Project Manager

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. * We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. * We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. * We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. We are currently expanding our Customer Success team, and we’re looking for a new colleague as Customer Success Manager (CSM) for Western Europe. Could you be one of them? * Help top e-commerce businesses boost their performance. * Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm. TASKS AND RESPONSIBILITIES: As a Customer Success Manager you will be expected to: * Build long-term relationship with your clients * Act as a trusted advisor & industry expert able to challenge  the status quo * The role of CSM is to act as a guardian for both, client & Bloomreach's Engagement Pillar. * On the client side, the CSM’s main role is to ensure that CDP Pillar delivers value to the client at every moment of the cooperation. * As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that our CDP is fully aligned with their client’s goals & strategy. * On the other hand, the CSM should ensure that the cooperation is a win-win for both sides. WHAT WE EXPECT OF THE CANDIDATE: * 2-3 years of work experience. Ideally in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. * In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast. * Knowledge of e-commerce, marketing and the current trends in the industry. * Experience of leading teams and projects or pursuing own business (ideally B2B). * Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction. * Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on. * Basic understanding of technology around marketing cloud solutions. * Independence, self-organization, ability to navigate ambiguous situations. * Native fluency in English. Nice to Haves:  * Fluent in Danish * Or fluent in any of the following; Dutch, Swedish, German #LI-HO1   MORE THINGS YOU'LL LIKE ABOUT BLOOMREACH: CULTURE: * A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.  * We have defined our 5 values [https://www.bloomreach.com/en/careers?utm_source=Job-Description-Footer&utm_medium=Job-Description&utm_content=Hyperlink-1] and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.  * We believe in flexible working hours to accommodate your working style. * We work virtual-first with several Bloomreach Hubs available across three continents. * We organize company events to experience the global spirit of the company and get excited about what's ahead. * We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. * The Bloomreach Glassdoor page [https://www.glassdoor.com/Overview/Working-at-Bloomreach-EI_IE442167.11,21.htm] elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page [https://www.comparably.com/companies/bloomreach] Culture score is even higher at 4.9/5 PERSONAL DEVELOPMENT: * We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. * Our resident communication coach Ivo Večeřa [https://www.linkedin.com/in/ivo-ve%C4%8De%C5%99a-2a94291/] is available to help navigate work-related communications & decision-making challenges.* * Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. * Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* WELL-BEING: * The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* * Subscription to Calm - sleep and meditation app.* * We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. * We facilitate sports, yoga, and meditation opportunities for each other. * Extended parental leave up to 26 calendar weeks for Primary Caregivers.* COMPENSATION: * Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* * Everyone gets to participate in the company's success through the company performance bonus.* * We offer an employee referral bonus of up to $3,000! * We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! ---------------------------------------------------------------------------------------------------------------------------------- Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com. [https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F&data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D&reserved=0]   Why we're hiring: We are looking for a commercially minded finance professional to play a key role in the timely and accurate delivery of monthly management accounts for the Infosum legal entities within the wider WPP EMEA Group. This position is responsible for providing insightful variance analysis, exception reporting, and ensuring robust financial reporting that supports effective business decision-making. Working closely with the Infosum's junior management accountant, you will collaborate on Accounts Payable, Accounts Receivable, and SAP BFC reporting processes while also contributing to initiatives that drive greater efficiency, improve controls, and enhance ways of working across both the finance function and the wider business.   Success in this role requires strong stakeholder management skills and the ability to build effective relationships across multiple teams and levels of seniority. You will partner closely with colleagues across Finance and the business, helping to ensure the delivery of high-quality financial information and supporting key strategic objectives.   This role sits within the Infosum Finance Team, reporting directly to the SVP Finance of Infosum in the short term and longer term to the Financial Controller. It offers an excellent opportunity to gain exposure to a dynamic, fast-paced, and collaborative global organisation.   InfoSum is WPP’s privacy-first data collaboration technology, trusted by global businesses to unlock the full potential of their first-party data without risk. Its patented, cross-cloud, decentralized collaboration technology leverages advanced Privacy-Enhancing Technologies (PETs) to radically transform how companies generate audience intelligence and drive better customer experiences.  What you'll be doing: Month-End, Year-End & Variance Analysis * Take ownership of the preparation of monthly Management Accounts, ensuring all balances are accurately reconciled to the Trial Balance. * Prepare and post journals, including accruals and salary postings, in line with IFRS accounting standards. * Lead monthly variance analysis against budget and forecast, providing clear insights and exception reporting to support decision-making. * Investigate and resolve post month-end queries in a timely manner. * Ensure all supporting schedules reconcile to the Profit & Loss statement and Balance Sheet. * Own the month-end reporting pack, ensuring compliance with Internal Controls over Financial Reporting (ICFR). * Support SOX, interim and year-end audits by providing relevant documentation, analysis and responses to auditor requests. * Prepare direct and indirect tax filings as required for the UK legal entity and support preparation with external advisers for non UK legal entities. Group & WPP Reporting * Prepare management and external reporting submissions, including supporting schedules within BFC. * Partner with the EMEA finance team to resolve reporting queries and ensure the accuracy of submissions. * Produce and submit monthly financial commentaries to EMEA stakeholders. * Prepare and submit quarterly and year-end reporting packs in line with Group reporting requirements. Continuous Improvement & Business Support * Ensure ongoing compliance with company policies, financial controls and SOX requirements. * Identify opportunities to improve processes, strengthen controls and drive efficiencies across the finance function. * Act as a key contact for the Junior Management Accountant in the team, managing ad hoc queries and ensuring effective collaboration. * Support a range of finance and business improvement initiatives, including project work and other ad hoc activities as directed by the Financial Controller and SVP Finance for Infosum. This role offers broad exposure across financial reporting, controls, audit and business partnering, providing an excellent opportunity to develop within a fast-paced, global organisation. What you'll need: Essential * CIMA, ACA or ACCA qualified. * Strong Excel skills, with the ability to analyse, manipulate and present financial data effectively. * Highly organised, with excellent attention to detail and a commitment to accuracy. * Able to quickly adapt to changing priorities, manage competing demands and deliver to tight deadlines. * Strong analytical, problem-solving and reconciliation skills. * Excellent communication and stakeholder management capabilities, with the confidence to build relationships across a range of teams and seniority levels. * A proactive, enthusiastic and positive approach, with a willingness to take ownership and drive results. * Comfortable working both independently and collaboratively within a team environment. Desirable * Experience working with Xero accounting software. * Experience using BFC (Business Financial Consolidation) or similar group reporting systems. We're looking for someone who is curious, commercially minded and eager to contribute to a high-performing finance team. You'll thrive in a fast-paced environment, enjoy solving problems and be motivated by opportunities to improve processes and drive efficiencies.   Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT [https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment]) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.