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YOUR MISSION LOCATION: Belfast (Dargan Crescent, BT3) TERMS: Hybrid working (3 days in office, 2 days at home once probation has been passed) HOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-5pm on a weekend (1 weekend per month) SALARY: minimum starting salary of £24,785 plus monthly commission (OTE £28,000+) START DATE: 03rd August 2026  OUR RECRUITMENT PROCESS: * Application * Email inviting you to an assessment centre at our office in Dargan. we will assess via role play, interview & Team work sessions. These will be carried out on the 7th July & 15th July 2026. Assessment centres should last no longer than 90 minutes.  * Job offer & pre-employment checks YOUR PROFILE Due to our continued success and ever-growing customer base, we are searching for customer service stars, who keep the customer at the heart of everything they do.    Our people are the key to our customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus.  We have three levels within our Customer Service team, Associate, Senior Associate and Specialist so there is always room to grow and progress at Fibrus.    WHAT WILL YOU BE DOING? (Not limited to) * First point of contact for our customers via inbound calls and other methods of communication, always providing a top-class customer service experience * Providing support to customers around both technical and non-technical queries from product and service questions to account and billing support (full training provided) * Direct customers when appropriate to other departments to address their needs * Accurately recording/logging interaction with customers and updating account information * Working with management to maintain best practices for efficient communication with customers, working to our internal service level agreements and key performance indicators * Working in a busy but fun and supportive environment * Carrying out retention-based calls—engaging with customers who may be considering leaving, identifying their concerns, and working to find the right solution to retain their business * Understanding customer needs and pain points to offer personalised solutions, support, or guidance   WHAT WILL YOU BRING? * Compassion - Customers must be able to sense that you really care about them * Positive energy - Willing to learn every day and also go the extra mile for each customer * Exceptional telephone manner - Customers must feel like you can relate to them through effective communication * Cool head under pressure - You must be able to handle the easy and hard times * Inspiring ‘can do’ attitude - You must be willing to do and best your best every day * Team spirit - good customer service takes teamwork and working well with others is essential to your success * Confidence - We are looking for people’s people who can establish common ground, draw strength from setbacks and influence others * Flexibility – The ability to work within a fully flexible environment serving our customers via telephone and email and offering various forms resolution from technical support to guidance on their billing   WHAT WE VALUE Based on input from all colleagues across our business, our 4 cornerstone values are:   ‘Make a Difference’- Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure.   ‘Be Yourself’- Fibrus is committed to building a diverse, talented, and dedicated workforce.  We appreciate that you may not meet every single requirement listed but don’t let that discourage you.  If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application!   ‘Be Tenacious’- With our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!   ‘Work Together’- We put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.   AND JUST SOME OF WHAT WE CAN OFFER YOU * 25 days annual leave plus statutory/bank holidays * Private healthcare, life assurance, annual personal health “MOT” & a company pension plan * Shared parental leave, paternity leave and enhanced maternity leave * Monthly commission scheme & career path opportunities * Paid support for the loss of a child * Support for colleagues going through the menopause * Complimentary access to LinkedIn Learning * Free financial advice and support through Kith and Kin * Flexible working including hybrid working * Industry leading work events and colleague days #fibrus     At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

YOUR MISSION JOB TITLE: Network Maintenance Supervisor JOB LOCATION: Cumbria TERMS: Permanent, full time       THE JOB  We are looking for a Network Maintenance Supervisor (GB) to ensure the network maintenance of the fibre network in Cumbria. The successful candidate will have supervisory experience, along with a proven track record of fault finding and splicing on a fibre network. YOUR PROFILE WHAT WILL YOU BE DOING? * To take the lead and ensure the network maintenance team are meeting KPIs and targets and are acting in line with health and safety regulations and standards, including the upkeep and maintenance of the fibre infrastructure to current PIA standards  * Attend fault location and complete any make safe/survey actions. * Identify fault, cause of fault and works required to restore service and record details of  damage identified.   * Assisting with planning crews and materials for all activities required to complete all tasks associated to restore service within the Service Level Agreement.  * Identify requirements for street work permits and ensure compliance. * Supervising engineers on site and reporting any concerns into manager  * Ensure relevant Health & Safety standards are followed and achieved, including but not limited to SSRAs, Street works, audits, inspections, investigations etc.  * Escalation of concerns relating to downtime on network, ensuring appropriate parties are aware and plan is in place to resolve  * Population of all system requirements for fault repair including (but not limited to), Field Services, SRV Population, Outage documentation, ARC GIS evidence. * Assist with completion of Post Incident Review documentation for critical outages. * Development of team resulting in streamlining processes as required on network  * Oversee completion of works are carried out in line with acceptable standards  * Attend daily operational calls with the client when required to review progress, workstack, key incidents and escalations. * Attend weekly progress meetings when required and ensure Council permits are in place to keep works on schedule  * Manage client expectations on date deliveries and volume delivery targets  * Manage risk register in line with delivery programme and documentation of possible delays  * Assess, review, and mitigate commercial & contractual risks  * Monitor work production outputs closely with regular dialogue with the commercial dept.  * Overall adherence to health and safety policies and procedures across the business    WHAT WILL YOU BRING? The ideal person will have a proven track record of managing reactive maintenance, people and resources to achieve client expectations in a pressurised environment. * At least 2 years’ experience of managing or supervising a team  Significant experience of testing and splicing on a Fibre network  Knowledge of cabling on a fibre network Experience of fault diagnostics and outage response   ABOUT US Viberoptix, part of the Fibrus Group of companies, deliver specialised fibre network build solutions from design, civils activities, cabling and splicing. Our team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the fibre network construction.   HOW TO APPLY To apply to join Viberoptix, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Viberoptix.    At Viberoptix, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

YOUR MISSION Viberoptix, part of the Fibrus Group of companies, deliver specialised fibre network build solutions from design, civils activities, cabling and splicing. Our team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the fibre network construction.   We are seeking a Wayleave Officer to join our team in Cumbria.   Job Title: Wayleave Officer Location: Cumbria GB, Site based YOUR PROFILE Role Summary: As a Wayleave Officer, you will play a vital role in facilitating customer connections to the fibre infrastructure by securing wayleave permissions. You will work closely with the Wayleave Supervisor and Manager and collaborate with various internal teams to ensure the efficient achievement of wayleaves to enable installations. Your responsibilities will encompass conducting audits, negotiating agreements, and liaising with stakeholders to navigate the complexities of land ownership and consent processes.   KEY RESPONSIBILITIES   * Wayleave Acquisition  * Collaborate with the Wayleave Manager to obtain permissions for the installation of telecommunications apparatus on both public and private sector properties to enable customer connections. * Conduct desktop audits of pre-build areas to identify private land and determine necessary wayleave requirements. * Utilize land searches to identify ownership of private properties and secure wayleaves, easements, and landlord consents. * Will be required to obtain wayleaves onsite from the landowner as well as remotely * Negotiation & Coordination  * Negotiate wayleaves for Business Parks, Industrial Estates, and Council properties, ensuring favorable terms for the company. * Coordinate with Planning, Build, and Installations teams to update requirements and ensure all necessary planning consents, wayleaves, and listed building consents are obtained. * Liaise with public bodies, including the Department for Infrastructure, Local Councils, and Housing Associations, to facilitate effective network rollout. * Stakeholder Engagement  * Schedule and attend meetings with landowners, Councils, management agents, and other stakeholders as necessary to discuss wayleave agreements and project updates. * Serve as the primary point of contact for landlords, management agents, and solicitors regarding permissions for installations in residential and business premises. * Provide timely updates to the Wayleave Manager on progress and any issues that arise during the acquisition process. * On-Site Responsibilities  * Conduct on-site visits to obtain wayleaves, ensuring all necessary documentation is completed and signed. * Work closely with the Wayleave department to understand policies and processes, maintaining compliance with all regulations.   KEY REQUIREMENTS   * Experience & Knowledge  * Minimum of 2 years of administrative experience, preferably in a telecommunications environment. * Previous experience as a Wayleave Officer (1+ year) is highly desirable, with a focus on negotiating wayleaves and managing land permissions. * Familiarity with the ‘Streetworks’ platform is a significant advantage for data retrieval and review. * Skills  * Strong negotiation skills with the ability to effectively communicate with a variety of stakeholders, including landowners and local authorities. * Good organizational skills, capable of managing changing priorities within tight deadlines while ensuring quality output. * Excellent communication skills, comfortable interacting at all levels of the organization and with external partners. * Personal Attributes  * A proactive and results-focused attitude with a commitment to delivering outcomes and going the extra mile. * A team player who is adaptable and responsive to changes in deadlines and processes. * Confidence in asserting oneself in a professional manner while maintaining strong interpersonal relationships.   DESIRABLE QUALIFICATIONS:    * Experience working within a legal department or knowledge of legal processes related to land use and telecommunication permissions. * Project management experience or knowledge of project management principles. * A qualification in Real Estate or related fields would be beneficial.   This role presents an exciting opportunity for a motivated individual to contribute to the successful delivery of telecommunications infrastructure projects. If you are a dedicated professional with strong negotiation and organizational skills, we encourage you to apply.

