Senior IT Operations Specialist (all genders)

SENIOR SERVICE DESIGNER 6-Month Full-Time Contract | Sydney CBD (Pitt Street) | Hybrid Working Closing date Sunday, August 2nd, 2026 Are you passionate about reimagining services that make a genuine difference to people's lives? At Uniting, we're looking for a Senior Service Designer who thrives on understanding how services work today—and how they could work better tomorrow. You'll bring curiosity, creativity, and a human-centred mindset to redesign services that improve experiences for our customers, employees, and communities. This is an opportunity to work on meaningful transformation across one of Australia's largest purpose-led organisations, partnering with diverse teams to create services that are intuitive, effective, and truly customer-centred. WHAT YOU'LL BE DOING You'll lead end-to-end service design initiatives, combining research, insight, and collaboration to solve complex problems. From mapping current and future state processes, customer journeys, and service blueprints to facilitating co-design workshops and testing new ideas, you'll help shape services that deliver better outcomes for everyone who interacts with Uniting. Working closely with stakeholders across technology, marketing, operations, and service delivery, you'll champion human-centred design and influence customer-first thinking across the organisation. WE'RE LOOKING FOR SOMEONE WHO... * Loves pulling services apart to understand how they work—and redesigning them to work even better. * Can seamlessly switch between front-stage customer experiences and the behind-the-scenes processes that make them possible. * Has exceptional process mapping skills and can confidently map current and future state processes, identifying pain points, dependencies, opportunities, and improvements across complex services. * Is naturally curious and enjoys uncovering customer needs through research and insight. * Brings strong experience in service design, design thinking, and human-centred design methodologies. * Is confident facilitating workshops, leading co-design sessions, and bringing diverse stakeholders together. * Has experience creating customer journeys, service blueprints, personas, and prototypes. * Is comfortable working with ambiguity, translating complex information into practical solutions. * Is confident using tools such as Miro, Figma, Sketch, Adobe Creative Suite, or similar, and embraces AI to enhance the way you work. * Enjoys collaborating, influencing, and challenging thinking in a respectful and constructive way. * Will be an active member of a supportive team and community of practice. YOU'LL BRING * A degree in Service Design, UX, Interaction Design, or a related discipline. * Demonstrated experience delivering successful service design projects in complex environments. * Strong research capability across qualitative and quantitative methods. * Exceptional visual communication, storytelling, and facilitation skills. * A portfolio that showcases your service design thinking and impact. * A curiosity for AI and how it might improve services. Experience working across enterprise-scale organisations or within sectors such as technology, financial services, philanthropy, or other complex service environments will be highly regarded. SHOW US HOW YOU THINK When you apply, please include a link to your portfolio or attach a few examples of service design work you're proud of. We love seeing customer journeys, service blueprints, workshop outputs, prototypes, case studies, or anything that demonstrates your approach to solving complex problems. Confidential or de-identified examples are perfectly fine. WHY UNITING? At Uniting, our purpose is to inspire people, enliven communities, and confront injustice. Every improvement you help design has the potential to positively impact the lives of the people and communities we support across NSW and the ACT. You'll also enjoy: * Hybrid working with a modern Sydney CBD office on Pitt Street. * A collaborative and highly capable Service Design team where ideas are welcomed. * Meaningful work with real social impact. * Salary packaging benefits to increase your take-home pay. * Access to Fitness Passport and a range of employee wellbeing initiatives. If you're energised by solving complex service challenges, influencing meaningful change, and creating better experiences through human-centred design, we'd love to hear from you. For further information, please contact Louise Massie, Senior Talent Acquisition Specialist, at mmassie@uniting.org [mmassie@uniting.org]. To ensure every application is managed fairly and consistently, all applications must be submitted through our online careers portal. Unfortunately, we aren't able to accept applications sent directly via email. ABOUT UNITING Uniting NSW & ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities, and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing, and inclusion of children and young people. EMPOWERED BY DIVERSITY At Uniting, inclusion isn't just something we value—it's how we work. We welcome people from all backgrounds, experiences, and identities, and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people of all ages, cultural backgrounds, faiths, genders, and sexual orientations. If you require adjustments to participate in our recruitment process, please let us know.

