Customer Care Advocate
Ready to build your career? Join our team of Advocates working
in person at our Tempe headquarters! As the voice of Carvana, you’ll be revolutionizing the car-buying journey by making
the process of buying and/or selling a car simple, seamless, and unforgettable.
Why join Customer
Care?
Your Launchpad to a Carvana Career: We believe in a "Careers Not Jobs" philosophy.
Customer Care is our ultimate training ground—strong performance opens the door to frequent pay increases and exclusive internal
opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. 90% of our leaders were
promoted from within - and we can’t wait to see where this opportunity takes you!
The Human Touch, Powered by
AI: We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles the administrative
busywork (like drafting call notes and summarizing previous cases). By letting AI do the heavy lifting, you can focus entirely on
what matters most: building genuine human connections and resolving complex customer scenarios.
Fast-Track Your Earnings!
Your compensation grows as quickly as your skills do. We start this role at
a competitive $20/hr, but by consistently hitting your performance goals, your pay scales up fast:
- Day
1: $20/hr
- Month 4: $21/hr
- Month 6: $22/hr
- Ongoing:
After 6 months, you unlock our "Careers Not Jobs" program, making you eligible for an additional $0.50 increase every 90
days.
Stay on track, and you'll be earning $24+/hr by your one-year work anniversary!
About the
Role:
This is a full-time, hourly role with an assigned schedule (typically 38–45 hours per week). The role
includes regular weekend and potential holiday shifts, along with overtime opportunities based on business needs.
In
this role, you will:
- Create exceptional experiences by building genuine relationships with customers, guiding them
through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
- Adapt and thrive
in a fast-paced environment where new products and innovations keep us ahead of the competition. Staying current with evolving
technology and product updates is a core part of the day-to-day
- Problem-solve with a purpose, using your critical
thinking skills alongside AI technology to actively listen to customer needs and find effective solutions in real-time.
- Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of
a ninja.
- Delivering high-quality interactions worthy of our moms is non-negotiable. Our always-on AI coach supports
every customer interaction with real-time feedback and coaching, helping you continuously improve your professional
communication.
- Other duties as assigned.
What You Bring:
Experience: A Bachelor's degree and a passion for customer service
- Tech-savviness: Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot
effectively.
- Resilience & Critical Thinking: You have a high capacity for learning, can adapt
quickly to rapid change, and make thoughtful, caring decisions that support customers throughout their car-buying journey.
You enjoy servicing customers over the phone, and have a strong attention to detail while handling casework.
Ability to read, write, speak, and understand English
Investing in You: Benefits &
Perks
At Carvana, we know when our people thrive, we all win. That’s why we’ve built a Total Rewards package that
goes beyond the basics—designed to support your growth, your well-being, and your success every step of the way.
Financial Well-being:
- Tuition reimbursement for those pursuing a bachelor's degree and a student
loan repayment program for those who already have one
- 401(k) retirement plan with Carvana matching contributions
- Opportunity for overtime based on business need
- Employee Stock Purchase Plan and Carvana Shares annual grant program,
allowing you to become a Carvana shareholder
Health & Wellness:
- 100% company-paid
healthcare premiums for comprehensive medical coverage
- Dental and vision benefits to care for your overall health
- Wellness programs focused on supporting your mental, physical, and financial health
- Pet care savings program because
we know your furry friends are family too!
Work-Life Balance:
- Generous paid time off
starting with 13 days in your first year, increasing to 20 days in year two and beyond
- 9 company-paid holidays, including
your birthday, because we celebrate you!
And more!
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are
required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without
notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for
employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status,
national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis
protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected
categories.
Hiring is contingent on passing a complete background check. This role is not eligible for visa
sponsorship.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the
essential functions of their jobs.