Early Years Educator (Unqualified)  * Raynes Park  * Salary: Up to £27,262 per year   * Bonus: Potential to earn a further £1,000 in bonus  * 4-day or 5-day working week available    Start a rewarding career helping young children learn, grow and explore the world.   At Fennies, we believe great childcare starts with great people. You don’t need previous nursery experience to join us – just a genuine passion for working with children and a willingness to learn.  As an Early Years Educator, you’ll support our experienced team in creating safe, nurturing and fun environments where children can thrive every day.    Why join Fennies?  We support our team members with great benefits, career opportunities and a positive working environment.    Competitive salary and bonus  * Up to £27,262 annual salary  * Performance-related bonuses up to £1,000  * £500 referral bonus  * Childcare discount    Work-life balance  * Choice of a 4-day or 5-day working week  * 20 days annual leave increasing by 1 day per year of service (up to 25) plus bank holidays    Wellbeing benefits  * BUPA Wellbeing Support  * Free daily meals from the Fennies Café  * Summer BBQs, Christmas events and company celebrations  * Recognition and reward through the Fennies Club long service awards    Career development  * Full training   * Opportunities to gain early years qualifications while working  * Personalised development plans, mentoring and support    About the Role  As an Early Years Educator, you’ll create a happy and safe environment for the children in your care.    You will:  * Support children during play, learning activities and daily routines  * Help create experiences that encourage curiosity and development  * Work closely with your team to keep the nursery safe, organised and welcoming  * Build warm relationships with children and their families  * Support children’s confidence, independence and wellbeing    Every day is different – you might be helping with creative activities, outdoor play, or supporting learning moments that develop new skills for the children in your care.    What we’re looking for  You don’t need previous nursery experience – we’ll provide the training you need.  We’re looking for someone who is:  * Friendly, patient and caring  * Interested in working with children  * A positive team player who enjoys working with others  * Reliable and motivated to learn new skills    Many of our Early Years educators who join us on the Unqualified pathway go on to train and achieve their Level 2/3 Qualification and progress to roles within Fennies, so this is a great first step in your childcare career.    This role could be a great fit if you:  * Enjoy spending time with children and helping them learn and grow  * Are you looking to start a meaningful career  * Have experience in care roles and enjoy working with people  * Have worked as a teaching assistant, nanny or babysitter  * Looking for a career change into childcare/education  * Want a role where every day is active, rewarding and different  * Want to join a company that is committed to building exceptional places to work.    You don’t need previous nursery experience – we’ll provide the training and support you need to succeed.    Become part of the Fennies DNA  We’re family-owned and family-run; this guides our culture, our decision-making, and what it feels like to be part of our team. We have a strong sense of community, with connections that bring us together and the systems and processes that mean our educators can focus on what they do best. Quality matters to us – starting with our people and curriculum - through to our beautiful buildings and inspiring environments. We’re investing in Fennies, in our teams, and into the education we provide our children. Our People Promise inspires us to build the kind of culture that is ambitious, passionate and supportive. We provide the environment where you can:  * Be Yourself  * Come Together  * Be All In  * Go Further  If this sounds like you, or you just want to know more about what it means to be part of the Fennies family, make contact with us today for a chat.    Take your next steps with Fennies  Our friendly Talent Recruitment team are here to answer any questions you may have about Fennies – call us to discuss the role, or if you’re just curious about what it’s like to work at Fennies, let us know, and we’ll be happy to answer any questions. Our Talent Recruitment team can be contacted by:  Phone: 0208 770 3222  By email: recruitment@fennies.com  Or by making an application: https://fennies.com/contact-us    Diversity and Inclusion  At Fennies, we celebrate diversity and believe inclusive teams create stronger learning environments for children. We welcome applicants from all backgrounds and are committed to creating a workplace where everyone feels valued and supported.    Safeguarding  Fennies is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to complete an enhanced DBS check and provide proof of identity. In line with Safer Recruitment guidance, online searches (including social media) may be conducted for shortlisted candidates.    IGREEN #LI-DNI  Early Years Educator (Unqualified) 8

Early Years Educator (Unqualified)  * Wimbledon * Salary: Up to £27,262 per year   * Bonus: Potential to earn a further £1,000 in bonus  * 4-day or 5-day working week available    Start a rewarding career helping young children learn, grow and explore the world.   At Fennies, we believe great childcare starts with great people. You don’t need previous nursery experience to join us – just a genuine passion for working with children and a willingness to learn.  As an Early Years Educator, you’ll support our experienced team in creating safe, nurturing and fun environments where children can thrive every day.    Why join Fennies?  We support our team members with great benefits, career opportunities and a positive working environment.    Competitive salary and bonus  * Up to £27,262 annual salary  * Performance-related bonuses up to £1,000  * £500 referral bonus  * Childcare discount    Work-life balance  * Choice of a 4-day or 5-day working week  * 20 days annual leave increasing by 1 day per year of service (up to 25) plus bank holidays    Wellbeing benefits  * BUPA Wellbeing Support  * Free daily meals from the Fennies Café  * Summer BBQs, Christmas events and company celebrations  * Recognition and reward through the Fennies Club long service awards    Career development  * Full training   * Opportunities to gain early years qualifications while working  * Personalised development plans, mentoring and support    About the Role  As an Early Years Educator, you’ll create a happy and safe environment for the children in your care.    