Founding Customer Experience Lead

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role As ElevenLabs continues to scale its global enterprise GTM motion, we're looking for a builder to define what world-class enablement looks like at that scale. You'll own the strategy behind how we turn every rep - AE, AM, and SDR, in every region - into a top performer: where we invest enablement time for maximum leverage, when and how we verticalize training by segment and geography, and which metrics prove the work is paying off in pipeline, revenue, and behavior change. You'll lead a global enablement function spanning onboarding, technical and product enablement, and outbound enablement - setting the strategic direction and measurement framework that enablement function leads build and deliver against. You'll operate with full AI fluency, building automations applied directly to enablement workstreams and embedding AI fluency into the seller curriculum. This is a new role focused on taking our enablement function to its next phase of growth. You'll design the systems, standards, and operating rhythm for enablement as we expand into new regions and segments. You'll partner cross-functionally - especially with the product marketing team that owns customer-facing assets - while you own everything that makes our sellers great internally: training, certification, and enablement infrastructure. Requirements * 8+ years enablement leadership experience built around a technical product and a mature enterprise sales motion - you know how to enable sellers across multiple use cases, buyer types, and platform plays * Real sales experience of your own, plus hands-on experience building or working with AI agents and/or API tools - you speak credibly to what reps are actually selling * A track record building enablement strategy and measurement frameworks - defining and tracking performance indicators across AE, AM, and SDR teams * Experience scaling programs consistently across distributed, global teams and time zones * A builder's mindset - you're energized by defining a function's strategy, systems, and standards from the ground up * Bonus: experience leading or enabling a technical or field engineering motion in addition to a revenue motion Location This role is remote-first and can be executed from anywhere in the US or Europe, with the ability to operate across US and European time zones. You're also welcome to work from our offices in New York, San Francisco, London, Dublin, or Warsaw. Minimal travel is expected.

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE ElevenLabs is growing fast — and as head of Talent Operations, you'll be the strategic force that makes that growth possible at scale. This isn't a support role. You'll own the infrastructure, tooling, strategy, and team that power how ElevenLabs hires across every function and every market. You'll work directly with the Head of Talent and senior leadership to translate hiring ambitions into operational reality — whether that's standing up a specific hiring programme across new markets, designing the frameworks that make our interviewers more calibrated, or architecting the integration between our HRIS and ATS to eliminate manual work at scale. The problems are large, the autonomy is real, and the impact is immediate. This role requires you to be an IC as well as a lead, driving the team forward whilst having the technical aptitude and attitude to dive into topics and help the team build solutions. Specifically, you will: * Own the end-to-end talent technology stack — leading vendor strategy, managing relationships, making build vs. buy decisions, and ensuring tools are configured, integrated, and used to their full potential. * Identify, design and drive org-wide hiring programmes and frameworks — from interview evaluation systems, to our headcount planning solution and multi-market hiring playbooks. * Lead and develop a team of Talent Operators and Coordinators, setting direction, managing priorities, and creating the conditions for the team to operate at pace without sacrificing quality or candidate experience. * Own the talent data strategy — defining what we measure, building dashboards and reports that surface what matters, and making sure the whole team is working from the same picture. * Act as the strategic interface between Talent and cross-functional partners across People, Finance, Legal, and Engineering, managing complex stakeholder relationships and unblocking hiring at every level. * Identify and eliminate operational drag — building durable SOPs, designing scalable processes, and deploying automation (n8n, AI tooling, custom integrations) wherever it meaningfully reduces friction. * Own core functional processes such as headcount planning. REQUIREMENTS We’re looking for someone who thrives in a fast-paced, detail-oriented environment and is passionate about making talent operations run like a well-oiled machine. * Proven experience leading talent operations or other operational function at a high-growth technology company, ideally through a period of significant scale. * Strong strategic thinking — you can zoom out to design a programme across ten markets and zoom back in to make a tactical call on an ATS configuration the same day. * Deep experience owning or significantly influencing a recruiting tech stack; you understand how ATS pipelines, HRIS integrations, and data flows connect, and you can drive decisions across all of them. * Track record building and leading teams — you know how to set direction clearly, develop people, and hold a high bar without micromanaging. * Exceptional stakeholder management — you've worked closely with senior cross-functional leaders and know how to move fast without leaving people behind. * A builder's instinct — you default to systemic solutions over one-off fixes, and you're comfortable driving automation and tooling decisions hands-on, not just in concept. Nice to have: * Experience designing and running multi-market or international hiring programmes. * Comfort with workflow automation tools (n8n, Zapier, or similar) or building lightweight technical solutions yourself. * Prior experience working in or alongside a fast-scaling AI or deep tech company. If you enjoy working in a fast-paced environment, making data-driven decisions, and driving business impact, this could be a great fit. LOCATION This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw. #LI-Remote