Engagement Specialist

Want to be a bswifter?  At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.   We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!    ABOUT US bswift is a leading benefits administration technology company delivering modern, cloud-based solutions to employers and health plans across the United States. Our platform supports millions of employees through some of the most complex benefits transactions in the industry. We are evolving our database function into a true engineering organization—and this role is part of that transformation. We are seeking a highly skilled Senior Database Engineer (Cloud DBA) to join our Database Engineering team. This is a hands-on, high-impact role designed for a database professional who thrives on deep SQL Server expertise, automation, operational excellence, and cloud modernization. You will partner closely with Engineering, DevOps, Analytics, and Infrastructure teams to improve reliability, eliminate operational toil, and build scalable database platform capabilities that support our growing business.   WHAT YOU’LL DO The Senior Database Engineer (Cloud DBA) is responsible for the design, administration, optimization, automation, and reliability of enterprise database environments supporting mission-critical business applications. This role will lead initiatives to improve database performance, availability, security, and operational efficiency while helping transform traditional DBA practices into modern database engineering capabilities. The ideal candidate combines deep SQL Server expertise with a strong engineering mindset, leveraging automation, Infrastructure as Code, cloud technologies, and DevOps principles to build repeatable and scalable database solutions.   WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions) Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. SQL Server & Cloud Operations Administer, optimize, and support SQL Server 2019+ environments hosted on AWS EC2. Design, implement, and maintain high availability and disaster recovery solutions, including Always On Availability Groups, clustering, replication, and failover testing. Perform and continuously improve operational processes including backups, restores, database refreshes, index maintenance, patching, and capacity planning. Monitor database performance and troubleshoot issues using execution plans, query analysis, Extended Events, SQL Profiler, and enterprise monitoring tools. Participate in production support and on-call rotations while driving long-term improvements that reduce incident frequency and operational risk. Automation & Process Improvement Identify, prioritize, and eliminate manual database administration tasks through automation and standardization. Develop reusable automation solutions using PowerShell, T-SQL, SQL Agent, Terraform, CloudFormation, and other engineering tools. Standardize platform management practices across environments to improve consistency, reliability, and scalability. Promote database platforms as repeatable services rather than individually managed systems. DevOps & Engineering Integration Partner with application, platform, and DevOps teams to integrate database deployments into CI/CD pipelines. Support version-controlled database development and deployment practices. Contribute to schema versioning, release automation, and database change management initiatives. Advocate for database best practices within application architecture and development workflows. Support low-downtime or zero-downtime deployment strategies to improve release quality and stability. Team Enablement & Collaboration Mentor team members in automation, cloud technologies, operational excellence, and engineering best practices. Contribute to the evolution of the database team from reactive operational support to proactive platform engineering. Create and maintain documentation, standards, playbooks, and operational runbooks. Collaborate with global database engineering resources, including India-based team members, to maintain consistent standards and operational practices. Cloud & Platform Modernization Support AWS database services including RDS, Aurora, PostgreSQL, MySQL, and DynamoDB as business needs evolve. Participate in cloud migration, modernization, and platform transformation initiatives. Evaluate and implement new database and platform technologies that improve scalability, performance, and operational efficiency. Reliability, Security & Cost Optimization Improve platform reliability through monitoring, alerting, performance baselining, and capacity planning. Support service reliability initiatives, including SLIs, SLOs, incident reduction, and operational improvements. Implement and maintain secure database practices including encryption, auditing, role-based access controls, and compliance requirements. Optimize infrastructure utilization and storage costs through rightsizing, lifecycle management, and performance tuning.   WHAT YOU NEED TO SUCCEED (Required Education and Experience) Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or an equivalent combination of education and experience. 