Senior Customer Success Manager (f/m/d)

bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. To expand our core team, we are seeking a passionate and driven Senior Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success. YOUR ROLE Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation. TOP RESPONSIBILITIES * Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints. * Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance. * Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements. * Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management. * Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows. ABOUT YOU * 4+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success. * Hands-on experience in a private equity or venture capital environment — specifically in fund operations, investor services, or fund administration * Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders. * Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences. * Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities. * Proficiency in English and German WORKPLACE & BENEFITS * Competitive salary * Customizable benefits package (wellbeing, sport, mobility, food, and more) * 28 days of vacation, plus 2 company days and local public holidays * Remote-flexible hybrid (3 days/week in office) * Up to 4 remote calendar weeks a year * A great tech and work setup * Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains HIRING PROCESS 1. People Team Interview (30 min): Introduction to bunch, expectations, values, and your career aspirations. 2. Deep-Dive Interview (30 min): Explore the role, your experience, and how your journey aligns with our mission. 3. Practical Interview (45 min): Demonstrate your approach to Account Management and communication. 4. Final two part stakeholder interview (60 min): first with our VP of Operations and second with one of our Co-founders to ask questions and get to know our leadership. About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.

THE OPPORTUNITY Are you ready to own the full revenue picture at NavVis, redefine how AI shapes the way we grow and drives excellence in revenue operations? We are looking for a Revenue Operations Manager who has deep expertise in B2B go-to-market operations, a passion for translating data into strategic decisions and a forward-looking mindset on how AI is transforming the way revenue organizations operate. You will be the connective tissue across Marketing, Sales, Customer Success, Finance and Operations building the reporting infrastructure, forecasting models and cross-functional visibility that leadership needs to manage and grow NavVis's recurring revenue base with confidence. But beyond building the infrastructure of today, you will be the person who actively shapes what tomorrow looks like: identifying where AI-driven solutions can replace manual effort, improve the quality of revenue signals and make our go-to-market engine smarter and faster. You will work together with our existing Sales Operations experts, while forging a strong operational bridge to Finance and Operations.   HOW YOU WILL MAKE AN IMPACT * Own end-to-end revenue forecasting, building and maintaining models that give leadership a reliable forward-looking view of ARR development, net revenue retention (NRR) and gross revenue retention (GRR) across EMEA and the US.  * Design and deliver full-funnel revenue performance reporting, from upper-funnel marketing KPIs (leads, MQLs, campaign contribution to revenue) through to recognized revenue, renewals and customer expansion, ensuring every stage of the revenue lifecycle is visible and actionable.  * Track and analyze existing customer revenue performance in close collaboration with Customer Success, monitoring NRR, expansion revenue and churn risk as integral components of the overall revenue health picture.  * Serve as a critical interface to Finance and Operations translating revenue data into the inputs Finance needs for planning and reporting cycles and aligning with Operations on the process infrastructure that underpins revenue delivery.  * Actively contribute to NavVis's company-wide OKRs tied to the transformation towards an ARR- and revenue-focused business model, translating strategic growth initiatives into operational metrics, reporting structures and cross-functional processes that make the transformation measurable and accountable.  * Collaborate closely with NavVis's Sales Operations experts, building on their deep sales process knowledge to extend visibility upstream into marketing and downstream into customer revenue, without duplicating what Sales Ops already owns.  * Actively explore and embed AI-powered solutions into revenue processes from revenue forecasting and lead scoring to automated reporting and workflow optimization to help us scale without adding manual overhead.    WHAT WILL HELP YOU SUCCEED IN THE ROLE * Proven experience in Revenue Operations or a similar cross-functional go-to-market operations role in a B2B technology environment, ideally with exposure to SaaS or recurring revenue business models.  * Fluency in recurring revenue metrics like ARR, NRR, GRR, LTV, CAC payback and the ability to connect these to operational levers across Marketing, Sales and CS.  * Strong analytical skills with tools like Excel, Power BI, or CRM reporting. * Experience working at the interface of Revenue and Finance, contributing to planning cycles, revenue recognition inputs, or board-level reporting. * Genuine hands-on experience with AI tools applied to revenue or business processes whether AI forecasting models, automation platforms, CRM AI features, or purpose-built agents; you understand not just the potential but the practical constraints of deploying AI in an operational context.  * Experience building revenue forecasting models or working with BI platforms is a strong plus.  * Exposure to a company undergoing a transition towards recurring revenue or ARR-based models where you have helped operationalize that shift is a strong plus. * A curiosity and drive to continuously identify where AI can eliminate low-value manual work and improve the quality of revenue signals. You do not wait to be asked; you bring the ideas. * A structured mindset and strong communication skills to align diverse stakeholders from Sales Ops colleagues to Sales and Finance leadership.  * Based in Munich or able to commute to our Munich office at regular base. * Fluent English is required as our working language.   HOW WE WILL KNOW WE ARE A PERFECT MATCH Your recruiting partner for this role is Kim (She/Her). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.   HOW WE WILL KEEP YOU SMILING * It's important to take a break from work! We offer 30 days of paid time off per year. * Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy. * Deutschlandticket subsidy to support sustainable travel using public transport. * We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work! * We offer full visa and relocation support for international candidates. * An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility. * A competitive compensation package that values the skills and experience you bring. * Up to 4000 EUR employee referral bonus.  * Financial support for local language classes to help you in your journey of integrating into the culture!   ABOUT US NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we’re helping organizations make smarter decisions and build more efficient, connected operations.   With over 300 people from around 60 nationalities and offices around the globe, we’re proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds.   You’ll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where diverse talent can thrive and where feedback fosters individual growth and development. Do you share our passion for disruptive technology and want to be part of our dynamic journey? At NavVis, you’ll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact.   We derive our strength from our diversity. NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply. Together with you, we build NavVis! If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.