JOIN US AS A (SENIOR) BACKEND ENGINEER (ALL GENDERS) IN OUR VEHICLE MISSION TEAM ON A SHARED JOURNEY THAT MATTERS!  To make the vision of an autonomously driving mobility service a reality, the teams in our Vehicle Integration domain develop the applications and tools needed to enable autonomous passenger management within our MOIA vehicles in a world without a driver: How do passengers authenticate themselves in an autonomous vehicle? How do we ensure a safe cabin during boarding and the ride? Which content should be displayed on the vehicle screens to provide a safe and informative user experience for the passenger?    The Vehicle Mission team addresses these challenges by building the mission control backend that orchestrates autonomous vehicle operations. The team develops the orchestration of driving tasks to autonomous vehicles, coordinates passenger boarding workflows, and ensures reliable communication between backend systems and on-vehicle components. This includes integrating with external self-driving system providers and providing test infrastructure and tools for autonomous vehicle development.  The team has the necessary roles to take full responsibility for the given value streams: from backend and embedded developers to quality specialists, cyber security experts and product owners. Join the team if you want to solve these challenges in an agile and customer-driven environment.   WHAT YOU WILL DO * Research and develop passenger management systems for autonomous mobility services  * Bridge the data flow of the AWS-based backend infrastructure and the in-vehicle components using AWS IoT services (e.g., commands, events, metrics, logs) * Develop and improve the backend services used to orchestrate a vehicle’s mission * Work in a bottom-up managed, autonomous, cross-functional team together with other talented engineers * Participate in the full development life cycle, from design to implementation, quality assurance and maintenance * Integrate AI coding assistants in the development process  * Interface with VW Group, vendors, and other partners to align software interfaces, tooling, and hardware WHAT WILL HELP YOU TO FULFILL YOUR ROLE  * Proficiency in Typescript, or another modern typed programming language used on the backend  * Experience with AWS IoT and Serverless technologies, ideally such as Lambda, DynamoDB, and SQS * Familiarity with communication protocols used to connect edge devices, such as MQTT * Experience with CICD tools such as Github Actions or AWS CodeBuild * General interest in embedded development * Knowledge of current trends in software design, event-driven architecture, DevOps, and a strong interest in further development * Interest in applying agile development practices and a proactive, flexible, and hands-on mindset We encourage you to apply even if your profile only meets some of the requirements for the role since we are looking for a diverse range of experiences, skills, and interests. We are certain that there will be something for everyone because we are working on such a variety of tasks and embrace individual growth at MOIA. OUR BENEFITS IN A NUTSHELL * Competitive salary (including bonus)   * Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!  * Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)  * Budget and monthly expense allowance for home office setup  * Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! * Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides * Subsidized fitness club membership or bike leasing  * Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes  * Mental health support, 1:1 sessions with external professionals and mental unload workshops  * 30 vacation days, sabbatical and unpaid leave option  * Relocation support with service provider (visa, administration, etc.)  * Dog-friendly offices For student & internship positions, we have an adjusted set of benefits. You can find them here.  BE WHO YOU ARE! We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel. HOW WE WORK At MOIA, our teams are typically distributed across our office locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team’s rhythm. Spending time together in our offices is an important part of how we stay connected, build trust, and solve complex problems. At the same time, we value flexibility and give teams and individuals autonomy to shape their ways of working, with everyone having the freedom to organise their routines in a way that aligns with their work and their team’s needs. If you’d like to learn more about how we work, visit our blog for insights into our culture and hiring process, or follow us on Instagram for a look behind the scenes at MOIA. WHO WE ARE At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.  With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.  MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable. YOUR APPLICATION TO MOIA We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role. To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.