GTM Engineer/RevOps Manager

AT GRADIENT LABS, WE'RE BUILDING THE AI CUSTOMER OPERATIONS PLATFORM FOR FINANCIAL SERVICES. Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome. We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.   🎯 HOW YOU’LL MAKE AN IMPACT This is a foundational role for our GTM motion. You'll own the systems and signals behind how we identify, segment, and reach our ICP, stitch our BDR, marketing, and sales ops into one streamlined operation, and be a critical partner to our AEs and our Head of Marketing in turning those signals into pipeline. Most of the day-to-day work comes down to: * Building super-qualified, relevant lists. There are fifty ways to build a list, but what we actually want is volume within a tightly defined core ICP. You'll define the right way to do that for each of our segments and run it consistently. * Owning the outbound motion end to end. We sell to a targeted enterprise ICP, so this isn't an ultra-high-volume game. It's low-volume, high-frequency, high-quality outbound: combining email and LinkedIn into multi-touch plays that land with our personas, managing domains and deliverability, owning reply handling, and auditing success. * Supporting sales with pipe-gen. Partner closely with our AEs on account strategy. Surface intent signals, prioritise the right accounts, and make sure no signal goes to waste. * Connecting the operations layer. BDR ops, marketing ops, and sales ops currently run as separate threads across HubSpot, Clay, CommonRoom, LGM, Apollo, and Instantly. You'll bring a point of view on how these should fit together, build the integrations and workflows that make them one system, and keep iterating so the whole thing gets better month over month. * Plugged into the GTME/AI market. You have a real read on how the space is moving: what operators at peer companies are building, which categories and tools are emerging, what's working in practice vs. what's hype. 💡 WHAT YOU’LL BRING * Enterprise SaaS operations background. 5+ years in a rev ops, marketing ops, or sales ops role at an enterprise SaaS company. You've run strong account-based motions before. * Systems-building instinct: You think in workflows. You can take a half-built thing, see what it should be, and build it into a system that compounds. You're fluent in tools like HubSpot, Clay, and Apollo but you treat the tools as interchangeable; the operation is the point. * Genuine AI fluency. You use AI every day as the way you work. You're great at prompting, comfortable building small agents, and creative about what AI can take off your plate. * Fast pace and bias to action. Fast is your default. You’d rather try something today than schedule a meeting about it next week. * High agency and ownership. You evaluate whether your work is producing results. If something isn't working, you flag it early with a recommendation rather than more activity. * Comfort with ambiguity. You're at home in an early-stage environment and don't wait to be told what's important. WHY JOIN GRADIENT LABS? This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation. You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Our Solutions team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success. We're looking for a Forward Deployed Engineer who is an expert Go To Market Engineer, opinionated, and deeply customer-obsessed — and wants to help reinvent how millions of people work.   WHAT YOU'LL DO * Deploy into Attio's highest-value customers to architect, advice, and deploy a best-in-class GTM stack, with Attio at it's core * Design best-practice Attio configurations tailored to each customer's specific business model and GTM motion, from data architecture to integrations to cross-team rollout * Lead and execute time-boxed build projects, delivering real working product: data models, integrations, sequences, workflows, SDK apps * Build and architect custom API integrations and no-code automations (Zapier, N8n, Make, and equivalents) to connect Attio to the rest of a customer's stack * Collaborate with Customer Success Managers as a technical counterpart to jointly manage shared accounts * Identify where customers are blocked, under-adopted, or leaving value on the table * Bring customer insight back to our Product team, acting as a a direct line between our hiest value customers and our roadmap * Design a range of engagement models — from Expert referrals to self-serve playbooks — that match support to customer need, and continuously iterate on how Attio delivers world-class outcomes at scale   WHAT YOU'LL BRING * 2+ years as a developer, GTM engineer, or in a technical solutions role * Deep hands-on experience with GTM tooling — you understand how sales, CS, and marketing teams operate and what actually matters to the people using these tools every day * Technical depth and ability to architect API integrations live in customer meetings * Hands-on experience building with AI coding platforms (Claude Code, Cursor, or equivalents) to ship JavaScript and create reusable internal tooling * A genuine curiosity about the AI landscape and a habit of experimenting early — you're not waiting for the use case to be obvious before you start building * Strong command of the no-code/low-code integration stack — N8n, Zapier, Make — and the ability to quickly form a credible opinion on an unfamiliar tool * Comfort with data infrastructure concepts: ETL, reverse ETL, CDPs, tools like Segment, Rudderstack, and Polytomic   WHAT DOES THE HIRING PROCESS LOOK LIKE? 1. 30-minute introductory phone call with a member of our Talent team 2. 30-minute interview with our hiring manager 3. Case study interview 4. Panel interviews with relevant stakeholders 5. 30-minute closing conversation with our CEO 6. Offer stage