You will:  * Support children during play, learning activities and daily routines  * Help create experiences that encourage curiosity and development  * Work closely with your team to keep the nursery safe, organised and welcoming  * Build warm relationships with children and their families  * Support children’s confidence, independence and wellbeing    Every day is different – you might be helping with creative activities, outdoor play, or supporting learning moments that develop new skills for the children in your care.    What we’re looking for  You don’t need previous nursery experience – we’ll provide the training you need.  We’re looking for someone who is:  * Friendly, patient and caring  * Interested in working with children  * A positive team player who enjoys working with others  * Reliable and motivated to learn new skills    Many of our Early Years educators who join us on the Unqualified pathway go on to train and achieve their Level 2/3 Qualification and progress to roles within Fennies, so this is a great first step in your childcare career.    This role could be a great fit if you:  * Enjoy spending time with children and helping them learn and grow  * Are you looking to start a meaningful career  * Have experience in care roles and enjoy working with people  * Have worked as a teaching assistant, nanny or babysitter  * Looking for a career change into childcare/education  * Want a role where every day is active, rewarding and different  * Want to join a company that is committed to building exceptional places to work.    You don’t need previous nursery experience – we’ll provide the training and support you need to succeed.    Become part of the Fennies DNA  We’re family-owned and family-run; this guides our culture, our decision-making, and what it feels like to be part of our team. We have a strong sense of community, with connections that bring us together and the systems and processes that mean our educators can focus on what they do best. Quality matters to us – starting with our people and curriculum - through to our beautiful buildings and inspiring environments. We’re investing in Fennies, in our teams, and into the education we provide our children. Our People Promise inspires us to build the kind of culture that is ambitious, passionate and supportive. We provide the environment where you can:  * Be Yourself  * Come Together  * Be All In  * Go Further  If this sounds like you, or you just want to know more about what it means to be part of the Fennies family, make contact with us today for a chat.    Take your next steps with Fennies  Our friendly Talent Recruitment team are here to answer any questions you may have about Fennies – call us to discuss the role, or if you’re just curious about what it’s like to work at Fennies, let us know, and we’ll be happy to answer any questions. Our Talent Recruitment team can be contacted by:  Phone: 0208 770 3222  By email: recruitment@fennies.com  Or by making an application: https://fennies.com/contact-us    Diversity and Inclusion  At Fennies, we celebrate diversity and believe inclusive teams create stronger learning environments for children. We welcome applicants from all backgrounds and are committed to creating a workplace where everyone feels valued and supported.    Safeguarding  Fennies is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to complete an enhanced DBS check and provide proof of identity. In line with Safer Recruitment guidance, online searches (including social media) may be conducted for shortlisted candidates.    IGREEN #LI-DNI  Early Years Educator (Unqualified) 8

The Role… This is an exciting time to be joining our customer service team which we call the Soho Support Team (SST), with new house openings across The Americas. As such, the Coordinator will report into the Soho Support Manager for Membership, and will be responsible for delivering a first class service to our members throughout The Americas, whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience. Main Duties... * To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in a timely manner and adhering to the departments SLA’s. * Offering a pro-active service to our diverse membership through telephone and email. Duties including but not limited to membership administration and club and restaurant enquiries. * Use our Salesforce, GEM and Open Table database to create, look up and update records for current and potential members.- bookings * Set up new member and member renewal payments via credit card, Direct Debit, ACH and the occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines. * You will be part of a team responsible for the general administration of The Americas houses (and future house openings). Along with table reservations and event queries for US properties. * Responsibility for amending, pausing, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions. * Supporting other departments with information requests etc. * Plus any ad-hoc projects given by the Head of Support / Soho Support Manager * Performs all other duties assigned by Manager/Supervisor Requirements / Qualifications... * At least one year of customer facing experience, preferably in a membership environment. * Experience in working to personal and departmental targets, SLA and KPIs * An enthusiasm for providing first class customer service is a must. * Experience of working with Salesforce/ CRM System and Open Table. * Experience of communicating in a friendly but professional manner in fluent English. * Experience of working in a fast-paced team environment. * Excellent verbal & written communication skills in English. * Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail. * You will have a professional telephone manner and strong written correspondence skills. * IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail. * Highly motivated, adaptable and able to demonstrate a willingness to learn & progress. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $22—$23 USD

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State -  Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