8+ years of hands-on SQL Server administration experience within enterprise production environments. Deep expertise with SQL Server performance tuning, monitoring, troubleshooting, and optimization. Extensive experience designing and supporting high availability and disaster recovery solutions, including Always On Availability Groups, clustering, replication, and disaster recovery testing. Demonstrated success automating operational processes through scripting and Infrastructure as Code practices. Experience supporting SQL Server environments running on AWS infrastructure, particularly EC2-hosted deployments. Experience supporting highly available, business-critical systems with demanding SLA requirements. Skills & Abilities Advanced SQL Server administration and performance tuning expertise. Strong scripting and automation skills using PowerShell and T-SQL. Experience with Terraform, CloudFormation, or other Infrastructure as Code tools. Working knowledge of CI/CD pipelines, deployment automation, version control systems, and DevOps practices. Experience with observability and monitoring tools including Idera, Redgate, CloudWatch, AppDynamics, Performance Insights, Extended Events, and SQL Profiler. Strong analytical, troubleshooting, and problem-solving capabilities. Excellent interpersonal, communication, and collaboration skills. Ability to effectively prioritize work and manage multiple competing priorities in a fast-paced environment.   NICE TO HAVE (Preferred Education and Experience) Experience implementing database CI/CD and schema versioning solutions such as Flyway, Liquibase, or SSDT. Advanced experience with Infrastructure as Code frameworks, including Terraform and CloudFormation. Experience supporting PostgreSQL, MySQL, Aurora, or DynamoDB environments. Familiarity with AWS services including Glue, Lambda, OpenSearch, and Bedrock. Knowledge of enterprise data modeling, schema design, and data architecture principles. Experience in healthcare, insurance, financial services, or other highly regulated industries. Exposure to AI/ML-enabled data platforms and modern data engineering practices.   OTHER DUTIES Participation in an on-call support rotation is required. Occasional travel may be required based on business needs. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.     Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: * Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. * Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. * Remote first, Office friendly environment! No time to commute?  No problem! * Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. * Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. * Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. * Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. Specific benefit offerings vary by position and may be subject to change.   Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.      In the spirit of pay transparency, we are excited to share the base salary range for this position is $140,000-$160,000, exclusive of fringe benefits or potential bonuses.  If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.    bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.  If you have what it takes to join our award-winning culture, we’d love to hear from you!

Job Purpose The ʻOhana Engagement Specialist II provides direct program support for Early Childhood (EC) initiatives which supports families with young Native Hawaiian children aged 0-5. The ʻOhana Engagement Specialist II plans, coordinates, and facilitates group-based programs that strengthen parent-child relationships, promote family well-being, and increase parent independence. The ʻOhana Engagement Specialist II will work with the program team to develop, implement and evaluate innovative and impactful programming for our families. This position provides island-wide support, including the delivery of programs and services across multiple sites.   Essential Responsibilities Program Design, Implementation and Evaluation: * Applies a strengths-based, trauma-informed approach to support families focusing on overall wellbeing, stability and independence. * Collaboratively leads the conceptualization and development of new program initiatives or enhancements to existing programming, including crafting program plans, outlining curriculum, coordinating budget considerations, and ensuring alignment with strategic goals and participant needs. * Facillitate activities, groups, and structured learning experiences. * Create a safe and supportive environment that fosters belonging and positive identity formation for all program participants. * Design and facilitate curriculum with integration of LT values, cultural grounding, infant mental health principals and early childhood development models. * Coach participants toward individual growth and goal progression in group settings. * Track participant engagement, adjust instruction and programming in real time, and maintain accurate documentation. * Support program evaluation activities including data collection, registration and consent form management, and program outcome reporting. * Leads logistical implementation of programming, including data entry, scheduling, and coordination of program resources (e.g. staffing, facilities, transportation, food, supplies, etc.). * Ensures the cleanliness and safety of program spaces (on/off site). * Collaborates with other EC teammates to meet the various needs of families and adapt group learning to reflect those needs.   