CRM Lead/Senior Manager - Full-Time

Position:                           Senior Manager – Membership Services - CLTFC Department:                     Ticket Sales & Services Reporting Relationship: Reports to the Vice President of Ticket Sales, Service, & Operations Status:                              Full-Time (Exempt)    About Charlotte FC Charlotte Football Club is the Major League Soccer Club in the Carolinas. The Club’s mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit CharlotteFootballClub.com [https://protect-us.mimecast.com/s/XnreCKr2Q5C2XqzzTy4zNq?domain=click.fanmail.mlssoccer.com].   Position Summary Charlotte FC is actively seeking a Senior Manager – Membership Services to oversee the activities for full-time staff and seasonal projects, support sales & services staff to achieve department revenue and capacity goals through the sale of general and premium season tickets, group tickets, and individual game packages. Additionally, they will oversee the recruitment & development of the Sales & Ticket Services staff as well as the planning, training, and execution of strategic plans to meet and exceed sales and retention goals for Charlotte FC.  The incumbent is responsible for the day-to-day to management of our sales and service staff and will oversee all efforts regarding recruitment, hiring, training, ongoing development and growth for our representatives, renewals, specialized services program, and all related organizational projects.   Primary Responsibilities: Ticket Services: * Manage the day‑to‑day operations of the Membership Services team, ensuring timely, high‑quality support for all Season Ticket Member accounts. * Execute year‑round communication and engagement strategies to strengthen relationships, improve satisfaction, and drive renewal success. * Lead, train, coach, and mentor service representatives, fostering a high‑performing, customer‑focused environment. * Assist in developing service standards, touchpoint calendars, call campaigns, and fan engagement initiatives. * Handle escalated or sensitive customer service situations with professionalism and sound judgment. * Oversee the creation and tracking of key customer service metrics, reporting updates to leadership throughout the year. * Support the execution of retention initiatives, seat improvement programs, and membership benefit fulfillment. * Ensure accurate documentation of all interactions and account activity in CRM systems. * Collaborate with Sales, Marketing, and other internal departments to enhance the overall fan and matchday experience.   Additional Responsibilities: * Work with other departments to improve communication and the fan experience. * Demonstrate a commitment to the support of department goals and objectives in all areas. * Willingness to assist with other departments as able. * Represent CLTFC at various events in a professional manner. * Participation and involvement in Game Day activities, promotions, and sales events. * Facilitate special projects as assigned.   Qualifications: * Minimum 5+ years of ticket sales & service experience at the collegiate or professional sports level. 8-10 years of ticket sales & service experience is preferred. * 1-2 years in a management or leadership role, required. * Bachelor’s degree preferred. * Experience with Microsoft Dynamics CRM and Archtics systems. * Must have a valid US Driver’s license. * Must pass pre-employment screens. * Knowledge of soccer or professional sports industry is a plus.   Skills for Success * Strong work ethic and attention to detail. * Strong verbal and written communication skills. * Problem solver and creative thinker with the ability to manage multiple projects simultaneously. * Decision maker, able to exercise independent judgement and discretion with integrity and accountability. * Superior customer service and leadership skills. * Works well within a collaborative, team-driven, and goal-based environment. * Works well under pressure while maintaining a positive attitude. * Must be a team player, reliable, and dependable with a can-do attitude. * Must maintain complete confidentiality of privileged, and/or sensitive information. * Must, at all times, display the character and values of the Tepper Sports & Entertainment brand. * The ability to prioritize workload to manage time and tasks.    Work Environment and Physical Requirements This position operates in a professional office environment and outside in a stadium facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Local travel to events may be required.  This position typically works approximately 40 hours per week. * Must be able to work in all Charlotte FC home matches * Must be able to lift and carry up to 25 lbs. * Ability to remain sitting for up to 8 hours at a desk and computer * Ability to remain standing/walking for up to 8 hours * Ability to work both indoors and outdoors, and endure weather conditions, including rain, wind, high and low temperatures, etc. * Must be able to work in non-traditional settings, and work non-traditional hours including nights, weekends and holidays

