Client Service Associate (Mailroom & Office Services)

CLIENT SERVICES ASSOCIATE Location: Westlake, TX 76262 Employment Type: Full-time | Onsite We’re hiring! If you’re a people‑focused, detail‑oriented professional who enjoys keeping an office running smoothly, this role is for you. We’re seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors. ---------------------------------------------------------------------------------------------------------------------------------- ⭐ ABOUT THE ROLE As a Client Services Associate, you’ll be the heartbeat of our workplace experience. You’ll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage. This position is ideal for someone who excels in a fast‑paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace. ---------------------------------------------------------------------------------------------------------------------------------- 🛠️ WHAT YOU’LL DO   MAILROOM OPERATIONS * Receive, sort, and distribute all inbound mail and packages * Process outbound mail, shipments, and tracking documentation * Maintain accurate chain‑of‑custody records * Notify employees of incoming deliveries and coordinate pickup   WAREHOUSE & LOGISTICS * Perform shipping and receiving tasks for supplies, materials, and equipment * Verify packing slips, inspect shipments, and report discrepancies * Organize and maintain warehouse areas for cleanliness and efficiency * Load/unload items using proper safety techniques OFFICE OPERATIONS * Monitor and restock office supplies * Ensure printers/MFDs are functional and stocked * Keep the Business Service Center neat and organized * Submit and follow up on work orders   INVENTORY & SUPPLIES * Monitor stock levels of office and warehouse supplies * Replenish inventory and support ordering when needed * Keep storage areas neat and labeled for easy access HOSPITALITY & FACILITIES SUPPORT * Set up meeting and conference rooms * Support pantry, barista, or kitchen areas * Perform light cleaning and maintenance tasks * Assist with internal office moves RECEPTION & CUSTOMER SUPPORT * Provide backup front desk/reception coverage * Deliver friendly, professional service to employees and guests * Handle sensitive or urgent requests with discretion ---------------------------------------------------------------------------------------------------------------------------------- 🎯 WHAT YOU BRING * High School Diploma or equivalent * 1+ year of experience in customer service, office support, or similar preferred * Strong communication and multitasking skills * A proactive, solutions‑oriented mindset * Comfort learning new systems and processes * Professional appearance and demeanor ---------------------------------------------------------------------------------------------------------------------------------- 💪 PHYSICAL REQUIREMENTS * Ability to lift/move 40–60 lbs * Frequent walking, bending, standing, and light manual activity * Ability to operate common office equipment ---------------------------------------------------------------------------------------------------------------------------------- 🌟 WHY YOU’LL LOVE WORKING WITH US * Supportive team culture * Opportunities to learn and grow * A role with high visibility and daily impact * A chance to be the go‑to person who keeps everything running smoothly       Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $18—$20 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Title: Client Services Associate Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. MAILROOM ASSOCIATE JOB SUMMARY The Mailroom Associate is responsible for managing incoming and outgoing mail, packages, and shipping activities while providing excellent customer service to employees and visitors. This role also supports office operations by maintaining supplies, assisting with print equipment, and helping ensure a clean and organized workplace. KEY RESPONSIBILITIES * Receive, sort, track, and distribute incoming mail and packages. * Process outgoing mail and shipments using approved procedures. * Notify employees of package deliveries and assist with mail-related inquiries. * Support shipping and receiving activities, including verifying packages and shipping documents. * Maintain and restock office supplies, paper, and toner. * Monitor and support copy/print equipment to ensure proper functionality. * Assist with meeting room setups and office support tasks as needed. * Provide reception or front desk coverage when required. * Perform light maintenance, organization, and cleaning of mailroom and common areas. * Deliver excellent customer service and maintain professional interactions with employees and visitors. * Complete additional administrative or operational tasks as assigned. QUALIFICATIONS * High school diploma or equivalent required. * 1+ years of experience in mailroom, office services, shipping/receiving, or a related role preferred. * Strong customer service and communication skills. * Basic computer skills, including Microsoft Office. * Ability to prioritize tasks and work independently. * Strong organizational and time management skills. PHYSICAL REQUIREMENTS * Ability to stand, walk, bend, and lift throughout the workday. * Ability to lift and move packages weighing up to 40 lbs. * Ability to push wheeled carts and operate standard office equipment. ADDITIONAL INFORMATION * Professional appearance and adherence to company policies required. * Minimal to no travel required. * Duties may be adjusted based on business needs. Job Title Alternative: If the role is heavily focused on mail and package handling, consider using Mailroom Associate or Mail Services Associate instead of Client Services Associate, as it better reflects the primary responsibilities and attracts more relevant candidates. Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $25—$25 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. * We Recognize Talent: We offer a variety of recognition programs for all levels of employees. * Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason. * Bonuses: Are available for employee and client referrals for current employees. * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. ---------------------------------------------------------------------------------------------------------------------------------- About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. ---------------------------------------------------------------------------------------------------------------------------------- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement [https://www.spsglobal.com/en/data-privacy-other] Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.