Outreach, Enrollment & Administrative Support: * Assist with participant intake, assessments, program enrollment, and the welcoming of new keiki and families. * Complete data entry of registration and consent forms, including DocuSign and Hoʻokele. * Complete basic documentation of activities and participant behaviors. * As needed, provide operations support with program logistics, front desk and phone coverage, NetSuite, Ramp, mileage logs, and vendor appointments. * Develop and maintain strong outreach connections with individuals, families, groups, and communities to support program engagement and retention.   Other duties: * Performs written and electronic recordkeeping functions as required for LT’s internal database on a timely basis. * Works in tandem with LT teammates to integrate services across the agency. * Performs crisis prevention as needed. * Supports with referrals to/from LT’s  Mālama Line. * Contributes to the Trustʻs success by accepting new assignments, helping team members, learning new skills, and striving to improve team and organization results. * Participates in continuing education and training opportunities for professional development. * Performs other duties as assigned.   Qualifications * Bachelor's degree in Social Work, Early Childhood Education, Human Services, Psychology, or a related field required; or equivalent combination of education and experience. * Minimum of 2 years of progressively responsible experience in early childhood education, infant mental health, family support, community-based programming, or a related field required. * Demonstrated experience facilitating youth programming, groups, or structured learning experiences required. * Preferred candidates will be highly organized, adaptable, and skilled at facilitating engaging programs for families with young children. A positive attitude, strong collaboration skills, and the ability to respond to and adapt programming based on the evolving needs of families are essential to ensuring the success of EC initiatives and programs. * Ability to work evenings, weekends and occasional holidays as needed. Ability to travel as needed. * Valid driver license, clean traffic abstract, and access to a privately owned automobile with valid no-fault insurance.   * TB clearance.   * First Aid and CPR/AED Certification preferred.   Job Competencies * Aloha: awareness and approach to the work with compassion, empathy, and kindness. * ‘Imi Na’auao: a constant desire for seeking knowledge; lifelong learner. * Po’okele: desire to perform in excellence. * Wiwo’ole: maintain a courageous, brave, and fearless mindset. * Pono: understand the appropriateness of time, place, reason, people, and tools * Kuleana: bring a deep sense of responsibility and accountability. Ability to work flexible hours when nessary, including nights and weekends. * Collaboration: Ability to interact effectively with youth, community partners, and multi-disciplinary teams. Knowledge of community resources and services * Ethical Practice: Model the highest level of ethical behavior, integrity, and social responsibility. Uphold and embody all LT values. * Communication: Clearly convey and receive information and ideas. Engage the listener and invite response and feedback. Demonstrate strong written, oral, and listening skills. * Cultural Competence: Respect and relate well to people from varied backgrounds and sensitive to group differences. * Relationship Management: Experience working with staff at all levels in a collaborative environment; ability to promote and sustain positive workplace values and relationships. * Interpersonal Skills: Ability to work well under pressure and to remain calm and controlled when faced with challenging situations. Organization Competencies * Alignment with Queen’s legacy:  Understanding and appreciation of Queen Liliuokalani’s story, her legacy and the Hawaiian Culture is foundational to staff’s commitment to working with our Hawaiian children, families and communities. Demonstrates respect for and appreciation of Hawaiian values history, and culture, understanding its implication in one’s work, in fostering meaningful relationships, and in embracing the community served. * Ho`omau i ka `imi Na`auao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement.  * Ho`ike i na Mana`o Pono (Effective Communication):  Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.   * No'ono'o loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and/or evaluates information and develops and supports fact-based analyses and recommendations * Ho'o kumu a'e  or `Imi hakuhia (Innovation):  Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving. * Pilina Ho`ohana a me ka Hana Hilina`i (Building Relationships and Creating Trust):  Manages relationships to create optimal opportunities and move the organization forward. * Alu Like I ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization's objectives. * Ho`onui I ka `Ike (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others.   Mental and Physical Demands: * Perform light physical work, including climbing, stooping, kneeling, crouching, reaching, and lifting weight of up to 25 pounds. Exposed to outdoor climate and diverse terrain.   Terms and Conditions of Employment * As a condition of employment, employee will be subject to LT’s policies and procedures.   Job Title: ʻOhana Engagement Specialist II Reports to: Program Manager, Early Childhood FLSA Status: Exempt Aligned Executive: Chief Impact Officer Kipuka: Multiple Department: Kamalei Support and Healing