At Klim, we work with farmers and businesses to make regenerative agriculture a scalable and economically viable part of the food system. As a German AgriTech company, we empower farmers in improving soil health, increasing biodiversity, and capturing carbon, while generating reliable income through our platform. Backed by €22 million in Series A funding, we are scaling our impact internationally and partnering with clients from the food and non-food industry. Since 2020, we have worked with more than 4,000 farmers across 900,000 hectares, covering more than 5% of Germany’s agricultural land. If you are motivated by building a more sustainable food system and contributing to measurable climate impact, Klim offers the opportunity to do so at scale. Your mission As part of Klim's Business Development Team within the Commercial team, you will scale our reach by building and deepening relationships with marketplaces, intermediaries, brokers, and distribution partners. You will drive revenue by developing the channels through which Klim's carbon credits reach buyers at scale and help bring carbon credits to market. This includes designing partnership structures, onboarding intermediaries, and enabling them to represent and sell Klim's offerings with confidence to buyers. This role is for someone who understands that the most durable commercial impact comes from building the right ecosystems, not just closing individual deals. If you enjoy working in fast-moving environments, value thoughtful, consultative sales and want your work to contribute to real-world change, we are happy to hear from you. Your responsibilities * Own and grow a high-value partnership pipeline, from first and ongoing conversations to contract signature and sales enablement with a variety of partners ranging from start-ups to established carbon credit marketplaces. We are looking at success measures activation of partners and sourced revenue via partnerships. * Research, structure, carry-out and review a partnership strategy to engage qualified and new market segments. Understand and communicate successes, risks, and mitigations transparent to management through optimized reporting and utilization of our CRM. * Lead structured discovery conversations to understand prospective client needs, decision criteria and internal stakeholder dynamics to present offerings that position Klim as a strategic solution provider for clients’ sustainability, ESG and climate strategies. * Identify, evaluate and onboard marketplace partners and distribution channels (e.g. sustainability platforms, brokers, consultancies, ESG solution providers) that can scale Klim's reach into new buyer segments. * Lead joint business planning conversations with partners to align on value propositions, go-to-market approaches, integration requirements and shared success metrics. * Design and maintain a partner enablement program, providing marketplace partners and intermediaries with the materials, training and tools needed to represent Klim's offerings effectively and compliantly. * Collaborate closely with finance, certification, marketing and product to ensure seamless handovers and strong client outcomes. * Track and monitor key sales metrics through diligent CRM maintenance, track market trends in an independent way and gather client feedback proactively to optimise individual and team sales performance. * Stay on top of developments in carbon markets, standards, and regulation (e.g. SBTi, Verra, CCP, CRCF) to inform conversations and sharpen positioning. * Represent Klim at industry events, conferences and sustainability forums to expand your network and generate new leads. Your profile * Business-ready fluency in English is a must. A upper intermediate level of German (B2) is a plus. * At least three years of experience in a quota-carrying partnership management or sales role, with full responsibility for closing deals. * Demonstrated track record of building and scaling partnership channels or marketplace relationships — from identifying and structuring agreements to activating and growing them over time. * Experience navigating complex, multi-stakeholder relationships with partners and intermediaries, paired with strong account management skills and the ability to work effectively with diverse stakeholder groups. * A proven track record of managing the full sales funnel end to end, with confidence in handling six-figure deals and maintaining strong CRM discipline, including accurate opportunity stages and clearly documented next steps. * General working knowledge of enterprise sales methodologies (preferably MEDDPICC) and the ability to run structured pipeline reviews, clearly articulating blockers, risks and decision paths across multiple active opportunities. * Experience drafting, tailoring and optimising presentations and other materials for client-facing and internal use; advanced proficiency with Google Workspace or comparable tools is required. * A collaborative, people-oriented mindset: you enjoy working closely with colleagues across teams and contributing to a positive, mission-driven culture. * Motivation to contribute to Klim’s mission of accelerating the transition to regenerative agriculture, and a belief that commercial excellence is a key lever for real-world impact. * A plus: experience in carbon markets and environmental policy, including voluntary carbon markets, pricing dynamics, and relevant standards and frameworks. Benefits: * Competitive compensation: We offer an attractive base salary plus uncapped commission on partner-sourced revenue. Commission is structured around partner activation and revenue growth, rewarding you for building a channel that performs at scale. * Opportunity: Be part of our journey from the very beginning, working on an equal footing with the leadership team to build a new company. * Impact: Make a daily and active contribution to combating climate change, promoting consumer education and fostering fair conditions for our climate-conscious farmers. * Autonomy: Take ownership of your projects and enjoy a high degree of creative freedom. * Additional benefits for full time, Germany based employees: We offer membership in the Urban Sports Club or subsidisation of the Deutschlandticket, contribution to a company pension scheme, plus team lunches and regular team events. At Klim, we believe that a thriving workplace is built on the diverse backgrounds, talents, and perspectives of our team. We grow stronger together by embracing and building on each individual’s unique strengths. We are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute their best. All hiring and personnel decisions are made solely based on qualifications, performance, and the needs of the company - ensuring fairness and equal opportunity for all.