Business Analyst (Client Engagement)

Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services. With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets. Securitas IT IT is a key function supporting the capabilities of a modern and powerful IT technology needed to fulfil Securitas business strategy. In Europe, our 400+ IT co-workers support digital products and services for clients and transforming and protecting our existing IT landscape, making sure colleagues all over the European Division can work efficiently in a modern IT environment. ---------------------------------------------------------------------------------------------------------------------------------- About the role We are seeking a skilled and experienced IT WFM (workforce management) Product Owner who can operate effectively in a complex, multicultural environment. In this role, you will oversee a portfolio of WFM-related IT products and play a central role in the roll-out of business-critical solutions across multiple countries. You are responsible for managing the product roadmap and backlogs, ensuring they reflect business priorities and drive the highest value for the organization. You will contribute to fast, successful implementation and adoption of solutions—whether through continuous improvement initiatives or international rollouts. The role requires strong vendor-management capabilities, end-to-end process visibility, and the ability to work in a hybrid agile environment. You will manage two internal Business Analysts, coordinate vendors and partners, and ensure high-quality delivery across the domain. You will support roll-out product in different countries and Business as usual improvement product. In addition, you are accountable for service continuity and operational performance, including quality assurance and operational readiness. You will oversee service delivery vendors and the support teams that ensure stable, reliable operations for all products in your domain. ---------------------------------------------------------------------------------------------------------------------------------- Key Responsibilities * Accountable for delivering WFM Infor product across countries within the division. * Oversee day-to-day operations and manage the AMS vendor resources. * Collaborate closely with business stakeholders at both European and country levels to prioritize initiatives and ensure the realization of business value, from business demand to delivery. * Initiate and drive projects that enable the rollout of the European WFM platform. * Safeguard the European core model to prevent deviations during delivery. * Ensure third-party solution providers adhere to best practices and maintain service level agreements. * Manage partners to deliver scope using an agile-hybrid approach during project rollouts and in business-as-usual operations. * Lead multiple streams of the solution, addressing reliability issues, monitoring progress, tracking KPIs, and managing budgets. * Develop problem management processes and implement service improvement plans. * Ensure business and technical stakeholders are represented in defining and evolving services through the Business and IT Product Owners. * Coordinate activities and align with Architecture, Testing, and Release Management teams. ---------------------------------------------------------------------------------------------------------------------------------- Requirements * Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. * Strong experience in WFM platforms (Infor WFM highly preferred) or large Workforce digital systems. * Proven track record in product or domain management within complex international environments. * Experience leading small teams and managing vendor performance. * Excellent communication skills across technical, business, and executive stakeholders. * Ability to thrive in fast-paced, dynamic project environments. * Solid understanding of WFM requirements, objectives, and processes, coupled with the ability to leverage technology for business improvement. * Deep knowledge of services and solutions within Securitas. * Strong project and product management capabilities. * Experience working in matrix organizations and with virtual teams. * Driven to maximize client value through service and solution delivery. * Strong interpersonal skills with the ability to make informed decisions and execute effectively. * Strong people management and leadership skills. * Fluent in English. ---------------------------------------------------------------------------------------------------------------------------------- Current Scope: * Infor Workforce Management (European Platform) ---------------------------------------------------------------------------------------------------------------------------------- What we offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If this sounds like the right next step in your professional career, don't hesitate and apply!

At Securitas, Digital Security (Cyber Security) is focused on protecting our systems, applications, data, and services while enabling secure and reliable business operations. All countries within our scope are either certified against ISO/IEC 27001 or actively implementing it, ensuring a consistent and structured approach to information security management across the organisation. Your Role – Cluster Digital Security Officer (Cluster North) As a Cluster Digital Security Officer, you will support the technical execution, coordination, and oversight of Digital Security across Cluster North (Sweden, Norway, Finland, Denmark, the UK, and Ireland), while also contributing to Group/ Division-level security priorities. This is a hands-on, operational role, delivered as part of a wider Digital Security organization. You will work closely with different Division/Group IT teams, Digital Security Operations, Digital Security, and Country IT teams, operating in a collaborative, multi-country and multi-layer (Cluster–Division–Group) environment. ---------------------------------------------------------------------------------------------------------------------------------- Key Responsibilities Security Coordination & Team Collaboration (Cluster & Division) * Coordinate Digital Security activities across the Cluster and support execution of the security roadmap aligned with Division priorities, including application security initiatives * Ensure consistent implementation of security controls, baselines, and services across infrastructure and applications * Work closely with GITS, Application teams, Domain and other IT teams to ensure alignment and effective execution * Contribute actively to the Digital Security community, including sharing practices related to application and platform security * Provide regular, transparent, and data-driven reporting on risk posture, control effectiveness, and remediation progress Technical Security Oversight (Infrastructure & Applications) * Monitor and assess the security posture of platforms, infrastructure, and applications (on-prem and cloud) * Oversee key control areas including vulnerability management, patching, identity and access management, endpoint security, and application security * Support secure practices across the application lifecycle (SDLC), including awareness of secure design and common vulnerabilities (e.g. OWASP Top 10) * Ensure effective logging, monitoring, and incident detection capabilities are in place across infrastructure and applications * Track and assess third-party and supplier risks, including risks related to applications and integrations Risk, Compliance & Assurance * Identify and track gaps against security policies, standards, and mandates, including application security requirements * Support/execute risk assessments, internal and external audits, and customer assurance activities across Cluster environments * Drive and follow up on risk remediation plans, ensuring clear ownership and execution across technical teams Securitas Alarm Monitoring Centers (SOC) Security In addition to Cluster responsibilities, you will contribute to Division-level security of Securitas Alarm Monitoring Centers (SOCs) supporting the Domain Digital Security Officer SOC and RVS, which are among the most critical environments within Securitas. This includes: * Supporting and overseeing the security posture of SOC environments, including underlying infrastructure and supporting applications * Ensuring implementation of enhanced technical controls (e.g. network segmentation, strong access control, privileged access management, monitoring, and secure application access) * Monitoring the availability, integrity, and protection of SOC systems, applications, and data flows * Supporting incident detection, response readiness, and recovery capabilities for SOC-related platforms and applications * Working closely with Infrastructure, Application, SOC and other IT teams to reduce attack surface and strengthen resilience of SOC environments ---------------------------------------------------------------------------------------------------------------------------------- Ideal Candidate Profile We are looking for a candidate who combines technical understanding across infrastructure and applications, structured execution, and strong collaboration skills. Certifications (mandatory) * CISSP or CISM or equivalent Experience & Knowledge * 5–7 years of experience in Cyber Security, Information Security or Application Security * Minimum of 2 years of experience in IT operations * Good understanding of security domains (IAM, endpoint security, vulnerability management, logging/monitoring, network security, and application security) * Solid understanding of application security principles, including secure development practices, common vulnerabilities (e.g. OWASP Top 10), and risks in application architecture and integrations * Good understanding of ISO 27001 standard * Experience with risk management, audits, or compliance activities * Understanding of infrastructure environments (networks, servers, cloud platforms) and their interaction with applications Technical & Analytical Skills * Ability to assess security posture across infrastructure and applications and identify control gaps * Comfortable working with security metrics, reports, and risk data * Understanding of incident detection and response processes, including those impacting applications * Ability to translate security requirements into practical and implementable actions across infrastructure and application teams