Principal Platform Advisor - Sydney

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. Our Enterprise and Strategic clients are among the most demanding legal teams in the world, and they expect a team that is prepared, consistent, and technically deep. In legal services, an error or a delayed response carries consequences beyond a frustrated customer: deadlines are fixed, privilege is non-negotiable, and the trust clients place in Legora reflects the trust they carry for their own clients. As a Platform Consultant, you are part of that global dedicated team, owning issues end-to-end and holding the enterprise readiness standard across every handoff. This is a high-judgment, high-craft seat, and an early one, so you will help build the function as you run it. What you’ll do * Own it end-to-end: Take ownership of Enterprise and Strategic Premium issues from first signal to resolution. Maintain clean handoffs across a global team so clients experience continuity and enterprise-grade consistency, regardless of time zone or shift. * Master the platform: Build deep expertise across Legora, including Assistant, Tabular Review, Workflows, Editor, and the Word Add-in, to diagnose and resolve complex, high-impact issues that demand structured thinking and sound judgment. * Communicate with authority: Translate technical detail into concise, confident guidance for demanding professional users, and guide legal teams through complex workflows. * Resolve first: Own every issue to resolution before escalating. When escalation is the right call, route to the Technical Platform Expert or Principal Platform Advisor with complete diagnostics, clear impact, and a recommended path. Not a hand-off that creates more work. * Drive improvements: Spot recurring issues and user pain points, and partner with Product, Engineering, and Legal Engineering to fix them at the source. Produce reusable artifacts (playbook sections, troubleshooting guides, resolution templates) that raise the team's baseline. * Set the standard: The way you handle enterprise readiness, escalation precision, and handoff quality today becomes the benchmark the team scales from. * Cover the clock: Own your share of the global handoff rhythm. When you come on, pick up open issues with full context. When you hand off, leave nothing ambiguous. Enterprise clients should never feel the seams between regions. What you bring * You have owned complex, high-stakes B2B relationships and consistently delivered exceptional outcomes for demanding professional clients. * You turn frustrated users into advocates, and you take pride in the quality of every resolution. * You notice patterns, surface issues before they escalate, and collaborate across functions to fix them for good. * You are technically curious, learn new software quickly, and explain hard concepts simply. * You write clearly under pressure: crisp updates with confirmed facts, named owners, and next steps, without speculation. * You are fluent with support tooling such as Intercom, Zendesk, or similar platforms. * A background in SaaS, AI, or legal tech is a strong plus. What’s in it for you * Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market. * Meaningful work: Your work shapes how the world’s leading legal teams adopt AI day to day. * Competitive package: Comprehensive salary, benefits, and the tools to do your best work. * In-person environment: A workspace built for ambitious builders. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Principal Solution Engineer who will serve as a dedicated trusted advisor and proactive strategic technology partner for our customers in Financial Services. In this role you will work directly with C-level executives, data leaders, and engineering teams to influence the data, AI and technology roadmap while driving expanded consumption and adoption of Snowflake's AI Data Cloud platform. You will also serve as the technical customer advocate internally at Snowflake, working closely with our product managers and technical executive sponsors to ensure customer needs drive product innovation. As a Snowflake Principal Solution Engineer you must excel at translating complex technical concepts into compelling business value propositions that resonate with executive stakeholders. You thrive in strategic account environments, have exceptional C-level communication skills, and possess the gravitas to influence technology roadmaps at the highest organizational levels. You are equally comfortable presenting to boards and CEOs as you are collaborating with engineering teams and advocating for customer requirements with our internal product organization. IN THIS ROLE YOU WILL GET TO: * Present Snowflake's AI Data Cloud technology and strategic vision to C-level executives, translating complex technical capabilities into clear business value propositions that drive strategic decision-making * Work hands-on with our customer’s technical teams to architect sophisticated data and AI solutions while communicating business impact and ROI to executive leadership through quarterly business reviews and strategic planning sessions * Serve as the customer’s primary technical advocate within Snowflake, partnering closely with our product managers and technical executive sponsors to ensure their strategic needs influence our product roadmap and feature development priorities * Immerse yourself in the customer’s business model, competitive landscape, and strategic priorities to proactively identify opportunities where Snowflake's platform can accelerate their innovation and market leadership * Lead executive briefings, strategic architecture sessions, and board presentations that align technical roadmaps with business strategy and competitive positioning * Collaborate with Snowflake's Product Management, Engineering, and executive leadership to continuously improve our products based on strategic customer feedback and requirements ON DAY ONE WE WILL EXPECT YOU TO HAVE: * 10+ years of industry experience with significant C-level executive exposure and proven track record managing large enterprise accounts * Proven success in financial services is essential, with the ability to balance the needs of the centralised architecture and engineering divisions with those of the organizational business units (Retail, Business, Institutional, Wealth, Risk) * Experience working with modern data technology (e.g. dbt, spark, containers, devops tooling, orchestration tools, git, etc.) * Deep expertise in cloud data platforms, AI/ML technologies (including LLMs, machine learning pipelines, and MLOps), data warehousing, and modern data architecture * Hands-on expertise with SQL, Python, and data modeling concepts, with ability to explain complex technical architectures in business terms * Exceptional presentation and communication skills specifically with C-level executives, including demonstrated ability to translate highly complex technical concepts into compelling business value propositions that drive executive decision-making * Proven experience working with product management teams to influence roadmaps, prioritize features, and drive customer-centric development through effective internal advocacy * Outstanding ability to conduct executive briefings, board presentations, and strategic planning sessions with senior leadership teams across technical and business functions * Strong track record of internal advocacy within technology companies, representing customer needs to product and engineering organizations while facilitating cross-functional collaboration * University degree in computer science, engineering, mathematics or related fields, or equivalent experience preferred. Masters in Data Science or Business Administration is a plus * Experience facilitating C-level strategic planning sessions focused on data and AI strategy would be beneficial but not required ABOUT OUR TEAM: Our Principal Solution Engineers are customer obsessed and serve as the bridge between our most strategic customers and our internal product organization. We believe in the transformative power of executive relationships and technical advocacy. We love to learn, are open to giving and receiving feedback, and are passionate about making our clients successful while ensuring their voice shapes Snowflake's future. Our team works to ensure data is accessible, usable and valuable to everyone while driving product innovation through customer advocacy. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com