Service Delivery Manager

Want to be a bswifter?  At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.   We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!    ABOUT US bswift is a leading benefits administration technology company delivering modern, cloud-based solutions to employers and health plans across the United States. Our platform supports millions of employees through some of the most complex benefits transactions in the industry. We are evolving our database function into a true engineering organization—and this role is part of that transformation. We are seeking a highly skilled Senior Database Engineer (Cloud DBA) to join our Database Engineering team. This is a hands-on, high-impact role designed for a database professional who thrives on deep SQL Server expertise, automation, operational excellence, and cloud modernization. You will partner closely with Engineering, DevOps, Analytics, and Infrastructure teams to improve reliability, eliminate operational toil, and build scalable database platform capabilities that support our growing business.   WHAT YOU’LL DO The Senior Database Engineer (Cloud DBA) is responsible for the design, administration, optimization, automation, and reliability of enterprise database environments supporting mission-critical business applications. This role will lead initiatives to improve database performance, availability, security, and operational efficiency while helping transform traditional DBA practices into modern database engineering capabilities. The ideal candidate combines deep SQL Server expertise with a strong engineering mindset, leveraging automation, Infrastructure as Code, cloud technologies, and DevOps principles to build repeatable and scalable database solutions.   WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions) Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. SQL Server & Cloud Operations Administer, optimize, and support SQL Server 2019+ environments hosted on AWS EC2. Design, implement, and maintain high availability and disaster recovery solutions, including Always On Availability Groups, clustering, replication, and failover testing. Perform and continuously improve operational processes including backups, restores, database refreshes, index maintenance, patching, and capacity planning. Monitor database performance and troubleshoot issues using execution plans, query analysis, Extended Events, SQL Profiler, and enterprise monitoring tools. Participate in production support and on-call rotations while driving long-term improvements that reduce incident frequency and operational risk. Automation & Process Improvement Identify, prioritize, and eliminate manual database administration tasks through automation and standardization. Develop reusable automation solutions using PowerShell, T-SQL, SQL Agent, Terraform, CloudFormation, and other engineering tools. Standardize platform management practices across environments to improve consistency, reliability, and scalability. Promote database platforms as repeatable services rather than individually managed systems. DevOps & Engineering Integration Partner with application, platform, and DevOps teams to integrate database deployments into CI/CD pipelines. Support version-controlled database development and deployment practices. Contribute to schema versioning, release automation, and database change management initiatives. Advocate for database best practices within application architecture and development workflows. Support low-downtime or zero-downtime deployment strategies to improve release quality and stability. Team Enablement & Collaboration Mentor team members in automation, cloud technologies, operational excellence, and engineering best practices. Contribute to the evolution of the database team from reactive operational support to proactive platform engineering. Create and maintain documentation, standards, playbooks, and operational runbooks. Collaborate with global database engineering resources, including India-based team members, to maintain consistent standards and operational practices. Cloud & Platform Modernization Support AWS database services including RDS, Aurora, PostgreSQL, MySQL, and DynamoDB as business needs evolve. Participate in cloud migration, modernization, and platform transformation initiatives. Evaluate and implement new database and platform technologies that improve scalability, performance, and operational efficiency. Reliability, Security & Cost Optimization Improve platform reliability through monitoring, alerting, performance baselining, and capacity planning. Support service reliability initiatives, including SLIs, SLOs, incident reduction, and operational improvements. Implement and maintain secure database practices including encryption, auditing, role-based access controls, and compliance requirements. Optimize infrastructure utilization and storage costs through rightsizing, lifecycle management, and performance tuning.   WHAT YOU NEED TO SUCCEED (Required Education and Experience) Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or an equivalent combination of education and experience. 8+ years of hands-on SQL Server administration experience within enterprise production environments. Deep expertise with SQL Server performance tuning, monitoring, troubleshooting, and optimization. Extensive experience designing and supporting high availability and disaster recovery solutions, including Always On Availability Groups, clustering, replication, and disaster recovery testing. Demonstrated success automating operational processes through scripting and Infrastructure as Code practices. Experience supporting SQL Server environments running on AWS infrastructure, particularly EC2-hosted deployments. Experience supporting highly available, business-critical systems with demanding SLA requirements. Skills & Abilities Advanced SQL Server administration and performance tuning expertise. Strong scripting and automation skills using PowerShell and T-SQL. Experience with Terraform, CloudFormation, or other Infrastructure as Code tools. Working knowledge of CI/CD pipelines, deployment automation, version control systems, and DevOps practices. Experience with observability and monitoring tools including Idera, Redgate, CloudWatch, AppDynamics, Performance Insights, Extended Events, and SQL Profiler. Strong analytical, troubleshooting, and problem-solving capabilities. Excellent interpersonal, communication, and collaboration skills. Ability to effectively prioritize work and manage multiple competing priorities in a fast-paced environment.   NICE TO HAVE (Preferred Education and Experience) Experience implementing database CI/CD and schema versioning solutions such as Flyway, Liquibase, or SSDT. Advanced experience with Infrastructure as Code frameworks, including Terraform and CloudFormation. Experience supporting PostgreSQL, MySQL, Aurora, or DynamoDB environments. Familiarity with AWS services including Glue, Lambda, OpenSearch, and Bedrock. Knowledge of enterprise data modeling, schema design, and data architecture principles. Experience in healthcare, insurance, financial services, or other highly regulated industries. Exposure to AI/ML-enabled data platforms and modern data engineering practices.   OTHER DUTIES Participation in an on-call support rotation is required. Occasional travel may be required based on business needs. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.     Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: * Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. * Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. * Remote first, Office friendly environment! No time to commute?  No problem! * Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. * Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. * Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. * Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. Specific benefit offerings vary by position and may be subject to change.   Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.      In the spirit of pay transparency, we are excited to share the base salary range for this position is $140,000-$160,000, exclusive of fringe benefits or potential bonuses.  If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.    bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.  If you have what it takes to join our award-winning culture, we’d love to hear from you!

