Head of Finance Business Partnering, Convex US

What the Role Is Babylist Health is expanding its footprint with insurance payers — moving beyond DME breast pump coverage into insurance-covered classes and additional services. This role owns growing coverage for our core DME business as well as owning the expansion to classes and services. You will be negotiating and closing contracts with commercial payers, from national players like Aetna and UnitedHealthcare down to smaller regional plans, and finding another way in when a payer's first answer is no. Once a contract is signed, you'll partner closely with our payer operations team to get payers live and patients ordering as fast as possible. The job doesn't stop at the signature — you're expected to build relationships with the program leads and thought leaders inside a payer (maternal health, maternity investment) who can turn a contract into a broader partnership, like preferred DME provider status driving adoption of Babylist's registry and courses. Who You Are * You have 8+ years of experience in healthcare and insurance industries within a business development, partnerships, or payer contracting role. Ideally in a startup environment * You have a deep understanding of the insurance payer landscape, what motivates payers to form partnerships (and how this varies across payers), and how to build a compelling payer value proposition * You've built and maintained relationships at the highest levels with large national payers, including Aetna and UnitedHealthcare, with the ability to move beyond transactional contracting into partnerships that span the full patient experience * You have an understanding of or direct experience with insurance access strategies in health care services. Bonus if experience is in the DME space * A plus if you have a background working with or at a commercial insurance payer * Ability to build relationships and secure contracts with all types of insurance payers, from big commercial payers to smaller local payers * You excel at building relationships with key decision makers and have a proven track record of success in developing payer segment strategies and securing in-network access across different payer types * You love solving problems and have tremendous perseverance and resilience to try new things and work on it until you get it right  * You are strategic partner to both internal and external stakeholders, with the ability to create win-win relationships that lead to positive business outcomes * You are passionate about the healthcare industry and have a proven track record of success in insurance payer access  * You thrive in an environment that values collaboration over individual achievement * Bachelors or equivalent work experience required How You Will Make An Impact * Develop and execute a plan to gain direct in-network access to major national and local payers for the DME breast pump business and new lines of business including insurance covered classes, lactation, and doula care * Build and maintain strong relationships with insurance payers of all sizes, including big commercial payers as well as smaller niche payers  * Negotiate contracts with insurance payers and ensure contracts are being managed and maintained effectively * Work closely with the cross functional teams including dedicated payer operations team to ensure we have the operational processes and capabilities in place to onboard and service patients insured by payer partners * Develop and maintain a deep understanding of the insurance payer landscape, including industry trends, competitive offerings, and market dynamics * Build strategic partnerships with payers, health systems, and OB GYN providers to create awareness and adoption of Babylist Health  * Provide strategic recommendations around additional products and services to add on the Babylist Health roadmap including insurance access plan for the same About Compensation We use a market-based approach to compensation. The starting salary range for this role is: $178,284 to $213,974 + target 20% annual bonus and competitive equity Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Who We Are Babylist is the leading platform for expecting and new families. More than 10 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, guidance, and expert recommendations. As a modern, AI-forward tech company, Babylist has expanded from a universal registry into a full ecosystem — the Babylist Shop, Babylist Health, Babylist Money, NYC and LA showrooms, branded content, and more — generating $750M in revenue in 2025. Building the generational brand in baby, Babylist is reshaping the $235B kids and baby market and helping parents feel confident, connected, and cared for at every step. Our Ways of Working Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up. Why You Will Love Working At Babylist Our Culture * We work with focus and intention, then step away to recharge * We believe in exceptional management, and we invest in the tools and the time to connect with colleagues * We build products that positively impact millions of people's lives * AI is part of how we work, not a side experiment. You'll have leading tools like Claude and ChatGPT from day one, with no waiting on access, so the busywork gets handled and your judgment goes where it counts Growth & Development * Competitive pay and meaningful opportunities for career advancement * We believe technology and data can solve hard problems * We're committed to career progression and performance-based advancement Benefits * Company-paid medical, dental, and vision insurance * Retirement savings plan with company matching and flexible spending accounts * Generous paid parental leave and PTO * Winter Wonder Week: the whole company takes a paid week off at the end of the year, whether or not you celebrate anything, so everyone's out at once and comes back refreshed * Remote work stipend to set up your office * Perks for physical, mental, and emotional health, parenting, childcare, and financial planning IMPORTANT NOTICES Recorded Interviews. Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription. Interview Integrity. AI is part of how we work at Babylist. We expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles. How We Review Applications We use AI throughout our hiring process to help review, screen, and assess applications. These tools support our team's review; they do not replace it, and every hiring decision is made by a person. Connections at Babylist. If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone. Protect Yourself from Scams. All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles at babylist.com/careers.

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.  ABOUT THE ROLE As an Enterprise Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer—building the strategic playbooks and defining how we support complex accounts at scale. YOU ARE * An Expert Relationship Builder: You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts. * Comfortable with Complexity: You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics. * A Structure Builder: You are energized by the "grey area" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one. * Commercially Minded & Composed: You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity. YOU WILL * Own the Enterprise Lifecycle: Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification. * Build the Strategic Playbook: Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts. * Champion Cross-Functional Alignment: Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans. * Mitigate Risk & Drive Growth: Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR). * Streamline Executions: Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent. YOU HAVE MUST HAVE * Enterprise Mastery: 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale). * Commercial Acumen: A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR. * Executive Communication: Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders. * Lifecycle Oversight: Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives. Nice to Have * Industry Experience: Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models. * CS Ecosystem Tech: Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms. * Playbook Design: Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch. INTERVIEW PROCESS 1. Initial Screen – 30 min with Lead Recruiter 2. Hiring Manager Interview – 45 min with Head of Success 3. Case Study Presentation – 60 min Assignment 4. Peer Interview – 30 min with Sr. CSM     Problem Solving Exercise – 60 min with Head of People 5. Reference Checks *We also require completion of the Wonderlic Assessment before the end of the process.  This is done independently and takes about 20-30min.   WE OFFER * 100% remote work environment * Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical) * Equity package * Flexible PTO with a 15-day minimum * Generous Parental Leave * FSA and HSA options * 401(k) * Growth & Wellness Stipend * WFH Equipment * Chance to work with the latest technology * A collaborative, high-ownership culture with clear opportunities for career growth     Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.  Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.