally with Payroll, Compliance, and Operations to troubleshoot payroll and benefits issues, including timekeeping and wage concerns. * Review and approve pending HRIS changes in Dayforce, ensuring accuracy in payroll-related updates such as direct deposit changes, wage adjustments, and sick leave requests. * Lead the full infection control cycle, ensuring CPs meet clearance requirements before returning to work. * Oversee the initial lifecycle stages of non-work-related injuries or illnesses, including requests for the ADA interactive process. * Initial ownership of intake for all leave of absence requests, including personal, medical, and FMLA, ensuring compliance with Honor policies. * Manage employee status changes, including resignations, terminations, and necessary documentation, while proactively communicating impacts to stakeholders to minimize staffing disruptions. Offer Strategic Support & Continuous Improvement * Coach market teams on best practices related to CP privacy and protected classes, ensuring compliance and consistency. * Present key trends and challenges to HR leadership, providing recommendations for process improvements. * Conduct risk mitigation reviews, identifying opportunities for employee support, accommodations, and early intervention for potential HR issues. * Own the processing of employment-related mail, including unemployment claims, CA-SDI applications, and returned paychecks. * Evaluate and process verification of employment requests, determining eligibility and appropriate response actions. * Maintain CP profiles in HRIS and Admin, ensuring data accuracy and generating reports as needed. We’re looking for you to bring: * 3+ years of professional experience (required) * 2+ years of customer service experience * 2+ years experience in HR * Bachelor’s degree, HR certificate, or equivalent experience * Outstanding communication and interpersonal skills * Strong problem-solver with ability to work independently as well as part of a team * Experience working in a high-growth company and the ability to adapt to ongoing change * Exceptional attention to detail and ability to balance multiple assignments * Excellent technical skills and ability to learn new systems quickly * Knowledge of HR best practices, systems, and protocols * Positive, can-do attitude, and professional telephone demeanor * Willingness to work on weekends on a consistent weekly basis * Flexibility to work at least one weekend day (required) The hourly hiring range for this role is $23.60 – $26.25. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program. At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
ABOUT GENIUS SPORTS Genius Sports is a global leader in sports data and technology, powering the ecosystem that connects sports, betting, and media. With over 20 years of experience and a network of more than 500 sports league partnerships, Genius Sports delivers cutting-edge solutions across five core divisions. With offices across the globe, Genius Sports supports live operations that fuel the digital transformation of sport. Note: Please submit your CV in English. Role Overview As an On-site Tracking Hardware Support (OTHS), you will be the first line of support for Genius Sports’ hardware infrastructure at sports venues. Your mission is to maintain, troubleshoot, and ensure the correct operation of the Dragon tracking systems and video streaming hardware used in elite stadiums. You will be a key point of contact on-site, working independently or with remote support from engineering teams, ensuring our equipment functions correctly before and during live sports events. Key Responsibilities * Serve as the first responder for hardware and connectivity issues in stadiums (MD and MD-1 support). * Perform basic troubleshooting and maintenance: * Reseat, replace, or terminate copper and fibre cables * Power cycle/reboot network devices (servers, switches, routers) * Clean, re-angle, and reposition cameras as needed * Connect to networking equipment via laptop for diagnostics (with remote engineering support) * Replace hardware components (e.g., cameras, cables, connectors) with provided equipment * Document actions and issues post-visit via internal reporting systems * Coordinate with stadium staff and remote support teams in a professional manner * Use ladders and access elevated or restricted areas to maintain or inspect equipment * Be on call for urgent match-day (-1) support when required Requirements * Technical Skills: * Basic knowledge of networking hardware (Ethernet/fibre, switches, servers, routers) * Comfortable using laptops for diagnostics and basic configuration * Experience with hand tools, camera mounts, cable management * Familiarity with cable termination (RJ45) is a plus * Other Requirements: * English proficiency (B1–B2 minimum) to communicate with remote teams and complete documentation * Availability on weekends and during match-day hours (some weekdays may also be required) * Ability to work independently and solve problems under pressure * Comfortable with heights, ladder usage, and following health & safety protocols * Willingness to travel locally/regionally and transport equipment when needed (a vehicle is an asset) Turn your passion for sports into income – apply now and join Genius Sports as a Freelance On-site Tracking Hardware Support!
