Senior Customer Success Engineer- Public Sector

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. STAFF FORWARD DEPLOYED ENGINEER, AGENTIC SDLC - (EMEA ONLY) AN OVERVIEW OF THIS ROLE GitLab’s Forward Deployed Engineering team is a field-situated product engineering function focused on strategic customer outcomes, artificial intelligence (AI) adoption, and direct contributions to GitLab’s product. This isn't a traditional field engineering, solutions architecture, or professional services role. As a Staff Forward Deployed Engineer, you'll work closely with customers while maintaining the technical standards and contribution discipline of a Staff-level product engineer. You'll work where strategic customer urgency, complex technical ambiguity, and GitLab product execution intersect. You'll partner directly with strategic customers and teams across Product, Engineering, Support, Site Reliability Engineering (SRE), Solutions Architecture (SA), Customer Success Architecture (CSA), Customer Success Management (CSM), and Professional Services. You'll diagnose and resolve high-impact adoption blockers, contribute production-quality fixes and features, and turn what you learn into repeatable patterns for GitLab and its customers. WHY THIS ROLE EXISTS Strategic customers sometimes encounter challenges that are too broad, deep, urgent, or cross-functional for any single team to own from start to finish. These challenges may involve product gaps, performance degradation, scale bottlenecks, AI governance, adoption blockers, architectural constraints, Git usage patterns, continuous integration and continuous delivery (CI/CD) complexity, application programming interface (API) automation, security requirements, or operational instability. Forward Deployed Engineering provides technical stewardship in these moments. The team doesn't simply observe, report, or escalate. You'll engage directly, diagnose the underlying technical problem, collaborate with the right teams, contribute code or technical solutions where appropriate, and transition the outcome into normal ownership once the customer is stable and the learning can be reused. WHAT YOU’LL DO PRODUCT CONTRIBUTION * Contribute production-quality code to GitLab’s product and adjacent systems. * Develop bug fixes, features, integrations, tooling, and performance improvements when strategic customer outcomes require direct engineering work. * Work within GitLab’s product and engineering processes, including issue discovery, merge request creation, testing, review, documentation, and maintainability. * Partner with Product and Engineering so customer-driven solutions support long-term product direction rather than becoming one-off customizations. * Turn blockers discovered in the field into durable product improvements, reference architectures, documentation, and repeatable implementation patterns. STRATEGIC TECHNICAL STEWARDSHIP * Engage with strategically important customers when adoption, retention, executive confidence, or public trust is materially at risk. * Diagnose complex problems across GitLab product behavior, customer architecture, Git internals, CI/CD workflows, API usage, observability, infrastructure, networking, and cloud environments. * Coordinate across Product, Engineering, SRE, Support, SA, CSA, CSM, Professional Services, and customer technical teams to drive resolution from discovery through handoff. * Provide recommendations grounded in data, traces, and systems analysis to improve GitLab usage, workflows, automation, and architecture. * Create durable outcomes without establishing permanent dependency on Forward Deployed Engineering. AI ADOPTION AND AGENTIC SOFTWARE DEVELOPMENT LIFECYCLE * Drive governed, measurable, and production-oriented adoption of GitLab Duo Agent Platform with strategic customers. * Identify and resolve AI adoption blockers involving governance, usage controls, auditability, security, compliance, operating models, workflow design, and integrations. * Develop customer-safe adoption patterns for the agentic software development lifecycle (SDLC), AI-assisted development, intent-based review, AI governance, and human-in-the-loop software delivery. * Partner with Product, Engineering, Field, and Customer Success teams to turn AI adoption learning into reusable guidance and product improvements. THOUGHT LEADERSHIP * Create technical narratives grounded in customer experience and product reality that can help shape the industry’s approach. * Contribute to Well-Architected Frameworks, whitepapers, webinars, reference architectures, technical strategy memos, and adoption frameworks. * Guide ideas through discovery, formulation, validation, amplification, and adoption across GitLab. * Partner with SA, CSA, Product, Engineering, Marketing, Product Marketing Management, CSM, Support, and executive stakeholders to make technical thought leadership a shared company capability. WHAT YOU’LL BRING * Staff-level experience building, operating, or improving complex production software systems. * Experience contributing to large, mature product codebases with high standards for testing, maintainability, performance, and security. * Strong Ruby on Rails or Go experience and the ability to contribute directly to GitLab’s product and adjacent systems. * Experience with AI-assisted software development, agentic workflows, AI governance, model evaluation, context management, prompt and workflow design, or AI adoption in enterprise environments. * Experience diagnosing complex system behavior across application code, data stores, infrastructure, observability, networking, APIs, and customer usage patterns. * Deep