Paramedic (Urgent Care Tech) - Urgent Care

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.  THE OPPORTUNITY  ConvenientMD is seeking a dedicated Paramedic, who is a nationally registered EMT to join our team as an Urgent Care Technician. As a vital clinical team member, you will play an integral role in providing high-quality care to our patients, working alongside medical providers, and contributing to a supportive, collaborative environment. If you are a skilled paramedic looking for an opportunity to grow your career in a fast-paced setting, this position could be a great fit for you.  YOUR IMPACT   * Patient Care & Triage: Conduct comprehensive patient triage by taking vital signs, documenting medical history, and performing observational examinations to identify immediate healthcare needs. * Assist with patient exams, ensuring all necessary equipment and documentation are prepared, while supporting providers during testing and procedures. * Clinical Procedures: * Perform diagnostic and testing procedures, including vision, hearing, drug screens, breath alcohol testing, spirometry, and more. * Execute point-of-care testing such as strep, flu, RSV, SARS-CoV-2, glucose, lipid panel, and urinalysis. * Provide cardiac and airway management, including ECGs, AED use, nebulizer treatments, and oxygen administration. * Deliver wound care assessments, immunizations, and medication administration per federal and state regulations. * Patient Engagement & Documentation: Assist with patient inquiries, communicate test results, and explain medication or therapy plans. * Maintain accurate electronic medical records, documenting patient histories and treatment details. * Observe and report changes in patients' conditions, taking necessary action as needed. * Clinic Operations: * Ensure medical instruments and equipment are clean, sterilized, and maintained per organizational policies. * Maintain a stocked and sterile workspace, supporting smooth clinic operations. * Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care. * Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates. * Welcome and support the training of new team clinic team members.  REQUIRED AVAILABILITY   * Must be able to work 12-hour shifts in consecutive and or non-consecutive days: * For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday. * For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday. * For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.   * Flexibility to work nights, weekends, holidays. * If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic. * Required to travel for training shifts which may occur outside of your primary clinic within a one (1) hour commute.   WHO YOU ARE   * Education: High school diploma or GED required. * Certification and demonstrated prior experience: Licensed paramedic (preferably nationally certified) with prior experience placing and monitoring IVs. * Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes. * Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.  * Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients. * Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations. * Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization. * Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic. * Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn Experity as well as other business systems.   BONUS QUALIFICATIONS  * 1-2 years of patient triage experience in an urgent care or emergency department preferred.  Pay Transparency In order to maintain equity among team members, ConvenientMD has established defined hourly pay ranges for each role. Individual pay is determined based on a variety of factors, including but not limited to location, years of relevant experience, current market conditions, and budget considerations. The pay range listed reflects the potential compensation for this role within this region. Final compensation is determined at the conclusion of the interview process. If your desired compensation falls within the listed range, we encourage you to apply and learn more.  Hourly Pay Range for this Position $24—$34 USD WHY YOU'LL LOVE WORKING WITH US * Collaborative team environment that encourages professional growth * Urgent care services at no cost to our team members and their families * Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance * 401k match after one year of service  * Access to our primary care (depending on location) * Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families  * Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description   The Supervisor, Client Services is responsible for the ongoing Assessment of clients and the development of an appropriate Care plan that meets client needs. Ongoing education, support and supervision of Home Service Workers as well as the development and implementation of an effective communication strategy to ensure staff are aware of changes in client’s status in a timely manner.  Arrange Family and team meetings as necessary. Meet with Home Service workers to complete an annual performance appraisal. The Supervisor works closely with the Service Coordinator in ensuring clients receive care as scheduled and any changes in care are implemented immediately.    We are looking for: 3 Full-Time Permanent Client Services Supervisors Hours of Work: Monday to Thursday: 8:30am to 4:30pm, Friday: 8:30am to 3:30pm. On-Call is required. Location: Head Office; This is a hybrid role. Reports to: Manager, Client Services   Compensation Hiring Salary Range: The salary for this role ranges from $65,000 to $76,500 per year, depending on your skills and experience.   On top of a competitive base salary, we support rest and overall wellness through generous paid time off for vacation, personal and sick days.     