Partner Manager, Education

Squarespace’s Applied Data & Insights (ADI) organization powers data-driven decision-making across the company with teams spanning Analytics, Data Science & Machine Learning, Analytics Enablement, and Data Platform. As the Senior Staff Operations Manager for ADI, you will drive the way we plan, deliver, and partner inside our organization and across the company. This role requires a versatile, Chief-of-Staff–like operator who works through prioritization and trade-offs across multiple leaders and cross-functional partners. You are an excellent communicator and well versed in managing stakeholder communications and expectations.You have a track record of translating complexity into clear processes, building credibility with data and analytics leaders, and knowing when to push, when to align, and when to escalate. You are comfortable navigating a changing business environment and thrive in a role where the operating model is still being built. This is a hybrid role working from our New York City office 3 days per week. You will report to the Senior Director of Operations to ensure alignment with operational standards, consistency across teams, and company-wide best practices, while maintaining a dotted-line relationship to the VP of ADI. YOU’LL GET TO…  * Set and manage ADI's planning and reporting cadences, both internal (leadership meetings, All Hands, offsites) and company-facing (QBRs, MBRs, WBRs, annual planning), including all associated artifacts. * Codify the ADI operating model (engagement models, decision rights, and standard operating procedures) across teams and standardize practices where relevant. * Partner with the ADI Leadership Team to identify, prioritize, and resource critical projects through bi-annual planning cycles; drive alignment on prioritization, support preparation for executive reviews, and ensure communication is clear and consistent throughout. * Partner with Finance and People on headcount planning, budget management, hiring consistency, org design, onboarding, and review cycles across ADI teams; foster strong relationships and facilitate collaboration across Finance, Marketing, Product, Engineering, and other departments. * Partner with Data Product Manager and other leaders to support vendor and tooling governance for the organization, including evaluation, contracting, and lifecycle management of data and analytics tools. * Partner with the ADI Technical Program Manager (TPM) and connect with Operations Managers across the company to share best practices and drive consistency. WHO WE’RE LOOKING FOR  * 10+ years in business operations, strategy, or consulting, ideally at a SaaS or technology company; Chief-of-Staff experience is a plus. * Experience supporting a data, analytics, data science, or product organization is strongly preferred. Experience supporting growth or growth marketing organizations in a technology company, with an understanding of how those teams use data, measurement, and experimentation to drive business outcomes, is a plus. * Proven track record of building and improving processes and programs from the ground up, bringing consistency and structure to environments that need it. * Exceptional communication skills, with the ability to translate between technical and business audiences and build executive-ready presentations. * Proven track record of stakeholder management, successfully aligning cross-functional teams and senior leadership around core business objectives. * Proficiency in enterprise AI tools (e.g., ChatGPT, Gemini, Claude, Glean, Cursor) and experience integrating such tools into your daily workflows to automate tasks, optimize processes, and accelerate project delivery. * Self-driven, hands-on, structured problem solver with bias to action; comfortable navigating ambiguity and operating where processes are still being built. BENEFITS & PERKS * A choice between medical plans with an option for 100% covered premiums  * Fertility and adoption benefits * Access to supplemental insurance plans for additional coverage * Headspace mindfulness app subscription * Global Employee Assistance Program * Retirement benefits with employer match * Flexible paid time off * 12 weeks paid parental leave and family care leave * Pretax commuter benefit * Education reimbursement * Employee donation match to community organizations * 7 Global Employee Resource Groups (ERGs) * Dog-friendly workplace * Free lunch and snacks * Private rooftop * Hack week twice per year CASH COMPENSATION RANGE: $178,500 - $265,000 USD The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary. ABOUT SQUARESPACE Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers. OUR COMMITMENT Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-CB1 #LI-Hybrid Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.   Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.   If you plan to use AI in any capacity during your candidate journey, please review our Candidate AI Policy.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. THE ROLE As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. KEY RESPONSIBILITIES Customer Advisory * Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments * Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention Account & Portfolio Management * Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success * Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth * Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes Internal Collaboration & Customer Advocacy * Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization * Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value WHAT YOU WILL BRING * Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product * Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers * Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes * Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273493428 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $81,000—$160,000 USD