Client Services Associate-Mailroom

GREAT SERVICE MEETS SEAMLESS OPERATIONS SPS Global is seeking a professional and service-driven Client Services Associate to support daily office operations and deliver an exceptional workplace experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys staying organized, and takes pride in delivering polished customer service while ensuring operational excellence. As a Client Services Associate, you will serve as a key point of contact for mail services, print support, office operations, and workplace coordination. Your work directly contributes to the efficiency, professionalism, and overall client experience within the office environment. Typical Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM ---------------------------------------------------------------------------------------------------------------------------------- JOB OVERVIEW The Client Services Associate supports office operations by managing mail and package handling, shipping and receiving, print and document services, inventory management, and workplace support functions. This role combines operational support with frontline customer service responsibilities, ensuring all employees, clients, and visitors receive prompt, professional, and efficient assistance. Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU’LL DO MAIL & SHIPPING OPERATIONS * Manage incoming and outgoing mail and packages with accuracy and accountability * Handle shipping, receiving, tracking, and chain-of-custody documentation * Maintain accurate records and ensure timely package processing and delivery * Serve as a trusted point of contact for mail and logistics inquiries OFFICE & PRINT SERVICES SUPPORT * Maintain and troubleshoot multifunction devices such as printers and copiers * Support print, scanning, and document service operations * Monitor inventory levels including toner, paper, pantry supplies, and office materials * Ensure office service areas remain organized and operational WORKPLACE & OPERATIONAL SUPPORT * Support meeting room setups and occasional office moves * Maintain clean, professional, and organized workspaces * Assist across teams and operational areas as needed * Proactively identify opportunities to improve efficiency and support workplace operations CUSTOMER SERVICE EXCELLENCE * Deliver polished, professional customer service in every interaction * Collaborate effectively with internal teams and clients * Maintain professionalism, reliability, and discretion when handling sensitive matters * Adapt quickly to changing operational needs and priorities ---------------------------------------------------------------------------------------------------------------------------------- WHAT WE’RE LOOKING FOR REQUIRED * High School Diploma or equivalent * Valid driver’s license with clean driving record * Willingness to complete background checks and fingerprinting requirements * Strong organizational and time-management skills * Basic computer proficiency and familiarity with Microsoft Office applications * Ability to adapt to workplace systems and operational tools * Strong communication and customer service skills PREFERRED * Experience in office services, mailroom operations, hospitality, logistics, or workplace support environments * Experience with multifunction devices (MFDs), shipping systems, or tracking software ---------------------------------------------------------------------------------------------------------------------------------- COMPETENCIES * Customer-first mindset with strong service orientation * Strong attention to detail and organizational ability * Ability to multitask and prioritize effectively * Problem-solving mindset with calm decision-making under pressure * Independent work capability with collaborative team approach * Professionalism, reliability, and discretion ---------------------------------------------------------------------------------------------------------------------------------- PHYSICAL REQUIREMENTS * Ability to lift or move packages weighing 40–60 lbs. * Ability to stand, walk, bend, and lift throughout the workday * Manual dexterity for operating office equipment and workplace tools Travel: None or negligible ---------------------------------------------------------------------------------------------------------------------------------- WHAT WE OFFER Career Growth: Opportunities to expand expertise across office services, workplace operations, and client support functions. Learning & Development: A culture that promotes continuous learning and professional growth. We Recognize Talent: Recognition programs available across all employee levels. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary. ---------------------------------------------------------------------------------------------------------------------------------- Disclaimer: This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties and responsibilities may change at any time with or without notice.   WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Title: Mailroom Associate  Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.    Job Overview:  The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner.   Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.    Duties and Responsibilities:  * Provides 5-star customer service to all employees (in all forms of communication).  * Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.  * Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.  * Maintains records of receipt, mailing dates, and other required information.  * Manages outgoing mail/package transactions.  * Performs duties associated with shipping and receiving of materials.  * Notifies employees upon receipt of inbound deliveries.  * Distributes mail/packages to company personnel.  * Acts as point of contact for company personnel on mail/package inquiries.  * Submit work orders for certain requests.  * Maintains the Business Service Center area in a neat and orderly fashion.  * Monitors level of office supplies on the floor and replenishing and orders accordingly.  * Proactively seeks out additional work during downtime.  * Builds professional relationships with customers and other teams.  * Maintains professionalism and composure when interacting with all employees.  * Trains back-up and providing guidance on policies and procedures.  * Determines what additional support is needed when handling sensitive inquiries.  * Provides exceptional customer service to client.  * Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.    Competencies:  * Strong verbal and written communication skills.  * Excellent customer service skills.  * PC skills MS Office Suite experience.  * Ability to handle multiple tasks simultaneously.  * Good organizational skills.  * Working knowledge of MFD equipment.  * Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.  * Possesses ability to work independently and is capable of completing projects.  * Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.    Qualifications and Education Requirements:  * High School Diploma (or equivalent) required.   * 2+ years prior work experience preferred.  * Ability to work assigned work hours determined by manager.   * Flexible, Adaptable, and Dependable. * A Team Player. * Excellent organizational and time management skills.  * Analytical abilities and aptitude in problem-solving.  * Superb written and verbal communication skills.  * Current knowledge or ability to learn computer-based systems required for functions of position.  * Required to maintain an overall professional appearance and attitude.  * Adhere to all policies and procedures required.    Physical Demands:  * Approximately 50% of the time this position requires the below physical demands.  * Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.  * Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.  * Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).  * Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension.  * Ability to lift or move 40 lbs. or greater frequently.    Travel: None or Negligible    Other Duties:  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.    Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $22.64—$22.64 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.