
atrain · Remote
THE ROLE For those who are curious by nature. Who are not satisfied with easy answers or ready-made solutions. Who keep asking, learning, and refining, even wh...
For those who are curious by nature.
Who are not satisfied with easy answers or ready-made solutions.
Who keep asking, learning, and refining, even when things already work.
atrain is a global leadership consultancy working with top Global 1000 organizations, companies that shape industries and
continuously rethink how leadership and people development create impact.
Our clients share a simple belief: their strongest advantage lies in people, how they are assessed, developed, trusted, and
supported to take responsibility.
How do we lead in complexity?
How do we develop leaders and organizations in ways that truly support performance and growth?
How do we assess potential and readiness with clarity and fairness?
How do we evolve without losing coherence or humanity?
We believe meaningful progress does not come from tools or models alone.
It comes from judgment, trust, and courageous dialogue.
Our work sits where people, leadership, and business reality meet. We co-create tailored solutions across leadership and people
development, assessment, and organizational evolution, always grounded in client context, never generic.
We are driven by trust, impact, and open communication, and by working with people who take responsibility for both thinking and
outcomes.
As an Executive Consultant, you act as a senior partner to clients operating at the highest levels of their organizations.
Your role combines three dimensions that belong together.
Deliver impact
You design and deliver leadership, assessment, and development work for complex organizational realities, translating ambiguity
into clarity and action.
Grow the business
You build long-term client relationships, recognize meaningful opportunities, and help shape engagements through insight and
credibility, not pitching.
You take shared commercial accountability for the growth and success of your client portfolio, contributing directly to
sustainable revenue and long-term partnerships.
Develop people
You support and challenge colleagues, contribute to consulting quality, and help grow the maturity of teams and individuals.
We are looking for experienced Executive Consultants who are comfortable with responsibility, creating an impact, and developing
customers.
demanding, successful organizations
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the customer success engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements. This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. What You’ll Do * Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance. * Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning). * Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account) * Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about. * Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives * Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners. * Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use. * Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey. What You’ll Bring * Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance. * Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes. * Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs. * Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations). * Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment. * Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model. * Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; we welcome transferable experience from related roles and backgrounds. About the team The Customer Success Engineer role sits within our Public Sector Customer Success team, which partners with United States government and public sector organizations to help them realize ongoing value from the GitLab platform. We own the post-sales relationship, driving adoption, retention, and growth by aligning GitLab capabilities to each customer’s mission, enabling them on DevSecOps best practices, and coordinating cross-functionally with Sales, Support, Product Management, Engineering, and Professional Services. Our team members work in an all-remote, distributed environment and collaborate asynchronously across time zones, using GitLab’s tools and processes to stay aligned while we tackle opportunities such as expanding use cases, improving customer return on investment, and simplifying engagement with the broader GitLab ecosystem. HOW GITLAB WILL SUPPORT YOU * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $113,000—$191,000 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As a Senior Technical Architect at GitLab, you will be a highly visible, customer-facing technical leader within our Professional Services organization and the wider Customer Success team. You will partner closely with Professional Services Engineers, Project Managers, Solution Architects, and engagement managers to design and guide complex service engagements, from early discovery through successful delivery. You will play a critical role in helping customers plan and execute source code management (SCM) migrations, modernize their cloud and DevOps architectures, and adopt GitLab as their DevSecOps platform of choice. In this role, you will balance hands-on consulting with pre-sales responsibilities, leading technical conversations with prospects, shaping scopes of work, and setting clear expectations in often ambiguous environments. You will also mentor Professional Services and partner consultants, elevating communication, implementation quality, and best practices across the team. This role offers the opportunity to influence strategic customer outcomes, support a world-class consulting organization that serves companies across many industries, and help co-create the future of how customers build and ship software with GitLab. Some examples of our projects: * Leading enterprise SCM migrations and CI/CD transformation initiatives * Shaping technical solutions and scopes of work for complex Professional Services engagements WHAT YOU'LL DO * Partner with Professional Services Engineers, Project Managers, and Solution Architects to design and deliver complex, enterprise-grade solutions for customers across different industries. * Lead technical discovery and architecture conversations with prospects and customers, translating ambiguous requirements into clear solution designs and actionable implementation plans. * Support customer migrations and implementations, including source code management (SCM) migration, cloud architecture design, and continuous integration/continuous delivery (CI/CD) consulting services. * Provide technical leadership during Professional Services engagements, guiding Professional Services Engineering teams through design decisions, risk identification, and issue resolution. * Collaborate closely with Regional Delivery Managers on staffing assessments, partner consultant technical vetting, and evaluation of new hire candidates for technical fit. * Mentor Professional Services and partner consultants by modeling best practice communication, consulting behaviors, and implementation strategies, and by providing ongoing feedback and coaching. * Create and deliver enablement sessions for Professional Services and other teams on how to position, scope, and deliver specific service offerings to customers. * Contribute to pre-sales activities by joining sales conversations, shaping statements of work (SOWs), and helping articulate technical value to customers in partnership with the sales team. WHAT YOU'LL BRING * Strong written and verbal communication skills, with the ability to lead complex technical conversations with customers, partners, and internal teams. * Demonstrated progressive experience delivering two or more of the following consulting services: source code management (SCM) migration, cloud architecture, software development, or continuous integration and continuous delivery (CI/CD) consulting services. * Demonstrated progressive enterprise level software development experience and hands-on work with modern DevOps platforms and practices. * Ability to quickly learn and adapt to new technology stacks, industry trends, and best practices, and to apply them in customer environments. * Experience identifying, understanding, and clearly explaining complexities, tradeoffs, and potential challenges during initial scoping and discovery sessions with prospects and customers. * Proven problem solving and decision making skills, with effective organization and time management to handle multiple projects and priorities in a fast paced, often ambiguous environment with minimal supervision. * Strong mentoring and leadership skills, with experience guiding consultants or technical team members on best practice communication, implementation strategies, and service delivery. * Strong technical foundation in information technology, computer science, or related technical domains, demonstrated through hands-on experience, self-directed learning, or formal education. * Must be based in Australia and have full working rights in Australia ABOUT THE TEAM The Senior Technical Architect is part of the Professional Services organization, working closely with Delivery Managers, Professional Services Engineers, Project Managers, Solution Architects, and the wider Customer Success team. We focus on delivering high impact consulting engagements, guiding customers through complex migrations, and shaping scalable cloud and DevOps architectures on GitLab. We own key initiatives that help customers adopt best practices, from source code management (SCM) migration and cloud architecture, to developer workflows and CI/CD consulting services. Our team operates fully remotely and collaborates asynchronously across multiple regions, leveraging GitLab's values of transparency and open communication. We face the challenge of balancing billable consulting work with presales, enablement, and partner support, while continuously improving how we scope engagements, staff Statements of Work (SOWs), and support partners and new team members to deliver consistent, high quality outcomes for customers. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
POSITION DETAILS The Role As Sales Director, you will play a central role in expanding Firely’s commercial footprint across the Americas. Partnering closely with the SVP of Growth, you will drive enterprise revenue growth, develop strategic market positioning, and build lasting relationships across the healthcare interoperability ecosystem. This is a market-building leadership role, not a predefined territory sales position. You will combine strategic vision with hands-on execution while owning enterprise opportunities end-to-end. Your focus will be on organizations implementing FHIR for interoperability, regulatory compliance, and advanced use of structured healthcare data. Key segments include payers, care providers, health technology vendors, value-based care organizations, data analytics companies, and government healthcare entities. You will represent Firely by guiding organizations in adopting FHIR-based architectures, API enablement strategies, digital quality measures, and scalable interoperability frameworks. Key Responsibilities * Drive enterprise revenue growth across the Americas, owning complex sales engagements from market development through multi-year contract execution and account expansion * Identify, develop, and close strategic opportunities within FHIR-driven markets, positioning Firely as a trusted interoperability partner * Engage senior technical stakeholders (CIOs, CTOs, product leaders, interoperability executives) in strategic conversations around healthcare data architecture, standards adoption, API strategy, compliance requirements, and digital quality measurement * Structure and negotiate enterprise agreements, including pricing strategy, commercial governance, and long-term partnership models * Build and expand strategic partnerships that strengthen Firely’s presence within the US digital health and interoperability ecosystem * Represent Firely as a visible market leader through industry events, thought leadership, ecosystem engagement, and active participation in the FHIR community * Collaborate cross-functionally with product, consulting, and marketing teams to align customer needs with solution capabilities and long-term product strategy * Contribute to defining Firely’s enterprise sales strategy, operating model, and go-to-market approach as we scale in the Americas What We Are Looking For * 7–10 years of progressive enterprise business development or commercial leadership experience within a technical B2B environment * Familiary with the US healthcare ecosystem, including procurement dynamics, regulatory drivers, and complex stakeholder environments (experience with interoperability and FHIR strongly preferred) * Proven track record of originating and closing complex enterprise deals in the $100K–$1M range * Demonstrated success navigating long, multi-stakeholder sales cycles involving both executive and technical decision-makers * Strong commercial hunter mindset with the ability to independently build pipeline in an evolving market * Equally capable of driving long-term account growth, commercial governance, and strategic relationship expansion * Experience owning the full commercial lifecycle, from opportunity qualification and solution positioning to pricing strategy, contract negotiation, and post-sale commercial stewardship * Ability to engage credibly at C-level and senior technical levels * Comfortable operating with high autonomy and accountability in a scale-up environment * Collaborative mindset and ability to work effectively across international, cross-functional teams * Willingness to travel up to 20% as needed * Resident of the United States * Spanish language skills are a plus Who You Are * A commercial leader who thrives in building markets and shaping growth strategy * Entrepreneurial and proactive — you create momentum rather than wait for it * Commercially disciplined with strong operational follow-through * Energized by influencing enterprise transformation in healthcare data and interoperability * Motivated by ownership, visibility, and the opportunity to shape Firely’s long-term success in the Americas Benefits We Offer * Fully remote working environment * Annual base of range ($120K - $130K) + performance-based commission structure * 401(k), health and medical benefits, life and disability insurance * 22 vacation days * Annual learning & development budget * Home office budget Our Culture This is a rare opportunity to help shape Firely’s commercial presence in the Americas at a pivotal stage of growth. You will have meaningful influence over how markets are developed, how partnerships are structured, and how we scale. Firely is a mission-driven, collaborative organization with short communication lines and accessible leadership. You will operate in the U.S. market while representing a Dutch company — combining the ambition and pace of American healthcare technology with the directness, quality focus, and pragmatic culture of Europe. Although our U.S. team operates remotely, connection matters. Our U.S. team gathers annually for in-person collaboration and strategy, and you will also travel each year to our headquarters in Amsterdam for company-wide connection, alignment, and team building. You will join an international team that values ownership, clarity, integrity, and mutual support — working together to advance the future of healthcare interoperability. Important notice regarding this vacancy: This search is being conducted exclusively by our recruitment partner VDB Executive Search. If you are interested in this position, please contact VDB Executive Search directly at florence@vdbsearch.com. Applications or enquiries received through other channels will be forwarded to VDB for follow-up.