
NeuraFlash, Part of Accenture · Remote - Canada
WHY NEURAFLASH, PART OF ACCENTURE: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking techno...
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies
like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce
Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and
deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an
ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of
Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of
being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll
collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to
create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or
building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make
your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
This role bridges technology and enterprise architecture, surrounded by a deeply talented team of engineers and architects who
push each other's thinking. NeuraFlash, Part of Accenture, offers the autonomy that comes with being trusted as an expert — you're
given the room to lead and the support to do it well — while you work alongside recognized leaders in agentic AI, on an expanding
roster of enterprise clients and high-impact engagements.
This role anchors our AWS practice as it takes on larger, more complex engagements — the kind where much of the work happens
before any build begins. Enterprise clients expect architects who already speak their language: people who can lead a security
review with confidence and understand what an approval process is really asking for. This role exists to make sure that groundwork
is set deliberately and consistently, on every engagement.
As an Enterprise Architect, you sit where delivery, security and governance, and the client relationship all meet. Solution and
Technical Architects lead the individual designs, and you hold the enterprise view that keeps them coherent as a whole —
technically, and in the client's eyes. You'll be the person the client comes to for the full picture, and one the team leans on to
keep a complex engagement on track — just as you'll lean on them.
timeline pointed in the same direction from discovery through go-live
architecture that delivers on them
moving instead of stalling
designs coherent at the enterprise level
cleaner, repeatable way to stand up greenfield AWS accounts
always go to
really asking for, and you carry credibility with their executives
Service Cloud Voice)
different ways
WHAT’S IT LIKE TO BE A PART OF NEURAFLASH, PART OF ACCENTURE?
our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one
team.
anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this
opportunity could be your ticket to exploring new places while making a positive impact on clients.
that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and
understanding. We value good work not the hours in which you get it done
suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company
meetings where they address any suggestions or questions asked, no matter how big or small.
costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and
celebrate the big things and the small things together.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses [https://customers.twilio.com/]and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work [https://www.twilio.com/en-us/blog/open-work], and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior, Impartner Administrator, Partner Relationship Management ABOUT THE JOB This position is needed to maintain, optimize, and scale extraordinary partner portal infrastructure for our rapidly growing Global Partnerships teams. The Partner Support team is essential for the success and scalability of our partner and indirect sales channels. We are the system heart of the organization, driving the platform configurations, integrations, and data hygiene that unlock new possibilities across Channel Sales, Alliances, and Partner Marketing. This Senior Impartner Platform Administrator will serve as the technical owner of our partner ecosystem tech stack. With a strong focus on advanced Impartner PRM configuration and robust Salesforce CRM integration, you will execute our technical roadmap to deliver frictionless user experiences for our global partners. This role is a perfect match for a technical platform administrator who thrives on deep system architecture, automated workflows, and high-impact "Keep the Lights On" (KTLO) system maintenance. The ideal candidate has a passion for building robust integrations, possesses an eye for system data integrity, and is constantly seeking ways to simplify complex admin configurations behind the scenes. RESPONSIBILITIES In this role, you’ll: * Own Platform Administration: Manage day-to-day technical operations of the Impartner PRM platform, including access controls, page layouts, content management, and localized portal branding. * Maintain the CRM Sync: Configure, monitor, and troubleshoot the critical data sync between Impartner and Salesforce.com, ensuring leads, accounts, and custom deal registration data flow accurately across both systems. * Build Automated Workflows: Develop code-free automated partner lifecycles utilizing Impartner’s Journey Builder, setting up milestone alerts, automated tier progressions, and customized onboarding tracks. * Support Channel Enablement: Architect and maintain partner competency programs, training modules, and certification pathways within the portal to keep our global partners enabled. * Manage Lead & Deal Flow: Oversee the mechanics of lead distribution algorithms, deal registration routing, and Market Development