Customer Experience

Job Description WHAT YOU’LL DO As a Visual Merchandiser, you’ll play a key role in creating an inspiring and consistent customer experience by implementing visual standards and driving commercial excellence. Acting in line with our values, you’ll contribute to your success and that of the company. You will: Execute visual, commercial, and styling curation in line with store guidelines and calendars to enhance the customer experience and drive sales in your store. Analyse sales performance, maintain stock levels, ensure garment care and identify and prioritize visual and commercial opportunities in collaboration with Store Management. Use your trend and competitor insights to coach and develop the store team, equipping them to deliver a great customer experience. Represent yourself and the brand positively during all customer interactions. Support Sales Market with store expansion projects. WHO YOU’LL WORK WITH Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all. WHO YOU ARE We are looking for people with… Strong Visual merchandising and commercial experience in a dynamic environment, with a solution-oriented mindset. Knowledge of how to manage, analyse and act on sales reports and the selling equation. And people who are… Passionate about fashion and delivering an exceptional in-store experience. Motivated to create outstanding customer experiences while promoting and driving sales. Creative, curious, and proactive. Skilled communicators who can lead and inspire store teams to achieve collaborative results. Flexible and action oriented. WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. This is a temporary position for 12 months offering 38,25 hours per week with start in September or by agreement. This position is based in one of our stores in the Stockholm area and you should be able to work during store opening hours. Language skills in Swedish or English is needed. We have an ongoing selection, so the position may be filled before the application deadline, so send in your application today! The last application date is 9/8. Take the next step in your career together with us. The journey starts here. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay. The Role As the Team Lead for the Foundation Customer Facing team, you are the guardian of the traveler’s journey. Our team sits at the core of the user experience, setting the quality bar for shared components and ensuring that every touchpoint a customer has with our brands is consistent, reliable, and high-performing. You won't just manage a team; you will be the bridge between User Experience (UX), Customer Experience (CX), and our various Domain Teams. You will lead a group of talented engineers in building the standards and guardrails that ensure a coherent end-to-end experience for millions of travelers. Your Responsibilities Vision & Alignment: Align the team around a clear mission to create world-class shared components and experiences. Strategic Collaboration: Partner closely with CX, UX, and Product Owners to ensure our foundational elements support the broader product strategy. Technical Standards: Own the "quality bar." You will drive the creation of standards and guardrails that prevent fragmentation across the traveler journey. Stakeholder Management: Work with multiple stakeholders to prioritize high-impact work and manage expectations across the organization. Team Empowerment: Create a focused, "noise-free" environment where engineers can do their best work. You’ll mentor the team, foster a culture of continuous learning, and promote autonomous problem-solving. Ownership: Take end-to-end accountability for the health and performance of the shared components our customers touch every day. Requirements Experienced Leader: You have a proven track record of leading development teams, preferably within a "Foundation" or "Platform" context where the focus is on shared services/components. Customer-Centric: You have a deep understanding of the customer journey and a passion for CX/UX principles. Collaborative Architect: You are skilled at navigating a matrix organization, building consensus across different domains, and translating high-level vision into actionable technical roadmaps. Quality Obsessed: You believe in standardization and have experience building or maintaining design systems or shared component libraries. Strategic Prioritizer: You are comfortable working with Product Owners to balance technical debt with new feature development, always keeping the "big picture" in mind. Excellent Communicator: You can articulate complex technical decisions to non-technical stakeholders and inspire your team with clear, concise goals. Benefits At the Etraveli Group Gothenburg office, you will be part of +200 people, all with different cutting-edge skills and personalities. Our shared ambition, passion, and strong work ethic are what drive us toward the same goals. This foundation allows us to value our individual differences, which we believe are precisely what make us a strong team. With us you can enjoy: Our office is located in Merkurhuset in Gothenburg, a few steps away from public transport and lunch restaurants. We work on a hybrid-model where you can choose to work two days from home and you have two weeks per year that you can choose to work from a remote location We love gaming and after work activities. We know the value of personal development and continuous training. Hackathons and Dev Weeks - We believe in promoting creativity and trying new things. Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc. Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident. Daily breakfast – To kick the day off just right, breakfast is available at the office every morning. As part of this recruitment process, we will be conducting background checks. You will be able to read more information and give your consent to this process in the application form. Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Do you want to create a first‑class guest experience that truly makes a difference? As a housekeeper at The Nooq, you’ll take on an important role in creating a holistic experience where quality, service, and teamwork are in focus. About the position This is a direct recruitment, which means that the recruitment process is handled by Bravura and you will be employed directly by COLIVE – the company behind the upcoming launch of The Nooq later this spring. About the company The Nooq is more than just a hotel. It is a vibrant community and a social meeting place where curious people come together in an open and welcoming environment. Here, a stay is more than just checking in and out—it’s about relationships, experiences, and a genuine sense of belonging. Guests often stay longer, get to know each other, and build connections with the on-site team. This makes your role more personal, dynamic, and meaningful than in a traditional hotel. The workplace is characterized by openness, innovation, and teamwork. You are offered a role where you are encouraged to take responsibility, contribute your ideas, and put your personal touch on the experience. Decisions are made close to the organization, which means your ideas, personality, and commitment directly shape how The Nooq is experienced. The Nooq is the next step in COLIVE’s journey—a new hotel concept built on extensive experience in coliving. By challenging traditional structures, more social, flexible, and sustainable ways of living have been developed for young adults. Through active influence on regulations and decision-makers, COLIVE has helped shape the future of how people live and stay. At The Nooq, this philosophy meets the hotel world in a modern home away from home, where community and flexibility are combined with the hotel experience of the future. Work tasks As a housekeeper at The Nooq, you are responsible for ensuring that rooms and common areas maintain a high standard and always feel pleasant and inviting. In addition to cleaning and quality work, the role includes simple system handling: updating room statuses, registering cleaned rooms, and managing guest requests to ensure accurate information and smooth workflows. The role also involves being an active part of the guest experience by meeting guests, answering questions, and engaging with them in a professional and service‑oriented manner. Examples of work tasks: Cleaning hotel rooms and common areas according to established routines and quality standards Cleaning and preparing shared spaces such as the lobby, stairwells, and staff areas Working in digital systems for room management Proactively noticing and reporting issues, damages, and improvement suggestions — or fixing simple matters directly when within your competence Education, experience, and personal qualities Experience in housekeeping, preferably from hotels or similar environments Basic system proficiency Good knowledge of English, both spoken and written Swedish skills are an advantage Driver’s license is a plus You are a structured and thorough person with an eye for detail and the ability to work efficiently without compromising quality. You feel confident interacting with guests and represent the business in a professional and service‑minded way. Within the team, you communicate clearly and contribute actively by being proactive and solution‑oriented. You enjoy a fast‑paced environment and take initiative that positively impacts the organization. Additional information Start: According to agreement Location: Alvik or Bromma, Stockholm Salary: According to agreement We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means that we remove the job advertisement once a sufficient number of candidates have applied. If you are considered for the position, we will contact you for an initial phone interview. Regardless of whether you move forward in the process or not, you will receive feedback on your application. Do you have any questions? Feel free to get in touch! 📧 info@bravura.se 📞 010-171 47 10 We recommend that you submit your application as soon as possible, as we review applications on an ongoing basis. We look forward to receiving your application! #Nextgen