We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an

intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex

systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready

to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

As an Associate Technical Success Manager (TSM) at New Relic, you will play a foundational role in nurturing technical

relationships with customers, supporting their initial adoption and understanding of our platform. Your position is crucial in

facilitating smooth onboarding and providing essential knowledge to drive platform utilization.

What you'll do

Customer Adoption:

Support technical onboarding: Assist customers in integrating New Relic within their cloud environments, ensuring they begin to

realize platform value.

Conduct fundamental training sessions: Help develop educational resources and introductory training that explain core

functionalities and benefits.

Activity Management & Relationship Building:

Monitor and contribute to Mutual Activity Plans: Track customer progress and provide basic insights into observability tool

usage.

Interact with technical stakeholders: Work closely with stakeholders to understand initial goals and align platform use to

support their objectives.

Value Communication & Updates:

Partner with customers to develop business cases for expansion and quantify solution impacts through regular reporting.
Present platform capabilities and create new content; provide training to customers for ongoing proficiency.

This role requires

BS or equivalent experience: Computer Science or Computer Engineering
Certified or equivalent experience in Cloud technology (AWS, Azure, or Google Cloud Platform)
Cloud-Native Foundation: technical knowledge of modern tech stacks, including Cloud, Containers, and Kubernetes (EKS, AKS, or

GKE).

Familiarity is desirable with at least one programming language (Java, PHP, Ruby, Node.js, Python or SQL scripting for initial

integration support and optimization.

At least 1 year of experience in a customer-facing role within SaaS or tech sectors
Skilled in communicating technical concepts clearly and building strong relationships.
A proactive attitude toward problem-solving and customer success.
Excellent analytical and problem solving skills
Experience with AI Tools; Experience in prompt engineering/natural language processing ("vibe coding") to efficiently retrieve

information or develop solutions.

Strong written communication skills.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable

bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and

abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and

perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our

mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to

resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model

allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete

employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background

check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with

applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not

accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a

signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing

requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in

any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual

orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or

other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Roll

Associate Technical Success Manager

Kategori

Data/IT

Plats

Sydney

Publicerad

17 juli

Sista ansökningsdag

16 augusti

Källa

Arbetsgivarens hemsida

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