The Role… This is an exciting time to be joining the Soho Support Team (SST), with new house openings in the UK, Europe and NA. As such, the Coordinator will report into the Soho Support Manager for Membership, and will be responsible for delivering a first class service in Dutch & English to our members throughout the UK and Europe. Whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience. Salary - £13 p/h Main Duties… * To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in Dutch or English (where appropriate) in a timely manner and adhering to the departments SLA’s. * Offering a pro-active service to our diverse membership in German and English via telephone & email when payment is overdue or support is needed * Use our Salesforce database to create, look up and update records for current and potential members. * Set up new member and member renewal payments via credit card, Sepa and the occasional bank transfer payment, enuring all transactions are handled accurately and as per company/legal guidelines * You will be part of a team responsible for the general administration of our UK houses (and future house openings) * Joint responsibility for amending and freezing memberships, ensuring compliance with the appropriate Terms & Conditions. * Supporting other departments with information requests * Plus any ad-hoc projects given by the Head of Support / Soho Support Manager. What We Are Looking For... * At least one year of customer facing experience, preferably in a membership environment. * An enthusiasm for providing first class customer service is a must. * Experience of working with Salesforce. * Experience of communicating in a friendly but professional manner in fluent Dutch & English to a diverse audience. * Experience of working in a fast-paced team environment * Fluency in both Dutch & English is required. * Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail. * You will have a professional telephone manner and strong written correspondence skills. * IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail. * Highly motivated, adaptable and able to demonstrate a willingness to learn & progress. Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Soho Friends Membership - Every House Membership After 1 Years Service. * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Weekly Pay * Life Assurance * Birthday Day Off * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy * Season Ticket Loan * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Early Years Educator (Unqualified)  * Eltham * Salary: Up to £27,262 per year   * Bonus: Potential to earn a further £1,000 in bonus  * 4-day or 5-day working week available    Start a rewarding career helping young children learn, grow and explore the world.   At Fennies, we believe great childcare starts with great people. You don’t need previous nursery experience to join us – just a genuine passion for working with children and a willingness to learn.  As an Early Years Educator, you’ll support our experienced team in creating safe, nurturing and fun environments where children can thrive every day.    Why join Fennies?  We support our team members with great benefits, career opportunities and a positive working environment.    Competitive salary and bonus  * Up to £27,262 annual salary  * Performance-related bonuses up to £1,000  * £500 referral bonus  * Childcare discount    Work-life balance  * Choice of a 4-day or 5-day working week  * 20 days annual leave increasing by 1 day per year of service (up to 25) plus bank holidays    Wellbeing benefits  * BUPA Wellbeing Support  * Free daily meals from the Fennies Café  * Summer BBQs, Christmas events and company celebrations  * Recognition and reward through the Fennies Club long service awards    Career development  * Full training   * Opportunities to gain early years qualifications while working  * Personalised development plans, mentoring and support    About the Role  As an Early Years Educator, you’ll create a happy and safe environment for the children in your care.    You will:  * Support children during play, learning activities and daily routines  * Help create experiences that encourage curiosity and development  * Work closely with your team to keep the nursery safe, organised and welcoming  * Build warm relationships with children and their families  * Support children’s confidence, independence and wellbeing    Every day is different – you might be helping with creative activities, outdoor play, or supporting learning moments that develop new skills for the children in your care.    What we’re looking for  You don’t need previous nursery experience – we’ll provide the training you need.  We’re looking for someone who is:  * Friendly, patient and caring  * Interested in working with children  * A positive team player who enjoys working with others  * Reliable and motivated to learn new skills    Many of our Early Years educators who join us on the Unqualified pathway go on to train and achieve their Level 2/3 Qualification and progress to roles within Fennies, so this is a great first step in your childcare career.    This role could be a great fit if you:  * Enjoy spending time with children and helping them learn and grow  * Are you looking to start a meaningful career  * Have experience in care roles and enjoy working with people  * Have worked as a teaching assistant, nanny or babysitter  * Looking for a career change into childcare/education  * Want a role where every day is active, rewarding and different  * Want to join a company that is committed to building exceptional places to work.    You don’t need previous nursery experience – we’ll provide the training and support you need to succeed.    Become part of the Fennies DNA  We’re family-owned and family-run; this guides our culture, our decision-making, and what it feels like to be part of our team. We have a strong sense of community, with connections that bring us together and the systems and processes that mean our educators can focus on what they do best. Quality matters to us – starting with our people and curriculum - through to our beautiful buildings and inspiring environments. We’re investing in Fennies, in our teams, and into the education we provide our children. Our People Promise inspires us to build the kind of culture that is ambitious, passionate and supportive. We provide the environment where you can:  * Be Yourself  * Come Together  * Be All In  * Go Further  If this sounds like you, or you just want to know more about what it means to be part of the Fennies family, make contact with us today for a chat.    Take your next steps with Fennies  Our friendly Talent Recruitment team are here to answer any questions you may have about Fennies – call us to discuss the role, or if you’re just curious about what it’s like to work at Fennies, let us know, and we’ll be happy to answer any questions. Our Talent Recruitment team can be contacted by:  Phone: 0208 770 3222  By email: recruitment@fennies.com  Or by making an application: https://fennies.com/contact-us    Diversity and Inclusion  At Fennies, we celebrate diversity and believe inclusive teams create stronger learning environments for children. We welcome applicants from all backgrounds and are committed to creating a workplace where everyone feels valued and supported.    Safeguarding  Fennies is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to complete an enhanced DBS check and provide proof of identity. In line with Safer Recruitment guidance, online searches (including social media) may be conducted for shortlisted candidates.    IGREEN #LI-DNI  Early Years Educator (Unqualified) 8