knowledge of modern DevSecOps workflows, including Git, merge requests, CI/CD, security controls, compliance needs, and enterprise software delivery. * Experience working with strategic customers or senior technical stakeholders in ambiguous, high-impact situations. * The ability to coordinate across product, engineering, field, and customer teams without formal authority. * Strong written communication and sound judgment, including the ability to create technical narratives and distinguish reusable product work from customer-specific customization. STRONGLY PREFERRED QUALIFICATIONS * Direct experience with GitLab as a platform, including GitLab.com, GitLab Dedicated, or GitLab Self-Managed. * Production experience with Ruby on Rails, Go, PostgreSQL, Redis, Sidekiq, Vue, TypeScript, Kubernetes, Docker, Linux, or observability tools. * Deep familiarity with Git internals, repository performance, large-scale Git usage patterns, or GitLab Runner behavior. * Experience creating technical thought-leadership materials, such as whitepapers, technical talks, architecture frameworks, requests for comments, public technical writing, or internal strategy documents. * A background in performance engineering, site reliability engineering, platform engineering, infrastructure engineering, or distributed systems. * Experience working in open source or highly asynchronous engineering environments. TECHNOLOGIES AND DOMAINS Directly relevant technologies and domains include: * Ruby on Rails * Go * AI-assisted development and the agentic SDLC * PostgreSQL * Redis and Sidekiq * Git internals * GitLab CI/CD and Runner architecture * Kubernetes and containers * Terraform * Linux, networking, observability, and performance analysis * Vue and TypeScript * APIs and automation * DevSecOps governance, security, and compliance WHAT THIS ROLE IS NOT This role isn't: * A generic field engineering role. * A proof-of-concept factory. * A replacement for Solutions Architecture, Customer Success Architecture, Customer Success Management, Professional Services, Support, SRE, Product, or Engineering. * A customer-specific customization function. * Unbilled Professional Services. * A requirements-gathering role that only escalates to Product. * An AI evangelism role disconnected from product execution. SUCCESS MEASURES Success in this role may include: * Stabilizing strategic customer adoption or retention risks. * Fixing product bugs or contributing features. * Removing AI adoption blockers for strategic accounts. * Creating reusable implementation patterns and transitioning them to long-term owners. * Producing or enabling Well-Architected Frameworks, whitepapers, webinars, or technical narratives. * Resolving cross-functional customer challenges without creating permanent dependency on Forward Deployed Engineering. * Equipping Product, Engineering, Support, CSA, CSM, Professional Services, and SA teams with better guidance based on learning from the field. * Increasing adoption and effective use of GitLab capabilities, especially GitLab Duo and GitLab Duo Agent Platform, in targeted accounts. ABOUT THE TEAM The Forward Deployed Engineering team connects strategic customer needs with GitLab product execution. The team works directly with customers and across GitLab to resolve complex adoption challenges, contribute durable product improvements, and create reusable technical guidance. Its goal is to stabilize urgent situations, improve the product, and transition ongoing ownership to the appropriate team rather than create a permanent dependency. IDEAL CANDIDATE PROFILE You're a Staff-level product or platform engineer who can operate in the field without becoming field-only. You're comfortable reading traces, writing production code, debugging architecture, discussing AI governance, leading a customer technical session, opening a merge request, outlining a whitepaper, and coordinating across teams to achieve a strategic customer outcome. You're not simply a strong communicator with technical awareness. You're a credible engineer with the judgment, presence, and narrative ability to turn customer reality into product contributions, adoption guidance, and company-level thought leadership. We welcome candidates with different backgrounds and levels of experience. Many successful candidates don't meet every qualification. If you're excited about this role, we encourage you to apply and let our recruiting team assess your application. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

ZENROWS  |  REMOTE (EU HOURS)  |  FULL-TIME   ABOUT ZENROWS Born in the Basque Country and built for the world, ZenRows is one of the fastest-growing data infrastructure startups in Europe. We work 100% remotely and hire the best people regardless of where they are. Founded in 2021, we started as a scraping API for developers. In 2026, we are evolving into something bigger: the data collection infrastructure layer for the AI era. Thousands of companies across e-commerce, finance, real estate, and AI rely on ZenRows to power their data pipelines. Now, we're building for the next generation of users: workflow builders, AI engineers, and business teams who don't write code but need data to flow reliably through their systems. We're looking for a Senior Technical Customer Success Engineer to own how ZenRows' customers integrate, succeed, and grow. Could that be you? THE ROLE Our customers are technical and they know it. When something breaks, they want it fixed, not filed. When they're evaluating us, they want someone on the call who actually understands their stack. This role is for someone who can get into the weeds of