Funds (MDF) application/claim workflows. * Enforce Platform Governance: Audit system logs, data health, and security rules. Ensure compliance with corporate data protection standards and platform updates across both Impartner and Salesforce environments. * Drive UAT and Testing: Conduct technical vetting, build out testing protocols in sandbox environments, and execute error-free production deployments for new tool integrations or module releases. QUALIFICATIONS Not all applicants will have skills that match a job description exactly. We value technical expertise gained from a variety of backgrounds and encourage anyone who meets the required core certifications and experience targets to apply. REQUIRED: * 5+ Years of Dedicated PRM Admin Experience: At least 5 years of direct experience administering an enterprise Partner Relationship Management tool, with a deep mastery of the Impartner PRM platform. Certification: Impartner Certified Administrator * Compulsory Salesforce Certification: Must hold a current Salesforce Certified Administrator credential (Advanced Administrator or Platform App Builder is highly desired). * Impartner Platform Credentials: Active participation in/completion of Impartner’s technical training and product administrator alignment programs (such as Impartner Certified Administrator pathways). * Technical Integration Skills: A proven track record managing complex API syncs, mapping custom fields between PRMs and Salesforce, and resolving sync log exceptions. * Problem Solving & Analytics: Strong experience building advanced operational dashboards, custom reports, and auditing data integrity across integrated systems. * Stakeholder Execution: Demonstrated success managing project timelines, organizing technical backlogs, and translating GTM business logic into solid system configurations. DESIRED: * Advanced Toolkit: Experience utilizing backlog and documentation tools like Jira and Confluence to manage configuration requests. * Developer Familiarity: Basic understanding of HTML/CSS for portal layout styling or specialized workflow scripts is a plus. * Other Systems: experience with Cloud Coach and Professional Services workflow is a plus * Global Support Experience: Experience managing multi-currency, localized, or multi-lingual partner portals for a global channel ecosystem. Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows: * $99,760 - $124,700 * Target Bonus Percentage 12.5% The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic [https://www.twilio.com/company/values]. Additionally, we empower employees to build positive change in their communities [https://twilio.org/support-and-resources/impact-fund] by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. [https://www.twilio.com/company/jobs#open-positions] Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
WHY NEURAFLASH, PART OF ACCENTURE: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. This role bridges technology and enterprise architecture, surrounded by a deeply talented team of engineers and architects who push each other's thinking. NeuraFlash, Part of Accenture, offers the autonomy that comes with being trusted as an expert — you're given the room to lead and the support to do it well — while you work alongside recognized leaders in agentic AI, on an expanding roster of enterprise clients and high-impact engagements. ABOUT THE ROLE This role anchors our AWS practice as it takes on larger, more complex engagements — the kind where much of the work happens before any build begins. Enterprise clients expect architects who already speak their language: people who can lead a security review with confidence and understand what an approval process is really asking for. This role exists to make sure that groundwork is set deliberately and consistently, on every engagement. As an Enterprise Architect, you sit where delivery, security and governance, and the client relationship all meet. Solution and Technical Architects lead the individual designs, and you hold the enterprise view that keeps them coherent as a whole — technically, and in the client's eyes. You'll be the person the client comes to for the full picture, and one the team leans on to keep a complex engagement on track — just as you'll lean on them. WHAT YOU'LL BE DOING * Own the architecture across a client engagement — keeping the technical decisions, the business goals, and the delivery timeline pointed in the same direction from discovery through go-live * Be the client's main point of contact for architecture and technical strategy, translating their business goals into an AWS architecture that delivers on them * Lead client security reviews, compliance, and approval and quality gates, and get the documentation shaped right so things keep moving instead of stalling * Work alongside Solution and Technical Architects, giving them the cross-system, cross-stakeholder context that keeps their designs coherent at the enterprise level * Run discovery, build the business case and ROI for modernization, and help pre-sales with estimates and executive conversations * Set up the standards, governance, and reusable playbooks that make the next engagement easier than the last — including a cleaner, repeatable way to stand up greenfield AWS accounts * Comfortable running several client engagements at once without losing the thread on any of them * Look after the health of the client relationship, spotting risks early and being the one accountable person the client can always go to WHAT YOU'LL BRING REQUIRED: * 8+ years of hands-on AWS architecture, with real depth across the core services * 5+ years