
Airbnb · United States
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 b...
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million
hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique
stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Global Threat Assessment Program (GTAP) provides 24/7 investigations and behavior-based threat assessments to guide Airbnb's
response to ongoing critical safety incidents. Working across three regions (AMER, EMEA, and APAC), GTAP responds to ongoing
threats of violence, stalking, harassment, and other serious safety incidents, partnering closely with Law Enforcement Operations,
Legal, and Customer Support to mitigate threats to our platform and communities.
The Difference You Will Make
The Regional Operations Manager for the GTAP is responsible for overseeing day-to-day operations within their assigned region.
This role is crucial in ensuring the safety and security of Airbnb's community within the region. You will lead a regional team of
threat assessment managers, set and manage team performance expectations, and serve as the expert voice on high-threat incident
deescalations.
A Typical Day
assessments, develop incident management plans, and drive cases to resolution.
auditable.
GTAP and GSRM stakeholders in a timely way.
across all regions.
to the Global TAO Manager for program-wide reporting.
— and raise them with analysis and proposed action.
and to exchange threat information to reduce and minimize risks to the Airbnb community within the region.
research, and intelligence groups and vendors.
Your Expertise
violence, stalking, harassment, or comparable subjects
recommended action with confidence.
management component.
Mastery of open source research and online investigative techniques.
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as
agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered
entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if
the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform
you what states you are eligible to work from.
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement,
and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals
are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and
require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.
Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting
process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online
application.
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training,
transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be
modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: * The Global Safety & Risk Management (GSRM) organization protects Airbnb's global community through proactive risk management, investigations, and real-time response to critical safety incidents. GSRM's 24/7 operations span the Global Threat Assessment Program (GTAP), Law Enforcement Operations (LEOps), Global Investigations (GI), and Insider Threat Investigations (ITI), The Difference You Will Make: * As the Enablement Manager for LEOps you will directly support the teams that deliver Airbnb’s response to criminality and serious safety threats to our users and communities. * Law Enforcement Response Team: This team owns Airbnb’s response to lawful requests for user data from police, courts, and authorised government agencies. The Enablement Manager is responsible for ensuring that the team can process requests accurately, on time, and in line with Airbnb's policies and applicable privacy laws. Given Airbnb operates worldwide, this requires deep knowledge of how data privacy laws vary by country and how they affect what can and can't be shared with authorities. * Global Threat Assessment Program: GTAP is Airbnb's internal team responsible for assessing and responding to serious safety concerns during ongoing bookings. Serious incidents are primarily escalated to GTAP by Customer Support and LERT. The team's job is to rapidly research the nature of each incident, assess the threat posed to our users and the wider community and provide advice on rapid mitigation. Threat assessments and mitigation advice are used to inform cross-functional decisions and actions to rapidly resolve incidents safely and responsibly. The Enablement Manager is responsible for ensuring that the team have the best tools, processes and training and that the global director has the best visibility and insights to ensure consistent high quality outcomes. A Typical Day: You will work with the global director, regional operations managers and partners in Risk Management, Tooling and Ops Development delivering fast, accurate and efficient response operations. You will enable consistent delivery across a globally distributed team under universal standards, workflows and performance management. This is a complex role for someone with a deep appreciation of how to mitigate myriad complex threats under a scalable operational model. Program Facilitation * Work with Risk Management, Tooling and Ops Development to evolve LEOps’ operating framework: standards, workflows, tooling, training and quality performance. * Develop and coordinate performance oversight across the full response lifecycle: intake and triage, investigation, assessment, response, and after-action learning. * Facilitate planning, oversight and change management in order to take advantage of opportunities