Staff Product Operations Manager

P-1558 We are looking for a strong Support Operations Leader, who will serve as the operational leader and strategic partner for the Bangalore support team. You will own critical support operations workflows and rhythms, strengthen coverage across priority support motions, and partner closely with cross-functional teams to improve how support operates at scale. An ideal candidate for this role will be a hands-on operational leader with a strong product operations mindset. The candidate will own core support operations rhythms, including shift scheduling, coverage planning, workflow clarity, and operating cadences, while driving cross-functional alignment across Support, Product, Engineering, and R&D Ops to improve team effectiveness and close operational gaps. This person should be comfortable organizing ambiguity, bringing structure to fast-moving environments, and translating strategy into clear execution. They will act as the trusted day-to-day partner for the support team, help bridge communication and execution gaps across regions, and drive process maturity that measurably improves support readiness and team effectiveness. The impact you will have: * Own support shift scheduling and coverage planning to ensure the Bangalore team has consistent, effective operational support across priority workflows * Identify, prioritize, and close support coverage gaps across teams, regions, and operating hours, and drive clear action plans with leadership * Act as the day-to-day operational leader and partner for the Bangalore support team, helping translate team priorities into execution * Establish, scale, and continuously improve core support processes, operating cadences, and team workflows * Partner closely with Support, Product, Engineering, and R&D Ops to drive cross-functional alignment on support workflows, role clarity, playbooks, and execution priorities * Organize and drive key operational workstreams for the team, anticipating roadblocks, tracking dependencies, and keeping work moving through ambiguity * Use AI tools (Claude Code, Glean, Databricks AI assistants, ChatGPT) every day to scale your own throughput - briefing prep, ticket triage, draft comms, root cause exploration, repetitive ops workflows * Surface recurring operational friction and support pain points, then work cross-functionally to drive durable fixes instead of one-off workarounds * Help bridge communication, decision-making, and execution gaps between the Bangalore support team and partner teams in other regions * Bring a strong product operations lens to support operations by combining process rigor, stakeholder management, and clear operational judgment What we look for: * 10 to 15+ years of experience in product operations, support operations, program management, or a similar cross-functional operational leadership role * Experience managing or influencing support operations, workforce planning, shift coverage, or service delivery models * Strong cross-functional leadership, with a track record of partnering effectively with Support, Product, Engineering, and Operations teams * Excellent and proven ability to manage multiple cross-functional projects with competing priorities.  * Advanced level of working knowledge of the Google Suite of products (ability to create executive updates, MBR, QBR decks, etc.). * AI-first working style. You already use Claude Code, ChatGPT, Cursor, Glean, NotebookLM, or similar in your current role, and can give concrete examples of how it's changed the quality of your output, not just your speed * Experience establishing or improving processes, operating cadences, workflows, tooling, or role clarity in support or operations environments * Ability to create clarity from ambiguity, structure loosely defined problems, and independently drive issues to closure * Strong judgment, ownership, and a bias for action; someone who rolls up their sleeves and brings plans to life * Analytical enough to identify patterns and operational gaps, but fundamentally oriented toward execution, operational leadership, and business impact About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. THE OPPORTUNITY AUTH0 IS HIRING A SENIOR PRODUCT OPERATIONS MANAGER TO REPORT TO THE CHIEF OF STAFF AND HEAD OF OPERATIONS, AUTH0 PRODUCT. THIS INDIVIDUAL PROVIDES A WIDE ARRAY OF OPERATIONAL, LOGISTICAL, AND PROJECT-RELATED SUPPORT TO THE CHIEF OF STAFF AND AUTH0 PRODUCT LEADERSHIP TEAM. THE IDEAL CANDIDATE THRIVES IN A FAST-PACED ENVIRONMENT, POSSESSES EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS, AND IS PASSIONATE ABOUT FOSTERING A HIGH-PERFORMING PRODUCT TEAM THROUGH SCALABLE SOLUTIONS.  KEY RESPONSIBILITIES:   * Strategic Program & Project Management: Lead cross-functional projects, providing program management for major product initiatives. Partner with workstream owners to maintain alignment, ensure on-time delivery, and proactively address blockers or escalations. * Learning, Development & Enablement: Develop and maintain onboarding and continuous learning programs for the Product organization. Embed product principles, facilitate ongoing education, and utilize feedback (surveys, interviews, performance metrics) to ensure content relevance. Optimize internal knowledge bases for a frictionless team experience. Drive cohesion across Okta by building and implementing scalable workflows that align Product, Marketing, Sales, and Enablement teams.  Product Org Communications & Cadences: Drive product communications within the Auth0 organization and with partners. This is inclusive of monthly newsletters, weekly team meetings, org all hands, etc.  * Operational Support & Optimization: Foster operational excellence for rhythms and processes.  Building internal documentation, enablement decks, and video assets to enhance communication clarity and engagement. Track, analyze, and optimize Product Ops programs by defining and managing performance metrics, collecting stakeholder feedback, identifying inefficiencies, and implementing process improvements to drive responsiveness, alignment, and scalable growth. * Tooling Administration & Governance: Own administration and governance of core product tooling. From procurement through maintenance. Configure and update workflows, dashboards, integrations, and access controls; establish data hygiene standards and usage best practices; and partner with teams to ensure tooling remains reliable, scalable, and aligned to evolving team needs. * AI-Powered Workflow Automation: Proactively leverage modern AI tooling and LLMs to automate repetitive administrative tasks, design repeatable multi-step workflows, and streamline processes, reporting, etc. to maximize overall team efficiency.   QUALIFICATIONS: * 5+ years of experience in Product Operations, Program Management, Business Operations, or a related function in a fast-paced, cross-functional environment * Hands-on experience with SaaS product tools (e.g., Jira, Pendo, Heap, or comparable AI and analytics platforms) * Excellent project management, planning, and organizational skills with extraordinary attention to detail and follow-through * Demonstrated ability to utilize AI platforms to build automated processes, conduct rapid data analysis, and refine operational workflows to reduce manual overhead. * Proven success managing multiple, complex projects simultaneously with the ability to prioritize effectively, set clear expectations, and drive timely execution * Strong command of collaboration tools (e.g., Asana, Confluence, Google, Lucid Chart, Slack) and the ability to quickly learn and adapt to new platforms * Highly analytical and process-oriented, with a knack for identifying inefficiencies and a desire to build scalable systems * Deep empathy for global teams and customers, and a track record of bridging business needs with product realities. * Exceptional written and verbal communication skills; able to distill complex topics for diverse audiences across Product, Marketing, Sales, and Leadership     P25380 Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $124,000—$171,000 CAD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.