Platform Consultant - Sydney

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.   We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.   Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.   Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog. About the role:  You will be the voice of authority for the Contentsquare line of products, spanning from experience analytics, products analytics, voice of customer and conversational intelligence. You will work closely with the business development team to pitch the solution to prospective clients and support the sales process - effectively owning the region that you are assigned(eg. ASEAN, ANZ). You’ll be called upon to reassure the client across multiple subjects such as implementation, performance, security and the logic behind the stats and calculations in the platform.  You’ll be very commercially focused and will understand how to transfer the feature set of the platform into commercial value for the client. Rapid company growth always brings opportunities and you’ll seek these out and drive your own career forward.  With great passion for technology you are known for being a resourceful person and for finding solutions when problems arise. You’ll be comfortable in front of clients and colleagues and you’ll be able to convince and influence stakeholders both internally and externally. You’ll have a mix of development, analytical and sales skills and you’ll take a very keen interest in helping to drive the product forward. You’ll also be a riot at company socials and will contribute towards our excellent culture and work/life mix. You’ll be technically aware of the latest front end technologies and will be able to hold your own with CTOs and influence CEOs.

Spend on technology is one of the biggest items in an enterprise CFO’s budget, second only to headcount. Traditional procurement is one of the most frustrating, friction-filled bottlenecks in modern businesses. A single purchase routinely stalls for months, drowning in endless email threads and dragging in teams from Finance, Legal, Security, and IT. Vertice is the world’s first Intelligent Procurement Platform aiming to eliminate this chaos. By combining automated agentic workflows, deep AI insights, and a global network of expert negotiators, we empower enterprises to buy smarter and scale at pace. The market response has been unprecedented: * $75bn+ in spend processed across our platform. * 20% savings consistently delivered to our customers. * 70% reduction in standard enterprise procurement cycles. * 13X revenue growth achieved over the last two years alone. Founded by serial technology entrepreneurs Roy and Eldar Tuvey, who have successfully scaled and exited two category-defining platforms and created $600M+ in enterprise value, we are backed by over $100M in Series C funding from tier 1 global investors including Bessemer Venture Partners, 83North, and Lakestar. We were recently recognized as the #2 fastest-growing company on the Sunday Times' Tech 100 and named the fastest-growing startup in the UK and Ireland by the FT’s Sifted. With headquarters in London and hubs in New York, Brno, Sydney, and Johannesburg, we are fundamentally reshaping the global B2B economy. The Role You will be part of the solutions consulting team at Vertice and play a critical role in onboarding new customers and leading the implementation process of our procurement orchestration solution. You’ll lead customer onboarding and guide clients on how to use our Intake to Procure product and broader platform capabilities to achieve their goals. This is a customer-facing role where you will be responsible for technical configuration, customization, implementation and support integration development. You'll collaborate closely with customers, customer success teams, and product managers to ensure smooth and effective deployments. As Vertice scales, you’ll be working with a wide range of clients across various industries and regions. You'll be at the forefront of driving customer satisfaction, helping clients maximize value from our solutions while influencing the future development of our product and our global solutions consulting team. Responsibilities * Lead onboarding for new customers, with a focus on understanding their procurement processes and creatively configuring the product to solve their challenges. * Take responsibility for the full end-to-end implementation of our workflows solution, including technical setup and project management to ensure smooth adoption. * Provide expert guidance on how to integrate and embed Vertice’s workflows and integration products into clients' existing systems and processes. * Conduct training and Q&A sessions with customers to empower them to use the product independently and confidently. * Work proactively across multiple customer projects, tracking progress and ensuring timelines are met with minimal oversight. * Collaborate closely with the Customer Success and product team to ensure our customers are delighted, helping to resolve any issues quickly and efficiently. * Act as the primary technical contact for customer configuration and customization requests, ensuring that their specific needs are met. * Provide feedback to Product and Engineering teams, influencing the product roadmap based on customer experiences and requests. Requirements: * At least 4 years of work experience, with 2-3 years of experience in a solution consultant, project management or functional advisory role * Experience with end-to-end project management, with the ability to manage multiple client engagements simultaneously. * Proven experience consulting on platform integration, offering tailored recommendations for optimising workflows * Excellent communication and documentation skills, with a strong ability to manage customer relationships and ensure client satisfaction. * A proactive problem solver who takes pride in ensuring smooth implementations with a focus on making customers happy. Nice to Haves * Experience with procurement and finance tools like Coupa, SAP Ariba, Oracle, NetSuite, Workday or Sage * Strong technical skills, comfortable with software configuration, integrations, and familiar with reading JSON and API documentation. * In-depth understanding of B2B procure-to-pay processes and experience working in the procurement space #BI-DNI Final things to note Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law. We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision, and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy. We like to deal directly with our candidates so no agencies please! If you aren’t sure this job applies to you, feel free to send your CV to careers@vertice.one, and we’ll be happy to take a look and see if you could be a good fit anywhere else in our business!