and mitigating emerging threats Metrics, Reporting & Operational Performance * Monitor and report on key performance indicators across the program: case volume and throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores. * Surface performance trends and risk posture to leadership on a regular cadence. * Support the Global Director LEOps in monitoring performance across the team. Thought Leadership * Identify insights into operational gaps and risk vulnerabilities within LEOps and across Airbnb’s global operations develop options to mitigate them. * Identify opportunities to deliver faster, more accurate outcomes to drive up safety and mitigate enterprise risk. Your Expertise: * 8+ years of experience in complex, data driven delivery operations, with at least 3 years leading operational development. * A strong safety background: you have led or supported globally distributed teams delivering complex operations within Trust and Safety. * Proven program-building experience: you have established case management systems, workflows, process, SLAs, and QA processes, not just operated within existing ones. * Subject matter expertise in global data privacy laws affecting disclosures to law enforcement, and an established network across law enforcement and government authorities. * Metrics and operational fluency: you have defined KPIs, built reporting, and used data to drive decisions and demonstrate program value to senior leadership. * Enabled performance management across a matrixed, globally dispersed organization spanning multiple geographies, languages, and time zones. * Executive presence with outstanding written, verbal, and presentation skills, and the ability to brief senior executives on sensitive, complex matters clearly and concisely. * Ability to build partnerships and work collaboratively and cross-functionally in a fast-paced environment where life safety is the top priority. * Demonstrable commitment to Airbnb's core values. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $125,000—$145,000 USD
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Join Fraud and Safety Operations—a dedicated, high-trust team at the heart of Airbnb’s mission to protect our Hosts, Guests, and the integrity of our global marketplace. This team works at the intersection of fraud intelligence, data analytics, and platform protection, collaborating closely with Data Science, Product, Global Operations, Safety, Legal, and Community Policy teams. You’ll partner cross-functionally to safeguard Airbnb’s community against ever-evolving threats. The Difference You Will Make: In this role, you will lead the defenses that prevent novel and emerging fraud and abuse, directly owning our strategy for proactive fraud identification and mitigation. Success means disrupting upstream risks, shaping proactive fraud strategies, and building systemic defenses. Your work will directly enhance platform trust and resilience, with a measurable impact on fraud loss reduction, threat anticipation, and risk prevention. A Typical Day: * Proactive Threat Mitigation: Lead and mentor a specialized team to analyze large-scale fraud signals, translating complex data into platform-level controls, rules, and policies to stop bad actors upstream. * Strategic Analysis: Analyze fraud trends and patterns using SQL and Python, utilizing tools to visualize findings and drive data-informed decision-making. * Cross-Functional Leadership: Collaborate with data, product, trust & safety, legal, and policy teams to design and implement new fraud countermeasures and automated defenses. * Executive Reporting: Develop and present clear investigative reports and fraud intelligence summaries to leadership and cross-functional partners using Slides and data visualization tools. * Incident Command: Respond to critical incidents, ensuring platform integrity and community safety during high-severity events or emerging threat spikes. * Systemic Improvement: Identify automation opportunities to streamline detection processes and reduce manual operational lift. Your Expertise: * 8+ years of leadership experience in fraud intelligence, risk analytics, or related fields (e.g., financial crime, marketplace fraud, platform abuse). * Trend-Level Intelligence: Demonstrated expertise connecting trend-level insights to broader fraud patterns and systemic risk, rather than just resolving individual cases. * Technical Proficiency: Advanced proficiency with SQL and Python for analysis; experience building dashboards and visualizations in Tableau. * Fraud Typology Knowledge: Deep understanding of Account Takeover (ATO), Scams, behavioral analysis, and the development of risk controls. * Communication: Proven ability to produce clear, structured investigative writing and guide others in narrative and reporting standards for executive audiences. * Risk Frameworks: Working knowledge of cyber risk frameworks, digital forensics, and platform security; certifications such as CISSP, CHFI, CEH, GIAC, CFE, or Security+ are preferred. * Leadership: Track record of building and leading high-performing teams, fostering clarity, accountability, and resilience in high-stakes environments. * Global Collaboration: Experience collaborating with international and cross-functional partners to drive policy, process, and technology improvements. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $150,000—$185,000 USD
Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results Join Us, Concentric - "Your World Secured" We are currently looking to hire a Threat Assessment Manager to join our team embedded with our client in San Francisco! This position allows for remote work within the United States. *This is a full-time position with a four-day, 10-hour shift schedule. The current schedule is Sunday through Wednesday, though shifts are subject to change based on business needs. JOB DESCRIPTION The Threat Assessment Manager will be responsible for comprehensive threat assessment management for client staff and operations, while contributing to and protecting client culture and business interests. This role provides behavioral threat assessments, case management, and other related security management services to address external threats to the client company. The scope of the role pertains to threats to life safety to the company, employees, and partner community as directed by the client. Threat Managers will perform these tasks using client-supplied equipment, network access, and information platforms. Threat Managers will perform these duties via the following: * Application of subject matter expertise * Adherence to prescribed program policies and procedures * Coordination with the greater team of cross-functional program groups to provide immediate and collaborative incident management when needed. RESPONSIBILITIES * Develop and maintain comprehensive threat research regionally. * Identify, investigate, analyze, and manage global threats to executive staff and employees * Produce actionable and concise threat analysis products in a timely manner to inform cross-functional groups, executive staff protection, and enterprise-wide security operations * Work with and guide open-source intelligence analysts, utilizing law enforcement databases, social media platforms, and the deep/dark web for known and potential threats capable of impacting executive staff, employees, or the business partner community. * Manage Safety and Security team relationships with local law enforcement partners and other investigative, research, and intelligence groups and vendors. * Work closely with the client's customer service team members on threats * Maintain global situational awareness of potential and developing threats and prepare impact analyses * Work on complex security incidents with multiple stakeholders, including those without experience in the threat and intelligence fields. * Lead regional cross-functional program syncs to educate and develop improved threat capabilities. * Assist in program development with workflow creation, threat methodology research, and other planning products. * Have a team-focused approach to problem-solving. * Be comfortable communicating with everyone from senior executives to entry-level employees. * Have the ability to translate complex security issues in a way that your specific audience can consume and understand them. * Conform with and abide by all regulations, policies, work procedures, and instructions REQUIRED QUALIFICATIONS * 3-5 years of experience in threat analysis, ideally behavioral threat assessment, and threat management. * Experience supporting a comprehensive threat management program and direct experience conducting investigations, intelligence collection, analysis, and case management. * Extensive experience with utilizing open source research, criminal background information, and other online investigative techniques. * Current member (or ability to become a member) of professional threat assessment organizations (i.e., Association of Threat Assessment Professionals). * Ability to work some non-traditional hours (e.g., nights, weekends, or holidays) and respond to emergent or time-sensitive situations. * Excellent written and oral communication skills, demonstrable during the interview process. * Must be a highly adaptable and flexible individual with the ability to build partnerships and work collaboratively and cross-functionally. * Professional competency in the Google Suite of workspace applications and Mac OS. * This position requires up to 10% travel PREFERRED QUALIFICATIONS * Certified Threat Manager (CTM), or currently eligible to sit for the CTM exam per the Association of Threat Assessment Professionals (ATAP) standards. * Bachelor’s degree preferred (years of experience may be substituted). * Former or current Law Enforcement experience * International experience/living abroad * Data analysis * Planning and policy drafting * Training and Exercise experience COMPENSATION & BENEFITS * The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents. * Concentric also offers an HSA employer contribution * Medical FSA * Employer-paid insurance: life, STD, LTD, and AD&D * 401 (k) including employer match * 11 paid holidays * Paid leave (vacation, sick, parental) * Annual Health & Wellness Benefit * Pet Insurance * National discount employee program * Employee Assistance Program for personal needs * Credentity Protection - Eclipse Digital Protection by Concentric * Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate. * Dedicated Security and Intelligence Training Programs for Professional Development * Coaching and Mentoring Opportunities San Francisco, California Pay Range $110,000—$110,000 USD Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.