Room Leader  * High Wycombe (OPENING DECEMBER 2026) * Salary: Up to £33,0000 per year   * Bonus: Potential to earn a further £1,500 in bonus  * 4-day or 5-day working week available    Lead in our Explorer, Discover, Creator or Inventor rooms where children, educators and families thrive.  At Fennies, our Room Leaders play a key role in creating exceptional early years environments. You’ll lead your room with confidence, inspire your team and ensure every child receives outstanding care and education.  If you’re an experienced early years professional ready to take the next step in your leadership journey, this is your opportunity to have a meaningful impact.    Why join Fennies?  We believe great leaders deserve the right support, development and recognition.     Competitive salary and bonus  * Up to £33,000 annual salary  * Up to £1,500 performance-related bonus  * Comprehensive pension scheme  * £500 referral bonus    Career Development  * Targeted professional development programmes  * Mentoring and support   * Talent mapping to support your progression    Wellbeing and Lifestyle benefits  * 20 days annual leave, increasing by 1 per year of service (up to 25) plus bank holidays  * BUPA Wellbeing Support  * Free daily meals from the Fennies Café    A community of committed, high-achieving educators  * Regular leadership forums and networking   * Summer BBQs, Christmas events and company celebrations  * Recognition and reward through the Fennies Club long service awards    About the Role  As a Room Leader, you’ll lead your room to deliver exceptional early years education while creating a positive and inspiring environment for children and your team.    You will:  * Lead the day-to-day running of your room, ensuring high-quality care and education  * Inspire and support your team to deliver outstanding early years practice  * Plan and implement engaging learning experiences in line with EYFS and Birth to 5 Matters  * Build strong partnerships with families and maintain open communication  * Act as a role model for best practice, supporting team development through guidance and feedback  * Maintain high standards of safeguarding, health and safety and compliance  * Monitor children’s progress and support their individual learning journeys    This role offers the opportunity to grow your leadership skills while making a meaningful difference in children’s early experiences.    What we’re looking for You’re a confident and caring early years professional who enjoys leading others and creating an inspiring learning environment.  You will have:  * Level 2 or 3 Early Years qualification (or above)  * Strong knowledge of EYFS, Birth to 5 Matters and child development  * Experience of working in an early years setting, ideally as a room leader role  * A track record of delivering high standards of care and education  * Experience of strong practice as a Key Person and in implementing safeguarding, health and safety, first aid and critical care policies.  * Strong organisational, communication and teamwork skills  * GCSE Maths and English (Grade 4 /C or above); or equivalent    Most importantly, you will bring energy, empathy and ambition to create a room where children and educators thrive.    Become part of the Fennies DNA  We’re family-owned and family-run; this guides our culture, our decision-making, and what it feels like to be part of our team. We have a strong sense of community, with connections that bring us together and the systems and processes that mean our educators can focus on what they do best. Quality matters to us – starting with our people and curriculum - through to our beautiful buildings and inspiring environments. We’re investing in Fennies, in our teams, and into the education we provide our children. Our People Promise inspires us to build the kind of culture that is ambitious, passionate and supportive. We provide the environment where you can:  * Be Yourself  * Come Together  * Be All In  * Go Further  If this sounds like you, or you just want to know more about what it means to be part of the Fennies family, make contact with us today for a chat.    Take your next steps with Fennies  Our friendly Talent Recruitment team are here to answer any questions you may have about Fennies – call us to discuss the role, or if you’re just curious about what it’s like to work at Fennies, let us know, and we’ll be happy to answer any questions. Our Talent Recruitment team can be contacted by:  Phone: 0208 770 3222  By email: recruitment@fennies.com  Or by making an application: https://fennies.com/contact-us    Diversity and Inclusion  At Fennies, we celebrate diversity and believe inclusive teams create stronger learning environments for children. We welcome applicants from all backgrounds and are committed to creating a workplace where everyone feels valued and supported.    Safeguarding  Fennies is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to complete an enhanced DBS check and provide proof of identity. In line with Safer Recruitment guidance, online searches (including social media) may be conducted for shortlisted candidates.   IAMBER #LI-DNI  Room Leader 5

Early Years Educator (Unqualified)  * High Wycombe (OPENING DECEMBER 2026) * Salary: Up to £27,262 per year   * Bonus: Potential to earn a further £1,000 in bonus  * 4-day or 5-day working week available    Start a rewarding career helping young children learn, grow and explore the world.   At Fennies, we believe great childcare starts with great people. You don’t need previous nursery experience to join us – just a genuine passion for working with children and a willingness to learn.  As an Early Years Educator, you’ll support our experienced team in creating safe, nurturing and fun environments where children can thrive every day.    Why join Fennies?  We support our team members with great benefits, career opportunities and a positive working environment.    Competitive salary and bonus  * Up to £27,262 annual salary  * Performance-related bonuses up to £1,000  * £500 referral bonus  * Childcare discount    Work-life balance  * Choice of a 4-day or 5-day working week  * 20 days annual leave increasing by 1 day per year of service (up to 25) plus bank holidays    Wellbeing benefits  * BUPA Wellbeing Support  * Free daily meals from the Fennies Café  * Summer BBQs, Christmas events and company celebrations  * Recognition and reward through the Fennies Club long service awards    Career development  * Full training   * Opportunities to gain early years qualifications while working  * Personalised development plans, mentoring and support    About the Role  As an Early Years Educator, you’ll create a happy and safe environment for the children in your care.    