Circle of Care Benefits:   Hybrid Environment: This is a hybrid position, with a mix of 3 in-office work and 2 work-from-home days, offering a balanced hybrid schedule. Our main office at 4211 Yonge Street has subsidized underground parking and is located conveniently on the subway line and GO transit.  Health and Dental Benefits: A robust benefits plan with comprehensive health, dental, paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.  Retirement Savings Plan: As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.   Learning and Development: We support your continued growth and learning through paid training and professional development opportunities throughout your career.     Responsibilities   Supervision/Training Personal Support Workers   * Participate in Personal Support Worker Orientation. * Provide Personal support workers with an overview care delivery to clients. * Develop a communication system to ensure all staff are aware of changing client needs and information sharing as 24-hour service delivery. * Arrange to meet with staff on a regular basis i.e. staff meetings to discuss program and concerns. * Supervise Personal Support Workers through on-site scheduled and unscheduled spot checks, including evening and weekend visits as needed. * Assist Home Service Workers in problem-solving. * Arrange spot check appointments, as per agency guidelines. * Provide training and follow-up on Delegated Acts, as required. * Provide direction to Personal Support Workers during crisis situations/urgent visits such as medical emergencies, death, etc. * Facilitate/monitor training and educational opportunities for Home Service Workers in order to encourage attainment of skill enhancement and self-improvement goals. * Conduct performance review with input from Service Coordinators in relation to regular performance appraisals. * Participate in Personal Support Worker recognition events. * Follow all rules/procedures regarding the health and safety of Home Service Workers and clients and monitor their implementation. * Provide input to Human Resources in the development and monitoring of modified work plans with input from Service Coordinators. * Investigate and complete accident reports (WSIB) according to requirements, as necessary. * Enforce compliance with relevant labour legislation. * As required, provide supervision, support, education and evaluation of students placed at the Agency for the purpose of field practice. * Identify education needs of Personal Support Worker and set up education sessions.   Contribute to Team Effectiveness and Service Development   * Participate in department meetings and provide input for improving programs and enhancing efficiency. * Liaise with other departments within the Agency. * Support team decisions and strategies. * Share in handling workload for positive results. * Participate on community and Agency committees as necessary. * Provide support and leadership in a specified area of service (e.g. specialty; skills; language), as required. * Contribute to department and agency success by performing other relevant responsibilities or undertaking special projects as assigned by management. * Working cooperatively with colleagues. * Providing excellent customer service. * Enhance job skills through education and training. * Arrive at work and at appointments in a punctual manner. * Responsible for tidying boardrooms and office kitchen areas after use.    Conduct In-Home Client Assessments   * Ongoing assessment/reassessment of clients' need for service according to Agency guidelines and establish care plans based upon client health and functioning level; support network; and home environment. * Family meetings to discuss client needs and program description as necessary. * Collaborate with Ontario Health atHome (OHAH) for complex clients. * Complete all necessary documentation and obtain required consents. * Advocate on behalf of the client to ensure their needs are met. * Complete initial and follow-up client goal achievement, with client/caregiver input. * Participate in case conferences, as required. * Maintain regular contact with Manager and Service Coordinators.   Risk, Health and Safety Management   * Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38). * Participating in health and safety processes and procedures. * Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being. * Participating in all health and safety training initiatives on a regular basis. * Taking proactive action against client incidents within your scope of practice. * Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies. * Assessing the severity of an adverse client safety/risk event and determining the best follow-up and developing an action plan following the event. Collaborating with funder (ex. HCCSS) and following any additional processes as required. * Calling emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm. * Evaluating any potential hazards and identifying clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence. * Reporting all safety events impacting clients, caregivers and families in a timely and honest disclosure.   Qualifications   * Regulated healthcare professional with current registration in the applicable College. * Experience working with an elderly population or in community-based care would be an asset. * Excellent assessment skills. * Able to supervise a team of Home Service Workers. * Excellent interpersonal, problem-solving and communication skills. Highly organized, able to work independently, while functioning as a member of a team. * Good written and verbal English language skills. * Able to produce accurate documentation and show attention to detail. * Computer skills in Windows, MS Office, and Word processing. * Competent in both the RAI and Gold Care tools * Demonstrated efforts to continuously upgrade skills. * Language skills are an asset (e.g. Russian, Yiddish, Cantonese, Italian). * Valid Driver’s license and vehicle required.