Attention: Kapitus is aware that individuals posing as recruiters may be communicating with job seekers about supposed positions with Kapitus. Kapitus has received reports that the content and method of communication can vary, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive financial information. Kapitus will never ask a candidate for employment for payment or financial information during the initial application or interview process. All open positions are posted in location specific employment portals available at www.kapitus.com/careers [https://www.kapitus.com/careers]   All legitimate Kapitus job postings on employment sites will direct candidates to complete an application through these portals before completion of the hiring process. Candidates with additional questions or concerns regarding any recruiting communications or Kapitus’ recruiting process in general should email recruiting@kapitus.com [recruiting@kapitus.com]    As an Assistant Manager, Sales Development Direct Sales you will support our senior management team in all direct sales functions.  The ideal candidate will be well versed in the direct sales process, including specialized skills for qualifying merchants along with a well-versed understanding of Salesforce, NICE and other applications used by the direct sales organization. You will be called upon to coach, delegate and motivate team members. As a member of the management team your focus will be to inspire team members while ensuring productivity and quality performance in order to achieve our long-term company vision. What You Will Do: •    Gain a complete understanding of specific goals, objectives, and targets •    Liaise with the Sales Trainer to help build a well-developed and high-performing team that works together effectively •    Collaborate with the team to ensure the company is providing consistently excellent service, and that the work environment is inviting •    Set employee objectives to achieve and exceed company productivity and sales goals •    Adhere to department policies and procedures, monitor team performance and report on progress to upper management •    Inspire and create a motivating environment through coaching, mentoring, and enablement •    Partner with senior manager to ensure quality customer service and help supervise team members who have diverse talents and responsibilities •    Meet regularly with senior manager to develop and report on strategic plans for team objectives •    Aid senior managers in ensuring that all leads and opportunities are actively being followed up with •    Fill in for senior managers as needed to oversee team members, coordinate schedules and lead management while adhering to targets •    Monitor quality assurance, reporting any problems, incidents, or equipment trouble to senior manager •    Assist in the hiring, performance management, and evaluation of team members and conduct monthly employee reviews •    Will maintain some responsibility of a Sales Development Representative I to aide in business generation •    Inspire and create a motivating environment through coaching, mentoring, and enablement •    Provide opportunities to participate in both formal and informal developmental activities  •    Working with senior leaders and department head, set expectations for all team members and hold employees accountable for results •    Lead hiring, performance management, and compensation, and evaluation of team members •    collaborate with Kapitus leadership and HR to continually refine and modify career growth and succession plans to meet changing business needs What We’re Looking For: •    Bachelor's degree preferred or equivalent work experience  •    1-2 years’ experience in sales or corporate management roles •    Experience conducting performance reviews •    Strong leadership, communication, and collaboration skills •    Competency with CRM software, Salesforce is preferred  •    Knowledge of inventory management •    Experience with dialer systems, NICE preferred  •    Ability to lead team-building initiatives   Kapitus Total Rewards Package Includes:  * Competitive Base Salary Range of $75,000. Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant’s final salary will depend on a number of factors including the applicant’s geographic location, skills, and experience. * Incentive Commission Compensation Plan – earned monthly * Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families. Additional perks through UHC include: Sweat Equity, free subscription to the Calm App, UHC rewards, Real Appeal, and Quit For Life. * Flexible Spending Account: Set aside pre-tax dollars from your paycheck to pay for qualified out-of-pocket medical, dental, vision, pharmacy or dependent care expenses.  * Lifestyle Spending Account: Employer sponsored post-tax benefits that allow reimbursement for expenses related to physical, mental and financial well-being.  * 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense. * Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events. * Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones. * Commuter Benefits: We offer pre-tax benefits on parking and commuter expenses to cover travel to and from work. * LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:  * Pet and car insurance discounts. * Financial services such as LegalShield. * Relaxation and stress management tools. * Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life. * Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events. Managed through our LSA plan, Kapitus Academy.  * Travel Reimbursement: We also offer travel reimbursement for all work-related travel, supporting your involvement in career and personal development activities. * Paid Time Off and Sick Time. * Retirement Benefits: Our 401K plan is managed through Fidelity. To support your long-term financial goals, the company provides a 25% match on your contributions, up to 6% of your annual salary.   About Kapitus: Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed. We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth. Company Mission: At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner’s story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity. Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.