You will:  * Support children during play, learning activities and daily routines  * Help create experiences that encourage curiosity and development  * Work closely with your team to keep the nursery safe, organised and welcoming  * Build warm relationships with children and their families  * Support children’s confidence, independence and wellbeing    Every day is different – you might be helping with creative activities, outdoor play, or supporting learning moments that develop new skills for the children in your care.    What we’re looking for  You don’t need previous nursery experience – we’ll provide the training you need.  We’re looking for someone who is:  * Friendly, patient and caring  * Interested in working with children  * A positive team player who enjoys working with others  * Reliable and motivated to learn new skills    Many of our Early Years educators who join us on the Unqualified pathway go on to train and achieve their Level 2/3 Qualification and progress to roles within Fennies, so this is a great first step in your childcare career.    This role could be a great fit if you:  * Enjoy spending time with children and helping them learn and grow  * Are you looking to start a meaningful career  * Have experience in care roles and enjoy working with people  * Have worked as a teaching assistant, nanny or babysitter  * Looking for a career change into childcare/education  * Want a role where every day is active, rewarding and different  * Want to join a company that is committed to building exceptional places to work.    You don’t need previous nursery experience – we’ll provide the training and support you need to succeed.    Become part of the Fennies DNA  We’re family-owned and family-run; this guides our culture, our decision-making, and what it feels like to be part of our team. We have a strong sense of community, with connections that bring us together and the systems and processes that mean our educators can focus on what they do best. Quality matters to us – starting with our people and curriculum - through to our beautiful buildings and inspiring environments. We’re investing in Fennies, in our teams, and into the education we provide our children. Our People Promise inspires us to build the kind of culture that is ambitious, passionate and supportive. We provide the environment where you can:  * Be Yourself  * Come Together  * Be All In  * Go Further  If this sounds like you, or you just want to know more about what it means to be part of the Fennies family, make contact with us today for a chat.    Take your next steps with Fennies  Our friendly Talent Recruitment team are here to answer any questions you may have about Fennies – call us to discuss the role, or if you’re just curious about what it’s like to work at Fennies, let us know, and we’ll be happy to answer any questions. Our Talent Recruitment team can be contacted by:  Phone: 0208 770 3222  By email: recruitment@fennies.com  Or by making an application: https://fennies.com/contact-us    Diversity and Inclusion  At Fennies, we celebrate diversity and believe inclusive teams create stronger learning environments for children. We welcome applicants from all backgrounds and are committed to creating a workplace where everyone feels valued and supported.    Safeguarding  Fennies is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to complete an enhanced DBS check and provide proof of identity. In line with Safer Recruitment guidance, online searches (including social media) may be conducted for shortlisted candidates.  IGREEN #LI-DNI  Early Years Educator (Unqualified) 8

Early Years Educator (Unqualified)  * Horley  * Salary: Up to £27,262 per year   * Bonus: Potential to earn a further £1,000 in bonus  * 4-day or 5-day working week available    Start a rewarding career helping young children learn, grow and explore the world.   At Fennies, we believe great childcare starts with great people. You don’t need previous nursery experience to join us – just a genuine passion for working with children and a willingness to learn.  As an Early Years Educator, you’ll support our experienced team in creating safe, nurturing and fun environments where children can thrive every day.    Why join Fennies?  We support our team members with great benefits, career opportunities and a positive working environment.    Competitive salary and bonus  * Up to £27,262 annual salary  * Performance-related bonuses up to £1,000  * £500 referral bonus  * Childcare discount    Work-life balance  * Choice of a 4-day or 5-day working week  * 20 days annual leave increasing by 1 day per year of service (up to 25) plus bank holidays    Wellbeing benefits  * BUPA Wellbeing Support  * Free daily meals from the Fennies Café  * Summer BBQs, Christmas events and company celebrations  * Recognition and reward through the Fennies Club long service awards    Career development  * Full training   * Opportunities to gain early years qualifications while working  * Personalised development plans, mentoring and support    About the Role  As an Early Years Educator, you’ll create a happy and safe environment for the children in your care.    You will:  * Support children during play, learning activities and daily routines  * Help create experiences that encourage curiosity and development  * Work closely with your team to keep the nursery safe, organised and welcoming  * Build warm relationships with children and their families  * Support children’s confidence, independence and wellbeing    Every day is different – you might be helping with creative activities, outdoor play, or supporting learning moments that develop new skills for the children in your care.    What we’re looking for  You don’t need previous nursery experience – we’ll provide the training you need.  We’re looking for someone who is:  * Friendly, patient and caring  * Interested in working with children  * A positive team player who enjoys working with others  * Reliable and motivated to learn new skills    Many of our Early Years educators who join us on the Unqualified pathway go on to train and achieve their Level 2/3 Qualification and progress to roles within Fennies, so this is a great first step in your childcare career.    This role could be a great fit if you:  * Enjoy spending time with children and helping them learn and grow  * Are you looking to start a meaningful career  * Have experience in care roles and enjoy working with people  * Have worked as a teaching assistant, nanny or babysitter  * Looking for a career change into childcare/education  * Want a role where every day is active, rewarding and different  * Want to join a company that is committed to building exceptional places to work.    You don’t need previous nursery experience – we’ll provide the training and support you need to succeed.    