designing and governing secure, scalable, highly available systems in complex organizations * A track record of owning client relationships and outcomes, not only technical deliverables * Comfort in front of regulated enterprise clients — you understand what their security, compliance and approval processes are really asking for, and you carry credibility with their executives * Consulting or professional services experience, where managing the client relationship is inseparable from the technical work * TOGAF certification, or equivalent depth applying a formal enterprise architecture framework in practice NICE TO HAVE: * Experience with Amazon Connect or other CCaaS/contact center solutions, including AWS + Salesforce integration (Connect + Service Cloud Voice) * AWS certifications (Solutions Architect – Professional or a relevant Specialty) * Experience with AI/ML services like Amazon Q, Bedrock, or SageMaker * Multi-cloud experience (Azure or GCP) alongside a primary AWS focus. YOU'LL PROBABLY ENJOY THIS ROLE IF... * You're drawn to complex problems, where the technology, the business, and plain organizational inertia are all pulling different ways * You'd rather set an engagement up right at the start than spend it undoing decisions that got made without you * You're the person people come to when a decision is hard enough that nobody else wants to own it * You're equally comfortable in an executive conversation and in a detailed technical discussion with engineers * You're at your best bringing order to ambiguity, and helping people find a way forward when priorities are fighting each other ---------------------------------------------------------------------------------------------------------------------------------- EQUAL EMPLOYMENT OPPORTUNITY STATEMENT We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement [https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Accenture-Equal-Employment-Opportunity-Statement.pdf#zoom=50] Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. ---------------------------------------------------------------------------------------------------------------------------------- WHAT’S IT LIKE TO BE A PART OF NEURAFLASH, PART OF ACCENTURE? * Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. * Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. * Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done * Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. * Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
About the Role We are looking for a Cloud Solution Architect who can design scalable, secure, and high‑performance cloud solutions that support our product and business goals. You will work closely with engineering, product, data, and security teams to define architecture standards, modernize infrastructure, and guide the organisation toward a cloud‑native, automation‑driven future. This role is ideal for someone who enjoys solving complex technical problems, influencing engineering direction, and building systems that scale reliably. Key Responsibilities Design end‑to‑end cloud architectures across compute, storage, networking, security, and data platforms. Lead cloud solution design sessions, architecture reviews, and technical decision‑making. Build reference architectures, reusable frameworks, and best practices for engineering teams. Drive cloud modernization initiatives including microservices, containerization, DevOps, and automation. Collaborate with product and engineering teams to translate business requirements into technical solutions. Ensure cloud environments follow strong security, governance, and compliance standards. Optimize cloud cost, performance, and reliability through continuous monitoring and improvements. Provide technical leadership on cloud migrations, integrations, and platform scalability. Evaluate new cloud services, tools, and technologies to strengthen our architecture roadmap. Mentor engineers and promote architectural excellence across teams. Core Competencies & Skills Technical Skills Strong expertise in at least one major cloud platform: Azure, AWS, or Google Cloud. Hands‑on experience with: Cloud networking, IAM, VPC/VNet design Serverless, containers (Docker, Kubernetes), microservices CI/CD pipelines and DevOps tooling Infrastructure as Code (Terraform, ARM, CloudFormation, Pulumi) Cloud security, encryption, identity, and governance Solid understanding of distributed systems, API design, and event‑driven architectures. Experience with data platforms: data lakes, ETL pipelines, streaming, or analytics tools. Soft Skills Strong communication and stakeholder management. Ability to simplify complex technical concepts for non‑technical teams. Strategic thinking with a hands‑on execution mindset. Comfortable working in fast‑moving, ambiguous, and high‑growth environments. Preferred Qualifications 7–12 years of experience in cloud engineering, architecture, or platform roles. Cloud certifications (Azure Architect Expert, AWS Solutions Architect Professional, GCP Professional Cloud Architect) are a plus. Experience in startup or scale‑up environments. Proven track record of leading architecture transformations or cloud migrations. Location & Work Model Hybrid work model with periodic onsite collaboration. Open to candidates willing to relocate based on business needs. Why Join Us Opportunity to shape the cloud architecture of a growing organisation. High ownership, autonomy, and influence on technical direction. Work with a collaborative, product‑driven, and engineering‑focused team. Build systems that directly impact scalability, performance, and customer experience.