a broken integration and walk out of an enterprise sales call having helped close it. You'll own the technical relationship with our customers from day one: onboarding, escalations, account health, and the internal tooling that stops CS from becoming a bottleneck. CS at ZenRows is still being shaped. You're not walking into a playbook, you're writing it. DAY TO DAY, YOU'LL BE * The main technical point of contact for our customers across chat, Slack, calls, and escalations * Onboarding enterprise customers hands-on, writing integration samples, debugging their code, and running POCs * Joining sales calls as the technical voice and helping close deals * Keeping a close eye on account health and getting ahead of problems before customers feel them * Reproducing and fixing integration issues yourself, testing the API, writing samples, and digging through OpenSearch logs * Building internal automation that removes the repetitive stuff: API tests, triage workflows, reports, and sales-call prep * Writing guides, runbooks, and post-mortems that people actually refer back to * Giving product real evidence on bugs, friction points, and gaps and pushing for fixes * Creating regular reports for the team to help the company move forward. WHAT WE'RE LOOKING FOR * You've spent 5+ years in technical CS, Solutions Engineering, or Developer Support at a developer-first SaaS where customers expect real answers, not ticket numbers * You write working Python or JavaScript, can read a customer's code and spot what's wrong. Not an engineer, but close enough to be useful * DevTools is second nature. You have a good understanding of HTTP, DNS, TLS, proxies. You've built something with AI that actually saved you time. A workflow, a script, an integration. Not a prompt. Something that runs. * You're equally at home running a technical POC, reviewing account health, and jumping on a call with a VP of Engineering * You adjust naturally to who you're talking to, direct and technical with developers, clear and calm with decision-makers * You make the people around you better without being asked. You share what you know, pick up what needs doing, and set a standard others follow * You've worked with data-driven CS teams and want to be the person who brings that rigor to a team that's still defining what success looks like. * Strong written and spoken English (C1 level or above) BONUS POINTS IF YOU HAVE * Hands-on experience with scraping, anti-bot systems, proxies, or headless browsers (Puppeteer, Playwright, Selenium, mitmproxy) * You've hired, onboarded, or interviewed teammates before * Startup background. You know how to move without a safety net * Worked with CS tools like Intercom, Zendesk, Hubspot, Amplitude, Notion, Stripe, Typeform, Metabase, or similars * Has worked with technical buyers or developer personas HOW YOU'LL GROW WITH US YOUR SUCCESS IN 1 MONTH * Up to speed on the product, stack, and customer base. * Handling EU chat coverage almost autonomously. Escalating only where it is genuinely needed.  * Shadowing sales calls and co-running POCs alongside the team. * First small automation or internal improvement shipped. YOUR SUCCESS IN 3 MONTHS * Fully owns EU coverage. Chat, Slack support channels, escalations, account follow-ups. * Running technical pre-sales independently. Joining calls, scoping POCs, closing technical objections without backup. * Multiple internal automations shipped that meaningfully reduce repetitive work (tests, reports, triage, sales prep) * Actively contributing to docs and internal runbooks. * Pushing product feedback upstream with evidence: bugs, friction points, feature gaps. YOUR SUCCESS IN 6 MONTHS * Co-owns how the CS function operates with the existing teammate. Process, tooling, knowledge management, account health monitoring, … visibly better than when they joined. * Active in hiring: interviewing candidates, scoring, owning a stage of the process. * Trusted technical voice on enterprise accounts and strategic deals. * Recognized internally as a senior operator across CS, Sales, and Engineering. * The automation you’ve built is compounding. The team does more with less than it did on day one.  THIS ROLE ISN'T FOR EVERYONE * We're ~20 people competing against companies 10x our size. There's nowhere to hide, but why would we want to?  * Fully remote means more documentation and async discipline than most places. If you hate writing things down, that'll be a problem. * Feedback here is direct and frequent. Strong opinions are normal. If you want a quiet life, look elsewhere. * We're moving fast and things change. If you need stable processes and predictability, this will frustrate you. WHY PEOPLE LOVE IT HERE * You get to build something, not maintain it. CS is yours to shape from the ground up. * No micromanagement. You're trusted to make calls and own the outcome. * The co-founders are accessible and straight with you. What you do gets noticed. * Genuinely fun team. Remote doesn't mean disconnected, we invest in that. PERKS AND BENEFITS * 100% remote: work wherever you like, as long as EU hours are covered * Salary based on what you're worth, not what you were paid before * Pick your own equipment * Learning & Development budget * Annual team kick-off in a new location each year * Regular Barcelona meetups * Deel benefits: VPNs, memberships, travel discounts, and more DIVERSITY & INCLUSION We're committed to building a team that reflects the world. Every job description goes through a gender bias review, and we're always looking at where we can do better. Whoever you are, wherever you're based, you're welcome here.   Learn more at zenrows.com/careers