Become part of the Fennies DNA  We’re family-owned and family-run; this guides our culture, our decision-making, and what it feels like to be part of our team. We have a strong sense of community, with connections that bring us together and the systems and processes that mean our educators can focus on what they do best. Quality matters to us – starting with our people and curriculum - through to our beautiful buildings and inspiring environments. We’re investing in Fennies, in our teams, and into the education we provide our children. Our People Promise inspires us to build the kind of culture that is ambitious, passionate and supportive. We provide the environment where you can:  * Be Yourself  * Come Together  * Be All In  * Go Further  If this sounds like you, or you just want to know more about what it means to be part of the Fennies family, make contact with us today for a chat.    Take your next steps with Fennies  Our friendly Talent Recruitment team are here to answer any questions you may have about Fennies – call us to discuss the role, or if you’re just curious about what it’s like to work at Fennies, let us know, and we’ll be happy to answer any questions. Our Talent Recruitment team can be contacted by:  Phone: 0208 770 3222  By email: recruitment@fennies.com  Or by making an application: https://fennies.com/contact-us    Diversity and Inclusion  At Fennies, we celebrate diversity and believe inclusive teams create stronger learning environments for children. We welcome applicants from all backgrounds and are committed to creating a workplace where everyone feels valued and supported.    Safeguarding  Fennies is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to complete an enhanced DBS check and provide proof of identity. In line with Safer Recruitment guidance, online searches (including social media) may be conducted for shortlisted candidates.    IGREEN  #LI-DNI  Early Years Educator (Unqualified) 8

Early Years Educator (Unqualified)  * Oxted * Salary: Up to £27,262 per year   * Bonus: Potential to earn a further £1,000 in bonus  * 4-day or 5-day working week available    Start a rewarding career helping young children learn, grow and explore the world.   At Fennies, we believe great childcare starts with great people. You don’t need previous nursery experience to join us – just a genuine passion for working with children and a willingness to learn.  As an Early Years Educator, you’ll support our experienced team in creating safe, nurturing and fun environments where children can thrive every day.    Why join Fennies?  We support our team members with great benefits, career opportunities and a positive working environment.    Competitive salary and bonus  * Up to £27,262 annual salary  * Performance-related bonuses up to £1,000  * £500 referral bonus  * Childcare discount    Work-life balance  * Choice of a 4-day or 5-day working week  * 20 days annual leave increasing by 1 day per year of service (up to 25) plus bank holidays    Wellbeing benefits  * BUPA Wellbeing Support  * Free daily meals from the Fennies Café  * Summer BBQs, Christmas events and company celebrations  * Recognition and reward through the Fennies Club long service awards    Career development  * Full training   * Opportunities to gain early years qualifications while working  * Personalised development plans, mentoring and support    About the Role  As an Early Years Educator, you’ll create a happy and safe environment for the children in your care.    You will:  * Support children during play, learning activities and daily routines  * Help create experiences that encourage curiosity and development  * Work closely with your team to keep the nursery safe, organised and welcoming  * Build warm relationships with children and their families  * Support children’s confidence, independence and wellbeing    Every day is different – you might be helping with creative activities, outdoor play, or supporting learning moments that develop new skills for the children in your care.    What we’re looking for  You don’t need previous nursery experience – we’ll provide the training you need.  We’re looking for someone who is:  * Friendly, patient and caring  * Interested in working with children  * A positive team player who enjoys working with others  * Reliable and motivated to learn new skills    Many of our Early Years educators who join us on the Unqualified pathway go on to train and achieve their Level 2/3 Qualification and progress to roles within Fennies, so this is a great first step in your childcare career.    This role could be a great fit if you:  * Enjoy spending time with children and helping them learn and grow  * Are you looking to start a meaningful career  * Have experience in care roles and enjoy working with people  * Have worked as a teaching assistant, nanny or babysitter  * Looking for a career change into childcare/education  * Want a role where every day is active, rewarding and different  * Want to join a company that is committed to building exceptional places to work.    You don’t need previous nursery experience – we’ll provide the training and support you need to succeed.    Become part of the Fennies DNA  We’re family-owned and family-run; this guides our culture, our decision-making, and what it feels like to be part of our team. We have a strong sense of community, with connections that bring us together and the systems and processes that mean our educators can focus on what they do best. Quality matters to us – starting with our people and curriculum - through to our beautiful buildings and inspiring environments. We’re investing in Fennies, in our teams, and into the education we provide our children. Our People Promise inspires us to build the kind of culture that is ambitious, passionate and supportive. We provide the environment where you can:  * Be Yourself  * Come Together  * Be All In  * Go Further  If this sounds like you, or you just want to know more about what it means to be part of the Fennies family, make contact with us today for a chat.    Take your next steps with Fennies  Our friendly Talent Recruitment team are here to answer any questions you may have about Fennies – call us to discuss the role, or if you’re just curious about what it’s like to work at Fennies, let us know, and we’ll be happy to answer any questions. Our Talent Recruitment team can be contacted by:  Phone: 0208 770 3222  By email: recruitment@fennies.com  Or by making an application: https://fennies.com/contact-us    Diversity and Inclusion  At Fennies, we celebrate diversity and believe inclusive teams create stronger learning environments for children. We welcome applicants from all backgrounds and are committed to creating a workplace where everyone feels valued and supported.    Safeguarding  Fennies is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to complete an enhanced DBS check and provide proof of identity. In line with Safer Recruitment guidance, online searches (including social media) may be conducted for shortlisted candidates.    IGREEN  #LI-DNI  Early Years Educator (Unqualified) 8