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions. We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the Costa Rica market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture. What you'll be doing: Roles and Responsibilities * Oversee and manage daily technology operations to ensure high availability and reliability of IT services. * IT Budget management * Coordinate with cross-functional teams to implement technology solutions aligned with business objectives (WPP ET). * Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents. * Manage IT infrastructure, including servers, networks, and cloud services, maintaining security and compliance standards. (AZURE, LAN) * Supervise and guide technical support staff, fostering professional growth and effective teamwork. * Collaborate with vendors and service providers for procurement, maintenance, and contract management. * Report on operational metrics, incident trends, and improvement initiatives to senior leadership. * Drive the adoption of best practices in IT service management and operational excellence following WPP ET guidelines * Attend and interact effectively and directly with stakeholders * Management of support for business-critical applications Leadership & Line Management of Engineer Resources * Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands. * Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations. * Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence. * Champion process standardization, implementing ITIL and service management best practices for consistent execution. Ticket Queue Management & SLA Compliance * Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently. * Monitor SLA compliance, tracking ticket resolution times and ensuring adherence to service performance metrics. * Ensure documentation of all incidents and service requests, creating detailed root cause analyses for major recurring issues. * Lead stakeholder communication on SLA performance, ensuring transparency in service quality and incident handling expectations. Performance Optimization * Utilize ITIL methodologies to improve service delivery, reduce incidents, and enhance end-user experience. * Implement continuous improvement initiatives, analyzing ticket backlog data to enhance service response times and reduce bottlenecks. * Identify opportunities to implement AI-driven support solutions, including chatbots, predictive analytics, and self-service portals to streamline IT assistance. Infrastructure & End-User Services Management * Manage, implement, and optimize end-user service solutions to enhance support function in the Costa Rica market * Oversee device management, endpoint security, and identity access controls, ensuring compliance with global standards. * Manage deployment, configuration, and lifecycle support for core user environments, including endpoint devices, collaboration platforms, business systems and remote access solutions. Technology Strategy & Architecture * Develop and refine country IT infrastructure roadmaps, ensuring alignment with business needs and scalability considerations. * Lead technology standardization efforts for network architecture, Active Directory, endpoint security, and service automation platforms. * Collaborate with global technology teams to integrate IT frameworks, including enterprise mobility, security policies, and system automation. * Drive continuous improvements in system architecture, ensuring optimized performance of IT assets across on-premises and cloud-based environments. Security, Compliance & Risk Management * Implement cybersecurity best practices in coordination with the Cyber, Risk & Compliance (CRC) team. * Ensure regulatory compliance across identity & access management (IAM), endpoint encryption, and data protection strategies. * Lead incident response protocols, overseeing vulnerability management, SIEM monitoring, and remediation efforts. Vendor & Cost Optimization * Manage enterprise agreements with our technology partners, vendors and providers, ensuring cost-effective procurement of any licensing and services. * Optimize IT budgets, identifying opportunities for cost reduction in service contracts and hardware lifecycle management. * Evaluate emerging technology solutions that align with business expansion and infrastructure modernization initiatives. Project Management & IT Transformation * Lead market deployment of global IT initiatives, including Network, Infrastructure, Modern Workplace, and Security transformations. * Coordinate cross-functional teams on technology rollouts, overseeing user migration strategies, cloud adoption plans, and infrastructure upgrades. What you'll need: * Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology. * This is a 100% on-site role; you must be able to work from one of our designated office locations * Strong leadership and team management skills. * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology. * Proficiency in ITIL and ITSM frameworks * Experience with endpoint management platforms, including MDM solutions like Jamf and Intune. * Strong written and verbal English communication skills (advanced level required) * Demonstrated experience in IT governance, compliance audits, and risk mitigation strategies. * Budget management expertise, overseeing software licensing, vendor contracts, and IT cost optimization. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Onsite We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.