
Plaid · United States
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by...
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to
empowering this transformation by building the tools and experiences that thousands of developers use to create their own
products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of
companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their
financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US,
Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C.,
London and Amsterdam.
Plaid sits at the center of digital finance, helping millions of consumers connect their financial accounts to the apps they use
every day. Our Support team plays a critical role—delivering fast, high-quality help that resolves issues and helps customers get
more from our products.
As Head of Support, you will own our global support strategy and outcomes across customer and consumer support, leading a
distributed team that works across channels, products, and industries. You’ll be responsible for uniting our customer and consumer
support motions, evolving our Customer Success Package business, and using support as a strategic lever to influence product
quality, roadmap, and Plaid’s brand in the market. This is a highly visible role with the opportunity to lead a
multimillion-dollar business, shape end-to-end experiences, and build the gold standard for support in fintech.
Responsibilities
Plaid.
scale.
GTM, and CS Ops, including post‑incident reviews and process fixes.
experiences for customers and consumers.
Qualifications
API company.
regions and time zones.
support insights.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of
driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications
can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience
doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race,
color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical
conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military
or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with
criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable
accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or
interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a
comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to)
scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject
to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups. We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential. As Head of US West, you will lead our Sales and Customer Support teams across the Western United States and Canada. You’ll set the regional go-to-market strategy, drive growth with the support of our channel partners, and provide day-to-day leadership to the team. This role includes people management responsibilities and the opportunity to expand the team. The position is fully remote and can be based anywhere on the West Coast.
WHAT IS COMMONWARE? Today’s blockchain stack is designed to be a jack of all trades, but master of none. Modeled after virtual machines (VM) and kernels, it exposes a monolithic interface through a one-size-fits-all framework instead of molding to the needs of any specific application. At Commonware, we believe that the most popular onchain experiences of the next decade will develop a sustained edge through vertical integration. To accelerate developers that share this perspective, we are building a library of open (MIT/Apache-2) primitives meant to be remixed and modded. SETTING THE STAGE: 8 PEOPLE AND $30M+ RAISED Backed by Haun Ventures, Dragonfly Capital, Mert Mumtaz, Nick White, Dan Romero, Sreeram Kannan, and other experienced operators, Commonware is now hiring for ambitious engineers that can help us expand the Commonware Library to a broader set of applications and support customers, like Tempo, with novel infrastructure built for it. Today, we are a lean team of 8 focused on staying small, nimble, and accountable: Patrick O’Grady (Founder, ex-VP Engineering at Ava Labs, designed Coinbase Rosetta/Mesh), Brendan Chou (First Hire and Head of Engineering at dYdX), Roberto Bayardo (Distinguished Engineer at Google and Coinbase), Dan Laine (Engineer at Ava Labs), Lucas Meier (Cryptographer at Penumbra Labs), Ben Clabby (Engineer at Optimism), André Silva (Consensus at Parity), Andrew Lewis-Pye (Researcher at LSE). We are spread around the globe but assemble at our new office in Palo Alto every few months to fill whiteboards and play arcade games. THE ROLE We don't hire engineers for specific tasks. We hire great people with differentiated experience in a specific area and expect them to direct their focus to the highest priority task. At this time, we are looking for folks that have spent years building any of the following: * Streaming unstructured data over globally distributed infrastructure * Designing and testing onchain execution environments * Optimizing cryptographic primitives (with math and assembly) * Pushing the performance of embedded databases to the limit * Crafting intuitive experiences for users to explore fast blockchains IDEAL CANDIDATE We consider each candidate on a case-by-case basis and don't have a minimum set of requirements any individual must satisfy (other than being based in the United States). That being said, we've found the following to be a good predictor of fit: * You excelled as a programmer, went on to lead a productive engineering organization, but ultimately yearn to build things. * You maintained a large open-source codebase (especially in Rust). * You shop at IKEA because you enjoy building your own furniture. * You understand the difference between writing code and writing the right code. * You dive into rabbit holes rather than running from them. * Your humor is xkcd-forward. EQUAL OPPORTUNITY EMPLOYER Commonware, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We are seeking a commercially minded and forward-thinking finance professional to lead our Finance Business Partnering function. This role will play a critical part in supporting business performance through financial planning, forecasting, and strategic decision support. Reporting to the CFO, the Head of Finance Business Partnering will act as a trusted advisor to senior stakeholders across the business, providing financial insight, challenging assumptions, and helping drive informed decision-making. The role will also oversee tax coordination, finance systems integration, and support the continued evolution of the finance operating model. This is an ideal opportunity for a proactive, hands-on finance leader who thrives in a growing business environment and can balance strong financial discipline with commercial partnership.