Wireless Logic · Oslo
Technical Support Engineer
WHAT WE’RE ALL ABOUT: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the wo...
WHAT WE’RE ALL ABOUT:
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in
the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device,
anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we
connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.
Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to
collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service
support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various
sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
IOT… A FANCY ACRONYM OR A SECRET CODE?
The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to
the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we
provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.
TECHNICAL SUPPORT ENGINEER – COM4
ABOUT US
Com4 is a leading global service provider in the Internet of Things (IoT), also known as “Machine to Machine” (M2M). We offer
mobile data subscriptions tailored to our customers' applications in their connected devices and equipment. This connectivity
enables innovative solutions across many sectors, such as energy, security, transport, and welfare technologies.
Com4 is a significant player in the Norwegian telecom market, with a 50% market share in the IoT segment. Through roaming
agreements, we offer IoT communication on 2G/3G/4G/5G across 700 networks globally. As a Mobile Virtual Network Operator (MVNO),
Com4 has its own mobile core network and a portfolio of Business Support Systems (BSS) and Operational Support Systems (OSS).
ABOUT THE ROLE
Com4 delivers B2B connectivity, that is to companies that sell “connected devices” and belonging services to their customers / end
users. Our customers provides its services in many industries, such as reading of electricity meters, payment terminals, handling
of EV/electric car chargers, security cameras, agricultural technology and more. We support our customers with hardware, SIM cards
and mobile data subscription with coverage both in Norway, Europe and globally. We offer also satellite coverage and fixed
wireless broadband (FWA). We help customers to manage their subscriptions in one own customer portal (Connectivity Management
Platform, CMP) both via user interface and API.
Responsibility - and work tasks :
- Respond to B2B support inquiries.
- Cover 1st and 2nd line support (primarily 2nd line tasks)
- Collaboration with both technical 3rd line and with the sales organization
- Logistics and organization in the form of handling of orders, shipments and warehouse management of SIM cards, routers and
hardware
- Some delivery in the form of putting up systems and few the customer in progress at needs.
- Assist customers and delivery with setup and use of the customer portal (CMP).
- You must communicate well on both Norwegian and English – spoken and in writing .
We will consider both senior candidates with extensive experience and juniors with shorter experience, and can adapt tasks and
responsibilities in line with the candidate's profile.
We are looking for someone who is solution-oriented and fearless when facing complicated tasks. We value good cooperation and
communication skills, while it is also crucial to work independently and proactively within your own field of expertise.
WE OFFER
Com4 is a highly attractive workplace. We have a flexible and growth-oriented entrepreneurial culture, while offering security and
competitive terms. We have an excellent working environment—here you will find pleasant and competent colleagues in a team that
helps each other and works together as one. We place great emphasis on the social aspect, including regular events and celebration
of successes with company trips, etc. We offer state-of-the-art premises in the tech hub that has emerged at Løren/Hasle-Linje. We
expect independence and commitment from you, and in return offer flexibility regarding home office and the choice of work tools
that suit you.
ABOUT THE EMPLOYER
Com4 is a mobile operator offering communication services for the growth market of the Internet of Things (IoT). Com4 is a company
based in Oslo with solid finances after many years as a market winner in Norway. Our owner is the Wireless Logic Group in the UK,
a recognized leader in the Managed IoT industry globally, with 12 million SIMs worldwide and operations in more than 10
countries.
#LI-Hybrid
#LI-CC1
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst
enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how
we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to
have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and
inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both
internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection
Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of
your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.
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Technical Support Engineer
Kategori
Kundtjänstpersonal
Plats
Publicerad
25 juni
Sista ansökningsdag
16 augusti
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