Regional Director - Professional Services

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. We're looking for a Community Program Manager to help scale and evolve Airtable's customer community programs. This role sits within the Digital Programs team, which brings together Community, Education, and AI Programs to help customers learn, adopt, and succeed with Airtable. You'll help grow Airtable Community into a strategic driver of customer engagement and meaningful AI adoption by building programs, systems, and experiences that connect customers with one another and accelerate learning. Key areas of focus include scaling our user group program (Airtable Builder Crews), expanding community engagement initiatives, and strengthening the operational foundation that supports a growing portfolio of community programs. Airtable Community is more than a place for customers to connect—it's a strategic lever for driving product adoption. Our north star is increasing AI feature adoption and AI weekly active users (AI WAUs), and this role will help design and scale the programs that move customers from AI curiosity to AI proficiency. We're looking for someone who is equal parts program manager, community builder, and operator—someone who thrives in ambiguity, embraces experimentation, and can turn ideas into scalable programs with measurable impact. This is a full-time contractor role. WHAT YOU'LL DO Scale Airtable Builder Crews (User Groups) Help expand Airtable's Builder Crews program as we grow from primarily virtual engagement to community-led, in-person experiences. Responsibilities include: * Recruiting, onboarding, and supporting Builder Crew leaders. * Developing playbooks, templates, and operational processes for local events. * Partnering with internal teams on event promotion, measurement, and follow-up. * Creating scalable systems that enable community leaders to independently run successful programs. * Identifying opportunities to launch new regional, industry, or persona-based Builder Crews. Drive Community Engagement Help create meaningful opportunities for customers to learn from one another and deepen their relationship with Airtable. Responsibilities include: * Supporting engagement initiatives across Airtable Community and social channels. * Expanding Airtable's presence and participation on Reddit and other community platforms. * Identifying and amplifying customer success stories, best practices, and AI use cases. * Developing campaigns and programs that encourage participation, knowledge sharing, and advocacy. * Monitoring community health metrics and recommending improvements. Improve Community Operations Build the operational foundation needed to support a growing portfolio of programs. Responsibilities include: * Managing program operations, documentation, reporting, and workflows. * Maintaining community systems, tools, dashboards, and processes. * Supporting program launches, communications, and cross-functional initiatives. * Identifying opportunities to automate manual work and improve operational efficiency. * Creating scalable frameworks that enable the Community team to grow without adding complexity. WHO YOU ARE * 3–7+ years of experience in community management, customer programs, customer education, operations, or related fields. * Demonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community-led events. * An AI-native operator mindset and proven track record of using AI to plan, create, analyze, automate, and execute work. You should be able to articulate how AI has improved your productivity, quality, throughput, or business outcomes. * Strong program management and operational skills, including the ability to manage multiple initiatives simultaneously, build scalable processes, and drive projects from concept through execution. * Strong written communication and community engagement skills, with the ability to create experiences that foster participation, learning, and customer advocacy. * Comfortable working cross-functionally with Product, Marketing, Customer Success, Education, and other stakeholders. * Analytical and data-driven, with experience measuring program performance and using insights to guide decisions and investments. Nice to Have * Experience supporting Reddit communities, social engagement programs, or community growth initiatives on third-party platforms. * Familiarity with SaaS customer success, customer education, product adoption, or customer lifecycle programs. * Experience using Airtable; experience designing and building apps in Airtable is a strong plus. * Passion for AI, automation, and helping customers adopt new ways of working. * Comfortability with a flexible schedule (we have international events that will sometimes need support). WHAT WE OFFER * Duration: 12-month contract * Start Date: ASAP * Work Schedule: 40 hr / week * Location: Remote Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.  VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills and experience. For all work locations including remote, the hourly rate for this role is: $60—$80 USD Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here. For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Developer Evangelist. About the job This position is needed to help us inspire and equip a global network of millions of developers who will build the future of customer engagement. The Developer Evangelist specializing in AI technology will define developer relations and build the AI community in the Bay Area, while sustaining a relationship that fuels every developer's journey to know, use and love Twilio. The Developer Evangelist will serve as the regional liaison for local developer communities, build Twilio-powered solutions, such as SMS, Voice and Email, to address developer needs and partner with Marketing, Product and additional cross-functional teams.  The role requires an understanding of the AI developer community and technical knowledge, as well as the ability to take complex ideas and make them accessible in order to inspire creativity through code. Responsibilities In this role, you’ll: * Help us inspire and equip developers to build with Twilio products and AI technology, ensuring an exceptional developer experience with Twilio. * Be an active and authentic participant in the developer community wherever they gather online and offline. For many of those developers, you will be "the face" of Twilio -- the person they ping when they need help. They will feel like VIPs because they know you. And when someone who works at Twilio needs to talk to developers in the Bay Area and North America developer community, they'll come to you. * Attend, plan and speak at in-person and virtual events. * Write clear and empathetic content that breaks down the complex into the understandable while telling stories with code, equipping developers with knowledge of tools and techniques. * Navigate cross-functional collaboration and partner within Twilio to align with program and engagement objectives. * Drive projects independently from inception to completion, outlining key milestones and ensuring deadlines are met. * Communicate project plans, progress, and outcomes effectively to stakeholders at all levels within the region and across the company. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Proficient in writing Python, PHP, Node, C# (.NET), or Java with insights into web frameworks within or across these languages. * Technical foundational expertise in AI tools, technologies and/or platforms. * Ability to navigate the emerging AI developer ecosystem, community and emerging industry trends.  * A love of teaching others, curiosity and excitement about technology. * 3-5 years of experience writing production code, with strong empathy for developers to successfully guide their building process. * Experience in cross-functional collaboration with teams like sales, support, product and marketing. * Creative and collaborative problem-solving skills, with a focus on data-driven decision-making for system and process improvements. * Skilled in storytelling to highlight developers building on Twilio and inspire others. * Experience in public speaking, writing, and/or organizing engaging programs. Desired: * Familiarity with the Bay Area developer community and industry landscape, including local communities, events and programs. * Familiarity with the local AI developer ecosystem, particularly through the Developer Relations lens.  * Familiarity with project management tools and methodologies. * Ability to influence and build effective working relationships across all levels of the organization. * Excellent skills in influencing, problem-solving, consensus-building, and strong interpersonal communication. * Experience in organizing and running developer events, meetups and/or user groups. Location This role will be remote and based in the Bay Area, CA.   Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25-50% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - 160,700. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000. * Based in the San Francisco Bay area, California: $151,120 - $188,900. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information  Applications for this role are intended to be accepted until July 31, 2026, but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.